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SMS CO., LTD.
(Securities Code: 2175 / TSE1 )
Presentation Material for Investors
Financial Results Summary for the First half of
the Fiscal Year Ending March 31, 2018 (the 15th Fiscal Year)
October 27, 2017
© Copyright SMS CO.,LTD.
1
Table of Contents
P3-P91 1H FY03/18 Consolidated Financial Results
P11-P482 Appendix
© Copyright SMS CO.,LTD.
2
P3-P91 1H FY03/18 Consolidated Financial Results
P11-P482 Appendix
© Copyright SMS CO.,LTD.
3
1 Historical Financial Results and FY03/18 Forecasts
 Expects to achieve growth in both net sales and ordinary income for the 14th
consecutive year since the establishment.
58 383 835
1,545
2,715
5,177
7,172 7,618
8,692
10,181
12,046
15,056
19,069
23,054
27,804
(5)
49 108 269 415
1,238 1,266
1,530
1,734
1,990
2,340
2,693
3,509
4,430
5,137
(800)
0
800
1,600
2,400
3,200
4,000
4,800
5,600
6,400
7,200
8,000
(3,000)
0
3,000
6,000
9,000
12,000
15,000
18,000
21,000
24,000
27,000
30,000
FY03/04 FY03/05 FY03/06 FY03/07 FY03/08 FY03/09 FY03/10 FY03/11 FY03/12 FY03/13 FY03/14 FY03/15 FY03/16 FY03/17 FY03/18
Trends in net sales and ordinary income
(Net Sales, JPY millions) (Ordinary Income, JPY millions)
:Net Sales (in black font) :Ordinary Income (in blue font)
© Copyright SMS CO.,LTD.
4
1H FY03/18 Consolidated Financial Results1
P/L Statement [¥ million]
 Net sales increased, and incomes decreased YoY due to investments, including new
hirings.
 Incomes have been below the forecasts due to additional investments in the high-
performing Elderly Care Career Segment.
 Incomes are in line with the forecasts on a full-year basis.
1H FY03/17
Actual
1H FY03/18
Forecasts
1H FY03/18
Actual
YoY Change vs. Forecasts
Net sales 11,990 13,484 13,162 +10% - 2%
Operating
Income
2,311 2,311 2,146 - 7% - 7%
Ordinary
Income
2,930 2,793 2,690 - 8% - 4%
Net Income 1,843 2,009 1,859 +1% - 7%
© Copyright SMS CO.,LTD.
5
Career Segment (1H)
Year-on-Year Comparison of Net Sales [¥ million]
Highlights
1
_
1H FY03/17 1H FY03/18 YoY Change
Elderly Care
Career 2,084 2,771 +33%
Medical Care
Career 5,590 6,076 +9%
Total 7,675 8,847 +15%
 Net sales increased 15% YoY.
 Grew steadily as planned.
• Net sales in the Elderly Care Career Segment has been growing significantly.
- Recruiting Agent for care workers has been growing significantly in 1H by increasing the number of consultants.
- Recruiting Agent for rehabilitation therapists has been growing significantly.
• Net sales in the Medical Care Career Segment has been growing steadily.
- Recruiting Agent for nurses has been growing steadily.
© Copyright SMS CO.,LTD.
6
Elderly Care Operators Segment (Kaipoke,1H)
Highlights
Year-on-Year Comparison of Net Sales [¥ million]
_
1H FY03/17 1H FY03/18 YoY Change
Elderly Care
Operators 1,339 1,593 +19%
• The number of Kaipoke membership locations has been increasing YoY.
- The number of the membership has increased by 800 locations YTD.
(As of October 1, 2017: 14,300 locations [ 20,100 service offices*1])
- Net sales for the factoring service and also for the optional services such as providing additional tablet PCs
have increased.
1
中堅事業者の総数、定義等 Net sales increased 19% YoY.
 Grew steadily as planned.
*1. # of locations: the number of service office locations # of service offices: the number of elderly care services provided based on the public elderly care insurance scheme
e.g. When an operator provides two types of elderly care services, home care support services and home-visit elderly care, at one specific address, the number of locations should be
one and the number of service offices should be two. The subscription fee is charged for every membership location. Normally, the number of locations would be smaller than the
number of service offices.
© Copyright SMS CO.,LTD.
 Net Sales decreased YoY due to the sell-offs of overseas businesses in the previous
fiscal year and the difference of the sales recording timing in MIMS from the previous
fiscal year.
7
1 Overseas Segment(1H)
Year-on-Year Comparison of Net Sales [¥ million]
_
1H FY03/17 1H FY03/18 YoY Change
Overseas 2,219 2,011 - 9%
Highlights
• The sell-offs of the overseas businesses such as eChannelling (Sri Lanka) conducted in the previous fiscal year and the
difference of the MIMS Book publication timing resulted in the YoY net sales decrease.
• Net sales has not reached the forecast as the acquisition of Melorita was delayed from the original schedule.
© Copyright SMS CO.,LTD.
8
 Leveraging our database of 700 thousand registered care workers, expands not only
Recruiting Ads but also Recruiting Agent and the temporary staffing service in order to
maximize the value offered to the care workers and service operators.
 Contributes to the increase of care workers with high social needs by supporting them
to acquire qualifications.
1 Topic: Elderly Care Career Strategy
Elderly care
certification course
Started in FY2015
Certification course
Information
Approx.
700 thousand
registered care workers
Member Database
Recruiting Ads
(Web/Paper/Event)
Started officially in FY2016
Started in FY2017
Recruiting Agent
Temporary staffing
for care workers
© Copyright SMS CO.,LTD.
9
Elderly care
certification course
Started in FY2015
Certification course
Information
Approx.
700 thousand
registered care workers
Member Database
Recruiting Ads
(Web/Paper/Event)
Started officially in FY2016
Started in FY2017
Recruiting Agent
Temporary staffing
for care workers
Hiring a large
number of
consultants
Successive
openings of new
schools
Attracting job
seekers
Attracting job
seekers
Optimal
Allocation of
Job Seekers
1 Topic: Progress in Elderly Care Career Strategy(1H)
 With its strong strategic progress, additional investments have been executed in the
Elderly Care Career Segment.
© Copyright SMS CO.,LTD.
10
P3-P91 1H FY03/18 Consolidated Financial Results
P11-P482 Appendix
© Copyright SMS CO.,LTD.
11
We create value and contribute to society by providing
an “information infrastructure for an aging society.”
2 Our Mission
© Copyright SMS CO.,LTD.
Elderly Care Medical Care
Healthcare*1
Senior Life*2
Market segments in an aging society
2 Market Segments and Stakeholders
12*1. Covers health-related services that are not subject to public elderly care insurance or medical care insurance
*2. Covers services related to daily life in an aging society
Stakeholders covered by an information infrastructure
 Provide an information infrastructure which fills in information gaps among stakeholders
in an aging society.
要介護者
家族 家族
患者
健康に関心が
ある方
EU
Patients
People
with
Interest in Health
Care
Workers
Rehabilitation
Therapists
Pharmacists
Other
Co-medicals
Clinics
Pharmacies
Healthcare
Related
Workers
Healthcare
Related
Companies
Home-visit
Nursing
Daycare
Home Care
Support
Operators
Developing
Care Plans
Facility
Care
Elderly Care Medical Care
Healthcare
End Users
Professionals
Business Operators
Doctors
Pharmaceutical
Companies
Nurses
Hospitals
The elderly
Care
Managers
Home-visit
Elderly Care
© Copyright SMS CO.,LTD.
 Started our businesses and have already established strong positions with high growth
potential in Japan.
 Expanding our businesses into the growing Asian*1 markets.
■ Asia
IndiaPhilippines
Singapore Myanmar
MalaysiaKorea
IndonesiaChina
■Oceania
Australia New Zealand
ThailandJapan
2 Overseas Operations
VietnamHong Kong
*1. Includes Oceania
13
© Copyright SMS CO.,LTD.
57 95
180
258
359
491
2005 2015 2025
Medical care
Elderly care
671
454
315
 Healthcare related expenditures continue to rise both in Japan and Asia.
 In 2025, the size of our target market will be at least over $29.4 billion in Japan and
Asia.
2 Size of Our Target Market
Market size of healthcare related information services in Japan and Asia (USD billions)
295
1,152
2005 2015 2025
Healthcare expenditure*2
Elderly and medical care
Expenditures*1
1%*
1%*
6.7 bn USD
22.7 bn USD
29.4 bn
USD
Total market size
in 2025
Japan
Asia
* Information services would account
for at least 1% of the total expenditure
*1. Sources: 2005 – MHLW; 2015,2025 - MHLW estimates. *2. Sources 2005 – WHO; 2015,2025 - SMS estimates.
bn
USD
bn
USD
14
2,269
© Copyright SMS CO.,LTD.
Career Businesses
• No.1 player in the market of elderly and medical
care recruiting services
Strategic Units
Kaipoke
• The only player providing cloud-based business
support service for elderly care operators
Overseas Businesses (MIMS)
• Led by the MIMS group that SMS acquired in
October 2015
• MIMS is No.1 drug information service provider in
Asia
New Businesses
• Developing a series of new businesses
 Our growth so far has been driven by Career Businesses.
 Kaipoke and Overseas Businesses have been growing as the second and the third
pillars of our business portfolio.
2 Growth Track
15
13,972
2,782
4,786 
1,514
FY03/13 FY03/15 FY03/17
88%
4%
(Kaipoke)
7%
(New
Businesses)
78%
10%
5%
61%
12%
7%
21%
10,181
15,056
23,054
(JPY millions)
1%
(Overseas
Businesses)
7%
Breakdown of Net Sales
Career Businesses
Overseas Businesses
Kaipoke
New Businesses
© Copyright SMS CO.,LTD.
16
2 Growth Scenario
Now Future
 On top of the Career Businesses' stable growth, accelerate Kaipoke’s growth and put
MIMS on the growth track.
 Develop a series of new businesses to create the next pillars of our businesses, which
will further drive our growth in the future.
4. Growth of New businesses
3. Growth of Overseas Businesses
driven by MIMS
2. Growth of Kaipoke
1. Growth of Career Businesses
Profit
© Copyright SMS CO.,LTD.
Career
17
2 Changes in Segments
 Change the segments based on the strategy.
Career
Overseas
Elderly Care
Former segments New segments
Healthcare
Medical Care
New Businesses
Medical Care Career
Elderly Care Career
Elderly Care Operators
Overseas
Business Development
Elderly Care
Recruiting Agent
Elderly Care
Media
Medical Care
Recruiting Agent
Medical Care
Media
Management Support
for Service Operators
© Copyright SMS CO.,LTD.
Career Businesses
18
© Copyright SMS CO.,LTD.
0.00
1.00
2.00
3.00
4.00
1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4Q
'12年3月期'13年3月期'14年3月期'15年3月期'16年3月期
Nurses
All Industries
 Labor shortages continue to be a serious issue despite an increase in both care workers
and nurses.
1,555
1,696
1,773
1,866
16.1% 17.0% 16.6% 16.5% 16.5%
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
1100
1200
1300
1400
1500
1600
1700
1800
1900
2011 2012 2013 2014 2015
# of care workers CAGR: 5%
0.00
1.00
2.00
3.00
4.00
1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4Q
'12年3月期'13年3月期'14年3月期'15年3月期'16年3月期
All Industries
Care workers
1,925
Environment: Care Workers and Nurses2
(thousands)
19
1,495
1,537
1,571 1,603 1,634
10.9% 11.0% 11.0% 10.8% 10.8%
0.
10
20
30
40
50
1100
1200
1300
1400
1500
1600
1700
1800
1900
2011 2012 2013 2014 2015
# of nurses CAGR: 2%
(thousands)
Number of care workers and their turnover rate*1
Jobs-to-applicants ratio of care workers*2
FY03/12 FY03/13 FY03/14 FY03/15 FY03/16 FY03/17 FY03/12 FY03/13 FY03/14 FY03/15 FY03/16 FY03/17
Number of nurses and their turnover rate*3
Jobs-to-applicants ratio of nurses*2
*1. Sources: Number – MHLW; Turnover rate - Care Work Foundation *2. Sources: MHLW *1. Sources: The Japanese Nursing Association
© Copyright SMS CO.,LTD.
20
Business model of Recruiting Agent
Business model of Recruiting Ads
Website
Care workers
Elderly care
operators
Post recruiting ads
Sales Activity
Fee
Receive a certain percentage of an annual salary from a hiring business operator
as a fee when an applicant joins it.
Receive a fee for each application for a job via our Recruiting Ads
Fee
Registration
Website
Request recruiting
Attract new customers Sales activity
Matching Matching
Nurses
Hospitals
Consultants
Elderly care
operatorsCare Workers
Business Models of Recruiting Agent and Recruiting Ads2
Attract new customers
Registration
Application
© Copyright SMS CO.,LTD.
21
2 Our Strengths
Care workers
40%
(Recruiting Ads)
Our customers are:
(percentage of registered members for our
services among the number of people who
change their jobs annually)
Accumulated online
marketing know-how by
conducting it in house*1.
Job seekers
Hospitals
70%
(Recruiting Agent)
Major elderly
care operators
50%
(Recruiting Ads)
We receive orders from:
Developed strong relationship
with operators and their
heavy dependence on us
Operators
Created the market as a pioneer
and
lead the market as No.1 player
Nurse
No.1 share with 30%
(Recruiting Agent)
Care worker
No.1 share with no major competitors
(Recruiting Ads)
 As a pioneer, created these attractive markets and continue to lead them going forward
as No.1 player.
 With strong competitive advantages in attracting customers and receiving orders,
create a virtuous cycle that draws more job seekers and business operators.
Nurses
Over 100%
(Recruiting Agent)
*1. Our competitors traditionally outsourced their web marketing.
© Copyright SMS CO.,LTD.
 No.1 career services for healthcare professionals will continue to grow.
 Expands career services for care workers on a full scale.
Growth Scenario2
22
*1. The figures of “Current sales” are actual figures of FY03/2017.
*2. Career businesses for doctors and pharmacists are operated by M3 Career, Inc. which is a joint venture between M3, Inc. (51%) and SMS(49%).
*3 .RAG: Recruiting Agent service RAD: Recruiting Ads service
Elderly Care
RAG for Care
Workers
Full-scale expansion
commenced in FY03/17.
RAG for
Care
Managers
RAG for
Rehabilitation
Therapists
RAD for
Care Workers
RAD for
Nurses
RAD for
Newly-
graduated
Nurses
RAG for Nurses
RAG for
Other
Co-medicals
Medical Care
:Current sales
: Sales estimates
in the future
Our current and future sales by segment*1*2*3
Current sales: 4,025 Current sales: 9,946
(JPY millions)
© Copyright SMS CO.,LTD.
# of workers using a
recruiting agent
service
40,000
(assumption)
23
Potential number of users of care worker recruiting agent services*1
*1. Sources: # of workers: care workers - MHLW; nurses - Japanese Nursing Association. Others: SMS estimates.
Care Workers
20%
# of job
seekers
390,000
# of Workers
1,630,000
10%10%
25%
# of workers using
a recruiting agent
service
40,000
 Market size of Recruiting Agent for care workers is expected to become as large as that
of nurses.
Market Potential of Recruiting Agent for Care Workers2
# of Workers
1,920,000
# of job
seekers
160,000
Nurses
© Copyright SMS CO.,LTD.
24
Topic: Elderly Care Career Strategy
Elderly care
certification course
Started in FY2015
Certification course
Information
Approx.
700 thousand
registered care workers
Member Database
Recruiting Ads
(Web/Paper/Event)
Started officially in FY2016
Started in FY2017
Recruiting Agent
Temporary staffing
for care workers
2
 Leveraging our database of 700 thousand registered care workers, expands not only
Recruiting Ads but also Recruiting Agent and the temporary staffing service in order to
maximize the value offered to the care workers and service operators.
 Contributes to the increase of care workers with high social needs by supporting them
to acquire qualifications.
© Copyright SMS CO.,LTD.
Kaipoke
25
© Copyright SMS CO.,LTD.
43 45 48 51 54 59 63
86 90 96 102 108 113 116
29 30 31 32 33 34 35
2010 2011 2012 2013 2014 2015 2016
Not included in Kaipoke service Included in Kaipoke service Population of the seniors (over 65)
# of elderly care operators locations CAGR:5%
Services offered by Kaipoke*2
・ Home care support services
・ Home-visit elderly care
・ Day care
・ Home-visit nursing
・ Outpatient rehabilitation etc.
Services not offered by Kaipoke*2
・ Commuting care for elderly with
dementia
・ Short stay
・ Daily life care for elderly in specific
facilities
・ Small-sized multifunctional in-home care
・ Facilities, etc.
Environment: Elderly Care Operators2
26
Number of elderly care operators locations and
population of the seniors*1
179
172
162
153
143
136
130
Number of care operators: thousands
Population of the senior: millions
*1. Source: Number of elderly care operators locations – SMS estimates based on statistics of MHLW; Population of the seniors – IPSS.
*2. As of March, 2017
 Many of the elderly care operators are small and mid-sized.
 Most of the elderly care services are in-home care, and facility care services are fairly few.
 The number of the elderly care operators has been increasing along with the elderly
population growth.
© Copyright SMS CO.,LTD.
Operation
improve-
ment
Finance
Improve-
ment
Insurance
claim
system
Lends an iPad for free. Care workers can complete
documentation at their customer sites
Marketing
Makes flyers and a list of care managers who are
the sales target of elderly care operators.
27
Elderly care
operators
Business Model of Kaipoke2
Recruit-
ment
・Main contents out of approx. 40 contents
・Provides these contents as a package
Generates claims for the elderly care insurance.
Allows customers to use SMS’s industry leading
Recruiting Ads
Provides factoring service that helps business
operators improve their cash flows
Pay monthly subscription
fee
(fixed price*1)
Provide cloud-based
business
support service
*1. Additional payment is applied for factoring, purchasing service, etc.
© Copyright SMS CO.,LTD.
 Penetrated the market as a discounter of the insurance claim system.
 Turned the insurance claim system into the business support and became the only
player to provide the service of this kind to elderly care operators.
Prior to February 2014 Starting in February 2014
28
2 The Strategy of Kaipoke 1/3
Operation
improvement
Recruiting
Ads
Finance
Improvement
Insurance
claim
system
Marketing
Other Contents
(Approx. 40
contents)
Business support serviceInsurance
claim
system
•Many other competitors provide on-premises
insurance claim system
•Fierce competition
•Entered the market with cloud-based insurance
claim system as a discounter
•The only player providing cloud-based business
support service with approx. 40 contents including
the No.1 recruiting ads service (Kaigojob)
JPY3,000 / month(ARPU) JPY 20,000 / month(ARPU)
© Copyright SMS CO.,LTD.
 The number of members is increasing in accordance with our strategy, despite some
members leaving our service when we changed the concept and raised the price
by 7 times.
2000 Feb.
2014
Apr.
2015
Apr.
2010
Oct.
2017
14,300
(20,100 service offices)
Future
13,600
Changed
the service concept
10,400
2 The Strategy of Kaipoke 2/3
29
Only insurance claim system Business support
Public elderly care
insurance started
Many companies
entered the market
Number of
memberships
of Kaipoke
1,500
© Copyright SMS CO.,LTD.
30
Number of
memberships
Services provided
 Expand the business further by increasing elderly care operators types and developing
new contents.
2 The Strategy of Kaipoke 3/3
Maximize the value
provided to elderly
care operatorsDevelop new
contents
Increase elderly care
operators types
Business support
service
© Copyright SMS CO.,LTD.
Overseas Businesses
(MIMS)
31
© Copyright SMS CO.,LTD.
Founded 1963
Business
models
・Pharma Marketing
・Healthcare Data
Global
coverage
13 countries and regions
in Asia and Oceania
Number of
memberships
Approx. 2.3 million memberships
including 0.5 million doctors
Acquisition
date
Oct. 7, 2015
Shareholding
ratio
SMS 60%, Mitsui 40%
MIMS Group global coverage MIMS group profile
32
2 MIMS Group Profile
© Copyright SMS CO.,LTD.
33
Healthcare DataPharma Marketing
Business Models of MIMS2
Pharmaceutical
Companies
Healthcare Professionals
(e.g. doctors, nurses,
pharmacists)
Drug informationPosting Fee
Drug information via various media
(mainly paper based)
Healthcare Institutions
(e.g. hospitals, clinics,
pharmacies)
• Drug database
• Database can be integrated
into core systems of
healthcare institutions
Usage fee
© Copyright SMS CO.,LTD.
1. Overwhelming Brand Value
3. Business Relationships
with Pharma Companies
2. Strong Membership
Base of HCPs
Healthcare
Professionals
Pharmaceutical
Companies
 50 years of history
 Utilized by healthcare institutions/
professionals to get drug information
on a daily basis
 Approx. 2.3 million healthcare professional memberships
- Including approx. 0.5 million doctors
 Most manufacturers of new drugs in the region post
information of their drugs on MIMS’s database
 Strengths of MIMS Group include its overwhelming brand value in the region, its strong
membership base of healthcare professionals, and its business relationships with
pharmaceutical companies.
34
Strengths of MIMS Group2
© Copyright SMS CO.,LTD.
Career information
 Strengthen the MIMS platform by providing healthcare professionals with a wide range
of information and services.
 Develop new services for healthcare business operators, utilizing the strong MIMS
platform.
2 Strategy of MIMS 1/2: Creating a strong Platform
35
Pharmaceutical
companies
Hospitals
Clinics
Healthcare
business operators
Healthcare
professionals
Marketing support
services
Business support services
Career services
Drug information
News
Online
community
Academic
conferences/events
E-learning
Research
Platform
SMS’s career
businesses
know-how
SMS’s management
support businesses
know-how
Mitsui’s Medical/
Healthcare network
SMS’s platform
operation know-
how
Registration
© Copyright SMS CO.,LTD.
36
2 Strategy of MIMS 2/2: Global Career Business
 Full-scale expansion starts in FY03/18, leveraging the strong healthcare professional
(HCP) platform of MIMS.
 Establish a dominant position as HCP supply platform.
© Copyright SMS CO.,LTD.
37
2 Progress of Global Career Business Strategy
Matching/Operation
Job Seekers
(Nurses)
Attracting nurses
at its own Website
Hospital Recruitment
Orders
Possessing plentiful hospital
orders in Saudi Arabia
Possessing know-hows
for matching/operation
between the two countries
Platform
Significant Increase
in the Number
of Job Seekers
Significant Increase in
the Number of Matchings
 Acquired Melorita, a company introducing Malaysian nurses to hospitals in Saudi
Arabia.
 MIMS HCP platform enables Melorita to accomplish further growth by making full use of
its plentiful hospital recruitment orders in Saudi Arabia.
© Copyright SMS CO.,LTD.
New Businesses
38
© Copyright SMS CO.,LTD.
Segment
Sub-
segment
Services
Career
Elderly Care
Career
Medical Care
Career
Elderly Care
Operators -
Overseas -
Business
Develop-
ment
-
39
2 Business Portfolio*1*2*3
 Provide more than 40 services.
 Constantly develop new businesses to create the next pillars of our businesses.
RAG for care managers RAG for PT/OT/ST RAG for care workers
RAD for care workers
RAD for newly-graduated
elderly care professional
Certification course information
Elderly care certification course
RAG for nurses RAG for medical
technologists
RAG for nutritionists Solution service
for hospitals
RAG for radiological
technologists
RAG for medical engineers
RAD for nurses RAD for newly-graduated
nurses
Com for nurses and
student nurses
Scholarship information portal
Business support service for
elderly care operators
Com and RAG/RAD
for nurses (South Korea)
Doctor consultation
(Indonesia) Medical ad services
(Philippines)
Home-delivered
meal search site
Information portal of
housing for the elderly
Com for managers of
elderly care operators
User review site regarding
elderly care operators
Livelihood support
search site
Housing renovation
operators search site
Com for care managers Com for care workers
Com for families with
those requiring elderly care
Com for pharmacists
Mail order/online
sales of nursing goods
Publishing for nurses Information portal for
hospital Admin. managers
Magazines for
hospital management
Online academic media
for nurses
Com for nutritionistsQ&A site on healthInformation portal of
dementia
Information portal of diabetes
Temporary staffing
for care workers
News column regarding
pregnancy, childbirth and
child-raising
Medical ad services
(Indonesia)
Com for PT/OT/ST
*1. As of June, 2017 *2. RAG stands for Recruiting Agent; RAD stands for Recruiting Ads; Com stands for online community
*3. Career businesses for doctors and pharmacists are operated by M3 Career, Inc. which is a joint venture between M3, Inc. (51%) and SMS(49%).
Drug information service for
healthcare professionals and
institutions
RAG for nurses
(Malaysia and Saudi Arabia,
etc.)
© Copyright SMS CO.,LTD.
Care managers
45%
of them are our
online community members
Care workers
40%
of them are our
Recruiting Ads members
Nurses
35%
of them are our
online community members
Student Nurses
65%
of them are our
online community members
40
70%
of annual job seekers
register in our Recruiting Agent
PT/OT/ST*1 Nutritionists
70%
of them are our
online community members
*1. PT stands for Physical Therapist, OT stands for Occupational Therapist and ST stands for Speech Therapist
Shares of each customer
 Develop new businesses making use of the established bases of service operators and
healthcare professionals in the elderly and medical care markets.
2 Advantages in Business Development
50%
of them are our
Recruiting Ads clients
Large-sized
elderly care operators
10%
of them are our
Kaipoke members
Small and mid-sized
elderly care operators
Hospitals
70%
of them are our
Recruiting Agent clients
Clinics
10%
of them are our
Recruiting Agent clients
Hospital Admin.
managers
20%
of them are our
online community members
© Copyright SMS CO.,LTD.
Other Information
41
© Copyright SMS CO.,LTD.
¥1.25
¥2.50
¥3
¥4
¥5
¥7 ¥7
¥11
6.8%
11.6%
12.3%
13.6%
14.8%
15.6%
12.5%
16.3%
0.0%
2.0%
4.0%
6.0%
8.0%
10.0%
12.0%
14.0%
16.0%
18.0%
0
FY03/10 FY03/11 FY03/12 FY03/13 FY03/14 FY03/15 FY03/16 FY03/17
42
Trends of the amount and the payout ratio of dividends*1
*1.The stock splits we had in the past are taken into account for the dividend amount calculation.
2 Dividends
© Copyright SMS CO.,LTD.
 Net sales and operating income tend to increase in Q1 and Q4.
Seasonal Volatility of Net Sales and Operating Income Businesses with Seasonal Volatility and Reasons
Both net sales and operating income increase
significantly in Q1 and Q4
43
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
1Q 2Q 3Q 4Q
Q1 Q2 Q3 Q4
Quarterly Net Sales and Operating Income (FY03/17)
2 Seasonal Volatility
[¥ million]
Net Sales
Operating Income
■ Recruiting Agent Service
 Net sales are booked when a job seeker joins a company;
therefore, net sales and operating income increase in April (Q1)
when personnel changes often happen
■ Recruiting Ads Service
 Net sales are booked when a job seeker applies for a recruiting ad;
therefore, net sales and operating income increase in Q4 when
companies publish recruiting ads targeting the beginning of a fiscal
year when job seekers are likely to be motivated to change jobs
Businesses whose net sales and operating
income increase in Q1
■ MIMS group
 The client (pharmaceutical companies) tend to increase their
expenditure for advertising expenses toward December;
therefore, net sales and operating income increase in Q4.
(MIMS P/L is consolidated to SMS P/L following a three-month time
lag.)
Businesses whose net sales and operating
income increase in Q4
© Copyright SMS CO.,LTD.
FY03 FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16
Net Sales 58 383 835 1,545 2,715 5,177 7,172 7,618 8,692 10,181 12,046 15,056 19,069 23,054
Cost of Sales 0 5 20 38 77 149 375 319 431 700 952 1,332 2,204 3,727
SG&A
Expenses
63 326 705 1,237 2,211 3,796 5,534 5,818 6,740 7,910 9,363 11,644 14,108 15,681
Operating
Income
▲5 52 109 269 426 1,230 1,261 1,480 1,519 1,570 1,730 2,079 2,756 3,646
Ordinary
Income
▲5 49 108 269 415 1,238 1,266 1,530 1,734 1,990 2,340 2,693 3,509 4,430
Net Income ▲5 31 63 157 244 719 717 876 1,004 1,226 1,380 1,824 2,265 2,801
Total Assets 59 357 566 1,016 1,806 3,118 3,645 4,672 5,716 6,948 8,406 11,421 41,689 43,231
Liabilities 55 166 196 489 822 1,410 1,266 1,430 1,579 1,794 2,331 4,497 28,532 21,648
Net Assets 4 190 369 527 983 1,708 2,379 3,242 4,136 5,153 6,074 6,923 13,157 21,583
Equity Ratio
(%)
7.5 53.3 65.3 51.9 54.4 54.8 65.2 69.2 72.3 74.1 71.5 59.7 20.5 39.6
ROE (%) ▲124.9 31.8 22.8 35.1 32.3 53.4 35.1 31.2 27.3 26.4 24.7 28.4 29.5 21.8
DPS (¥)
*1 - - - - - 1.25 1.25 2.5 3 4 5 7 7 11
Dividend Payout
Ratio(%)
- - - - - 6.8 6.8 11.6 12.3 13.6 14.8 15.6 12.5 16.3
44
2 Historical Financial Results
*1:The stock splits we had in the past are taken into account for DPS calculation.
(JPY million)
© Copyright SMS CO.,LTD.
45
03/04 03/05 03/06 03/07 03/08 03/09 03/10 03/11 03/12 03/13 03/14 03/15 03/16 03/17 03/18
2 Launch of Services 1/3
Career
RAG for care managers: Care Jinzai-bank May 2003
RAD for newly graduated elderly care professionals: Kaigo Job Gakusei-ban July 2003
Certification course information: Sikatoru Nov. 2003
RAD for elderly care professionals: Kaigo Job Mar. 2004
RAG for nurses: Nurse Jinzai-bank Sep. 2005
RAD for nurses: Nurse-senka Kyujin-navi July 2006
Com for nurses and student nurses: Nurse-senka Community Aug. 2006
RAG for doctors and pharmacists: M3 Career Agent Aug. 2006
RAG for pharmacists: Yaku Kyari Agent Apr. 2007
Company split and
succeeded to M3 career at
the end of Dec. 2009
RAG for PT/OT/ST : PT/OT Jinzai-bank Sep. 2008
RAD for newly-graduated nurses: Nurse-senka Shusyoku-navi Aug. 2009
Solution service for hospitals Apr. 2011
RAG for nutritionists: Nutritionist Jinzai-bank May 2012
Scholarship information portal: Kango Shogakukin-navi Oct. 2012
RAG for medical technologists: MT Jinzai-bank Sep. 2013
Com for PT/OT/ST: Ryohoushi.com Dec. 2013
RAG for radiological technologists: RT Jinzai-bank June 2014
RAG for medical engineers: ME Jinzai-bank July 2014
RAG for care workers Kaigo Job Agent Aug.2014
Elderly care certification course Kaigo Job Academy Oct. 2015
Temporary staffing for care workers Kaigo job Partners Dec.2016
© Copyright SMS CO.,LTD.
46
03/04 03/05 03/06 03/07 03/08 03/09 03/10 03/11 03/12 03/13 03/14 03/15 03/16 03/17 03/18
Elderly
Care
Operators
Overseas
Business
Development
Business support service for elderly care operators: Kaipoke July 2006
(Korea) Com for nurses: Nurscape Sep. 2011
(Indonesia) Doctor consultation: MeetDoctor Jul. 2013
(Philippines) : Medical ad services Jan. 2015
(Indonesia) : Medical ad services Feb. 2015
(13 countries and regions in Asia and Oceania)
Drug information service for healthcare professionals and institutions: MIMS Oct. 2015
(Malaysia, Saudi Arabia and Singapore)RAG for nurses: Melorita June 2017
Com for elderly care professionals: Care Tomo Oct. 2005
Information portal of housing for the elderly: Kaigo DB July 2006)
Com for care managers: Care Mane.com Sep. 2006
Com for pharmacists: Cocoyaku May 2009
Publishing for nurses: Nurse-senka Books Aug. 2009
Com for nutritionists: Eichie June 2011
2 Launch of Services 2/3
Com for families with those requiring elderly care: Anshin Kaigo June 2009
Information portal of dementia: Ninchisho Net Aug. 2011
© Copyright SMS CO.,LTD.
47
03/04 03/05 03/06 03/07 03/08 03/09 03/10 03/11 03/12 03/13 03/14 03/15 03/16 03/17 03/18
Business
Development
Mail order/online sales of nursing goods: PURE NURSE Sep. 2011
Information portal for hospital management: GALENUS May 2013
Home-delivered meal search site: Lifood Nov. 2013
Q&A site on health: Narukara Dec. 2013
User review site regarding elderly care operators: Tonari no Kaigo Apr. 2014
News column regarding pregnancy, childbirth and child-raising Ixil July 2014
Information portal for hospital Admin. managers: Jimcom Sep. 2014
Com for managers of elderly care operators: Kaigo Mast Feb. 2015
Livelihood support search site: Help You Oct. 2015
Online academic media for nurses: Nurse Press Apr.2016
Housing renovation operators search site: Hapisumu Apr.2016
Information portal of diabetes: Tonyobyo Net Jul. 2016
2 Launch of Services 3/3
© Copyright SMS CO.,LTD.
Number of employees
Shareholder composition*1
[as of September 30, 2017]
Number of stock
holders
4,556
Number of employees and its breakdown as of September 30, 2017
Employees (consolidated) 1,953
SMS CO., LTD. 300
SMS Career CO., LTD. 714
Subsidiaries and Sub-subsidiaries 939
Japan 223
Overseas 716
Founders
Director, Employees and Shareholding association
Domestic Institutional Investors
Individual Investors
Foreign Institutional Investors
Other
*1: This graph shows the ratio of the number of stocks hold by each category.
48
2 Number of Employees and Shareholder Composition
19%
1%
22%
45%
6% 6%
© Copyright SMS CO.,LTD.
These materials contain forward-looking statements, including estimates, projections, and statements related to the business operations of SMS CO.,
LTD. (hereinafter, “the Company”) based on current expectations and assumptions in light of the information available to the Company as of
September 30, 2017. These forward-looking statements are not guarantees of future performance and involve known and unknown risks,
uncertainties and other factors that may cause the Company’s actual results, performance, achievements or financial position to be materially
different from any future results, performance, achievements or financial position expressed or implied by these forward-looking statements. These
factors include, but are not limited to:
・changes in economic conditions, market demand, and the competitive environment affecting Japan, Asia and other markets in
which the Company operates;
・reliance on digital and information technology, including with respect to the handling of elderly care, medical care and other
client information and operation of the Company’s online community services;
・inability to effectively execute M&A/business alliance and overseas expansion strategies;
・changes in the laws, regulations and government policies in the markets in which the Company operates, particularly relating to
employment placement, elderly care and medical care;
・any damage to the brand image;
・risk of infringing intellectual property rights;
・fluctuations in currency exchange rates, particularly with respect to the value of the Japanese yen, the US dollar, the Singapore
dollar, the Hong Kong dollar and the Australian dollar; and
・risk of impairment losses, particularly with respect to goodwill, trademark right and customer-related assets recognized in connection of the
acquisition of a 60% interest in Medica Asia (Holdco) Limited in October, 2015.
A discussion of these and other factors which may affect the Company’s actual results, performance, achievements or financial position is described
in “Business Risks” contained in the Company’s corporate website*1.
We do not intend, and disclaim any duty, to update or revise any forward-looking statements contained in these materials to reflect new information,
future events or otherwise. We caution you not to place undue reliance on any forward-looking statements contained in these materials.
*1. http://www.bm-sms.co.jp/eng/ir/policy/risk/
For any inquiries on the materials, please contact below:
Finance & Accounting Department
E-mail: irinfo@bm-sms.co.jp
Phone: +81-3-6721-2403 49
Cautionary Statement with Respect to Forward-Looking Statements

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SMS CO., LTD. FY03-18 1H Presentation material for IR

  • 1. SMS CO., LTD. (Securities Code: 2175 / TSE1 ) Presentation Material for Investors Financial Results Summary for the First half of the Fiscal Year Ending March 31, 2018 (the 15th Fiscal Year) October 27, 2017
  • 2. © Copyright SMS CO.,LTD. 1 Table of Contents P3-P91 1H FY03/18 Consolidated Financial Results P11-P482 Appendix
  • 3. © Copyright SMS CO.,LTD. 2 P3-P91 1H FY03/18 Consolidated Financial Results P11-P482 Appendix
  • 4. © Copyright SMS CO.,LTD. 3 1 Historical Financial Results and FY03/18 Forecasts  Expects to achieve growth in both net sales and ordinary income for the 14th consecutive year since the establishment. 58 383 835 1,545 2,715 5,177 7,172 7,618 8,692 10,181 12,046 15,056 19,069 23,054 27,804 (5) 49 108 269 415 1,238 1,266 1,530 1,734 1,990 2,340 2,693 3,509 4,430 5,137 (800) 0 800 1,600 2,400 3,200 4,000 4,800 5,600 6,400 7,200 8,000 (3,000) 0 3,000 6,000 9,000 12,000 15,000 18,000 21,000 24,000 27,000 30,000 FY03/04 FY03/05 FY03/06 FY03/07 FY03/08 FY03/09 FY03/10 FY03/11 FY03/12 FY03/13 FY03/14 FY03/15 FY03/16 FY03/17 FY03/18 Trends in net sales and ordinary income (Net Sales, JPY millions) (Ordinary Income, JPY millions) :Net Sales (in black font) :Ordinary Income (in blue font)
  • 5. © Copyright SMS CO.,LTD. 4 1H FY03/18 Consolidated Financial Results1 P/L Statement [¥ million]  Net sales increased, and incomes decreased YoY due to investments, including new hirings.  Incomes have been below the forecasts due to additional investments in the high- performing Elderly Care Career Segment.  Incomes are in line with the forecasts on a full-year basis. 1H FY03/17 Actual 1H FY03/18 Forecasts 1H FY03/18 Actual YoY Change vs. Forecasts Net sales 11,990 13,484 13,162 +10% - 2% Operating Income 2,311 2,311 2,146 - 7% - 7% Ordinary Income 2,930 2,793 2,690 - 8% - 4% Net Income 1,843 2,009 1,859 +1% - 7%
  • 6. © Copyright SMS CO.,LTD. 5 Career Segment (1H) Year-on-Year Comparison of Net Sales [¥ million] Highlights 1 _ 1H FY03/17 1H FY03/18 YoY Change Elderly Care Career 2,084 2,771 +33% Medical Care Career 5,590 6,076 +9% Total 7,675 8,847 +15%  Net sales increased 15% YoY.  Grew steadily as planned. • Net sales in the Elderly Care Career Segment has been growing significantly. - Recruiting Agent for care workers has been growing significantly in 1H by increasing the number of consultants. - Recruiting Agent for rehabilitation therapists has been growing significantly. • Net sales in the Medical Care Career Segment has been growing steadily. - Recruiting Agent for nurses has been growing steadily.
  • 7. © Copyright SMS CO.,LTD. 6 Elderly Care Operators Segment (Kaipoke,1H) Highlights Year-on-Year Comparison of Net Sales [¥ million] _ 1H FY03/17 1H FY03/18 YoY Change Elderly Care Operators 1,339 1,593 +19% • The number of Kaipoke membership locations has been increasing YoY. - The number of the membership has increased by 800 locations YTD. (As of October 1, 2017: 14,300 locations [ 20,100 service offices*1]) - Net sales for the factoring service and also for the optional services such as providing additional tablet PCs have increased. 1 中堅事業者の総数、定義等 Net sales increased 19% YoY.  Grew steadily as planned. *1. # of locations: the number of service office locations # of service offices: the number of elderly care services provided based on the public elderly care insurance scheme e.g. When an operator provides two types of elderly care services, home care support services and home-visit elderly care, at one specific address, the number of locations should be one and the number of service offices should be two. The subscription fee is charged for every membership location. Normally, the number of locations would be smaller than the number of service offices.
  • 8. © Copyright SMS CO.,LTD.  Net Sales decreased YoY due to the sell-offs of overseas businesses in the previous fiscal year and the difference of the sales recording timing in MIMS from the previous fiscal year. 7 1 Overseas Segment(1H) Year-on-Year Comparison of Net Sales [¥ million] _ 1H FY03/17 1H FY03/18 YoY Change Overseas 2,219 2,011 - 9% Highlights • The sell-offs of the overseas businesses such as eChannelling (Sri Lanka) conducted in the previous fiscal year and the difference of the MIMS Book publication timing resulted in the YoY net sales decrease. • Net sales has not reached the forecast as the acquisition of Melorita was delayed from the original schedule.
  • 9. © Copyright SMS CO.,LTD. 8  Leveraging our database of 700 thousand registered care workers, expands not only Recruiting Ads but also Recruiting Agent and the temporary staffing service in order to maximize the value offered to the care workers and service operators.  Contributes to the increase of care workers with high social needs by supporting them to acquire qualifications. 1 Topic: Elderly Care Career Strategy Elderly care certification course Started in FY2015 Certification course Information Approx. 700 thousand registered care workers Member Database Recruiting Ads (Web/Paper/Event) Started officially in FY2016 Started in FY2017 Recruiting Agent Temporary staffing for care workers
  • 10. © Copyright SMS CO.,LTD. 9 Elderly care certification course Started in FY2015 Certification course Information Approx. 700 thousand registered care workers Member Database Recruiting Ads (Web/Paper/Event) Started officially in FY2016 Started in FY2017 Recruiting Agent Temporary staffing for care workers Hiring a large number of consultants Successive openings of new schools Attracting job seekers Attracting job seekers Optimal Allocation of Job Seekers 1 Topic: Progress in Elderly Care Career Strategy(1H)  With its strong strategic progress, additional investments have been executed in the Elderly Care Career Segment.
  • 11. © Copyright SMS CO.,LTD. 10 P3-P91 1H FY03/18 Consolidated Financial Results P11-P482 Appendix
  • 12. © Copyright SMS CO.,LTD. 11 We create value and contribute to society by providing an “information infrastructure for an aging society.” 2 Our Mission
  • 13. © Copyright SMS CO.,LTD. Elderly Care Medical Care Healthcare*1 Senior Life*2 Market segments in an aging society 2 Market Segments and Stakeholders 12*1. Covers health-related services that are not subject to public elderly care insurance or medical care insurance *2. Covers services related to daily life in an aging society Stakeholders covered by an information infrastructure  Provide an information infrastructure which fills in information gaps among stakeholders in an aging society. 要介護者 家族 家族 患者 健康に関心が ある方 EU Patients People with Interest in Health Care Workers Rehabilitation Therapists Pharmacists Other Co-medicals Clinics Pharmacies Healthcare Related Workers Healthcare Related Companies Home-visit Nursing Daycare Home Care Support Operators Developing Care Plans Facility Care Elderly Care Medical Care Healthcare End Users Professionals Business Operators Doctors Pharmaceutical Companies Nurses Hospitals The elderly Care Managers Home-visit Elderly Care
  • 14. © Copyright SMS CO.,LTD.  Started our businesses and have already established strong positions with high growth potential in Japan.  Expanding our businesses into the growing Asian*1 markets. ■ Asia IndiaPhilippines Singapore Myanmar MalaysiaKorea IndonesiaChina ■Oceania Australia New Zealand ThailandJapan 2 Overseas Operations VietnamHong Kong *1. Includes Oceania 13
  • 15. © Copyright SMS CO.,LTD. 57 95 180 258 359 491 2005 2015 2025 Medical care Elderly care 671 454 315  Healthcare related expenditures continue to rise both in Japan and Asia.  In 2025, the size of our target market will be at least over $29.4 billion in Japan and Asia. 2 Size of Our Target Market Market size of healthcare related information services in Japan and Asia (USD billions) 295 1,152 2005 2015 2025 Healthcare expenditure*2 Elderly and medical care Expenditures*1 1%* 1%* 6.7 bn USD 22.7 bn USD 29.4 bn USD Total market size in 2025 Japan Asia * Information services would account for at least 1% of the total expenditure *1. Sources: 2005 – MHLW; 2015,2025 - MHLW estimates. *2. Sources 2005 – WHO; 2015,2025 - SMS estimates. bn USD bn USD 14 2,269
  • 16. © Copyright SMS CO.,LTD. Career Businesses • No.1 player in the market of elderly and medical care recruiting services Strategic Units Kaipoke • The only player providing cloud-based business support service for elderly care operators Overseas Businesses (MIMS) • Led by the MIMS group that SMS acquired in October 2015 • MIMS is No.1 drug information service provider in Asia New Businesses • Developing a series of new businesses  Our growth so far has been driven by Career Businesses.  Kaipoke and Overseas Businesses have been growing as the second and the third pillars of our business portfolio. 2 Growth Track 15 13,972 2,782 4,786  1,514 FY03/13 FY03/15 FY03/17 88% 4% (Kaipoke) 7% (New Businesses) 78% 10% 5% 61% 12% 7% 21% 10,181 15,056 23,054 (JPY millions) 1% (Overseas Businesses) 7% Breakdown of Net Sales Career Businesses Overseas Businesses Kaipoke New Businesses
  • 17. © Copyright SMS CO.,LTD. 16 2 Growth Scenario Now Future  On top of the Career Businesses' stable growth, accelerate Kaipoke’s growth and put MIMS on the growth track.  Develop a series of new businesses to create the next pillars of our businesses, which will further drive our growth in the future. 4. Growth of New businesses 3. Growth of Overseas Businesses driven by MIMS 2. Growth of Kaipoke 1. Growth of Career Businesses Profit
  • 18. © Copyright SMS CO.,LTD. Career 17 2 Changes in Segments  Change the segments based on the strategy. Career Overseas Elderly Care Former segments New segments Healthcare Medical Care New Businesses Medical Care Career Elderly Care Career Elderly Care Operators Overseas Business Development Elderly Care Recruiting Agent Elderly Care Media Medical Care Recruiting Agent Medical Care Media Management Support for Service Operators
  • 19. © Copyright SMS CO.,LTD. Career Businesses 18
  • 20. © Copyright SMS CO.,LTD. 0.00 1.00 2.00 3.00 4.00 1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4Q '12年3月期'13年3月期'14年3月期'15年3月期'16年3月期 Nurses All Industries  Labor shortages continue to be a serious issue despite an increase in both care workers and nurses. 1,555 1,696 1,773 1,866 16.1% 17.0% 16.6% 16.5% 16.5% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 1100 1200 1300 1400 1500 1600 1700 1800 1900 2011 2012 2013 2014 2015 # of care workers CAGR: 5% 0.00 1.00 2.00 3.00 4.00 1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4Q '12年3月期'13年3月期'14年3月期'15年3月期'16年3月期 All Industries Care workers 1,925 Environment: Care Workers and Nurses2 (thousands) 19 1,495 1,537 1,571 1,603 1,634 10.9% 11.0% 11.0% 10.8% 10.8% 0. 10 20 30 40 50 1100 1200 1300 1400 1500 1600 1700 1800 1900 2011 2012 2013 2014 2015 # of nurses CAGR: 2% (thousands) Number of care workers and their turnover rate*1 Jobs-to-applicants ratio of care workers*2 FY03/12 FY03/13 FY03/14 FY03/15 FY03/16 FY03/17 FY03/12 FY03/13 FY03/14 FY03/15 FY03/16 FY03/17 Number of nurses and their turnover rate*3 Jobs-to-applicants ratio of nurses*2 *1. Sources: Number – MHLW; Turnover rate - Care Work Foundation *2. Sources: MHLW *1. Sources: The Japanese Nursing Association
  • 21. © Copyright SMS CO.,LTD. 20 Business model of Recruiting Agent Business model of Recruiting Ads Website Care workers Elderly care operators Post recruiting ads Sales Activity Fee Receive a certain percentage of an annual salary from a hiring business operator as a fee when an applicant joins it. Receive a fee for each application for a job via our Recruiting Ads Fee Registration Website Request recruiting Attract new customers Sales activity Matching Matching Nurses Hospitals Consultants Elderly care operatorsCare Workers Business Models of Recruiting Agent and Recruiting Ads2 Attract new customers Registration Application
  • 22. © Copyright SMS CO.,LTD. 21 2 Our Strengths Care workers 40% (Recruiting Ads) Our customers are: (percentage of registered members for our services among the number of people who change their jobs annually) Accumulated online marketing know-how by conducting it in house*1. Job seekers Hospitals 70% (Recruiting Agent) Major elderly care operators 50% (Recruiting Ads) We receive orders from: Developed strong relationship with operators and their heavy dependence on us Operators Created the market as a pioneer and lead the market as No.1 player Nurse No.1 share with 30% (Recruiting Agent) Care worker No.1 share with no major competitors (Recruiting Ads)  As a pioneer, created these attractive markets and continue to lead them going forward as No.1 player.  With strong competitive advantages in attracting customers and receiving orders, create a virtuous cycle that draws more job seekers and business operators. Nurses Over 100% (Recruiting Agent) *1. Our competitors traditionally outsourced their web marketing.
  • 23. © Copyright SMS CO.,LTD.  No.1 career services for healthcare professionals will continue to grow.  Expands career services for care workers on a full scale. Growth Scenario2 22 *1. The figures of “Current sales” are actual figures of FY03/2017. *2. Career businesses for doctors and pharmacists are operated by M3 Career, Inc. which is a joint venture between M3, Inc. (51%) and SMS(49%). *3 .RAG: Recruiting Agent service RAD: Recruiting Ads service Elderly Care RAG for Care Workers Full-scale expansion commenced in FY03/17. RAG for Care Managers RAG for Rehabilitation Therapists RAD for Care Workers RAD for Nurses RAD for Newly- graduated Nurses RAG for Nurses RAG for Other Co-medicals Medical Care :Current sales : Sales estimates in the future Our current and future sales by segment*1*2*3 Current sales: 4,025 Current sales: 9,946 (JPY millions)
  • 24. © Copyright SMS CO.,LTD. # of workers using a recruiting agent service 40,000 (assumption) 23 Potential number of users of care worker recruiting agent services*1 *1. Sources: # of workers: care workers - MHLW; nurses - Japanese Nursing Association. Others: SMS estimates. Care Workers 20% # of job seekers 390,000 # of Workers 1,630,000 10%10% 25% # of workers using a recruiting agent service 40,000  Market size of Recruiting Agent for care workers is expected to become as large as that of nurses. Market Potential of Recruiting Agent for Care Workers2 # of Workers 1,920,000 # of job seekers 160,000 Nurses
  • 25. © Copyright SMS CO.,LTD. 24 Topic: Elderly Care Career Strategy Elderly care certification course Started in FY2015 Certification course Information Approx. 700 thousand registered care workers Member Database Recruiting Ads (Web/Paper/Event) Started officially in FY2016 Started in FY2017 Recruiting Agent Temporary staffing for care workers 2  Leveraging our database of 700 thousand registered care workers, expands not only Recruiting Ads but also Recruiting Agent and the temporary staffing service in order to maximize the value offered to the care workers and service operators.  Contributes to the increase of care workers with high social needs by supporting them to acquire qualifications.
  • 26. © Copyright SMS CO.,LTD. Kaipoke 25
  • 27. © Copyright SMS CO.,LTD. 43 45 48 51 54 59 63 86 90 96 102 108 113 116 29 30 31 32 33 34 35 2010 2011 2012 2013 2014 2015 2016 Not included in Kaipoke service Included in Kaipoke service Population of the seniors (over 65) # of elderly care operators locations CAGR:5% Services offered by Kaipoke*2 ・ Home care support services ・ Home-visit elderly care ・ Day care ・ Home-visit nursing ・ Outpatient rehabilitation etc. Services not offered by Kaipoke*2 ・ Commuting care for elderly with dementia ・ Short stay ・ Daily life care for elderly in specific facilities ・ Small-sized multifunctional in-home care ・ Facilities, etc. Environment: Elderly Care Operators2 26 Number of elderly care operators locations and population of the seniors*1 179 172 162 153 143 136 130 Number of care operators: thousands Population of the senior: millions *1. Source: Number of elderly care operators locations – SMS estimates based on statistics of MHLW; Population of the seniors – IPSS. *2. As of March, 2017  Many of the elderly care operators are small and mid-sized.  Most of the elderly care services are in-home care, and facility care services are fairly few.  The number of the elderly care operators has been increasing along with the elderly population growth.
  • 28. © Copyright SMS CO.,LTD. Operation improve- ment Finance Improve- ment Insurance claim system Lends an iPad for free. Care workers can complete documentation at their customer sites Marketing Makes flyers and a list of care managers who are the sales target of elderly care operators. 27 Elderly care operators Business Model of Kaipoke2 Recruit- ment ・Main contents out of approx. 40 contents ・Provides these contents as a package Generates claims for the elderly care insurance. Allows customers to use SMS’s industry leading Recruiting Ads Provides factoring service that helps business operators improve their cash flows Pay monthly subscription fee (fixed price*1) Provide cloud-based business support service *1. Additional payment is applied for factoring, purchasing service, etc.
  • 29. © Copyright SMS CO.,LTD.  Penetrated the market as a discounter of the insurance claim system.  Turned the insurance claim system into the business support and became the only player to provide the service of this kind to elderly care operators. Prior to February 2014 Starting in February 2014 28 2 The Strategy of Kaipoke 1/3 Operation improvement Recruiting Ads Finance Improvement Insurance claim system Marketing Other Contents (Approx. 40 contents) Business support serviceInsurance claim system •Many other competitors provide on-premises insurance claim system •Fierce competition •Entered the market with cloud-based insurance claim system as a discounter •The only player providing cloud-based business support service with approx. 40 contents including the No.1 recruiting ads service (Kaigojob) JPY3,000 / month(ARPU) JPY 20,000 / month(ARPU)
  • 30. © Copyright SMS CO.,LTD.  The number of members is increasing in accordance with our strategy, despite some members leaving our service when we changed the concept and raised the price by 7 times. 2000 Feb. 2014 Apr. 2015 Apr. 2010 Oct. 2017 14,300 (20,100 service offices) Future 13,600 Changed the service concept 10,400 2 The Strategy of Kaipoke 2/3 29 Only insurance claim system Business support Public elderly care insurance started Many companies entered the market Number of memberships of Kaipoke 1,500
  • 31. © Copyright SMS CO.,LTD. 30 Number of memberships Services provided  Expand the business further by increasing elderly care operators types and developing new contents. 2 The Strategy of Kaipoke 3/3 Maximize the value provided to elderly care operatorsDevelop new contents Increase elderly care operators types Business support service
  • 32. © Copyright SMS CO.,LTD. Overseas Businesses (MIMS) 31
  • 33. © Copyright SMS CO.,LTD. Founded 1963 Business models ・Pharma Marketing ・Healthcare Data Global coverage 13 countries and regions in Asia and Oceania Number of memberships Approx. 2.3 million memberships including 0.5 million doctors Acquisition date Oct. 7, 2015 Shareholding ratio SMS 60%, Mitsui 40% MIMS Group global coverage MIMS group profile 32 2 MIMS Group Profile
  • 34. © Copyright SMS CO.,LTD. 33 Healthcare DataPharma Marketing Business Models of MIMS2 Pharmaceutical Companies Healthcare Professionals (e.g. doctors, nurses, pharmacists) Drug informationPosting Fee Drug information via various media (mainly paper based) Healthcare Institutions (e.g. hospitals, clinics, pharmacies) • Drug database • Database can be integrated into core systems of healthcare institutions Usage fee
  • 35. © Copyright SMS CO.,LTD. 1. Overwhelming Brand Value 3. Business Relationships with Pharma Companies 2. Strong Membership Base of HCPs Healthcare Professionals Pharmaceutical Companies  50 years of history  Utilized by healthcare institutions/ professionals to get drug information on a daily basis  Approx. 2.3 million healthcare professional memberships - Including approx. 0.5 million doctors  Most manufacturers of new drugs in the region post information of their drugs on MIMS’s database  Strengths of MIMS Group include its overwhelming brand value in the region, its strong membership base of healthcare professionals, and its business relationships with pharmaceutical companies. 34 Strengths of MIMS Group2
  • 36. © Copyright SMS CO.,LTD. Career information  Strengthen the MIMS platform by providing healthcare professionals with a wide range of information and services.  Develop new services for healthcare business operators, utilizing the strong MIMS platform. 2 Strategy of MIMS 1/2: Creating a strong Platform 35 Pharmaceutical companies Hospitals Clinics Healthcare business operators Healthcare professionals Marketing support services Business support services Career services Drug information News Online community Academic conferences/events E-learning Research Platform SMS’s career businesses know-how SMS’s management support businesses know-how Mitsui’s Medical/ Healthcare network SMS’s platform operation know- how Registration
  • 37. © Copyright SMS CO.,LTD. 36 2 Strategy of MIMS 2/2: Global Career Business  Full-scale expansion starts in FY03/18, leveraging the strong healthcare professional (HCP) platform of MIMS.  Establish a dominant position as HCP supply platform.
  • 38. © Copyright SMS CO.,LTD. 37 2 Progress of Global Career Business Strategy Matching/Operation Job Seekers (Nurses) Attracting nurses at its own Website Hospital Recruitment Orders Possessing plentiful hospital orders in Saudi Arabia Possessing know-hows for matching/operation between the two countries Platform Significant Increase in the Number of Job Seekers Significant Increase in the Number of Matchings  Acquired Melorita, a company introducing Malaysian nurses to hospitals in Saudi Arabia.  MIMS HCP platform enables Melorita to accomplish further growth by making full use of its plentiful hospital recruitment orders in Saudi Arabia.
  • 39. © Copyright SMS CO.,LTD. New Businesses 38
  • 40. © Copyright SMS CO.,LTD. Segment Sub- segment Services Career Elderly Care Career Medical Care Career Elderly Care Operators - Overseas - Business Develop- ment - 39 2 Business Portfolio*1*2*3  Provide more than 40 services.  Constantly develop new businesses to create the next pillars of our businesses. RAG for care managers RAG for PT/OT/ST RAG for care workers RAD for care workers RAD for newly-graduated elderly care professional Certification course information Elderly care certification course RAG for nurses RAG for medical technologists RAG for nutritionists Solution service for hospitals RAG for radiological technologists RAG for medical engineers RAD for nurses RAD for newly-graduated nurses Com for nurses and student nurses Scholarship information portal Business support service for elderly care operators Com and RAG/RAD for nurses (South Korea) Doctor consultation (Indonesia) Medical ad services (Philippines) Home-delivered meal search site Information portal of housing for the elderly Com for managers of elderly care operators User review site regarding elderly care operators Livelihood support search site Housing renovation operators search site Com for care managers Com for care workers Com for families with those requiring elderly care Com for pharmacists Mail order/online sales of nursing goods Publishing for nurses Information portal for hospital Admin. managers Magazines for hospital management Online academic media for nurses Com for nutritionistsQ&A site on healthInformation portal of dementia Information portal of diabetes Temporary staffing for care workers News column regarding pregnancy, childbirth and child-raising Medical ad services (Indonesia) Com for PT/OT/ST *1. As of June, 2017 *2. RAG stands for Recruiting Agent; RAD stands for Recruiting Ads; Com stands for online community *3. Career businesses for doctors and pharmacists are operated by M3 Career, Inc. which is a joint venture between M3, Inc. (51%) and SMS(49%). Drug information service for healthcare professionals and institutions RAG for nurses (Malaysia and Saudi Arabia, etc.)
  • 41. © Copyright SMS CO.,LTD. Care managers 45% of them are our online community members Care workers 40% of them are our Recruiting Ads members Nurses 35% of them are our online community members Student Nurses 65% of them are our online community members 40 70% of annual job seekers register in our Recruiting Agent PT/OT/ST*1 Nutritionists 70% of them are our online community members *1. PT stands for Physical Therapist, OT stands for Occupational Therapist and ST stands for Speech Therapist Shares of each customer  Develop new businesses making use of the established bases of service operators and healthcare professionals in the elderly and medical care markets. 2 Advantages in Business Development 50% of them are our Recruiting Ads clients Large-sized elderly care operators 10% of them are our Kaipoke members Small and mid-sized elderly care operators Hospitals 70% of them are our Recruiting Agent clients Clinics 10% of them are our Recruiting Agent clients Hospital Admin. managers 20% of them are our online community members
  • 42. © Copyright SMS CO.,LTD. Other Information 41
  • 43. © Copyright SMS CO.,LTD. ¥1.25 ¥2.50 ¥3 ¥4 ¥5 ¥7 ¥7 ¥11 6.8% 11.6% 12.3% 13.6% 14.8% 15.6% 12.5% 16.3% 0.0% 2.0% 4.0% 6.0% 8.0% 10.0% 12.0% 14.0% 16.0% 18.0% 0 FY03/10 FY03/11 FY03/12 FY03/13 FY03/14 FY03/15 FY03/16 FY03/17 42 Trends of the amount and the payout ratio of dividends*1 *1.The stock splits we had in the past are taken into account for the dividend amount calculation. 2 Dividends
  • 44. © Copyright SMS CO.,LTD.  Net sales and operating income tend to increase in Q1 and Q4. Seasonal Volatility of Net Sales and Operating Income Businesses with Seasonal Volatility and Reasons Both net sales and operating income increase significantly in Q1 and Q4 43 0 1,000 2,000 3,000 4,000 5,000 6,000 7,000 1Q 2Q 3Q 4Q Q1 Q2 Q3 Q4 Quarterly Net Sales and Operating Income (FY03/17) 2 Seasonal Volatility [¥ million] Net Sales Operating Income ■ Recruiting Agent Service  Net sales are booked when a job seeker joins a company; therefore, net sales and operating income increase in April (Q1) when personnel changes often happen ■ Recruiting Ads Service  Net sales are booked when a job seeker applies for a recruiting ad; therefore, net sales and operating income increase in Q4 when companies publish recruiting ads targeting the beginning of a fiscal year when job seekers are likely to be motivated to change jobs Businesses whose net sales and operating income increase in Q1 ■ MIMS group  The client (pharmaceutical companies) tend to increase their expenditure for advertising expenses toward December; therefore, net sales and operating income increase in Q4. (MIMS P/L is consolidated to SMS P/L following a three-month time lag.) Businesses whose net sales and operating income increase in Q4
  • 45. © Copyright SMS CO.,LTD. FY03 FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16 Net Sales 58 383 835 1,545 2,715 5,177 7,172 7,618 8,692 10,181 12,046 15,056 19,069 23,054 Cost of Sales 0 5 20 38 77 149 375 319 431 700 952 1,332 2,204 3,727 SG&A Expenses 63 326 705 1,237 2,211 3,796 5,534 5,818 6,740 7,910 9,363 11,644 14,108 15,681 Operating Income ▲5 52 109 269 426 1,230 1,261 1,480 1,519 1,570 1,730 2,079 2,756 3,646 Ordinary Income ▲5 49 108 269 415 1,238 1,266 1,530 1,734 1,990 2,340 2,693 3,509 4,430 Net Income ▲5 31 63 157 244 719 717 876 1,004 1,226 1,380 1,824 2,265 2,801 Total Assets 59 357 566 1,016 1,806 3,118 3,645 4,672 5,716 6,948 8,406 11,421 41,689 43,231 Liabilities 55 166 196 489 822 1,410 1,266 1,430 1,579 1,794 2,331 4,497 28,532 21,648 Net Assets 4 190 369 527 983 1,708 2,379 3,242 4,136 5,153 6,074 6,923 13,157 21,583 Equity Ratio (%) 7.5 53.3 65.3 51.9 54.4 54.8 65.2 69.2 72.3 74.1 71.5 59.7 20.5 39.6 ROE (%) ▲124.9 31.8 22.8 35.1 32.3 53.4 35.1 31.2 27.3 26.4 24.7 28.4 29.5 21.8 DPS (¥) *1 - - - - - 1.25 1.25 2.5 3 4 5 7 7 11 Dividend Payout Ratio(%) - - - - - 6.8 6.8 11.6 12.3 13.6 14.8 15.6 12.5 16.3 44 2 Historical Financial Results *1:The stock splits we had in the past are taken into account for DPS calculation. (JPY million)
  • 46. © Copyright SMS CO.,LTD. 45 03/04 03/05 03/06 03/07 03/08 03/09 03/10 03/11 03/12 03/13 03/14 03/15 03/16 03/17 03/18 2 Launch of Services 1/3 Career RAG for care managers: Care Jinzai-bank May 2003 RAD for newly graduated elderly care professionals: Kaigo Job Gakusei-ban July 2003 Certification course information: Sikatoru Nov. 2003 RAD for elderly care professionals: Kaigo Job Mar. 2004 RAG for nurses: Nurse Jinzai-bank Sep. 2005 RAD for nurses: Nurse-senka Kyujin-navi July 2006 Com for nurses and student nurses: Nurse-senka Community Aug. 2006 RAG for doctors and pharmacists: M3 Career Agent Aug. 2006 RAG for pharmacists: Yaku Kyari Agent Apr. 2007 Company split and succeeded to M3 career at the end of Dec. 2009 RAG for PT/OT/ST : PT/OT Jinzai-bank Sep. 2008 RAD for newly-graduated nurses: Nurse-senka Shusyoku-navi Aug. 2009 Solution service for hospitals Apr. 2011 RAG for nutritionists: Nutritionist Jinzai-bank May 2012 Scholarship information portal: Kango Shogakukin-navi Oct. 2012 RAG for medical technologists: MT Jinzai-bank Sep. 2013 Com for PT/OT/ST: Ryohoushi.com Dec. 2013 RAG for radiological technologists: RT Jinzai-bank June 2014 RAG for medical engineers: ME Jinzai-bank July 2014 RAG for care workers Kaigo Job Agent Aug.2014 Elderly care certification course Kaigo Job Academy Oct. 2015 Temporary staffing for care workers Kaigo job Partners Dec.2016
  • 47. © Copyright SMS CO.,LTD. 46 03/04 03/05 03/06 03/07 03/08 03/09 03/10 03/11 03/12 03/13 03/14 03/15 03/16 03/17 03/18 Elderly Care Operators Overseas Business Development Business support service for elderly care operators: Kaipoke July 2006 (Korea) Com for nurses: Nurscape Sep. 2011 (Indonesia) Doctor consultation: MeetDoctor Jul. 2013 (Philippines) : Medical ad services Jan. 2015 (Indonesia) : Medical ad services Feb. 2015 (13 countries and regions in Asia and Oceania) Drug information service for healthcare professionals and institutions: MIMS Oct. 2015 (Malaysia, Saudi Arabia and Singapore)RAG for nurses: Melorita June 2017 Com for elderly care professionals: Care Tomo Oct. 2005 Information portal of housing for the elderly: Kaigo DB July 2006) Com for care managers: Care Mane.com Sep. 2006 Com for pharmacists: Cocoyaku May 2009 Publishing for nurses: Nurse-senka Books Aug. 2009 Com for nutritionists: Eichie June 2011 2 Launch of Services 2/3 Com for families with those requiring elderly care: Anshin Kaigo June 2009 Information portal of dementia: Ninchisho Net Aug. 2011
  • 48. © Copyright SMS CO.,LTD. 47 03/04 03/05 03/06 03/07 03/08 03/09 03/10 03/11 03/12 03/13 03/14 03/15 03/16 03/17 03/18 Business Development Mail order/online sales of nursing goods: PURE NURSE Sep. 2011 Information portal for hospital management: GALENUS May 2013 Home-delivered meal search site: Lifood Nov. 2013 Q&A site on health: Narukara Dec. 2013 User review site regarding elderly care operators: Tonari no Kaigo Apr. 2014 News column regarding pregnancy, childbirth and child-raising Ixil July 2014 Information portal for hospital Admin. managers: Jimcom Sep. 2014 Com for managers of elderly care operators: Kaigo Mast Feb. 2015 Livelihood support search site: Help You Oct. 2015 Online academic media for nurses: Nurse Press Apr.2016 Housing renovation operators search site: Hapisumu Apr.2016 Information portal of diabetes: Tonyobyo Net Jul. 2016 2 Launch of Services 3/3
  • 49. © Copyright SMS CO.,LTD. Number of employees Shareholder composition*1 [as of September 30, 2017] Number of stock holders 4,556 Number of employees and its breakdown as of September 30, 2017 Employees (consolidated) 1,953 SMS CO., LTD. 300 SMS Career CO., LTD. 714 Subsidiaries and Sub-subsidiaries 939 Japan 223 Overseas 716 Founders Director, Employees and Shareholding association Domestic Institutional Investors Individual Investors Foreign Institutional Investors Other *1: This graph shows the ratio of the number of stocks hold by each category. 48 2 Number of Employees and Shareholder Composition 19% 1% 22% 45% 6% 6%
  • 50. © Copyright SMS CO.,LTD. These materials contain forward-looking statements, including estimates, projections, and statements related to the business operations of SMS CO., LTD. (hereinafter, “the Company”) based on current expectations and assumptions in light of the information available to the Company as of September 30, 2017. These forward-looking statements are not guarantees of future performance and involve known and unknown risks, uncertainties and other factors that may cause the Company’s actual results, performance, achievements or financial position to be materially different from any future results, performance, achievements or financial position expressed or implied by these forward-looking statements. These factors include, but are not limited to: ・changes in economic conditions, market demand, and the competitive environment affecting Japan, Asia and other markets in which the Company operates; ・reliance on digital and information technology, including with respect to the handling of elderly care, medical care and other client information and operation of the Company’s online community services; ・inability to effectively execute M&A/business alliance and overseas expansion strategies; ・changes in the laws, regulations and government policies in the markets in which the Company operates, particularly relating to employment placement, elderly care and medical care; ・any damage to the brand image; ・risk of infringing intellectual property rights; ・fluctuations in currency exchange rates, particularly with respect to the value of the Japanese yen, the US dollar, the Singapore dollar, the Hong Kong dollar and the Australian dollar; and ・risk of impairment losses, particularly with respect to goodwill, trademark right and customer-related assets recognized in connection of the acquisition of a 60% interest in Medica Asia (Holdco) Limited in October, 2015. A discussion of these and other factors which may affect the Company’s actual results, performance, achievements or financial position is described in “Business Risks” contained in the Company’s corporate website*1. We do not intend, and disclaim any duty, to update or revise any forward-looking statements contained in these materials to reflect new information, future events or otherwise. We caution you not to place undue reliance on any forward-looking statements contained in these materials. *1. http://www.bm-sms.co.jp/eng/ir/policy/risk/ For any inquiries on the materials, please contact below: Finance & Accounting Department E-mail: irinfo@bm-sms.co.jp Phone: +81-3-6721-2403 49 Cautionary Statement with Respect to Forward-Looking Statements