2. StopWatch Benefits
StopWatch Desktop Analytics will help you:
Measure – Capture accurate workflow behavior and resource
utilization by agent
Analyze – Provide deeper understanding of process compliance,
inefficiencies, best practice and workforce management
Act – Enable continuous monitoring of real statistics to prove out
business case and quantification of optimization successes
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3. Stopwatch: Monthly Cumulative Application Usage
Filtering by date, location,
role, application groups and
idle time
Relative application usage for
month represented by color
coding
Drill-down gives usage by
user for month
Further drill-down gives user
screen detail by date/time and
duration to the second
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4. Stopwatch: Daily Application Usage
Application usage by day
Login times targeted for
further research
Drill-down shows usage by
user for selected day
Further drill-down shows
detailed screen names, time
and duration
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5. Stopwatch: Daily Resource Utilization
Relative application usage for
day represented by color
coding
Only one user complied with
decision tree application
mandate
Inset shows historical view
from drill-down
336 Minutes represents 70%
utilization – only 5 met target
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6. Stopwatch: Hourly Application Usage Patterns
Showing 1 hour time slice of
day with approx. 20 minutes
per line
White represents ‘idle-time’
defined as no keyboard or
mouse for 90 seconds+
Drill down to full day by user Drill down to hourly detail
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7. StopWatch 3 Phase Implementation
StopWatch Desktop Analytics Implementation consists of 3 phases:
1. Workstation Analytics – Collect granular workflow and utilization data
2. Transaction Analytics – Define and measure transactions
3. Optimization – Implement workflow optimization toolsets
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8. Stopwatch Technical Overview
• There are 3 versions of StopWatch depending upon need and Infosec restrictions:
• Local Version – Installed and runs on a single workstation
• Intranet Version – Installed on shared folder (internal/external – such as
Dropbox)
• Enterprise Version – Web portal for multiple programs, locations and users.
• No software installation or registry updated made to the workstation (except drop-
in for local version).
• Stopwatch generates a local log file of desktop activity – it is NOT a keylogger
• Periodically, at an approximate hourly interval one of three things happens
• Enterprise version: Log text file is sent via http post to a portal for graphic
analysis.
• Intranet Version: Log text file is sent to shared folder
• Local Version: Log text file is processed for update of graphical display on local
machine
• There is no customer specific or otherwise sensitive information transmitted
• No detectable CPU load or workstation latency -- invisible to users, runs entirely in
background
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