The document summarizes key concepts from a police management textbook chapter on police strategies. It discusses landmark studies that influenced strategic development, including the Kansas City Preventive Patrol Experiment which found that random patrol had little effect on crime rates. It also describes approaches like community policing, problem-oriented policing, intelligence-led policing, and predictive policing, noting they emphasize improved crime control, community relations, and evidence-based practices. The strategies are multifaceted and their effects on crime are difficult to isolate, though hot-spot policing and problem-oriented policing have shown some success in reducing crime and disorder.
06980 Topic CJE 4110 Exam Essay 1Number of sources 1Writi.docx
1. 06980 Topic: CJE 4110 Exam Essay 1
Number of sources: 1
Writing Style: APA
Type of document: Essay
Academic Level:Undergraduate
Number of Pages: 2 (Double Spaced)
Category: Criminology
Order Instructions: ATTACHED
Write an essay using the following keywords. Your essay should
(a) accurately define/describe the terms, (b) coherently connect
them, and (c) reflect your knowledge of the relevant course
material.
Key Words:
• Kansas City Preventive Patrol Experiment,
• Foot Patrol,
• Community Oriented Policing,
• Broken-Windows Theory,
• Directed Patrol.
2. Your essays should not be less than 500 words.
Forum Discussion Question – ANSWER WITH AT LEAST 250
WORDS OR MORE FOLLOW INSTRUCTIONS IN THE
QUESTION. THIS IS A ORGANZATIONAL MGMT 601
CLASS
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POLICE MANAGEMENT
CHAPTER FIVE
1
To Start with…
What is the difference between MANAGEMENT and
SUPERVISION?
Give specific examples to the roles of managers and supervisors
2
3. Management & Supervision
The management of police departments and supervision of
police officers is central to organizational success
3
The Managerial Process
There are 4 major functions of the managerial process
Organizing: The process of arranging personnel and physical
resources to carry out plans and accomplish goals and
objectives
Leading: Motivating others to perform various tasks that will
contribute to the accomplishment of goals and objectives
Planning: The process of preparing for the future by setting
goals and objectives and developing courses of action for
accomplishing them
Controlling: The process by which managers determine how the
quality and the quantity of departmental systems and services
can be improved, if goals and objectives are being accomplished
efficiency
effectiveness
4
4. The Managerial Process (cont.)
The ‘chain of command’ separates the hierarchical levels of
activities that occur in larger and smaller departments
The higher the position, the greater the power, authority, and
influence
Top managers
Middle managers
Lower managers
Rank-and-file personnel
See p. 135
5
The Development of Police Management
Classical police management
Behavioral Police Management
Contemporary Police Management
6
Classical Police Management
Max Weber’s concept of bureaucracy is a concept central to the
classical approach to organization.
Principles of bureaucracy include:
Specialization
Authority and responsibility
Unity of command
5. Scalar Chain
Centralization
7
Classical Police Management (cont.)
In attempt to create a more professional police force, increased
attention was given to classical principles
The paramilitary model was the outcome of these efforts
Emphasized a legalistic approach
Authoritarian managerial practices
Attention focused on controlling officers’ behavior, increasing
crime control, and lessening corrupt practice
8
Behavioral Police Management
Attack on the classical approach in the early 1970s
Majority of police work is not directly related to law
enforcement
Police role more broad and complex than originally thought
What else does police work entail?
Change in the organizational climate to be able to retain highly
qualified officers
Emphasis on worker participation and job satisfaction
Flexible and democratic organizational model
9
6. For a further discussion of job satisfaction…
10
Private Sector Influences
Following WWII, a system focused on product quality was born
Total quality management (TQM)
Developed in Japan
Quality control and continuous improvement
The 1st department to adopt this system was Madison, WI
The Madison Experience
Changed to a quality-oriented organization
Emphasized participation and teamwork
See P. 139- Principles of Quality Leadership
11
Organizational Design
Concerned with the formal patterns of arrangements and
relationships to link people together in order to accomplish
organizational goals
A couple of organizational designs exist (P.140)
Tall structure
Centralization
Flat structure
Decentralization
12
9. SR CORRECTION OFFICERS (4)
CORRECTION OFFICER (21)
Criticisms of Paramilitary Design
Criticized since contemporary police management era
Inappropriate assumptions about patrol work and democracy
Strict rules cannot be applied to policing
Orders are rarely required
Importantly, little research has been conducted to support or
refute these criticisms
16
Criticisms of Paramilitary Design (cont.)
In a study of police compared with other city employees not
exposed to paramilitary design, police had
Greater problems with communication
Greater amounts of distrust
Lower levels of morale
Lower levels of organizational performance
Recent research has shown preference for “servant” style of
leadership
Emphasizes concern for the needs and welfare of organization
members
17
10. Ideal Leadership Skills in Policing
Global perspective
Creativity
Change management and adaptivity
Comfort in the midst of independence
Strong oral and written communication
Mastering technological trends
An understanding of research
Integrating strategy, culture and political influence
18
Broken Windows and Zero-Tolerance Policing
Broken-windows theory
based on a hypothesis that when low levels of disorder are not
held in check, more series types of crime are likely to follow
Thus, police should target minor problems
Zero-tolerance policing
Widely adopted version of broken-windows policing
Aggressive approach to targeting minor crime
What does research tell us about this approach’s effectiveness?
19
Compstat, Police Legitimacy, and Procedural Justice
CompStat uses crime data to analyze crime patterns, trends
Acronym for compare statistics
Helps respond quickly, with appropriate resources and
strategies
See the video on NYPD CompStat
Police legitimacy
11. The public’s confidence in the police as fair and equitable
When legitimacy is lost, a loss of respect and confidence
follows
Attention to procedural justice maintains legitimacy
That is, treated citizens in an even-handed manner
20
Compstat, Police Legitimacy, and Procedural Justice (cont.)
A variety of strategies can be employed by managers to increase
courteous and respectful behavior:
Establish internal guidelines
Reward professional behavior
Only promote officers who continually behave professionally
Disciplinary actions to show wrongful behavior will not be
tolerated
21
Measuring Police Performance
It is particularly difficult to measure police performance
Both internal and external goals must be assessed
Crime and disorder measures
Community measures
Individual and team measures
A number of measures of performance exist
NIBRS, victim surveys, arrest rates
22
12. Summary
Organizing, leading, planning, and controlling are all parts of
the managerial process
The classical approach emphasized bureaucratic, paramilitary
approach to organizational design
Since the 1970s, behavioral theorists have attacked this
approach
Greater emphasis on worker participation, job satisfaction, more
flexible designs, and recognition of the complex nature of the
police role
No matter the design, it is essential that realistic and
measurable goals are established by police
23
POLICE STRATEGIES
CHAPTER FOUR
1
Evolving Strategies of Policing
Two issues led to questions being raised about reform model
Social upheaval and isolation of police from communities
Failing to increase public trust and crime control
These issues led to adoption of community policing
Also important was the increasing emphasis on research
Use of data and technology for problem-oriented strategies
13. 2
Landmark Studies of Police Effectiveness
A # of influential studies have had a lasting impact on policing
1) Kansas City Preventive Patrol Experiment
Control Beats
Proactive Beats
Reactive Beats
Which one is better?
3
Kansas City Experiment
What did change in:
Crime rates
Citizen attitudes
Feeling of security
Rates of report
Traffic accidents
Arrest rates
4
Landmark Studies of Police Effectiveness (2)
Response time studies
Effectiveness of response time is limited due to two primary
factors
14. ?????
The difference between the time of crime and the time of call
Either late recognition of crime or the shock and fear
5
Landmark Studies of Police Effectiveness (3)
Criminal investigation studies
The Rand study - 1975
Only 20% of serious crimes are solved
They are usually solved through information derived from
victims
In 75% of solved cases, the identity of the offender was actually
known at the time or right after the crime
The majority of detective time is spend on bureaucratic issues
Many forensic evidence do not contribute to solving the case
Recent clearance rates: Percent of Offenses Cleared by Arrest or
Exceptional Means
6
Strategic Development
Given landmark studies and other research findings, a variety of
strategic efforts were developed, focusing on:
Improving crime-control effectiveness
Improving police-community relations
Improving professionalism
Developing evidence-based practices
7
15. Improving Crime-Control Effectiveness
A variety of approaches to improving crime-control’s impact
were adopted in response to the landmark studies
Crime analysis
Directed patrol
Differential response programs
Case screening
Problem-oriented policing
8
Improving Police-Community Relations
The most important aspects of community policing was its
attention to improving police-minority relations
Difficult due to long history of discrimination
Emphasized importance of communication and mutual
understanding
Adoption of foot patrol to encourage more intimate
understanding
Newark replication of Kansas City experiment with focus on
foot patrol
What were the study’s conclusions?
Broken-windows thesis
9
Broken windows theory
16. Broken Window Theory Video
Broken Window Theory Video Transcript & CC
10
Improving Professionalism
In addition to crime-control and police-community relations,
attention also was given to improving professionalism
Standards for policing hiring increased
Police training efforts also improved
Technological and equipment advancements
Implementation of standards, certification, and accreditation
Attention to legitimacy and innovation
11
New professionalism in policing
Accountability – internal/external
National coherence
Legitimacy – consent/cooperation/collaboration
Innovation
12
Developing Evidence-based Practices
Police practices have also been guided by evidence
Idea that police should adopt practices w/most evidence of
support
If police do not follow this principle, then they are:
17. Not as effective as they could be
Wasting resources on ineffective strategies and programs
Requires both commitment to most effective practices AND
willingness to sponsor ongoing evaluations and research
13
Strategic Alternatives
A variety of strategic alternatives to traditional approaches to
policing were adopted during the 1980s and 1990s
Community policing
Problem-oriented policing
Intelligence-led policing
Predictive policing
14
Community Policing
The emphasis on community policing began in the 1980s
Logical combination of more than 30 years of police
effectiveness
Attempt to harness the advantages of foot patrol with an
emphasis on broken windows
Office of Community Oriented Policing (COPS) in 2009
There exist 3 major dimensions of community policing
Philosophical dimension
Strategic dimension
Tactical dimension
15
18. The Philosophical Dimension
3 of the most central philosophical beliefs relate to the
following:
Citizen input
Open access to police organizations
Input into police policies and decisions
Broad police function
Resolve conflict, help victims, prevent accidents, solve
problems, reduce fear
Personal service
16
16
The Strategic Dimension
This dimension focuses on three important changes
Less reliance on the patrol car and more emphasis on face-to-
face interactions
What does this achieve?
Differential responses to calls for service
What does this allow police to do?
Reexamination of traditional criminal investigation
Importance of solvability factors
17
The Tactical Dimension
Two dimensions are most central to the tactical side of
19. community policing efforts
Positive interaction
Partnerships
With whom?
Problem solving
18
Problem-Oriented Policing
Similar to community-oriented policing, emphasis began in
1980s
It exists of four steps, which together form the SARA
(Scanning, analysis, response, assessment) model:
Careful identification of the problem
Careful analysis of the problem
A search for alternative solutions to the problem
Implementation and assessment of a response to the problem
19
Problem-Oriented Policing (cont.)
Importantly, it is characterized by several important features
Should be standard operating procedure for policing
Should be practiced by personnel throughout the ranks
Should be empirical
Should involve collaboration across agencies whenever possible
Should incorporate community input/participation whenever
possible
Ultimately, seeks tailored response to community problems
20
20. 20
Two examples – San Diego
A trolley station was the location of gang fights, violent crimes,
and narcotic activity. A squad of officers collected information
to show the local transit board that the design of the station
contributed to crime. Based on the careful work of the officers,
the board agreed to provide funds to redesign the station.
Calls of narcotic activity at an 80-unit apartment complex
alerted officers to try a problem solving approach. Working
with residents, the on-site manager, the management company,
the Housing Commission, and other police units, the officers
were able to evict problem residents and stop the drug dealing.
21
Homework
Find an example of a community oriented policing or problem
oriented policing program from a jurisdiction in the US
Turn it in Wednesday – One/two page typed
Get ready to present briefly
22
Intelligence-led Policing
21. Emphasizes the use of “real-time” crime analysis
Demands more centralization and information and decision-
making than is common in American policing
As well as more analytical capacity
Technological improvements in police data systems contributed
to the development of IL policing
Fusion Centers: Intelligence Led Policing Fusion Centers part 1
(Video)
23
Predictive Policing
The primary aim of predictive policing is anticipation
Uses data to do the following:
React more quickly to incidents and patterns
Predict events in the hope of preventing or acting preemptively
This makes stopping crime more than just a dream
On the flip side, however, there are philosophical and legal
concerns that follow predictive policing efforts
What concerns might arise?
24
What Works in Policing
Evidence regarding the effectiveness of the 4 strategies
reviewed in this chapter is fairly limited
Duo to the fact that techniques are multifaceted & effects are
hard to identify
Evidence pertaining to the effectiveness of community policing
is weak
22. On the contrary, hot-spot policing does reduce crime
Evidence pertaining to the effectiveness of problem-oriented
policing suggests that it does reduce crime, disorder, and
improve safety in public places
Important to give attention to weaknesses of these strategies
25
Summary
The nature of policing has changed in important ways since the
reform period and especially since the 1980s
Incorporation of community-policing, problem-oriented
policing, and predictive policing are but a few examples
Crime control, community relations, and professionalism have
been given great attention
Much recent change is attributable to a move toward research,
data and thus evidenced-based practice
26
6
Chapter FourPolice StrategiesKey Terms
23. Broad function Personal service
Broken windows Police-community relations
Citizen input Crime analysis
Community policing (COP) Positive interaction
Differential police response (DPR) Predictive policing
Evidence-based policing Prevention emphasis
Flexible operations Problem-oriented policing
(POP)
Geographic focus Problem solving
Intelligence-led policing (ILP)
Partnerships
Chapter Outline
I. Evolving Strategies of Policing
II. Landmark Studies of Police Effectiveness
III. Patrol Studies
IV. Response Time Studies
V. Criminal Investigation Studies
VI. Strategic Development
VII. Improving Crime-Control Effectiveness
VIII. Improving Police-Community Relations
IX. Improving Professionalism
X. Developing Evidence-Based Practices
XI. Strategic Alternatives
XII. Community Policing
XIII. Problem-Oriented Policing
XIV. Intelligence-Led Policing
XV. Predictive Policing
XVI. What Works in Policing
XVII. Summary
XVIII. Critical Thinking Questions
XIX. References
24. Lecture Outline
1. Evolving Strategies of Policing
a. Reform model of policing faced some concern
Social upheaval and isolation of police from communities
Failing to increase public trust and crime control
b. Led to implementation of community policing
c. Broadened emphasis on research
Move to problem-oriented rather than incident-driven response
problem-oriented approach required data
Data and technology also have moved department toward
predictive policing efforts as well
XXI. Landmark Studies of Police Effectiveness
a. Patrol Studies
Kansas City Preventive Patrol Experiment
1. determined effect of random patrol on crime and feelings of
security among residents
a. control beats, proactive beats, reactive beats
2. patrol levels did not affect crime, citizens’ attitudes toward
police, citizens’ feelings of security, rates of reported crime,
traffic incidents, or arrests.
b. Response Time Studies
Assumption was faster response would satisfy citizens and
increase the likelihood of apprehending suspects
1. effectiveness of response time is limited
a. time between crime and discovery
b. citizens delay call to police
2. citizens satisfaction related to “knowing when” the police
will arrive
Police realized they could respond differentially to calls based
on level of importance through these studies
c. Criminal Investigation Studies
The Rand study
1. only 20% of serious crimes are ever solved
25. 2. when serious crimes ar solved, information most often comes
from victims not through detective work
3. in 75% of cases solved, suspect’s identity is known or easily
determined at time crime is reported
4. most detective time is devoted to reviewing reports,
documenting files, and attempting to locate and interview
victims
5. police collect a lot of physical evidence but most is never
used or contributes to crime solving
XXII. Strategic Development
a. Improving Crime-Control Effectiveness
Crime analysis
Directed patrol
Differential response programs
1. immediate response by sworn officer
2. delayed response by sworn officer
3. response by a non-sworn police employee
4. no direct police response
a. overall, differential police response (DPR) has been shown to
reduce costs and improve effectiveness, and no reduced citizen
satisfaction or increased crime
Case screening
5. screening out of cases with low probability of being solved
6. detectives can concentrate on promising, solvable cases
a. focus on solvability factors
7. focus on offenders rather than offenses
Goldstein’s conceptualization of problem-oriented policing
a. crime and disorder are clustered
b. underlying conditions give rise to crime and disorder
c. fixing underlying conditions has impact on crime and
disorder
d. enforcing criminal law is one of many tools but not always
most effective
b. Improving Police-Community Relations
Relationship with minority groups is one of the most persistent
and compelling problems confronting the police
26. Long history of discriminating against members of minority
groups
Police-community relations emphasized the importance of
communication and mutual understanding
Adoption of foot patrol
1. patrol cars did not help develop intimate understanding of or
cordial relationship with community
2. small, two-way radios helped this resurgence
3. Newark Study replicated Kansas City’s approach to
understanding patrol
a. adding nor removing foot patrol had effect on crime
b. however, citizens were less fearful of crime and more
satisfied with police
i. study was replicated in Flint and similar results were found
4. broken-windows thesis
a. foot patrol officers pay more attention to disorderly behavior
and minor offenses than motor patrol police
c. Improving Professionalism
Standards for policing hiring
1. higher education
Police training has improved
2. longer, better, more realistic
3. management training also widespread and sophisticated
Technological and equipment improvements
Implementation of standards, certification, and accreditation
4. state-mandated training
5. loss of certification for misbehavior
6. CALEA accreditation
Legitimacy and innovation
7. legitimacy is basing policing on consent, cooperation,
collaboration
8. innovation is committing to adopt best available practices
and ongoing scientific testing of programs
d. Developing Evidence-Based Practices
Evidence-based policing is the idea that police should adopt
practices with strongest evidence of effectiveness
27. If police departments do not follow this principle, they are:
1. not as effective as they could be
2. wasting resources on ineffective strategies and programs
Requires not only commitment to using most effective practices,
but a willingness to sponsor or conduct evaluation and research
on a regular basis
XXIII. Strategic Alternatives
a. Community Policing
Emphasis began in 1980s
Community policing is the logical combination of more than 30
years of police effectiveness research, experimentation with
police-community relations programs, crime prevention
strategies, and team policing.
It is an attempt to harness the advantages of foot patrol and
generalize them throughout all police field services with an
emphasis on broken-windows theory
Office of Community Oriented Police Services (2009)
1. definition of Community-Oriented Policing
Community-Oriented Policing means many things to many
people
Dimensions of community policing
2. the philosophical dimension
3. the strategic dimension
4. the tactical dimension
Implementing community policing
b. Problem-Oriented Policing
Like community policing, also commenced in the 1980s
Consists of four steps:
1. careful identification of the problem
2. careful analysis of the problem
3. a search for alternative solutions to the problem
4. implementation and assessment of a response to the problem
a. these, taken together, are SARA model
b. importantly, community can be incorporated into each of
these steps
Characterized by several important features
28. 5. should be standard operating procedure for policing
6. should be practiced by personnel throughout the ranks
7. should be empirical
8. should involve, whenever possible, collaboration between
police and other agencies and institutions
9. should incorporate, whenever possible, community input and
participation
Seeks solution tailored to specific community problems
Principal aim is to identify and reduce all kinds of chronic
crime and disorder problems
c. Intelligence-led Policing
Emphasizes the use of real-time crime analysis
Also incorporates intelligence analysis in the deployment of
both specialized units and regular patrol officers
Tends to demand more centralization of information and
decision-making than is common in American policing, as well
as more analytical capacity
Three factors account for the development and expansion of
intelligence-led policing since the 1990s:
1. technological improvements in police data systems
2. the terrorist events of 9/11
3. the new managerialism philosophy that emphasizes top-down
direction and control in organizations
Predictive Policing
4. aim of predictive policing is anticipation
5. using data not only to react to incidents and patterns more
quickly, but also to predict them in the hope of taking
preventive or preemptive action
6. makes possibility of preventing crime more than just a dream
7. it does, however, raise philosophical and legal concerns
XXIV. What Works in Policing
a. Evidence pertaining to the effectiveness of the four strategies
discussed in this chapter is limited
Techniques are multifaceted so it is hard to separate out their
effects
b. Evidence pertaining to whether community policing reduces
29. crime is weak
Hot spot policing, however, does reduce crime
c. Evidence pertaining to problem-oriented policing suggests
that it does reduce crime and disorder and improve safety in
public places
d. There are, however, weaknesses that follow three of the four
strategies
Chapter Summary
Changes in policing developed from the research examining
policing practices. The research into policing also caused an
increase in financial support for higher education. The police
officers were encouraged to continue their education. The police
were also encouraged to broaden their use of research and the
analytical process to solve problems.
The police have a long history of discriminating against
minority groups. The minority groups differ depending on the
time period. Civil disturbances have resulted from the police
misconduct.
In the 1950s and 1960s, the police departments established
community relations units to resolve problems in police-
community relations. Initially, these units were one-sided with
the police providing information to the public. Found to be
lacking, this philosophy changed to two-way communication
with the public being capable of providing information to the
police.
The 1970s saw an effort to train officers in community
relations and crime prevention techniques. The 1980s saw an
increase fear of crime by the public. The police became more
proactive and more assertive. This was done to satisfy the
public and help reduce fears of violence and drugs. However,
charges of discriminatory practices surfaced once again.
As part of community relations, the police would focus on
crime prevention. The officers were responsible for educating
the public on ways to protect themselves and their property.
30. Target hardening was one method that called for improvements
in doors, windows, locks, and lighting. Crime prevention
through environmental design (CPTED) also attempted to
improve the community by providing information on
construction and clean up of the neighborhoods.
Team policing was tried by many departments in the
1970s. This strategy involved a reorganization of the patrol
officers and gave them more responsibility for everything
within their patrol areas. However, this program was not
successful. Middle management within the police organization
saw this as a threat to their power. Also, many of the officers
operated with little guidance as to exactly what was expected of
them.
Foot patrol is often thought of when discussing community
policing. Studies indicate that foot patrol may not necessarily
reduce crime but it does make the citizens feel more safe and
secure. The broken windows theory is often associated with foot
patrol. Under broken windows, patrol officers focused greater
attention on the minor offenses and disorderly conduct. The
philosophy behind this was that stopping the minor behavior
would send a message to the citizens that such behavior will not
be tolerated.
In the 1980s, community policing began to develop. It was
seen as a combination of 30 years worth of research and crime-
prevention strategies. Community policing is a philosophy, not
a program. There are three dimensions of community policing.
One is the philosophical dimension. This would include citizen
input. This input may be achieved through town meetings, open
forums, advisory boards, and surveys. As part of the
philosophical dimension, the police are expected to take on a
more broad police function. This would include resolving
conflict, helping victims, solving problems, and apprehension
and enforcement. This is expected to be done in a friendly,
open, and personal manner.
Another dimension of community policing is the strategic
dimension. Under the strategic dimensions, the police are
31. expected to have greater interaction with the citizens. This
would involve reoriented operations. Changes in the way that
the departments respond to calls would be part of the reoriented
operations. Community-policing also requires the police to have
a better rapport with the citizens. This may be achieved through
a geographic focus that called for permanency of assignment.
The police would patrol the same areas and the public would
have the opportunity to get to know the police. Community-
policing also has a greater prevention emphasis. This strategy
calls for the police to be more proactive and take on more of a
social welfare orientation.
The final dimension of community policing is the tactical
dimension. Positive interaction is part of the tactical dimension.
The police are expected to build rapport and partnerships with
the citizens through the positive interactions. The police are
also expected to be more involved in problem-solving. Instead
of rushing to the call, handling the call, and then rushing to the
next call, the police are expected to take the time to look for
underlying problems and conditions. Alternatives to arrest make
be considered in this problem-solving technique.
It has been difficult to determine the effectiveness of
community policing. Some of the reasons for this difficulty
include the complexity of the program, multiple effects,
variation in program scope, and research design limitations.
There have been positive outcomes seen from this
philosophy. There does appear to be a greater cooperation and
communication between the police and the citizens. The citizens
are attending meeting, serve as volunteers, and help determine
the problems of the community. The police are involved with
the citizens through assistance programs and provide education
and communication with the citizens.
Despite the positive outcomes, there is evidence that
community policing may not be as successful as some may
claim.
32. ORGANIZATION AND CHANGE
CHAPTER SIX
1
Organizational Change
Police organizations are not static entities
Change occurs when organizations adopt new ideas or behaviors
Success depends on how well the organization can alter the
behavioral patterns of its personnel
That is, it depends on resistance to change by an organization
2
Resistance to Change
A variety of factors contribute to resistance to change
Inertia: Doing things as they have always been done
Misunderstandings
Group norms
Balance of power
3
Overcoming Resistance to Change
Officer involvement and participation
33. Participatory management style
Effective feedback
Autonomy at the job
Preparedness
Gradual change
Support to adopt
4
Overcoming resistance to change
Overcoming Resistance to Change - Isn't It Obvious? (Video)
Overcoming Resistance to Change - Isn't It Obvious? Video
Transcript & CC
5
The Madison Experience
One of the earliest transition efforts from traditional policing to
a community-policing paradigm occurred in Madison,
Wisconsin
Started in the early 1980s before research and evaluation
In response to internal issues, Officers’ Advisory Council
formed
6
The Madison Experience (2)
Following the formation of the OAC, a # of key developments
34. occurred:
Committee on the future
Quality leadership
Experimental police district
Citizen involvement
7
The Madison Experience (3)
Following the formation of the OAC, a # of key developments
occurred:
Committee on the future
Get closer to the people
Make better use of technology
Develop health and wellness in the workplace
How about stress in policing?
8
Police Stress
9
The Madison Experience (4)
Following the formation of the OAC, a # of key developments
occurred:
35. Quality leadership
Teamwork for planning and goal setting
Data-based problem solving
A customer orientation
Employee input in decisions
Policies to support productivity
Encouragement for risk taking and tolerance for mistakes
Manager as facilitator rather than commander
10
The Madison Experience (5)
Following the formation of the OAC, a # of key developments
occurred:
Experimental Police District
Prototype of new organization
Decentralized
One sixth of personnel and jurisdiction
Sought to:
Develop employee participation
New management for COP and POP
COP and POP
P. 168
11
The Madison Experience (6)
Following the formation of the OAC, a # of key developments
occurred:
Citizen Involvement
36. Community meetings
Community leaders’ involvement
Feedbacks about the satisfaction with police and perceptions
about the community needs
What might be a potential problem in this process?
12
Results from Madison
A # of important lessons followed Madison’s efforts:
It is possible to implement participatory management in a police
department
Decentralization contributed significantly to the creation of the
new management style
The managers thought it is best to change one part of the
organization before proceeding w/department-wide
implementation
Recruiting highly educated officers makes difference
13
Organizational Change Tied to:
Decentralization
Participatory Management
Higher Education Standards
Redefinition of the Police Role
Involvement in a representative body of citizens
14
37. The Chicago Experience
Like Madison, Chicago attempted to change
Chicago Alternative Police Strategy (CAPS)
Six elements were involved in their move to community
policing
5 of 25 districts were to be involved
Officers were to have permanent beat assignments
The department was to have a strong commitment to training
The community was to play a significant role in the program
Policing was to be linked to the delivery of city services
There was to be an emphasis on crime analysis
15
WHAM in Chicago
P. 171
16
Lessons Learned from Madison and Chicago
Chicago used regular officers & supervisors in its prototype
districts
Madison used personnel who were “interested” in the program
Higher level of education necessary
Each departments change came from a different source
Madison – internal change
Chicago – external change
17
38. Police Job Redesign
Traditional design of police jobs has been criticized
Research results on job redesign have found that enrichment
makes a difference in job satisfaction and service quality
Importantly, a 2009 study identified importance of autonomy
and feedback
18
18
Innovation
The development and use of new ideas and methods
Most important to successful innovation is effective and
energetic leadership from the office of the chief
Second is that the chief must be able to motivate departmental
personnel
Third, the integrity of innovation must be defended
Fourth requirement for innovation is public support
19
39. Learning Organizations and R & D
Continuous improvement cannot be achieved w/o continuous
learning
Learning organizations
Able to process what it has learned and adapt accordingly
Essential to create a Research & Development unit
What are the benefits of such a unit?
20
Police-Researcher Partnerships
Allow departments to get involved in a research project w/o all
the necessary expertise or budgetary constraints
Researchers, on the other hand, are able to have an impact on
policy through their efforts
Unfortunately, there are issues w/these two entities effectively
communicating and collaborating
21
Summary
Organizational change w/in police departments requires the
development of a culture that embraces change
Obstacles and barriers to change exist
Madison and Chicago provide examples of success
Also important is job redesign, Compstat, Research and
Development, and police-researcher relationships
22
40. FIELD OPERATIONS
CHAPTER EIGHT
1
The Patrol Function
Commonly referred to as the “backbone of policing”
Why?
What are the goals of patrolling
2
The Patrol Function (2)
Commonly referred to as the “backbone of policing”
Goals of patrol
Crime prevention and deterrence
Apprehension of offenders
Creation of a sense of security
Provision of non–crime-related services
Traffic control
Identifying and solving community problems
3
The Patrol Function (3)
41. Patrol officers perform 3 primary functions:
Law enforcement
Order maintenance
Social services
What does each of these functions entail?
Is there an overlap between these duties?
4
Historical Development
Two critical developments of the 1930s helped change the
nature of the patrol officer
Greatly increased use of the patrol car
What are the consequences of using patrol cars?
The development of the Uniform Crime Report
Both of these developments led to “professionalization”
5
Historical Development (cont.)
Radio and telephone also had a profound impact on policing
Proactive to reactive approaches, especially through 911
Change emphasis from problem oriented to incident oriented
From solving problems to responding to problems
6
Patrol Methods
Two methods have dominated patrol
Automobile
42. Offers greatest coverage and most rapid response
Most cost-effective
Foot patrol
Reduces citizens’ fear of crime
More positive and non-adversarial interactions
7
Patrol Methods (cont.)
A variety of other patrol methods now exist as well
Bicycle / Motorcycle patrol
Motor scooters and three-wheeled vehicles
Horse patrol
Planes and helicopters
Boat patrol
8
Thinking moment
What are the advantages or disadvantages of having one officer
at a time in a patrol cruiser?
Try to come-up at least with three ideas
9
Use of Patrol Resources
43. The issue of one versus two-officer cars was central in policing
Study in San Diego in mid-1970s
1985 San Diego replication
This study yielded results similar to the initial study
One-man patrol:
Produces more arrest
Files more crime report
Receives fewer complaints
Costs less
10
Use of Patrol Resources (cont.)
Determining “how” to concentrate patrol efforts and resources
is achieved via a variety of avenues
Resource/need determination
Resource allocation
Computerized crime mapping
11
Focused Interventions
Following the Kansas City Preventive Experiment, directing
patrol officers’ efforts became increasingly common through a
number of methods
Directed patrol
44. Hot spots
Problem-oriented approach
12
Proactive Arrests and Crackdowns
Proactive arrests
Initiated by the police
Focus on a narrow set of high-risk targets
Crackdowns
An intensive, short-term increase in officer presence and arrests
for specific types of offenses
13
Focused Deterrence Initiatives
A # of important gun and gang violence studies have occurred
in recent years
Kansas City Gun Experiment
Pittsburgh Firearm Suppression Patrol (FSP)
Richmond’s Project Exile
Boston Gun Project
Similar efforts in Minneapolis, Massachusetts, and Los Angeles
Cincinnati Initiative to Reduce Violence (CIRV)
14
45. Zero Tolerance, Quality-of-Life, and Problem-Oriented Policing
Zero-tolerance policing
Aggressive targeting of minor infractions
Quality-of-life policing
Emphasizes reduction of physical and social disorder
Problem-oriented policing
A multi-pronged strategy to reduce problems in specific areas
15
Reactive Arrests and Intimate Partner Violence
Reactive arrests are made in response to complaints, are
random, and are typically for minor offenses
Minneapolis Domestic Violence Experiment (1984) was 1st
study on use of arrest in misdemeanor domestic violence cases
Arrests versus mediation or separation
16
Police Pursuits
Police pursuit policy is a current controversy
Department policy pertaining to such pursuit varies
Violent-felony-only policy
Restrictive policy
Judgmental policy
17
46. Police Pursuits (cont.)
Alpert (1997) suggests the following for local departments:
Create and maintain systems to collect information on pursuit
driving.
Review and update pursuit policies.
Evaluate the need for pursuit-specific training.
Support written policies with training and supervision.
Require that officers justify their actions or have a supervisor
evaluate the pursuit
18
The Investigative Function
Detectives also serve an important role in police departments
Goal is to investigate, increase # of arrests for crimes that are
prosecutable and will result in conviction
Investigation is usually specialized
Crimes against person and crimes against property
19
The Investigative Function (cont.)
The basic responsibilities of detectives are:
to determine whether a crime has been committed
to identify the perpetrator
to apprehend the perpetrator
to provide evidence to support a conviction in court
47. 20
A day in a patrol officer`s life
A Day in the Life of a St. Louis Park, MN, Patrol Officer
(Video)
21
Summary
The primary activities of police field operations include patrol
Patrol is the “backbone of policing”
Patrol efforts are now concerned w/regaining the neighborhood
contextual knowledge that was lost during the professionalism
movement in the 1960s and 70s
While patrol strategies are effective in reducing crime, research
also suggests they may produce negative community relations
More sensitive strategies should be implemented
Especially those that receive community acceptance
22
Chapter 5 Handouts Chapter FivePOLICE MANAGEMENTKey
Terms
Broken-windows theory Organization commitment
Centralization Organizational design
Chain of command Organizing
Classical principles Paramilitary model
48. Compstat Public Information Officer (PIO)
Contingency theory Planning
Controlling Police legitimacy
Decentralization Police paramilitary units
(PPU)
Disorder index Procedural justice
Generalists Specialization
Goals Systems theory
Leading Total quality management (TQM)
Management Zero-tolerance policing
National Incident-Based
Reporting System (NIBRS)Chapter Outline
I. The Managerial Process
II. The Development of Police Management
a. Classical Police Management
b. Behavioral Police Management
c. Contemporary Police Management
III. Organizational Design
a. Criticisms of the Paramilitary Design
b. Increasing Influence of Police Paramilitary Units
c. Broken-windows and Zero-Tolerance Policing
d. Compstat Process
e. Police Legitimacy and Procedural Justice
IV. Police Goals and Organizational Performance
a. Supervisory Styles, Officer Behavior, and Use of Time
b. Measuring Police Performance
c. Changing Performance Measures
V. Managing Group Behavior
a. Police Subcultures
b. Employee Organizations
c. Police Unions
VI. Media Relations
VII. Summary
VIII. Critical Thinking Questions
IX. References
49. Lecture Outline
I. The Managerial Process
a. Management
i. Directing individuals to achieve organizational goals in an
efficient and effective manner
b. Supervision
i. Focuses primarily on leading and controlling
c. Organizing
i. The process of arranging personnel and physical resources to
carry out plans and accomplish goals and objectives
d. Leading
i. Motivating others to perform various tasks that will
contribute to the accomplishment of goals and objectives
e. Planning
i. The process of preparing for the future by setting goals and
objectives and developing courses of action for accomplishing
them
f. Controlling
i. The process by which managers determine how the quality
and the quantity of departmental systems and services can be
improved, if goals and objectives are being accomplished
1. efficiency
2. effectiveness
g. Chain of command
i. The higher the position, the greater the power, authority, and
influence
1. top managers
1. conduct overall goal formulation and make policy decisions
regarding allocation of resources
2. middle managers
1. formulate objectives and plans for implementing decisions
from above and coordinate activities from below
3. lower managers
1. implement decisions made at higher levels and coordinate and
direct the work of employees at the lowest level of the
50. organization
4. rank-and-file
1. carry out specific tasks
II. The Development of Police Management
a. Classical police management
i. Bureaucracy
1. characteristics that organizations need to operate on a
rational basis
ii. Classical principles of organization
1. specialization
1. division of work
2. authority and responsibility
1. right to command and require obedience
3. discipline
1. necessary for effectiveness
4. unity of command
1. employees are to receive orders from only one supervisor
5. scalar chain
1. hierarchy of authority
6. centralization
1. the extent to which decision making is retained by top
organizational levels
7. paramilitary model
1. emphasizes a legalistic approach and authoritarian
managerial practices intended to control officers’ behavior
b. Behavioral police management
i. Classical approach attacked by police management theorists
in the early 1970s
ii. Need for a more flexible and democratic organizational
model
iii. Research indicated that police work was not directly related
to law enforcement, but rather to maintaining order and
providing social service
iv. The findings from the behavioral science research led to the
development of systems theory and contingency theory and the
51. movement toward private sector influences
1. developed an understanding of the importance of community
relationships to the police
c. Contemporary police management
i. Systems theory
1. systems theory means that all parts of a system are
interrelated and dependent on one another
2. open system
1. interacts with and adapts to its environment
3. closed system
1. does not interact and adapt to its environment
ii. Contingency theory
1. based on open systems theory and recognizes that there are
many internal and external factors that influence organizational
behavior
2. contingency management
1. it all depends on the particular situation
iii. Private sector influences
1. total quality management (TQM)
1. quality-control techniques and the process of continuous
improvement
2. Madison Police Department
III. Organizational Design
a. Organizational design
i. Concerned with the formal patterns of arrangements and
relationships developed by police management to link people
together in order to accomplish organizational goals
b. Tall structure
i. Characterized by many hierarchical levels and narrow spans
of control
ii. Attempt to coordinate their activities through centralization
c. Flat structure
i. Characterized by few hierarchical levels and wide spans of
control
ii. Decentralization
52. 1. authority and decision-making are delegated to lower
organizational levels
d. Criticisms of the paramilitary design
i. As departments moved toward community policing, the
paramilitary design was being questioned
1. strict rules cannot be applied to policing because of the
nature of the work
2. orders are rarely required
3. a great amount of initiative and discretion are required
4. managerial philosophy is characterized by an attitude of
distrust, control, and punishment
e. Increasing influence of police paramilitary units
i. Generic term for traditional SWAT
ii. Becoming a normal part of routine patrol work
f. Broken Windows, Crime, and Zero-tolerance Policing
i. Broken windows
1. based on a hypothesis that when low levels of disorder and
deviance are not held in check, then more serious types of
crimes are likely to follow
ii. Zero-tolerance policing
1. target minor crimes to send a signal that such behavior will
not be tolerated in the community
g. Compstat Process
i. Compstat
1. Acronym for compare statistics
2. Utilizes current crime data to analyze crime patterns and to
respond quickly with appropriate resources and crime strategies
h. Police Legitimacy and Procedural Justice
i. Police legitimacy
1. defined as the public’s confidence in the police as fair and
equitable
ii. Procedural justice
1. being treated fairly by the police when acting under authority
of the criminal law
2. helps to foster legitimacy
3. Gau and Brunson (2010)
53. 1. establish internal guidelines
2. reward professional behavior
3. only promote those who behave professionally
4. disciplinary actions for unprofessional behavior
i. Police goals and organization performance
i. General statements of long-term purpose
ii. Three major influences affect the development of police
goals
1. community
1. consists of the legal framework in which police function and
the community’s input into departmental priorities
2. organizational
1. those powerful members who seek certain goals primarily for
the efficiency and perpetuation of the department but also to
satisfy its members
3. individual
1. generally benefit members
j. Supervisory Styles, Officer Behavior, and Use of Time
i. Traditional, innovative, supportive, active
k. Organizational commitment
i. The strength of an individual’s identification with and
involvement in a particular organization, characterized by a
belief in an organization’s goals and values, a willingness to
exert effort on the organization’s behalf, and a desire to remain
with the organization
l. Measuring police performance
i. external and internal goals should be assessed
1. need to know the extent to which the police department is
satisfying the community it serves
2. need to know whether its goals are compatible with those of
its employees
ii. A number of measures can be used to evaluate
1. crime and disorder measures
2. community measures
3. individual and team measures
iii. NIBRS—National Incident Based Reporting System
54. 1. Improve quantity, quality, and accuracy of statistics
1. distinguishes against attempted and completed crimes
2. provides additional information on victim-offender
relationship
3. includes the location of crimes
m. Changing performance measures
i. Disorder index
ii. Police production and police costs
iii. Effective use of financial resources
iv. Effective use of force and authority
IV. Managing Group Behavior
a. Police subcultures
i. Socialization
1. recruits learn the values and behavioral patterns of
experienced officers
ii. Manager’s culture
iii. Street cop’s culture
iv. Ends-means dilemma
v. Public world of policing
1. presented to the public as the essence of police work
vi. Private world of policing
1. characterized as politically conservative, closed, or secretive,
with a high degree of cynicism and an emphasis on loyalty,
solidarity, and respect for authority
b. Employee organizations
i. Fraternal organizations
c. Police unions
i. Issues negotiated between police unions and management
1. salaries and benefits
2. conditions of work
3. grievance procedures
V. Media Relations
a. Public Information Officer
b. Police handling of crisis events and cases of police
55. misconduct
VI. Chapter Summary
VII.
VIII. Chapter Five focuses on police management.
Managers’ functions may vary by their level within the
organization. For instance, top management may spend a lot of
their time on organizing and planning, whereas lower level
management may be more involved in supervision.
IX. The police organization will have a chain of command. The
higher positions in the chain of command have more power,
authority, and influence. Those at the top of the hierarchy
formulate goals and policy. Those lower in the chain formulate
the objectives and plans for those goals and policies. Those
members at the bottom of the hierarchy carry out the specific
tasks.
X. Police management has evolved through three major
developmental perspectives. The first was the classical police
management. Under the classical principles of organization,
specialization, authority and responsibility, unity of command,
discipline, and centralization were reflected in this approach.
The classical police management perspective resembled a
bureaucracy, a term coined by Max Weber at the end of the 19th
century.
XI. The paramilitary model was part of the classical
perspective. It emphasized a legalistic approach and
authoritarian managerial practices intended to control officers’
behavior.
XII. By the early 1970s, the classical perspective was falling
out of favor with management theorists. The behavioral police
management perspective was there to replace the classical
perspective. There was a considerable amount of behavioral
research conducted in the 1960s regarding police and what they
actually do on the job. Policing was viewed as more complex
than originally thought. Effective policing required qualified
personnel who could handle a broad range of situations and
problems. It was thought that a more collegial model of policing
56. was necessary. Although it was seen as necessary, it was not
well received by all police.
XIII. This movement toward sophistication led to the
contemporary police management perspective. This would
include systems theory and contingency theory. This perspective
recognized the importance of community relationships to the
police.
XIV. Under systems theory, policing should operate as an
open system. An open system interacts with its environment.
This would allow the police agency to be responsive to the
needs of the community. Contingency theory is based on open-
systems theory and suggests that management depends on the
particular situations. This would include taking into
consideration the internal and external factors that influence
organizational behavior.
XV. Roberg applied contingency theory to policing in the late
1970s. He concluded that it was necessary for policing to be
less bureaucratic and less centralized to be effective.
XVI. Total quality management (TQM) may also be used in
policing. TQM places an emphasis on customer service and
continuous improvement. Agencies making the transition to
community policing may find TQM useful.
XVII. Organizational designs are concerned with the
patterns of arrangements and relationships developed by
management to link people together in order to accomplish
goals. Under a tall structure, there are many hierarchical levels
with a narrow span of control. This allows for close supervision
of employees. A flat structure has few hierarchical levels with a
wide span of control. This allows for greater employee
autonomy. The flat structures utilize decentralization in
decision-making. This structure is seen as more conducive to
community policing. However, even when making the transition
to community policing, many agencies hold onto the tall
structure design. The organizational chart illustrates the
functions and relationships among the different groups in the
police agency.
57. XVIII. Police paramilitary units (PPUs), traditionally known
as SWAT, are finding increased involvement in the daily patrol
functions of policing. This is a move away from the traditional
emergency response function. However, the appearance of the
PPUs lends itself to more of a military style rather than
community service style approach.
XIX. Perhaps in line with the increased use of the PPUs,
the police are increasing the use of other aggressive strategies.
One such strategy is broken-windows. Under this strategy, the
police aggressively enforce low-level crimes in order to prevent
serious crimes from occurring.
XX. In support of the broke-windows hypothesis, zero-tolerance
policing targets minor crime in the hope of sending a message
that this type of behavior will not be tolerated in the
community. Early studies of broken-windows and zero-tolerance
have discovered mixed results. It was discovered that, as police
issued more citations, serious crime decreased. However, critics
cite methodological and theoretical flaws in the strategies.
XXI. Compstat was developed to utilize crime data to analyze
crime trends. Developed in New York City, Compstat would
help to determine the appropriate response to crime patterns.
This may include partnerships and connections with the
community or other agencies.
XXII. Management is responsible for establishing the goals of
the agency. The goals identify the role and expectation of the
police. Three major influences affect the development of police
goals. Community influences consist of the legal framework in
which the police function and the community’s input into
policing. Organizational influences are usually top-level
managers who seek certain goals for the efficiency of the
department. Individual influences generally benefit members of
the department.
XXIII. In measuring police performance, one could include
crime and disorder measures. This would include the criminal
statistics such as the NIBRS. Community measures may include
surveys regarding community problems as they relate to crime.
58. Individual and team measures would include evaluations
conducted by department supervisors.
XXIV. In the managing of group behavior, one must be
concerned with the ends-means dilemma. Administration must
be concerned with both the ends or results and the means or the
way in which the ends are achieved. The patrol officer may only
be concerned with the ends, making an arrest. This could result
in an adversarial relationship between the administration and
the rank-and-file.
XXV. In relating to the expectations of the communities, there
are both the public and private worlds of policing. The public
world of policing is presented to the public as the essence of
police work. The private world of policing is closed or secretive
side of policing with an emphasis on loyalty and respect for
authority.
XXVI. Police officers may belong to fraternal organizations and
also police unions. Union have been successful in policing for a
number of reasons. Lagging salaries and poor management are a
few of the reasons. A new legal climate and the law-and-order
mood among a new generation of officers are other reasons for
the success of police unions.
XXVII. There may be issues negotiated between the police
union and management. These issues may involve salary and
benefits, conditions of work, and grievance procedures.
XXVIII. The police management must be concerned with the
way that they interact with the media. They must find ways to
communicate in open and honest ways with the media in order
to project their desired departmental image to the public. It is
important to establish a good working relationship with the
media. Many departments now utilize at least one full-time
Public Information Officer (PIO). The PIO handles the media in
terms of disseminating information and managing the agency’s
public image. This may include times of crisis or police
misconduct.
59. 5
Chapter Six
ORGANIZATIONAL CHANGE
Key Terms
Advisory committees Innovation
Balance of power Internal change
Beat meetings Job redesign
Chicago Alternative Policing Strategy (CAPS)Learning
organization
Change strategies MBWA
Experimental Police District (EPD) Organizational
change
External change Quality leadership
Group norms Research and
development (R&D)
Inertia WHAM
Chapter Outline
I. Organizational Change
a. Resistance to Change
b. Overcoming Resistance to Change
II. The Madison Experience
a. Laying the Foundation
b. Key Elements to Change
c. Results From Madison
III. The Chicago Experience
a. Laying the Foundation
b. Key Elements to Change
c. Results from Chicago
60. d. Lessons Learned From Madison and Chicago
IV. Police Job Redesign
V. Changing Performance Evaluation Criteria
VI. Innovation
a. Compstat as a Change Process
b. Learning Organizations and R&D
c. Police-Researcher Partnerships
VII. Summary
VIII. Critical Thinking Questions
IX. References
Lecture Outline
I. Organizational Change
a. Occurs when an organization adopts new ideas or behaviors
b. Resistance to change
i. Inertia
1. doing things as they have always been done
ii. Misunderstandings
1. officers do not clearly understand the purpose, techniques, or
consequences of a planned change
2. not clearly articulating what new roles will be created and the
effect of those new roles on all involved
iii. Group norms
1. expected behavior from group members
iv. Balance of power
1. changes that threaten autonomy, authority, power, or status of
a group will be resisted
c. Overcoming resistance to change
i. Lessons learned from experiences with community policing
1. the need for pre-implementation training of personnel
2. the importance of taking a long view of the change process
3. the need for support for elected officials and other city
agencies
4. the importance of listening to and involving the community
61. II. The Madison Experience
a. Laying the foundation
i. Officers’ Advisory Council (OAC)
1. provide advice to the chief
2. reflected the problem-solving and research orientation of the
department’s quality-improvement efforts
b. Key elements to change
i. Committee on the future
ii. Quality leadership
iii. Experimental Police District (EPD)
iv. Citizen involvement
c. Results from Madison
i. Lessons learned in Madison for overcoming obstacles to
change
1. Implement participatory management in a police department
2. Decentralization
3. Change one part of the organization before proceeding with
department-wide implementation
4. Recruit highly educated officers likely to be supportive of
change
ii. Successful implementation of community policing can be
directly tied to the amount of change made toward
1. decentralized management
2. participatory management
3. higher educational standards
4. redefinition of the police role
5. involvement of a representative body of citizens
III. The Chicago Experience
a. Laying the foundation
i. CAPS
1. Chicago Alternative Policing Strategy
b. Key elements to change
i. The entire department and the city were to be involved
ii. Officers were to have permanent beat assignments
iii. The department was to have a strong commitment to training
62. iv. The community was to play a significant role in the program
v. Policing was to be linked to the delivery of city services
vi. There was to be an emphasis on crime analysis
c. Results from Chicago
i. Improved public opinion of the police
ii. Favorable ratings of the police
iii. High attendance rate at beat meetings
d. Lessons learned from Madison and Chicago
i. Madison spent more time developing a true participatory
leadership style
ii. Chicago used regular officers and supervisors whereas
Madison used those that were interested
iii. In Madison, employee participation in the change process
was a strong point
iv. In Chicago, the development of partnerships with the
community through beat teams was the strong suit
v. Mix the internal practices from Madison with the external
practices from Chicago
e. A final lesson: Surviving leadership change
i. Backsliding
ii. Chicago seems to have returned to traditional policing roots
while leaving the shell of the program intact
IV. Police Job Redesign
a. Research results with respect to a high level of community-
policing implementation and job redesign are threefold
i. Officers who value internal needs for personal growth and
have a service orientation are more likely to benefit from a
community-policing-enriched job design
ii. More traditionally oriented officers who value extrinsic
rewards likely will not benefit from job redesign
iii. In some departments with organization-wide community
policing, all officers appeared to benefit from a job redesign
1. Job characteristics of autonomy and feedback were
significant in predicting job satisfaction
b. Changing officer performance measures
63. i. Little progress made toward changing criteria
ii. Three criteria from LEMAS survey were used as measures of
community policing development
1. whether a department had a formal written community
policing plan
2. if officers were encouraged to engage in problem-solving
3. if officers had received at least eight hours of community
policing training
V. Changing Officer Performance Measures
a. It is necessary and important for police departments to
change traditional evaluation criteria when they begin to adopt
community policing strategies
i. Unfortunately, little progress has been made in this area
b. A national survey of 410 agencies assessed the extent to
which organizations were employing community policing using
3 key criteria:
i. Whether a department had a formal written community
policing plan
ii. Whether officers were encouraged to engage in problem
solving
iii. Whether officers had received at least 8 hours of community
policing training
1. overall, findings suggested that very little movement has
been made toward evaluating and rewarding community policing
practices
VI. Innovation
a. Refers to the development and use of new ideas and methods
i. Most important to successful innovation is effective and
energetic leadership from the office of the chief
ii. The chief must be able to motivate
iii. The integrity of innovation must be defended
iv. Public support
b. Compstat as a change process
i. Approximately one-third of large agencies had implemented a
64. Compstat-like program
ii. Some believe Compstat will eventually be the dominant
approach to policing in the United States
c. Learning Organizations
i. Processes what it has learned and adapts accordingly
ii. Research and development unit
d. Police-researcher partnerships
i. Organize police work around problem solving
e. Utilize middle managers
i. Facilitate critical thinking
Chapter Summary
Organizational change occurs when an organization adopts new
ideas or
behaviors. However, probably the most common characteristic
of change is people’s resistance to it. Police departments, in
particular, may be used to doing things the way that they have
always been done. This inertia is an example of resistance to
change. Misunderstandings, group norms, and balance of power
are other examples of resistance to change.
Research has shown some ways to overcome the resistance to
change. This is especially directed toward community policing
efforts. Some of the lessons learned included the need for pre-
implementation training of personnel, the importance of taking
a long view of the change process, the need for support from
elected officials and other city agencies, and the importance of
listening to and involving the community.
Madison (Wisconsin) Police Department was perhaps the first
to make the transition to community policing. The chief decided
that something needed to be done with the department. The
chief then decided to involve the employees more organizational
decisions. The Officers’ Advisory Council was formed with the
task of providing advice to the chief.
Some of the lessons learned from the Madison experience
included that it was possible to implement participatory
65. management in a police department and this is likely to produce
more satisfied workers. Decentralization contributed to the
creation of the new management style. This was done one part
at a time. Rather than doing a department-wide implementation,
it was decided to change one part of the organization before
moving on. Over the next two decades, Madison continued to
hire highly educated officers who would be more supportive to
the change. Decentralized organization, participatory
management, higher educational standards, redefinition of the
police role, and involvement in a representative body of citizens
may be directly linked to the successful implementation of
community policing.
Chicago also made a change to community policing. Under the
Chicago experience the entire department and the city were to
be involved. The officers were to have permanent beat
assignments. The department was to have a strong commitment
to training and the community was to play a significant role in
the program. Policing was to be linked to the delivery of city
services. Lastly, there was to be emphasis on crime analysis.
The Chicago effort turned around the public’s opinion of the
police. The public had a more positive opinion of the police
after the experience. Attendance rates at the beat meetings were
the highest in the high-crime areas. The people discussed the
problems that concerned them. This included social disorder,
drugs, gangs, and property crimes among others.
The change to community policing may cause a redesign in the
job of policing. The community policing officers would spend
more time on service and problem-solving tasks than do beat
officers. If the transition was well-planned, it appeared that the
community policing officers were had higher levels of job
satisfaction and better attitudes. However, if the transition was
poorly planned, the officers did get achieve the higher levels of
satisfaction.
Officers who value internal needs for personal growth and have
a service orientation are more likely to benefit from a
community-policing-enriched job design. The traditionally
66. oriented officers who value extrinsic rewards likely will not
benefit from a job redesign.
Innovation refers to the development and use of new ideas and
methods. For successful innovation, there must be effective and
energetic leadership from the office of the chief. The chief must
be able to motivate departmental personnel. Also, the integrity
of innovation must be defended and there must be public
support. If the public is permitted some input, they tend to be
supportive.
As developed in New York, the Compstat process allows top-
level police managers to share information about crime. It
allows for increased levels of managerial control, discretion,
and accountability. It also has the potential to significantly
impact organizational change. Research concerning department
with and departments without Compstat-like programs produced
interesting findings. It would appear that there may be a
movement away from community policing by those agencies
adopting Compstat-like programs.
In making the police department into a learning organization,
police work should be organized around problem solving.
Middle managers could be used to facilitate critical thinking.
Research and development would be included as part of the
police department. This could include police-researcher
partnerships. This will allow the department to become involved
in the research project and learn something about itself.
SELECTION AND DEVELOPMENT
CHAPTER SEVEN
1
To start with
What should be the selection criteria for police officers?
67. 2
Recruitment
The recruitment of qualified candidates is first step in selection
The importance of ratio of the number of applicants to the
number of who qualifies
Of course, a variety of recruitment methods exist
Newspaper ads
Career fairs
The Internet
3
Recruitment (cont.)
Programs to recruit young people also exist
College internships
Explorer programs
School resource officers
4
Recruitment Targeting Females and Minorities
The recruitment of minorities and females is essential
Only about 18 percent of agencies used a targeted recruitment
strategy
Annual recruiting budget & the number of applications are
correlated
68. 5
Targeting the Service Oriented
An innovative recruitment strategy is being tried in a range of
departments that focuses on service-oriented individuals
Known as Hiring in the Spirit of Service (HSS)
Involved new marketing strategies
Also involved developing valid pre-employment testing
procedures, job task analyses, and performance measures
relating to community policing and service-oriented practices
6
Selection
Aims to determine which candidates are best suited
Various selection criteria and tests are used
Validity
Reliability
What’s the difference?
7
Selection (2)
Validity is important because invalid criteria may have
disparate impact on protected groups
Title VII of the 1964 Civil Rights Act. Title VII prohibits
69. discrimination in the workplace.
Equal Employment Opportunity Act of 1972 expended it
Selection criteria and exams must be related to the quality of
the job
8
Selection (3)
Bona Fide Occupational Qualifications: Employment
qualifications that employers are allowed to consider while
making decisions about hiring and retention of employees.
The qualification should relate to an essential job duty and is
considered necessary for operation of the particular business.
9
Pre-employment Standards
A number of standards must be met prior to employment
Standards vary across departments, however
Age
Height and weight
Vision
Physical agility and strength
Residency
Education
10
70. General Suitability
Departments usually conduct extensive investigation of an
applicant’s past experience , behavior, and work history to
assess suitability
Background investigation
Polygraph examination
Psychological condition – California Personality Inventory
Medical condition
11
Pre-employment Testing
A variety of pre-employment tests are used by departments
Written exam
Research suggests that minorities tend to score lower on entry
exam
Function of educational level
Personal interview
Usually occurs at the end of the selection process
Attributes not measured elsewhere are measured
What attributes?
Not proven to be a particularly robust predictor of performance
12
12
Americans With Disabilities Act
The purpose of ADA is to eliminate barriers to equal
employment opportunity
71. Also requires that applicants be given a conditional offer of
employment prior to taking an exam or a test that may be
disability related
Departments will need to change some of their current
procedures
13
Recruit Training
Peace Officer Standards and Training (POST) is the state
standards organization that determines training program content
Some states require training prior to employment consideration
Program orientation concerns stressful vs. non-stressful training
Philosophy and instructional methods = training and education
What is the difference between training and education?
14
Recruit Training (cont.)
An important aspect of program development concerns what
type of instructional methods to use
Pedagogy
Andragogy
What differentiates these two methods?
Cognitive and problem-based learning
What differentiates these two learning approaches?
15
72. Curriculum Development and Content
Program curricula should include two primary criteria:
Mission statement
Ethical considerations
A host of instructional topics are included in programs
Firearm skills, self-defense skills, health, and fitness
Patrol, investigation, and community vehicle operations
First aid and CPR, report writing, and use of non-lethal
weapons
16
Curriculum Development and Content (cont.)
Community policing training has increased considerably
What types of community policing trainings exist? P 212
Study shows fewer than ½ of academies provide training in the
areas of problem-solving or analyzing
Problem is that this is most critical aspect of community
policing
Terrorism-related training has also risen in recent years
90% of academics provided such training in 2006; 80% in 2002
17
Curriculum Updates
Outside of community policing and terrorism-related policing,
other curriculum updates have occurred
Ethics and integrity
De-escalation of force
Communication
Conducted Energy Devices
73. Juveniles
Mentally ill
18
FTO Program
Following the academy, recruits go through a final phase of
training, field training, to prepare for realities of police work
New officers being broken in by experienced old-timers
Exposure to values, and department culture; “real world” of
policing
Recently, the PTO program has been adopted, emphasizing:
Problem-based learning
What does this learning approach entail?
19
Career Growth
Officers shouldn’t remain stagnant after training; development
is essential
Development can be achieved in various ways
In-service training
Specialized training
Promotion and assessment centers
Lateral entry
20
Summary
74. The move by police departments to more community policing
oriented practices requires attention to personnel quality
Importance of recruitment and pre-employment standards
Dictated by department’s view of what an effective officer is
Attention to training and education are also essential
Important of andragogy as opposed to pedagogy
Shift from FTO to PTO programs
Officers must be ready for changes, new assignments,
promotions
21
5
Chapter Eight
FIELD OPERATIONS
Key Terms
Bias crime Hot spots
Computer-aided dispatch Law enforcement
Computerized crime mapping Order
maintenance
Crackdowns Proactive arrests
Crime suppression Preliminary
investigation
Directed patrol Primary aggressor laws
Dual arrest Proactive
Enticement Quality-of-life
policing
75. Entrapment Reactive
Event analysis Social services
Follow-up investigations Specialist
General deterrence Specific deterrence
Generalist Target oriented
Chapter Outline
I. The Patrol Function
a. Historical Development
b. Patrol Methods
c. Use of Patrol Resources
II. Focused Interventions
a. Proactive Arrests and Crackdowns
b. Guns and Gang Violence
c. Focused Deterrence Initiatives
d. Policing Disorder: Zero Tolerance and Quality-of-Life
Policing
e. Problem Oriented Policing Focused on Disorder
III. Reactive Arrests and Intimate Partner Violence
IV. Police Pursuits
V. The Investigative Function
a. Historical Development
VI. Selected Research on Investigative Operations
a. Advances in Physical Evidence: AFIS and DNA
b. Career Criminal Programs
c. Bias Crime Programs
d. Detective-Patrol Relationships
e. Enticement and Entrapment
VII. Summary
VIII. Critical Thinking Questions
IX. References
Lecture Outline
76. I. The Patrol Function
a. Goals of patrol
i. Crime prevention and deterrence
ii. Apprehension of offenders
iii. Creation of a sense of community security and satisfaction
iv. Provision of non-crime-related services
v. Traffic control
vi. Identifying and solving community problems with respect to
crime and disorder
b. Patrol officers perform three functions
i. Law enforcement
1. make arrests, issue citations, conduct investigations
ii. Order maintenance
1. loud parties, underage drinking, neighborhood disputes
iii. Social services
1. take reports, provide information, assist the public
c. Historical development
i. Two developments in the 1930s changed the nature of patrol
1. greatly increased use of patrol car
2. development of Uniform Crime Report
ii. Crime suppression
1. traditionally regarded as the most important patrol function
2. more area could be covered and response time shortened
3. create the impression of a police “omnipresence”
4. further isolated the officer from the community
iii. Development of radio and telephone
1. changed patrol from proactive to reactive
iv. Patrol is once again attempting to regain knowledge and
awareness of the neighborhood
1. changed emphasis from incident oriented to problem oriented
2. changed emphasis from responding to problems to solving
problems that relate to or cause crime
v. Terrorism and patrol
1. target oriented
a. assess likely targets in their districts
2. event analysis
77. a. police should be aware of important celebrations, ideologies,
and anniversaries of known activists, terrorists
d. Patrol methods
i. Two most dominate methods are by foot and by automobile
1. foot patrol
a. resurgence of foot patrol
b. may effect a slight reduction in crime
c. primarily reduces citizens’ fears of crime and changes the
nature of police-citizen interactions
ii. Use of motorcycles, motor scooters, three-wheeled vehicles,
planes, bicycles, helicopters, horses, boats
e. Use of patrol resources
i. Patrol staffing
1. one-officer versus two-officer units
a. One-officer units produced more arrests. Fewer citizen
complaints, less expensive
ii. Resource determination
1. comparative approach
a. involves comparing one or more cities, using a ratio of police
officers per 10,000 population unit
iii. Resource allocation
1. two important variables for determining allocation
a. location and time
i. dividing the community into beats
ii. shifts
2. the greater the number of problems or calls for service, the
smaller the size of the beat and the more concentrated the
resources
iv. Computerized crime mapping
1. assists officers about where to concentrate their patrol
activities
2. computer-aided dispatch (CAD)
3. ICAM
a. Information Collection for Automated Mapping
b. developed to help beat officers focus on problem solving
78. II. Focused Interventions
a. Directed patrol
i. More proactive, uses uncommitted time for a specified
activity, and is based on crime and problem analysis
ii. Identify hot spots and hot times for crime and allocate
personnel accordingly
b. Proactive arrests and crackdowns
i. Proactive arrests are initiated by the police and focus on a
narrow set of high-risk targets
ii. Crackdowns are intensive, short-term increases in officer
presence and arrests for specific types of offenses or for all
offenses in specific areas
iii. Residual deterrence
1. some crime reduction continues even after the crackdown has
ended
iv. deterrence decay
1. a lessening of the crime deterrent effect
2. crackdowns might be more effective if they are limited in
duration and rotated across crime targets or target areas
c. Guns and gang violence
i. Kansas City Gun Experiment (1995)
1. specific deterrence was where the goal was to focus on the
seizure of illegal weapons from targeted offenders
2. general deterrence was where the goal was to maximize
motor vehicle stops as a sign of increased police presence
3. specific deterrence strategies appear to be more effective
than general deterrence strategies
ii. Pittsburgh’s Firearm Suppression Patrol (FSP)
iii. Boston Gun Project (1996)
1. cease-fire strategy
a. an attempt to deter the particular problem of gang-related
violence
iv. Cincinnati Initiative to Reduce Violence (CIRV)
1. conflict between street groups is responsible for a large
portion of urban violence
79. 2. early assessments show a decline in gang-related violence
d. Focused Deterrence Initiatives
i. Also known as “pulling-levers policing”
1. based on the premise that conflict between street groups over
issues of respect is responsible for a large portion of urban
violence and that reaching out to these groups and their
members with a specific deterrent message and offers of
assistance to escape a violent lifestyle can reduce violence
2. individuals identified through this process are brought
together with law enforcement, social service agencies, and
community members at what are referred to as offender
notification meetings, “call in” sessions or forums where a
specific deterrent message is conveyed
ii. Most well-known initiative is Boston Gun Project
1. also known as the ceasefire strategy
a. emphasized a team approach and involving local and federal
police and other justice system agencies.
b. also included community and private sector strategies
i. educational and employment opportunities
e. Policing disorder: Zero-tolerance and quality-of-life policing
i. Based on broken windows theory
ii. Quality-of-life policing
f. Problem-oriented policing focused on disorder
i. SMART—Specialized Multi-Agency Response Team
III. Reactive Arrests and Domestic Violence
a. Minneapolis Domestic Violence Experiment (1984)
i. Implemented mandatory-arrest policies
b. Dual arrest
i. Police arrest both parties in intimate violence cases
c. Police pursuits
i. Departments need policies regarding police pursuits
1. violent felony only pursuit policy
2. restrictive policy
3. judgmental policy
ii. Foot pursuits
80. IV. The Investigative Function
a. Historical development
i. In the mid-1850s to early 1900s, the detective was more like a
“secretive rogue”
ii. Due process revolution
b. Terrorism and investigation
i. Needs to be proactive
ii. Investigation remains highly individualized and disjointed
from the rest of the department
c. Intelligence-led policing
i. Involves intelligence analysis of data collected through
improved data collection and sharing systems
ii. Requires organizational changes
V. Selected Research on Investigative Operations
a. Advances in physical evidence: AFIS and DNA
i. Two relatively recent developments in physical evidence are
likely to have a significant impact on investigative effectiveness
1. automated fingerprint identification system (AFIS)
a. allows for fingerprints recovered at a crime scene to be
compared with thousands of other prints on file in department’s
computer system
2. DNA testing
a. allows for the comparison of human cell materials found at a
crime scene to find a match between two samples
i. usually blood, semen, and hair
b. Career criminal programs
i. Some research suggests that between 7 to 10 percent of
individuals are responsible for committing 50 to 60 percent of
crimes
ii. Repeat Offender Project (ROP)
c. Bias crime programs
i. One study found that bias crime clearances were higher in
departments where police responses to these crimes emphasized
specialized investigations and arrest
81. d. Detective-patrol relationships
i. Different status between investigators and patrol officers
e. Enticement and entrapment
i. When the police provide both the opportunity and the intent
to commit a crime
ii. Sting operations
Chapter Summary
Chapter Eight focuses on police field operations. This involves
the patrol function of the police. The goals of patrol include
crime prevention and deterrence, apprehension of offenders,
creating a sense of community security and satisfaction, and
traffic control.
Two critical developments occurred in the 1930s that changed
the nature of the patrol officer. One was the increased use of the
patrol car. The other was the development of the Uniform Crime
Reports. The police have gone from a proactive approach to
reactive approach. The police respond when called.
The two most dominate methods of patrol are by automobile and
by foot. Controversy exists concerning the use of one-person or
two-person patrol cars. Studies indicate that one-person cars
make more arrests, filed more formal crime reports, received
fewer citizen complaints, and were less expensive.
The 1970s and 1980s saw a resurgence of foot patrol. The
officers had been removed from contact with the citizens
because of the patrol car. For foot patrol to be successful, it
must be implemented in areas in which officers can interact
with citizens. The size of the foot patrol beat should be small
enough that it may be covered once or twice per shift.
One method used to determine the appropriate number of police
personnel for a city is the comparative approach. This approach
involves comparing one or more cities, using a ratio of police
officers per 10,000 population unit. This method is the most
frequently used.
In allocating resources, location and time are the most
82. important variables. Once these variables are known, then the
department would know how best to deploy personnel.
Computerized mapping assists some departments in helping
officers focus on problem solving.
Police time may be better spent focusing on directed patrol and
hot spots. Directed patrol is more proactive, using uncommitted
time for a specified activity, and is based on crime and problem
analysis. The police may use their time more effectively by
focusing on hot spots, places where most crimes occur, and hot
times, the times when the crimes may occur. The police will
have to rely on research to establish the spots and times.
The police may be more proactive and initiate more contact with
citizens. Crackdowns would be a way for the police to be more
proactive. Crackdowns may be more effective if they are limited
in duration and rotated across crime targets and target areas.
The evidence appears to support the notion of an initial
deterrent effect on some offenses, as well as support for the
notion of residual deterrence. This occurs when crime reduction
continues even after the crackdown has ended.
Another area of proactive enforcement by the police was with
guns and gangs. Several studies have been conducted with the
police cracking down on illegal weapons and violent behavior
by gangs.
Quality-of-life policing is based on the broken-windows theory.
The police will not tolerate even minor crimes. This should
improve the quality-of-life in the neighborhoods and indirectly
lead to a lower rate of serious crime.
The police response to domestic violence has lead to
mandatory-arrest policies being implemented. Analysis of
police pursuits have also called for agencies to adopt policies
regarding when to pursue and when to back away.
Police departments are encouraged to develop proper policy and
guidelines regarding police pursuits, either on foot or in a
vehicle. Some departments have a violent felony only pursuit
policy. Others utilize a restrictive policy or a judgmental
policy. A few agencies discourage all vehicle pursuits.
83. In addition to the patrol function, the police have an
investigative function. The patrol officers may conduct the
initial investigation but it is the detective, or investigator, that
handles the follow-up investigation. The detective is to
determine if a crime has been committed, to identify the
perpetrator, apprehend the perpetrator, and to provide evidence
to support a conviction in court.
Investigations must change to some extent with respect to the
threat of terrorism. Police investigation may need to become
more proactive. Also, investigation units need to integrate
themselves with the rest of the department and redirect their
functional focus.
A recent management innovation related to investigations is
intelligence-led policing. This involves intelligence analysis of
data collected through improved systems.
Detectives should abandon crime control through apprehension
as a principle goal of investigations. They should focus on
justice. Detectives should look for clear crime patterns and
utilize problem solving strategies to prevent crime.
While being proactive, the police must be concerned with
enticement and entrapment. If the police provide both the
opportunity and the intent to commit a crime, they police may
be guilty of entrapment and the charges against the suspect may
be dismissed.
7
Chapter Seven
SELECTION AND DEVELOPMENT
Key Terms
84. Andragogy Peace Officer
Standards and
BFOQ Training (POST)
Career growth Pedagogy
Cognitive learning Police training officer (PTO)
Deescalation of force Problem based learning training
Disparate impact methods
Education Procedural justice
Field training officer (FTO) Screening in
Four-fifths rule Screening out
In-service training Specialized training
Job task analysis Training
Lateral entry
Chapter Outline
I. Recruitment
a. Recruitment Methods
b. Targeting Females and Minorities
c. Targeting the Service Oriented
II. Selection
a. Pre-employment Standards
b. General Suitability
c. Pre-employment Testing
d. Recruit Screening Methods
e. Americans with Disabilities Act
III. Development
a. Recruit Training
b. Program Orientation
c. Philosophy and Instructional Methods
d. Curriculum Development and Content
e. Curriculum Updates
f. Effectiveness of Recruit Training
g. Field Training
h. Career Growth
IV. Summary
85. V. Critical Thinking Questions
VI. Notes
VII. References
VIII. Suggested Website for Further Study
Lecture Outline
I. Recruitment
a. The initial step in the selection process
b. Recruiting methods
i. Newspaper ads
ii. Career fairs
iii. Internet
c. Targeting females and minorities
i. Strategies needed to increase the number of female and
minority applicants
ii. Jordan et al. (2009)
a. 18 percent of agencies used a targeted recruitment strategy
b. a positive relationship found between the annual recruiting
budget and the number of applications from women and
minorities and the number hired
c. special entry conditions
d. starting pay
e. higher education
d. Targeting the service oriented
i. Hiring in the Spirit of Service (HSS)
II. Selection
a. Validity
i. The degree to which a measure actually assessed the attribute
it is designed to measure
b. Reliability
i. Measures ability to yield consist results over time
c. Title VII
i. Prohibits discrimination in the workplace
ii. Griggs v. Duke Power Company (1971)
86. a. held that an employer’s requirement of a high school diploma
and two standardized written tests for a position disqualified a
higher percentage of blacks and could not be shown to be
related to job performance
b. disparate impact
c. four-fifths rule
a. selection method can be considered to have legally disparate
impact when the selection rate of a group is less than 80 percent
of the most successful group
iii. Albemarle Paper Company v. Moody (1975)
a. selection and promotion tests or standards must be shown to
be related to job performance
iv. Davis v. City of Dallas (1985)
a. upheld the department’s requirement of 45 college credits
v. Bona fide occupational qualifications (BFOQ)
a. permissible under Title VII
d. Job task analysis
i. Identifies behaviors necessary for adequate job performance
e. Preemployment standards
i. Age
ii. Height and weight
a. Vanguard Justice Society v. Hughes (1979)
a. Found this as evidence of gender discrimination
iii. Vision
a. relaxed over the years
iv. Physical agility and strength
v. Residency
vi. Education
f. General suitability
i. Background investigation
a. candidate’s criminal history and history of drug use
a. Davis v. City of Dallas (1985)
i. Upheld the department’s requirement that applicants cannot
have recent or excessive histories of marijuana use
b. Shield Club v. City of Cleveland (1986)
i. Upheld drug-testing requirement and the rejection of
87. applicants who tested positive for narcotics, amphetamines, or
hallucinogenics
ii. Polygraph examination
a. some jurisdictions have made such testing illegal
iii. Psychological condition
a. has become more common over the past decade
iv. Psychological testing to screen in candidates
v. Medical condition
a. virtually all departments have certain medical requirements
g. Preemployment testing
i. Written exam
ii. Validity of written exams
iii. Written exams and performance
iv. Too smart for policing
v. Personal interview
vi. Americans With Disabilities Act
a. prohibits discrimination against qualified individuals with a
disability
b. blanket exclusions of individuals with a particular disability
are not permissible
h. Recruit Screening Methods
i. A variety of methods are employed
a. criminal records checks
b. background investigations
c. driving record checks
d. personal interviews
e. medical exams and drug testing
f. physical agility tests
g. written aptitude tests
h. polygraph examination
ii. Selection of candidates is time-consuming and expensive
i. Americans with Disabilities Act
i. Purpose is to eliminate barriers to equal employment
opportunity and to provide equal access to individuals with
disabilities to the programs, services, and activities delivered by
government entities
88. III. Development
a. Recruit training
i. Peace Officer Standards and Training (POST)
ii. Program orientation
a. stressful training
a. like military boot camp or basic training
b. nonstressful training
a. more of an academic environment
iii. Philosophy and instructional methods
a. training
a. the process of instructing the individual how to do the job
b. education
a. the process of providing a general body of knowledge on
which decisions can be based as to why something is being done
c. pedagogy
a. the art and science of teaching children
d. andragogy
a. the art and science of helping adults learn
b. recruits would benefit from such an approach with respect to
topics that are relevant to community policing
e. cognitive learning
a. focuses on the process that establishes valid thinking patterns
iv. Problem-based learning (PBL)
a. incorporates adult learning principles in attempting to help
students develop problem-solving, critical thinking, and self-
directed skills
b. occurs in a collaborative environment where communication
skills are stressed
v. Curriculum development and content
a. mission statement and ethical considerations
b. job task analysis
c. median number of hours of recruit training was 761 hours
vi. Diverse nature of subject matter
a. firearm skills
b. self-defense skills
89. c. health and fitness
d. patrol investigations
e. emergency vehicle operations
f. first aid/CPR
b. Program Orientation
i. Whether training should be stressful or non-stressful
a. basic training versus academic environment
ii. Training environments tend to vary by type of academy
a. county police
b. state police
c. sherriff’s office
d. municipal police
c. Philosophy and Instructional Methods
i. Philosophy revolves around two primary approaches
a. training
a. the process of instructing the individual how to do the job by
providing relevant information about the job
i. deals with specific factors and procedures
b. education
a. the process of providing a general body of knowledge on
which decisions can be based as to why something is being done
while performing the job
i. broader in scope and is concerned with theories, concepts,
issues, and alternatives
b. andragogy and pedagogy
i. pedagogy is the art and science of teaching children
ii. andragogy it’s the art and science of helping adults learn
c. cognitive and problem-based learning
i. training that goes beyond learning a specific skill or task and
instead focuses on the process that establishes valid thinking
patterns
ii. problem-based learning incorporates adult learning principles
in attempting to help students develop problem-solving, critical
thinking, and self-directed skills with respect to subject matter
d. Curriculum Development and Content
e. Curriculum updates
90. i. Ethics and integrity
ii. Deescalation of force
a. non-aggressive behavior that reduces violence
b. anger management and conflict resolution
iii. Communication
iv. Conducted Energy Devices (CEDs)
a. commonly referred to as Tasers
b. used as a means to deescalate force
v. Juveniles
a. nearly all departments include training on juveniles
b. focuses on how interacting with teens may need to differ
from interacting with adults
a. Importance of perceived treatment
c. Connecticut and training on youth
a. Effective Police Intervention with Youth
vi. Mentally ill
a. an increasingly important issue that few departments have
training for
b. study suggested that methods ranked highest by police as
effective training methods for dealing with this population was
videos and use of small group discussions
a. Role playing was rated significantly lower
vii. Effectiveness of recruit training
a. organizational culture
f. Effectiveness of Recruit Training
g. Field training
i. FTO program
ii. PTO program
a. utilizes problem based learning
h. Career growth
i. Individual development as well as for a specific position with
the department
ii. In-service training
a. primary purpose is the regular updating of all members of the
department in a wide variety of subjects
b. generally last 1–2 weeks and offer relatively limited coverage