1.i agree with your analysis of the rosa county case and the nee

1. 1.I agree with your analysis of the Rosa County Case and the
need of a root cause analysis.
I would suppose that a root cause analysis would be the first
step in determining what the change order would be needed.
The first goal
of root cause analysis is to discover the root cause of a problem
or event.
The second goal
is to fully understand how to fix, compensate, or learn from
any underlying issues within the root cause.
The third goal
is to apply what we learn from this analysis to systematically
prevent future issues or to repeat successes. Analysis is only as
good as what we do with that analysis, so the third goal of RCA
is important. (Tableau.com., n.d.)
Reference:
Tableau.com. (n.d.),
Root Cause Analysis: Definition, Examples & Methods
,
https://www.tableau.com/learn/articles/root-cause-analysis
2.
I'm with you regarding the need for both a CCB and an actual
change control process.
Ideally, we want the staff who will use (or use) the Rosa County
system daily or contribute to the current project at a User level
to recommend and suggest changes as things move along. The
change control process is a more professional version of the old

2. "suggestion box", but it's helpful when done right. Those
suggested changes need to be reviewed at a higher level, for
potential impacts to budget, schedule, scope, etc. Neither of
these elements works without the other, really. If there is no
change management process or plan in place, the staff have no
way to formally request changes. And, if there is no governing
authority to the change process to determine who will make
which changes, the change request dies at the request stage.
So, following on from your post, we can view the change
management process as feeding into the CCB, with the CCB
being the end-point of the change management process. It's a
synergistic relationship.