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1. Nursing Conflict Resolution/Management Essay
Nursing Conflict Resolution/Management EssayNursing Conflict Resolution/Management
EssayAssignment: submit a written conflict scenario utilizing the Rubric. Please ensure that
you review the Rubric as it will be utilize to grade the assignment. The assignment must
show the agreed upon solution. FOLLOW THE RUBRIC!!As a nurse manager/leader, you will
be confronted with conflict situations with team members, physicians, patients and families.
The nurse manager is often required to respond to critical incidents among employees or to
make a decision about a difficult disciplinary situation. Through role-play and discussion,
this lab simulation will help students practice problem solving skills, communication
techniques and effective conflict resolution management. Submit a write-up of the scenario
with at least one peer-reviewed reference that s conflict resolution method(s) utilized in
the simulation.Example of Conflict Scenario (THIS IS AN EXAMPLE AND CAN NOT BE
USED)Four nurses are assigned to write a new policy together. It soon becomes obvious
that one team member has not been doing his/her part of the assignment due to increasing
work demands. One of the members has called this meeting to discuss and resolve the
situation.ORDER NOW FOR CUSTOMIZED, PLAGIARISM-FREE PAPERSConflict Management
NURS 412 Transition into Professional Nursing Practice – Clinical Bowie State University Dr.
Birthale Archie DMP, MSN, BS, RN Assignment # 1 – Conflict Negotiation – Lab Simulation
Through role-play and discussion, this lab simulation will help students practice problem-
solving skills, communication techniques and effective conflict resolution management.
Scenario: Three nurses are assigned to write a new policy together. It soon becomes
obvious that one team member has not been doing his/her part of the assignment due to
increasing work demands. One of the members has called this meeting to discuss and
resolve the situation to write the policy. Roles: Nurse 1: Joyce Nurse 2: Chiomsy Nurse 3:
Agnes Scene 1: Joyce and Chiomsy are in the conference room about to commence with the
meeting on the formation of a new policy. Agnes attends the meeting late and has not yet
done her part of the assignment. Dialogue Joyce: Agnes this meeting was supposed to have
started 30 minutes ago. Why are you late ?. Agnes: I’m sorry I had a very difficult patient
that made me spend more time, hence my late arrival to the meeting. Chiomsy: Ok that’s
understandable. However, have you done your portion of the assignment. You know it is
due before Friday. Agnes: I actually have not started my own part of the assignment, I have
been quite busy with work demands. I barely have time off during my shifts. And when I get
home I can’t continue clinical activities because I have family and other demands that I have
to worry about. Chiomsy: Agnes you really have to manage your time properly in order to

2. be productive towards your input in writing this new policy. Each person’s input is very
necessary here. Agnes: Do you have any suggestions on how I manage my time ? Chiomsy: I
Suggest you plan your day out in advance. Make a list of everything you must get done
today. Nursing Conflict Resolution/Management EssayThen, make a note of how long it will
take and rank the jobs in order of importance. Start looking at tasks and seeing when you
have time in your day to get one or two items done. When you have a few minutes, complete
a task that you can get done in that time. You can also ask for help from another nurse, to
reduce the workload and save time. Lastly be sure to delegate tasks appropriately.
Remember that you can’t do it all, nor should you have to. Remember the five rights of
delegation in nursing; right orders, right instructions, right skills, right tools, and the right
time frame. By doing these, you are most certainly going to have time to do your portion of
the assignment. Agnes: Thank you so much, I will definitely implement this when I get back
to the unit. By the next meeting, I will have my assignment ready. Thanks. Joyce: Agnes do
you feel that Chiomsy’s suggestion will help you in managing your time ? Agnes: Yes I feel it
will be very helpful. Joyce: In that case I think our new policy should be on time
management. I greatly believe that it is a challenge and a lot of nurses in the hospital are
experiencing difficulty in managing time. During the next meeting the three nurses agree
upon and come up with a policy to be implemented in their unit Policy Solutions ?
Implement teamwork and Collaboration; always voice out when you need help. ? Prioritize
and focus on the most important task first. ? Plan your day out in advance ? Learn how to
cluster care ? Take a break when needed ? Have at least two days to rest and do other things
? Learn how to delegate tasks Leadership Style Transformational Leadership- The
transformational leadership style is similar to the coach style in that it focuses on clear
communication, goal-setting and employee motivation. However, instead of placing the
majority of the energy into each employee’s individual goals, the transformational leader is
driven by a commitment to organization objectives. Communication is the key to getting
work achieved. Transformational leadership was implemented in this scenario through the
ability of the nurse leader to recommend a solution to the other nurse’s problem whilst
focusing on both the achievement of a communal vision and personal development on the
long-run.Nursing Conflict Resolution/Management EssayThe solutions that were
recommended do not just solve the immediate problem at hand, but also helps to
encourage, inspire and motivate the employee to innovate and create change that will help
grow and shape the future success of the company. Transformational leaders have to be
purposely driven. They identify the needed change, guides the change through inspiration,
and executes the change with follower commitment. Conflict Resolution Strategies
Collaborating Collaborating is the method used when people are both assertive and
cooperative. A group may learn to allow each participant to make a contribution with the
possibility of co-creating a shared solution that everyone can . A great way to collaborate
and overcome conflict is to reach out and touch them. Discussion: Effective communication
is vital to therapeutic nurse-patient relationships. The nurse has an instrumental role in
content delivery of a message due to the huge responsibility of relaying accurate, clear, and
concise information to the multidisciplinary team as well as to the client. Consequently,
conflict happens between clients, colleagues, and even intrapersonal conflict relating to

3. issues of ethical concern. During clinical, conflict management techniques were presented
and analyzed to determine which techniques were appropriate based upon hypothetical
Circumstances. Overton & Lowry stated that frequent causes of conflict include “a lack of
clarity of expectations and guideline, poor communication, lack of clear jurisdiction,
personality differences, conflicts of interest, and changes within the organization” (2018).
The aforementioned scenario involves conflict caused by an organizational change.
Behaviors influenced by the results of conflict can include bullying, limited communication,
and violence whether it be verbal threats or physical assaults (Overton & Lowry, 2018). The
article, “Conflict Management: Nursing Conflict Resolution/Management EssayDifficult
conversations with Difficult People”, the authors summarized some common ideologies
linked to conflict management models. Firstly, conflict is inevitable with pros and cons
resulting depending on how conflict was managed. Secondly, with active engagement
instead of avoidance, positive outcomes result. Thirdly, motivation is a key element in all
parties involved—to address conflict. Additionally, self-awareness of one’s own reactions
should be acknowledged and the environment to resolve conflict should feel safe and
remain Unbiased. The nursing managers recognized conflict early instead of avoiding the
situation between staff members. They consulted with their team members whilst
providing a safe, confidential, and neutral environment. After conversing with their team
members individually, each manager engaged their staff to brainstorm ideas to present to
the hospital administration with alternative solutions. Brainstorming with team members
helps aid in unification of members, finding commonalities and helping one to feel like their
needs are being heard (Overton & Lowry, 2018). Once everyone has shared their preferred
solutions, the managers present the agreed notion to the administration. The plan included
a timeline and a follow-up plan to help aid the administration to consider their alternative
solution. Since a plan without a timeline and or follow-up plan isn’t implemented, behaviors
will only change for a period; thus, returning to old patterns (Overton &Lowry, 2018) and
the goal/result wouldn’t be accomplished successfully. Consequently, an unsuccessful result
could potentially alter any future consideration from the administration if another policy
change were implemented where collaboration would cease to exist. During clinical, conflict
management techniques were presented and analyzed to determine which techniques were
appropriate based upon hypothetical circumstances. Effective communication is vital to
therapeutic nurse-patient relationships. The nurse has an instrumental role in content
delivery of a message due to the huge responsibility of relaying accurate, clear, and concise
information to the multidisciplinary team as well as to the client. Consequently, conflict
happens between clients, colleagues, and even intrapersonal conflict relating to issues of
ethical concern. The nursing managers replicated an effective conflict management model
that recognized and consulted with the staff immediately. Provided a neutral environment,
brainstormed, and collaborated with team members to help find an alternate solution. p.9
Reference Overton, A., & Lowry, A. (2018). Conflict Management: Difficult Conversations
with Difficult People. Clinics in Colon and Rectal Surgery, 26(04), 259264.doi:10.1055/s-
0033-1356728 Running Head: CONFLICT NEGOTIATION Conflict Negotiation: Assignment
#1 NURS 412 Transition into Professional Nursing Practice – Clinical Prodencia Andongcho
Brittanie Bartz Annia Bastien Christian Ngale Joveninena Ojong Sandrine Socktchamba

4. Bowie State University Dr. Denise Jarboe DNP, RN, CCRN 1 CONFLICT NEGOTIATION 2
Assignment Nursing Conflict Resolution/Management Essay