More Related Content Similar to Chapter 018 (20) More from stanbridge (20) 1. Chapter 18
Building Teams Through
Communication and Partnerships
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2. Objectives
Evaluate differences between a group and a team.
Value four key concepts of teams.
Demonstrate an effective communication interaction.
Identify at least five communication pitfalls.
Apply the guidelines for acknowledgement.
Compare a setting that uses the “rules of the game”
versus your current clinical setting.
Develop an example of a team that functions
synergistically.
Discuss the importance of team to patient safety and
quality.
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4. Foundations for Creating Teams
Commitment
Communication
Connectedness
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5. Communicating Effectively
Stress
Stress response model
Communication barriers
Communication pitfalls
Communication guidelines
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6. Communication Barriers
Distractions
Inadequate knowledge
Poor planning
Differences in perception
Emotions and personality
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7. Communication Pitfalls
Advice giving
Making others wrong
Defensiveness
Judging the other person
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8. Communication Pitfalls (Cont.)
Patronizing
Giving false reassurance
Asking “why” questions
Blaming others
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9. Key Concepts of Team
Conflict resolution
Singleness of mission
Willingness to cooperate
Commitment
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10. Three Key Questions
Am I in or out?
Do I have any power or control?
Can I use, develop, and be appreciated for
my skills and resources?
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11. Attributes of Effective and
Ineffective Teams
Working environment
Discussion
Objectives
Listening
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12. Attributes of Effective and Ineffective
Teams (Cont.)
Ability to handle conflict
Decision making
Criticism
Leadership
Assignments
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13. Attributes of Effective and Ineffective
Teams (Cont.)
Feelings
Self-regulation
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15. Qualities of a Team Player
Maxwell (2002) identified 17 characteristics that
make a good team player: adaptable,
collaborative, committed, communicative,
competent, dependable, disciplined, enlarging,
enthusiastic, intentional, mission conscious,
prepared, relational, self-improving, selfless,
solution-oriented, tenacious.
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16. Synergy
Team members work together to produce
extraordinary results that could not have been
achieved by one individual. 2 + 2 = 5
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17. How to Create Synergy
Clear purpose
Active listening
Compassion
Telling the truth
Being flexible
Committing to resolution
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18. What Kills Synergy
A self-appointed expert
Knows it all and is righteous
Someone who doesn’t speak up
Knows a great deal but doesn’t share knowledge
and information
A loner
Someone who doesn’t want to be a team player or
cooperate with others
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19. Benefits of Effective Teams
Establishment of goals and objectives
Allocation of the work to be performed
Manner in which a group works: its
processes, norms, and decision-making and
communication patterns
Relationships among the people doing the
work
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20. The Role of Leadership
Truly progressive leaders understand that
leadership and followership are not
necessarily a set of skills; rather, these are
qualities of character, a manifestation of a
person’s own being.
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21. Summary
We all work in teams; we all communicate. We
need to be skillful at building teams and
strengthening our communication skills.
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Editor's Notes Think of a team to which you have belonged that operated smoothly and effectively.
Group is a number of individuals assembled around some unifying purpose or relationship, such as the PTA or students in the SON.
Team is a group of people with a high degree of interdependence and a focus on a specific goal or objective. It includes ongoing positive relationships and a supportive environment.
Commitment is a passion for the project or mission of the team that allows team members to do whatever it takes to reach the objective. This can be seen in what is required to successfully achieve JCAHO accreditation or Magnet™ designation.
Communication is the verbal and nonverbal interaction that occurs in the team. These interactions are respectful and honest, and members listen actively to the thoughts and feelings of other team members. Disagreements are handled in a way that honors each person and looks creatively for a win-win solution.
Connectedness is the positive supportive relationships that facilitate clear and effective communication.
[See Box 17-1 on communication pitfalls to lead the discussion with students. Have them give examples they have experienced of each of these pitfalls and ask them how it felt when these behaviors were exhibited to them.]
[Have students describe behaviors seen within each of these categories.]
[Have the students discuss each of these based on the discussion of synergy in the text.]
