Thesis and Outline Rasmussen College Jordan Townsend 1. The Issue: Providing affordable, convenient, and high quality of care to patients. Thesis: The heath care company I have selected for my course project is Metro Dental Care. As a patient at Metro, I personally believe that Metro Dental Care is one of the best dental clinics around, and that’s why I have chosen this company. Metro Dental Care measures their results by recording patient satisfaction. Managing financial reports, and the quality of service they provide to their customers. I. Introduction A. Measures the effectiveness B. Results C. Use data to implement quality improvement. II. Body A. Measure the effectiveness by patient feedback through email, postcards, and patient’s satisfaction surveys that are sent out yearly. B. Results are measured by performing exams, probing of gums to see the improvement of patient’s dental health. C. Managers measure the financial data by running financial reports every month to see if they met their forecasted goals. III. Conclusion A. Metro Dental Care focuses on making it convenient for their patients and providing affordable dental services for families, children and seniors. Furthermore, measuring the effectiveness of their results by patient feedback through email, postcards, and patient’s satisfaction surveys that are sent out yearly. Reference: Metro Dentalcare. (n.d.). Metro-Dental Care. Retrieved 2012, from http://www.metro-dentalcare.com/ ?utm_source=google&utm_medium=cpc&utm_campaign=Trademark&utm_adgroup=Trademark&utm_type=%20Broad&utm_ term=metro%20dentalcare 1 Rough Draft Rough Draft Rasmussen College Jordan Townsend Metro Dental Care is a dental office that provides affordable, convenient, and high quality of care to patients. As a patient at Metro, I personally believe that Metro Dental Care is one of the best dental clinics around, and that’s why I have chosen this company. Metro Dental Care measures their results by recording patient satisfaction. Managing financial reports, and the quality of service they provide to their customers. Furthermore, the dentists and staff at Metro Dental Care know how important your smile is. Their mission statement states “We pride ourselves in making your smile look great so you not only look good, but feel confident with your smile.” Metro Dental Care offers convenience for their patients with more than 40 offices throughout the Minneapolis and St. Paul metro area offering flexible hours including early morning, evening and Saturday appointments. Whether you work or live Metro Dental Care has a location near you. Metro Dental Care provides many affordable services for families, children and seniors. Including general dentistry (teeth cleanings, fillings, crowns) and cosmetic dentistry (teeth whitening, veneers, cosmetic crowns). Metro Dental Care also provides dental specialists such as orthodontics (teeth straightening), periodontics (gum di ...

1. Thesis and Outline
Rasmussen College
Jordan Townsend
1. The Issue: Providing affordable, convenient, and high quality
of care to patients.
Thesis: The heath care company I have selected for my course
project is Metro Dental Care. As a patient at Metro, I personally
believe that Metro Dental Care is one of the best dental clinics
around, and that’s why I have chosen this company. Metro
Dental Care measures their results by recording patient
satisfaction. Managing financial reports, and the quality of
service they provide to their customers.
I. Introduction
A. Measures the effectiveness
B. Results
C. Use data to implement quality improvement.
II. Body
A. Measure the effectiveness by patient feedback through email,
postcards, and patient’s satisfaction surveys that are sent out
yearly.
B. Results are measured by performing exams, probing of gums
to see the improvement of patient’s dental health.
C. Managers measure the financial data by running
financial reports every month to see if they met their forecasted
goals.
III. Conclusion
A. Metro Dental Care focuses on making it convenient for their
patients and providing affordable dental services for families,

2. children and seniors. Furthermore, measuring the effectiveness
of their results by patient feedback through email, postcards,
and patient’s satisfaction surveys that are sent out yearly.
Reference:
Metro Dentalcare. (n.d.). Metro-Dental Care. Retrieved 2012,
from http://www.metro-dentalcare.com/
?utm_source=google&utm_medium=cpc&utm_campaign=Trade
mark&utm_adgroup=Trademark&utm_type=%20Broad&utm_
term=metro%20dentalcare
1
Rough Draft
Rough Draft
Rasmussen College
Jordan Townsend

3. Metro Dental Care is a dental office that provides affordable,
convenient, and high quality of care to patients. As a patient at
Metro, I personally believe that Metro Dental Care is one of the
best dental clinics around, and that’s why I have chosen this
company. Metro Dental Care measures their results by recording
patient satisfaction.
Managing financial reports, and the quality of service they
provide to their customers. Furthermore, the dentists and staff
at Metro Dental Care know how important your smile is. Their
mission statement states “We pride ourselves in making your
smile look great so you not only look good, but feel confident
with your smile.”
Metro Dental Care offers convenience for their patients with
more than 40 offices throughout the Minneapolis and St. Paul
metro area offering flexible hours including early morning,
evening and Saturday appointments. Whether you work or live
Metro Dental Care has a location near you. Metro Dental Care
provides many affordable services for families, children and
seniors. Including general dentistry (teeth cleanings, fillings,
crowns) and cosmetic dentistry (teeth whitening, veneers,
cosmetic crowns). Metro Dental Care also provides dental
specialists such as orthodontics (teeth straightening),
periodontics (gum disease treatment), oral surgery and
endodontic (root canal treatment). To show that they care about
their patients they provide oral cancer screening one a year for
check ups.
Metro Dental Care does a great job with measuring their
effectives. They provide customer satisfaction surveys.
Providing a company survey is a great way to uncover the
answers. Their survey helps the company know what is
important to their patients, and their opinions, comments, and

4. feedback about the services. The main goal of their survey is to
better serve their patients. If a patient doesn’t like the service,
dentist, care, or even the waiting room chairs, Metro Dental
Care will do whatever it takes to change what is needed in order
to provide the best quality care for their patients. Surveys are
important because they’re the most reliable method to get real
feedback from their patients. There are other kinds of measures
that need to be considered as well. You can ask any manager. It
is his/her job to collect information about any issue the
company may have and monitor them over time in order to
develop a sense of the service and also to see if there are
relationships among any of the indicators. After the manager
learns about issues, you can begin to develop appropriate
improvements and put resources to good use. For example, say
your patients have been complaining about bad service and it
has become an issue. Metro Dental care will figure out a way
they can improve the situation. Another issue that may occur is
employee turnover. The manager at Metro will introduce a
program that will keep staff happy longer. The quality
methodology of Plan Do Check Act (PDCA) encourages
bringing your staff into the process during the planning phase to
brainstorm ideas. If they feel part of the improvement effort,
usually the service improves. Measures actually help that
happen. You can show your staff the numbers and graph the
improvements. Most people react positively to the objectivity of
measures.
Metro Dental Care biggest priority is making sure their patients
can see the results. So they establish effective metrics.
Effective metrics take into account on how they can reach their
goals. Who are you trying to reach? What do you want them to
do? How will you know that your initiative’s goals have been
accomplished? These measures are incorporated into
succeeding. In fact, a good rule of thumb is that if you can’t
measure it, you shouldn’t do it. Results are measured by
performing exams, probing of gums to see the improvement of

5. patient’s dental health. Measuring the results of their work
helps Metro Dental Care continuously improved their care. They
measure the results to better capture data and see what did and
did not work and why. After they get the information on what
works and what didn’t they eliminate what didn’t and keep what
works.
The link between quality and finance is clear when leadership
realizes that promoting successful patient outcomes can improve
market share and the efficient use of resources while decreasing
unnecessary expenditures. Data about quality can be used to
develop effective criteria for resource allocation and
improvement efforts, to promote accountability, and to improve
communication with staff. Data communication is important for
any business to succeed. Once analyzed, data needs to be
communicated appropriately and to the appropriate people.
Quality management staff can assist administrators with
methods of data presentation that are effective for different
venues and specific audiences, whether clinical groups, such as
medical boards, or institutional governance or administrative
groups, or governmental audiences for accreditation. Metro
Dental Care makes sure they communicate data effectively and
to the right person after analyzed.
Metro Dental Care also pursues AAAHC accreditation as a
means to set and maintain measurable quality benchmarks and
achieve the highest possible standard of patient care. The
AAAHC was formed in 1979 to assist ambulatory health care
organizations improve the quality of care provided to patients.
Accreditation is a voluntary process through which ambulatory
health care organizations are able to measure the quality of their
services and performance against nationally recognized
standards.
Managers of Metro Dental Care measure the financial data by
running financial reports every month to see if they met there

6. forecasted goals. If leadership wants to understand what is
going on in the organization, rather than ask for subjective
opinions from clinicians and others who may have vested
interests in or limited exposure to the processes involved in
various parts in the organization, leaders should use numbers to
quantify the wonder or problem.
References:
Access Intelligence. (Ed.). (n.d.). The Importance of Surveys.
Retrieved 2014, from
http://www.foliomag.com/2014/importance-
surveys#.VAUrbktbTwI
JRS Consulting, Inc (Ed.). (n.d.). Measuring Results and
Establishing Value. Retrieved 2007, from
http://www.jrsconsulting.net/freearticles_7.html
Measuring Health Care (Y. D. Dlugacz, Comp.). (2006). Jossey-
Bass.
Metro Dentalcare. (n.d.). Metro-Dental Care. Retrieved 2012,
from http://www.metro-dentalcare.com/
American Dental Partners (Ed.). (n.d.). American Dental
Partners Announces the Accreditation of Metro Dentalcare.
Retrieved 012, from

7. http://amdpi.com/NewsEvents/News/tabid/174/articleType/Artic
leView/articleId/4/American-Dental-Partners-Announces-the-
Accreditation-of-Metro-Dentalcare.aspx