a powerpoint on conflict resolution

1. You just arrived prior to the start of your Pathology IV class.
You are chatting with the student seated next to you and
discussing how you did not do well on the big project that was
due last week. You were talking about how you could have
done better if you had more time. Considering the project was
25% of the course grade, now you may not pass the course.
Two weeks prior to the due date you asked the instructor for
more time, but your request was denied. The student next to
you stated “Huh, I asked for more time and do not have to turn
it in until next week and with no late assignment deduction”.

2. Welcome to
Conflict
Management &
Professional
Communication
November 4, 2022
Presented By
Robin Shepett, TLC

3. OBJECTIVES
At the end of this session, participants will be able
to;
1. Demonstrate the five practices of professional
conflict resolution communication
2. Compare assertiveness and cooperativeness
scales in resolving conflict
3. Apply five categories of responses in reaction
to conflict
4. Develop two methods for reducing conflict

4. Professional Conflict Communication
Practices – Five General Practices
1. “Less is more” - simplify
2. Do not “give up” on communication - Ask ”what can I do to…”
3. Do not respond emotionally - Control emotions/plan and Compromise as a
response/solution
4. Be “with-it” - Read you audience and Recognize personality, cultural and
hierarchal perspectives
5. Practice “active listening”

6. Scenario 1 - Subordinate
George works very hard as a Chiropractor
Assistant in your office and feels the other
Chiropractor Assistants are not carrying their
weight. This is causing conflict among the other
medical assistants. George, who is not the
supervisor decides to talk to the other
Chiropractor Assistants about their work
deficits and includes the other office support
staff in the conversation. George’s actions
causes conflict and divides all the staff into
those that support and those that do not
support George. Productivity and

7. Scenario 2 – Colleague
Dr. Samuels is one of the three chiropractic
practitioners in your clinic. He is accomplished,
knowledgeable, respected and well-liked by the
clinic’s patients and staff. Recently he has decided to
run for president of the National Association of
Practical Chiropractors. This campaign often takes
him away from the clinic has significantly cut into his
time with patients. His absence has put pressure on
you and the other doctor’s patient load and is starting
to reflect negatively on the clinics budget.

8. Scenario 3: Management
Dr. Grey owns a chain of five Chiropractic Clinics. You are the
Doctor/Manager of the largest and most successful clinic.
Generally, Dr. Grey has created an autonomous environment
and conducts a monthly meeting to discuss clinic business.
During the meeting, Dr. Grey voices concern about the
performance of the other two clinics and has issued a quota.
The quota is that each clinic is required to increase new
patient intakes by 20%. If it is not met, there will be
terminations. Since your clinic is already very busy, you feel
the only way to meet this quota is to hire more staff and
another doctor. Your request for additional personnel is
denied and you are told to do more with less.

9. Review
1. Demonstrate the five practices of professional
conflict resolution communication
2. Compare assertiveness and cooperativeness
scales in resolving conflict
3. Apply five categories of responses in reaction
to conflict
4. Develop two methods for reducing conflict

10. QUESTIONS?
COMMENTS?
THANK YOU