1. Toll Free Numbers
Shwetha Bhat(14030141029)
Sourov Das(14030141080)
Swapnil Tiwari(14030141092)

2. Meaning
• Toll free numbers allow callers to reach businesses and/or individuals
without being charged for the call.
• Billed for all arriving calls instead of incurring charges to the originating
telephone subscriber.
• Zenith number introduced in the 1950s in the U.S. and Canada, as well as
the original manual 'Freephone' service introduced by the British Post
Office in 1960
• Geographical area code: 800

3. Case study
• Bharati Airtel First introduced toll free services as a part of their customer
relationship management.
• Through this services Customers could directly talk to customer care
executives and query their problems.
• They also could give feedbacks about the services provided by Airtel
• Soon realized that Customers were more dissatisfied by the waiting times to
call answering rather than dissatisfaction with the product.

5. Airtel Toll Free Helpline Number – 198
• This number is totally toll free for the Airtel mobile users.
• It can be used for complaints, suggestions, service, requests, regarding
provisioning or billing issues, account updating related queries, ISD, STD,
data, roaming activations, service termination, security deposit related queries
etc.
• In short, if you are facing any kind of problem with Airtel mobile service
then you can easily consult with the customer care representative regarding
this issue.

6. Implementation of solution
• Follow me: Choose a Toll Free number to which all calls will be routed. If your potential
customer calls from a different city their call will land on the same pre-defined number.
• Vanity numbering series: Get a Toll Free number series which is easy to remember and aids
your brand recall.
• Percentage quota call distribution: Distribute the calls, by a certain percentage, made to the
Toll Free number, depending on the total capacity your call center.
• Time dependent routing: Route the calls on the basis of time, day, week or year to a
different location as it suits your requirement.
• Multi-location call distribution: Route the calls to multiple locations based on your business
needs.

10. Benefits
• Knowing customer satisfactions through number of calls
• Increasing customer relationship as well as satisfaction through minimal wait time.
• Know your priority customers and track their usage to know customer satisfaction.
• 24*7 service and monitory customer satisfaction.
• Robust disaster recovery techniques which paves way for minimal call loss even in
emergencies and reduces end- customer grievances.
• Secure call Authorization
• Track responses to your marketing efforts in cost –effective manner

11. Additional Extensions of toll free numbers for
Maximizing customer satisfaction through
services
• International Toll free services
• Toll free mobile Data
• Innovation and customer delight
• More business
• Customer engagement
• Increase employee performance

13. Thank You !!!!