This document provides information about several case scenarios and ethical dilemmas related to business situations. It discusses scenarios involving a competitor's bid being found, discrimination in the workplace, employee absence issues, liquid diet marketing claims, accounting fraud, and conflicts of interest in university purchasing. Students are prompted with questions for each case and provided sample answers addressing the ethical issues raised. The document encourages students to contact professionals for fully solved assignments on these and other business cases.
Between 1825 and 1850 in the United States, some citizens believed reform was unnecessary while others sought to make the nation more democratic. New reformist and abolitionist groups formed to address issues like slavery, women's rights, education, and treatment of Native Americans. While groups like women and immigrants aimed to improve their own rights, abolitionists wanted to end slavery and expand democratic ideals. Overall, this period was defined by both nationalism and efforts by various groups to reform American society and push it closer to true democracy.
The document provides instructions for using the HelpWriting.net service to have essays written. It outlines a 5-step process: 1) Create an account with a password and email; 2) Complete a form with assignment details and deadline; 3) Review bids from writers and choose one; 4) Review the completed paper and authorize payment; 5) Request revisions until satisfied. The service aims to provide original, high-quality content and offers refunds for plagiarized work.
The document provides an overview of crisis management and discusses several crisis scenarios. It defines a crisis as a serious incident that affects safety, the environment or corporate reputation. It then presents 6 hypothetical crisis scenarios involving issues like product safety concerns, negative press coverage, and environmental accidents. For each scenario, it lists several potential response options and indicates which options tended to be most effective in real-life examples. The document stresses that there are rarely right or wrong answers in crisis management and it is about balancing judgment to minimize reputational damage.
This document provides guidance on how to handle social media crises and customer complaints. It recommends having separate social media accounts for advertising, promotions, and customer feedback/complaints. A quick response time of under one hour is important, and the team handling complaints should make the customer feel heard and ensure the issue is fully resolved. It also provides tips on apologizing, delivering the correct order plus a gift, and creating a video to improve reputation as part of a strategy to tackle a current social media mess.
The document provides instructions for creating an account and submitting assignment requests on the HelpWriting.net website. It outlines a 5-step process: 1) Create an account by providing a password and email. 2) Complete a form with assignment details. 3) Writers will bid on the request and the customer can choose a writer. 4) The customer receives the paper and can request revisions. 5) HelpWriting guarantees original, high-quality work with refunds for plagiarism.
This document summarizes a study guide covering concepts related to diversity in human resources management. It addresses five reasons why diversity has become dominant, differences between equal employment opportunity/affirmative action and diversity initiatives, and characteristics of four generations of workers. Key points include: diversity can help organizations expand globally and enhance efficiency; by 2040, 70% of US workers will be non-white males; diversity is proactive while affirmative action reacts to past inequalities; and Generation X witnessed corporate downsizing and expects less job security than previous generations.
Between 1825 and 1850 in the United States, some citizens believed reform was unnecessary while others sought to make the nation more democratic. New reformist and abolitionist groups formed to address issues like slavery, women's rights, education, and treatment of Native Americans. While groups like women and immigrants aimed to improve their own rights, abolitionists wanted to end slavery and expand democratic ideals. Overall, this period was defined by both nationalism and efforts by various groups to reform American society and push it closer to true democracy.
The document provides instructions for using the HelpWriting.net service to have essays written. It outlines a 5-step process: 1) Create an account with a password and email; 2) Complete a form with assignment details and deadline; 3) Review bids from writers and choose one; 4) Review the completed paper and authorize payment; 5) Request revisions until satisfied. The service aims to provide original, high-quality content and offers refunds for plagiarized work.
The document provides an overview of crisis management and discusses several crisis scenarios. It defines a crisis as a serious incident that affects safety, the environment or corporate reputation. It then presents 6 hypothetical crisis scenarios involving issues like product safety concerns, negative press coverage, and environmental accidents. For each scenario, it lists several potential response options and indicates which options tended to be most effective in real-life examples. The document stresses that there are rarely right or wrong answers in crisis management and it is about balancing judgment to minimize reputational damage.
This document provides guidance on how to handle social media crises and customer complaints. It recommends having separate social media accounts for advertising, promotions, and customer feedback/complaints. A quick response time of under one hour is important, and the team handling complaints should make the customer feel heard and ensure the issue is fully resolved. It also provides tips on apologizing, delivering the correct order plus a gift, and creating a video to improve reputation as part of a strategy to tackle a current social media mess.
The document provides instructions for creating an account and submitting assignment requests on the HelpWriting.net website. It outlines a 5-step process: 1) Create an account by providing a password and email. 2) Complete a form with assignment details. 3) Writers will bid on the request and the customer can choose a writer. 4) The customer receives the paper and can request revisions. 5) HelpWriting guarantees original, high-quality work with refunds for plagiarism.
This document summarizes a study guide covering concepts related to diversity in human resources management. It addresses five reasons why diversity has become dominant, differences between equal employment opportunity/affirmative action and diversity initiatives, and characteristics of four generations of workers. Key points include: diversity can help organizations expand globally and enhance efficiency; by 2040, 70% of US workers will be non-white males; diversity is proactive while affirmative action reacts to past inequalities; and Generation X witnessed corporate downsizing and expects less job security than previous generations.
Here are the key pros and cons of assault weapons bans discussed in the article:
Pros:
- Most Americans (55%) support banning assault weapons according to recent polls. This suggests a ban could have broad public support.
Cons:
- Younger generations like Millennials are less supportive of bans, potentially due to the popularity of military-style guns in video games and the gun market. Greater exposure to these guns is shifting views away from support for bans.
The article provides a brief overview of the debate around assault weapons bans by noting majority public support but also discussing factors contributing to weaker support among younger demographics. It presents both sides of the issue without making a clear argument for either position.
Learn the various ethical and unethical dilemmas in marketing and the various ethical and unethical advertising practices that are carried out in the marketing world.
The document discusses business ethics and corporate social responsibility. It defines ethics as principles that outline appropriate moral behavior for individuals and organizations. Business ethics became more important in the 1980s as public criticism of corporate behavior rose. To restore trust, businesses need to punish wrongdoing, increase transparency, and hold people accountable beyond just legal compliance. Various factors like values, management, and the environment influence business ethics. The document also provides examples of ethical dilemmas and discusses approaches to improving ethics through codes of conduct and other measures.
New Zealand based marketing consultant Fleur Revell shares her definitive guide to managing customer complaints in a digital age.
This report will teach you how social media has evolved the complaint management process over recent years and how service managers can ensure how customer grievances do not escalate from social media into general news media.
The complaints management guide was written based on Fleur's extensive experience advising blue chip companies on a range of customer service and crisis management issues.
Fleur's Auckland PR consulting agency Impact PR conducted market research in her home market to better understand what consumers really want when they make a complaint to a business.
The research revealed that the majority of customers are not seeking any more than an explanation of what went wrong and/or simple delivery of their original requirements. Despite what many managers may think, only a small percentage of customers say they regularly seek compensation over and above that what they paid for.
Question Chapter 9 Case Naturally Beautiful, Inc. Background Natu.docxaudeleypearl
Question: Chapter 9 Case Naturally Beautiful, Inc. Background Naturally Beautiful, Inc. Is A Maker And Marketer Of Organic Cosmetics. Its Cosmetics Are Formulated From All-natural Organic Ingredients. Although The Company Currently Serves Primarily The Higher-end Market, Distributing Through Upscale Department Stores And Boutiques, It Would Like To Expand Its ...
This problem has been solved!
See the answer
Chapter 9 Case
Naturally Beautiful, Inc.
Background
Naturally Beautiful, Inc. is a maker and marketer of organic cosmetics. Its cosmetics are formulated from all-natural organic ingredients. Although the company currently serves primarily the higher-end market, distributing through upscale department stores and boutiques, it would like to expand its distribution channels. It is currently developing an organic line to sell through outlets such as Walgreens, CVC, and Wal-Mart. Long-term plans include expanding internationally, first to Canada and Mexico, and eventually to Western Europe and beyond. Sales are strong and continue to rise. The company gives much of the credit for its success to its salesforce, which has done a great job expanding into new outlets while establishing and maintaining strong customer relationships.
Jill Aunaturale, a nontraditional student, was hired as a sales representative by Naturally Beautiful out of college approximately ten months ago. Since being hired she has had a good deal of success, landing several new accounts. In fact, if she can land a few more accounts by the end of the rapidly approaching fiscal year, she will exceed her quota and achieve a hefty bonus. Jill is counting on this bonus because she has planned a big family trip and does not want to let her family down.
Current Situation
Lately, Jill has heard various concerns from several of her customers. For instance, the other day she received a voice mail from Rick at Beauty Boutique, a recently acquired customer whose order was incorrect. A few items were missing from the order. Jill figured that shipping must have inadvertently omitted the items and that Rick could give them a call to get it fixed. She figured that it was not her fault, Rick still had product to sell and she certainly did not have time to mess with this. Similarly, she received a text from Kim at Devine’s department store indicating that an expected delivery was late. Again, Jill figured she could not do anything about the delivery. She texted Kim to tell her to contact the shipping department at Naturally Beautiful about the matter. Jill also received a second email from Sarah at Cosmetics Unlimited:
Dear Jill,
A few weeks ago you promised you would return to train our beauty consultants on your newest product line. Our consultants need to fully understand the benefits of this new product and how it is to be applied so that they can best serve our customers. As you know, we take great pride in providing the highest quality products and services to our customer base. We ...
This document summarizes key points about Stephen E. Ambrose's book "D-Day" regarding the role of destroyers in the Normandy landings on June 6, 1944. It states that the destroyers played a pivotal supporting role for the infantry on the beaches, particularly helping the soldiers landing at Omaha Beach. The summary claims that without the destroyers' support, the Allied landings would have failed and the mission may have been defeated.
Customer complaints provide important information for businesses. They highlight problems that can be fixed before causing further issues. By properly managing complaints, businesses can identify root causes of problems, have opportunities for continuous improvement, and build trust with customers to gain a competitive edge over others. Complaints management allows businesses to stay one step ahead through monitoring tools that identify failures and areas for enhancement. Overall, listening to and addressing complaints is valuable for businesses to better understand customers' experiences and needs.
1. When dealing with a customer issue, listen to understand their perspective and repeat back what they said to confirm understanding.
2. Treat customers feedback seriously and react appropriately to maintain a good reputation. Satisfied customers promote long term business.
3. Use social media positively to engage customers and gather feedback through interactive pages to share ideas and experiences.
This document provides instructions on how to analyze the financial statements of Procter & Gamble using ratio analysis. It discusses collecting secondary financial data for P&G and limiting the analysis to only using ratio analysis techniques to evaluate P&G's financial status and performance based on its income statement, balance sheet, and statement of cash flows from previous years. The conclusion will describe an evaluation of P&G and help substantiate decisions based on the financial analysis.
The document discusses Operation Overlord, the Allied invasion of Normandy during World War II. It describes the planning involved, including the complex and precise nature of the plan which relied heavily on surprise and perfect timing/coordination across multiple fronts. The first wave would involve 80,000 men, including airborne troops dropped at night to seize objectives before five divisions landed on beaches at dawn to break through Atlantic Wall defenses and capture a stable beachhead for further reinforcements.
This document provides an assignment for a physiology homework that explores ethics in business. It contains 6 questions related to defining ethics, analyzing cases of insider trading, Enron's collapse, WorldCom's accounting practices, company codes of conduct, and ethical issues during the housing crisis. The goal is for students to develop an understanding of ethics in business through answering the questions and class discussion.
How to Make a Field Mandatory in Odoo 17Celine George
In Odoo, making a field required can be done through both Python code and XML views. When you set the required attribute to True in Python code, it makes the field required across all views where it's used. Conversely, when you set the required attribute in XML views, it makes the field required only in the context of that particular view.
How to Fix the Import Error in the Odoo 17Celine George
An import error occurs when a program fails to import a module or library, disrupting its execution. In languages like Python, this issue arises when the specified module cannot be found or accessed, hindering the program's functionality. Resolving import errors is crucial for maintaining smooth software operation and uninterrupted development processes.
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UPRAHUL
This Dissertation explores the particular circumstances of Mirzapur, a region located in the
core of India. Mirzapur, with its varied terrains and abundant biodiversity, offers an optimal
environment for investigating the changes in vegetation cover dynamics. Our study utilizes
advanced technologies such as GIS (Geographic Information Systems) and Remote sensing to
analyze the transformations that have taken place over the course of a decade.
The complex relationship between human activities and the environment has been the focus
of extensive research and worry. As the global community grapples with swift urbanization,
population expansion, and economic progress, the effects on natural ecosystems are becoming
more evident. A crucial element of this impact is the alteration of vegetation cover, which plays a
significant role in maintaining the ecological equilibrium of our planet.Land serves as the foundation for all human activities and provides the necessary materials for
these activities. As the most crucial natural resource, its utilization by humans results in different
'Land uses,' which are determined by both human activities and the physical characteristics of the
land.
The utilization of land is impacted by human needs and environmental factors. In countries
like India, rapid population growth and the emphasis on extensive resource exploitation can lead
to significant land degradation, adversely affecting the region's land cover.
Therefore, human intervention has significantly influenced land use patterns over many
centuries, evolving its structure over time and space. In the present era, these changes have
accelerated due to factors such as agriculture and urbanization. Information regarding land use and
cover is essential for various planning and management tasks related to the Earth's surface,
providing crucial environmental data for scientific, resource management, policy purposes, and
diverse human activities.
Accurate understanding of land use and cover is imperative for the development planning
of any area. Consequently, a wide range of professionals, including earth system scientists, land
and water managers, and urban planners, are interested in obtaining data on land use and cover
changes, conversion trends, and other related patterns. The spatial dimensions of land use and
cover support policymakers and scientists in making well-informed decisions, as alterations in
these patterns indicate shifts in economic and social conditions. Monitoring such changes with the
help of Advanced technologies like Remote Sensing and Geographic Information Systems is
crucial for coordinated efforts across different administrative levels. Advanced technologies like
Remote Sensing and Geographic Information Systems
9
Changes in vegetation cover refer to variations in the distribution, composition, and overall
structure of plant communities across different temporal and spatial scales. These changes can
occur natural.
How to Manage Your Lost Opportunities in Odoo 17 CRMCeline George
Odoo 17 CRM allows us to track why we lose sales opportunities with "Lost Reasons." This helps analyze our sales process and identify areas for improvement. Here's how to configure lost reasons in Odoo 17 CRM
हिंदी वर्णमाला पीपीटी, hindi alphabet PPT presentation, hindi varnamala PPT, Hindi Varnamala pdf, हिंदी स्वर, हिंदी व्यंजन, sikhiye hindi varnmala, dr. mulla adam ali, hindi language and literature, hindi alphabet with drawing, hindi alphabet pdf, hindi varnamala for childrens, hindi language, hindi varnamala practice for kids, https://www.drmullaadamali.com
Here are the key pros and cons of assault weapons bans discussed in the article:
Pros:
- Most Americans (55%) support banning assault weapons according to recent polls. This suggests a ban could have broad public support.
Cons:
- Younger generations like Millennials are less supportive of bans, potentially due to the popularity of military-style guns in video games and the gun market. Greater exposure to these guns is shifting views away from support for bans.
The article provides a brief overview of the debate around assault weapons bans by noting majority public support but also discussing factors contributing to weaker support among younger demographics. It presents both sides of the issue without making a clear argument for either position.
Learn the various ethical and unethical dilemmas in marketing and the various ethical and unethical advertising practices that are carried out in the marketing world.
The document discusses business ethics and corporate social responsibility. It defines ethics as principles that outline appropriate moral behavior for individuals and organizations. Business ethics became more important in the 1980s as public criticism of corporate behavior rose. To restore trust, businesses need to punish wrongdoing, increase transparency, and hold people accountable beyond just legal compliance. Various factors like values, management, and the environment influence business ethics. The document also provides examples of ethical dilemmas and discusses approaches to improving ethics through codes of conduct and other measures.
New Zealand based marketing consultant Fleur Revell shares her definitive guide to managing customer complaints in a digital age.
This report will teach you how social media has evolved the complaint management process over recent years and how service managers can ensure how customer grievances do not escalate from social media into general news media.
The complaints management guide was written based on Fleur's extensive experience advising blue chip companies on a range of customer service and crisis management issues.
Fleur's Auckland PR consulting agency Impact PR conducted market research in her home market to better understand what consumers really want when they make a complaint to a business.
The research revealed that the majority of customers are not seeking any more than an explanation of what went wrong and/or simple delivery of their original requirements. Despite what many managers may think, only a small percentage of customers say they regularly seek compensation over and above that what they paid for.
Question Chapter 9 Case Naturally Beautiful, Inc. Background Natu.docxaudeleypearl
Question: Chapter 9 Case Naturally Beautiful, Inc. Background Naturally Beautiful, Inc. Is A Maker And Marketer Of Organic Cosmetics. Its Cosmetics Are Formulated From All-natural Organic Ingredients. Although The Company Currently Serves Primarily The Higher-end Market, Distributing Through Upscale Department Stores And Boutiques, It Would Like To Expand Its ...
This problem has been solved!
See the answer
Chapter 9 Case
Naturally Beautiful, Inc.
Background
Naturally Beautiful, Inc. is a maker and marketer of organic cosmetics. Its cosmetics are formulated from all-natural organic ingredients. Although the company currently serves primarily the higher-end market, distributing through upscale department stores and boutiques, it would like to expand its distribution channels. It is currently developing an organic line to sell through outlets such as Walgreens, CVC, and Wal-Mart. Long-term plans include expanding internationally, first to Canada and Mexico, and eventually to Western Europe and beyond. Sales are strong and continue to rise. The company gives much of the credit for its success to its salesforce, which has done a great job expanding into new outlets while establishing and maintaining strong customer relationships.
Jill Aunaturale, a nontraditional student, was hired as a sales representative by Naturally Beautiful out of college approximately ten months ago. Since being hired she has had a good deal of success, landing several new accounts. In fact, if she can land a few more accounts by the end of the rapidly approaching fiscal year, she will exceed her quota and achieve a hefty bonus. Jill is counting on this bonus because she has planned a big family trip and does not want to let her family down.
Current Situation
Lately, Jill has heard various concerns from several of her customers. For instance, the other day she received a voice mail from Rick at Beauty Boutique, a recently acquired customer whose order was incorrect. A few items were missing from the order. Jill figured that shipping must have inadvertently omitted the items and that Rick could give them a call to get it fixed. She figured that it was not her fault, Rick still had product to sell and she certainly did not have time to mess with this. Similarly, she received a text from Kim at Devine’s department store indicating that an expected delivery was late. Again, Jill figured she could not do anything about the delivery. She texted Kim to tell her to contact the shipping department at Naturally Beautiful about the matter. Jill also received a second email from Sarah at Cosmetics Unlimited:
Dear Jill,
A few weeks ago you promised you would return to train our beauty consultants on your newest product line. Our consultants need to fully understand the benefits of this new product and how it is to be applied so that they can best serve our customers. As you know, we take great pride in providing the highest quality products and services to our customer base. We ...
This document summarizes key points about Stephen E. Ambrose's book "D-Day" regarding the role of destroyers in the Normandy landings on June 6, 1944. It states that the destroyers played a pivotal supporting role for the infantry on the beaches, particularly helping the soldiers landing at Omaha Beach. The summary claims that without the destroyers' support, the Allied landings would have failed and the mission may have been defeated.
Customer complaints provide important information for businesses. They highlight problems that can be fixed before causing further issues. By properly managing complaints, businesses can identify root causes of problems, have opportunities for continuous improvement, and build trust with customers to gain a competitive edge over others. Complaints management allows businesses to stay one step ahead through monitoring tools that identify failures and areas for enhancement. Overall, listening to and addressing complaints is valuable for businesses to better understand customers' experiences and needs.
1. When dealing with a customer issue, listen to understand their perspective and repeat back what they said to confirm understanding.
2. Treat customers feedback seriously and react appropriately to maintain a good reputation. Satisfied customers promote long term business.
3. Use social media positively to engage customers and gather feedback through interactive pages to share ideas and experiences.
This document provides instructions on how to analyze the financial statements of Procter & Gamble using ratio analysis. It discusses collecting secondary financial data for P&G and limiting the analysis to only using ratio analysis techniques to evaluate P&G's financial status and performance based on its income statement, balance sheet, and statement of cash flows from previous years. The conclusion will describe an evaluation of P&G and help substantiate decisions based on the financial analysis.
The document discusses Operation Overlord, the Allied invasion of Normandy during World War II. It describes the planning involved, including the complex and precise nature of the plan which relied heavily on surprise and perfect timing/coordination across multiple fronts. The first wave would involve 80,000 men, including airborne troops dropped at night to seize objectives before five divisions landed on beaches at dawn to break through Atlantic Wall defenses and capture a stable beachhead for further reinforcements.
This document provides an assignment for a physiology homework that explores ethics in business. It contains 6 questions related to defining ethics, analyzing cases of insider trading, Enron's collapse, WorldCom's accounting practices, company codes of conduct, and ethical issues during the housing crisis. The goal is for students to develop an understanding of ethics in business through answering the questions and class discussion.
Similar to Business values and ethics sbs mba m-sc 2020 -- (11)
How to Make a Field Mandatory in Odoo 17Celine George
In Odoo, making a field required can be done through both Python code and XML views. When you set the required attribute to True in Python code, it makes the field required across all views where it's used. Conversely, when you set the required attribute in XML views, it makes the field required only in the context of that particular view.
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LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UPRAHUL
This Dissertation explores the particular circumstances of Mirzapur, a region located in the
core of India. Mirzapur, with its varied terrains and abundant biodiversity, offers an optimal
environment for investigating the changes in vegetation cover dynamics. Our study utilizes
advanced technologies such as GIS (Geographic Information Systems) and Remote sensing to
analyze the transformations that have taken place over the course of a decade.
The complex relationship between human activities and the environment has been the focus
of extensive research and worry. As the global community grapples with swift urbanization,
population expansion, and economic progress, the effects on natural ecosystems are becoming
more evident. A crucial element of this impact is the alteration of vegetation cover, which plays a
significant role in maintaining the ecological equilibrium of our planet.Land serves as the foundation for all human activities and provides the necessary materials for
these activities. As the most crucial natural resource, its utilization by humans results in different
'Land uses,' which are determined by both human activities and the physical characteristics of the
land.
The utilization of land is impacted by human needs and environmental factors. In countries
like India, rapid population growth and the emphasis on extensive resource exploitation can lead
to significant land degradation, adversely affecting the region's land cover.
Therefore, human intervention has significantly influenced land use patterns over many
centuries, evolving its structure over time and space. In the present era, these changes have
accelerated due to factors such as agriculture and urbanization. Information regarding land use and
cover is essential for various planning and management tasks related to the Earth's surface,
providing crucial environmental data for scientific, resource management, policy purposes, and
diverse human activities.
Accurate understanding of land use and cover is imperative for the development planning
of any area. Consequently, a wide range of professionals, including earth system scientists, land
and water managers, and urban planners, are interested in obtaining data on land use and cover
changes, conversion trends, and other related patterns. The spatial dimensions of land use and
cover support policymakers and scientists in making well-informed decisions, as alterations in
these patterns indicate shifts in economic and social conditions. Monitoring such changes with the
help of Advanced technologies like Remote Sensing and Geographic Information Systems is
crucial for coordinated efforts across different administrative levels. Advanced technologies like
Remote Sensing and Geographic Information Systems
9
Changes in vegetation cover refer to variations in the distribution, composition, and overall
structure of plant communities across different temporal and spatial scales. These changes can
occur natural.
How to Manage Your Lost Opportunities in Odoo 17 CRMCeline George
Odoo 17 CRM allows us to track why we lose sales opportunities with "Lost Reasons." This helps analyze our sales process and identify areas for improvement. Here's how to configure lost reasons in Odoo 17 CRM
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Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
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Business values and ethics sbs mba m-sc 2020 --
1. Dear students, get fully solved assignments by professionals
Do send your query at :
help.mbaassignments@gmail.com
or call us at :08263069601
Case Scenario I
You are running with a business since last many years. Over a period of time you have very good
corporate image inmarket.But unfortunatelysince lasttwoyearsyourfirmispassing through crisis.
Your businessissufferingfromheavylosses.Youare planningtowindup your business. Meanwhile
one bigcorporate house hasannouncedabig corporate deal throughauction.Youhave alsodecided
to take part in that deal as it will be a last option for you to save your business. On the day of
auction,somany companieshave participatedforthisbid.Committee woulddeclare the resultafter
lunch break. You found the closed envelope of your competitor’s bid during lunch break.
a) Will you be ethical in this situation? If yes how? And if no! Why?
Answer: Yes, I will not see competitor’s bid as I believe in myself and my bid and want to gain
experience in bidding too.
b) If you be ethical, how you will survive your business.
Answer: After
Case Scenario II: Discrimination in the Workplace
Marian, a top graduate from Loyola in Humanities, was hired by a major corporation into a
management position. Marian finished the corporation's management training program top in her
group, and is performing above the norm in her position. She is really enjoying her work.
As a womanshe feelsisolated,asthere are noother women managers and few women in her area.
One night at a company party she heard a conversation between two of her male co-workers and
their supervisor. They were complaining to him about Marian's lack of qualifications and her
unpleasantpersonality. They cursed affirmative action regulations for making the hiring of Marian
necessary.
Marian is very upset and wants to quit.
Questions:
a) Should Marian quit?
Answer: No, Marian
b)
c) Are her co-workers correct in their evaluation?
2. Answer: No, Marian was a top graduate from Loyola in Humanities, was hired by a
major corpora
d) Should Marian confront the co-workers?
Answer: Yes, she
e) Should Marian file a discrimination suit?
Answer: No, a
f) Should Marian go to the supervisor?
Answer: Yes, Marian should
What else could Marian do?
Answer: She can discuss and suggest them not
Dear students, get fully solved assignments by professionals
Do send your query at :
help.mbaassignments@gmail.com
or call us at :08263069601
Case Scenario III: Employee Absence
Joan,an employee of GreatAmericanMarket,waswarnedaboutherexcessiveabsenteeism several
times,bothverballyandinwriting.The writtenwarningincluded notice that "further violations will
result in disciplinary actions," including suspension or discharge.
A shorttime afterthe writtenwarningwasissued,Joancalledworktosayshe was not going to be in
because her babysitter had called in sick and she had to stay home and care for her young child.
Joan's supervisor, Sylvia, told her that she had already exceeded the allowed number of absences
and warnedthatif she didnotreport to work,she couldbe suspended.WhenJoandidnotreportfor
her shift, Sylvia suspended her for fifteen days.
In a subsequenthearing,Joanarguedthatit was not her fault that the babysitter had canceled, and
protestedthatshe hadno otherchoice but to stayhome.Sylviapointedout that Joan had not made
a good faith efforttofindan alternate babysitter,norhadshe tried to swap shifts with a co-worker.
Furthermore, Sylvia said that the lack of a babysitter was not a justifiable excuse for being absent.
Questions:
a) Was the suspension fair?
Answer:Joanwasgivenpriorwarningforherabsenteeismseveral times. While being a mother
she had the ad
b) Did Sylvia act responsibly?
Answer: Sylvia acted in accordance with
Sylviacouldhave providedforan Alternative way out for Joan which does not hurt the interest
of Company as well as Joan.
3. c) Should Joan be fired?
Answer: Firing Joan should be based on thorough investigation. 15 days suspension should be
implemented to warn her against this action and to find an
d) Should the babysitter be fired?
Answer: The babysitter was sick and she did not miss her task intentionally. Also if she would
have come, she cou
e) Was Sylvia fair in her actions?
Answer: According to the laws of the company Meena
f) Is there ever a solution for working mothers?
Answer : Yes, there are
g) Should working fathers take turns staying home?
Answer : Yes, they can share
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Case Scenario - IV
Sandoz NutritionCorporation isa subsidiaryof the Swisspharmaceutical giant, Sandoz Ltd. Sandoz,
based in Minneapolis, Minnesota, began manufacturing Optifast 70, a liquid meal-replacement
weight loss program in 1976. The six month program is designed for people who are at least 30
percentor 50 poundsovertheirideal weight. Health problems often accompany excessive weight.
Optifast provides an opportunity to get rid of the weight fast.
The Optifastprogramis onlyavailable throughdoctors,hospitals,and medical clinics; a prescription
is required to purchase the products. The Optifast program typically begins with the patient being
placed on 420 to 800 calorie dietper day of liquid protein for 12 to 16 weeks. Calorie intake is then
increased to 1000 or 1200 calories per day for the remainder of the program. The total cost is
between $1400 and $2800. Optifast sales grew slowly following its introduction as the medical
communityandconsumersbecame aware of the program.Salescontinuedto build slowly until mid
November1988. Then Oprah Winfrey announced on her TV talk show that she had lost 67 pounds
usingOptifast.She appearedonthe programinsize 10 jeanstoprove her point.Here wasa celebrity
4. endorsing Optifast without being asked for or paid! Within hours Sandoz received more than
200,000 phone inquires about the Optifast diet program.
The firmdoesnot publishsalesfigures,buttheyforecastedasalesincrease of from 25 to 30 percent
during the six weeks following Oprah’s announcement. In 1989 Sandoz launched a print
advertisement program, mostly in professional journals. Its promotional brochure and ad claims
included:
(1) “ The one that’s clinically proven safe and effective” and
(2) “You can call the Optifast program today, and have all you need to control your weight for the
rest of your life.”
Unfortunately for Oprah, she regained 17 pounds during the first year after she completed the
Optifast program. Studies at the University of Pennsylvania suggested that people who undertake
quickweightlossprogramssuchas liquiddietsare likelyto experience weight rebounds. Studies at
the Universityof Michiganindicatedthatasmany as 90 percentof dieters regain weight within five
yearsafterlosingit.Liquiddietshave alsobeenlinkedwithdizziness,headaches,nausea,gallbladder
problems,andirregularheartbeat. Thus, there appears to be some difference between claims and
use experience.
Questions:
a) Were any ethical norms or principles violated by Sandoz?
Answer: Yes, using the term
b) Are liquid diet products ethical products? Justify your answer
Answer: Liquid diet products are
c) What moral responsibility might Sandoz have considered when developing its
promotion messages for the customers?
Answer: Sandoz could use ‘
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5. Case Scenario - V
Arthur Edward Anderson (1885-1947), the founder of Arthur Anderson & Co. must have turned in
his grave in 2001, as the auditor firm founded by him became a synonym for scandal in the
accounting profession. On 15th August 2001, Sherron Watkins, an employee of Enron, questioned
the company’s accounting practices, in a single-page letter to its CEO. Enron, the energy giant that
ruled the world, and its auditor Arthur Anderson & Co., became the ridicule of the world. In early
2002, the US Justice Department began criminal investigations into Enron’s bankruptcy. In 2002,
ArthurAndersonwasconvictedbythe lowerandappellate courtsforobstructionof justice.The firm
had workedhandinglove withEnronand cookeditsaccountbooks. The audit firm that once had an
85,000 strong workforce,nowhadclosedofficesandbusinessinterestsaroundthe globe.The firm’s
name is so tarnished that there is no other business going on in it, other than attending to over a
hundred civil suits.
Questions:
(a) What do you think can be the outcomes of an accounting fraud to the society and
business at large?
Answer: Once a fraud has been uncovered, the company faces an ongoing problem of
publictrustinthe organization.Whileasmall businessscandalizedbyfraud might never
be the victim or perpetrator of another fraud, its public image might be irreparably
tainted. Asa consequence, the company may have to pay a higher price for credit, may
be refused
(b) Why do you think that the history of accounting fraud repeats itself, such as so many
frauds which we have heard after Enron scandal?
Answer: Accounting scandals are business scandals which arise from intentional
manipulationof financial statementswiththe disclosure of financial misdeedsbytrusted
executives of corporations or
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Case Scenario – VI: Purchasing Ethics
J.R. accepted a position at Cripple Creek Vocational University and he and his family made a
permanent move. Soon, J.R. was promoted to Administrative Vice President, overseeing the
purchasing department of the University. His oldest son, Jim, got a good job in educational
equipment sales at Tiddley Computer Corporation in Fort Worth.
6. As Vice President,J.R.quickly saw the need for 4 to 5 computers in his office. Although CCVU had a
biddingpolicy,J.R.purchased Tiddley Corporation's computers direct from Tiddley for about $3500
each, when IBM clones were selling for around $2000 and the clone had more promising features
than the Tiddley. Jim handled the sale and received a healthy commission on the sale. If the
purchase had gone through the normal bidding process, the TC model would not have been
selected. Tiddley's local Cripple Creek franchise dealer objected to Tiddley Corporation that his
protected franchise had been bypassed in the deal.
Questions:
(a) Since J.R. was over the purchasing departmentand had final decisionauthority, should
purchasing have gone through the normal bidding routine?
Answer:
(b) Is it acceptable for a V.P. to bypass the normal routine to do business with a family
member?
Answer:
(c) Was J.R.'s decision not to request bids an ethical choice?
Answer: No, it was an
(d) What should the college purchasing agent do?
Answer: P
(c) Should anyone else at CCVU have any interest in this activity?
Answer: Bidding dept. of CCVU
(d) Has Tiddley's Cripple Creek franchise owner been wronged?
Answer: No, TC
(e) Should Jim have made the sale? Received a commission?
Answer:No
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