The task of the training group was to brainstorm on the various aspects of training.
Our group consisted of these participants.
The group used the Who, How, What approach. First we identified who would require training:IS/YS and Circulation Staff (whoever registers patrons) - on the ins and outs of text notices Patrons – on how text notices work, how they can opt in and out
We suggest Tiered Training for training the staff. Level 1: Vendor provides training to Pat Beers, LIT, and Designated Trainer(s) (Scott Sime?) on the general features of the text notices software.Level 2: Designated Trainer(s) will provide training to Tech Squad members and Designated Others on the JCL-customized features.Level 3: Tech Squad members and Designated Others will provide training on the branch/department level.
The methods used to educate patrons about and train patrons on text notices would consists of: Handouts, Tile on homepage, E-mail notices, and staff at service points announcing the new service and explaining how to sign up for it. Another method that would allow patrons to learn more about it and opt in/out would be a link from the website. Example: D.C. Public LibraryFor new users, a revised library card application would include the text option announcing the new service, explaining how to opt in
LeadershipProject 3Text Messaging to PatronsTraining Group<br /> <br />
Who will require training? <br /> <br />IS/YS and Circulation Staff (whoever registers patrons)<br /> <br />Patrons<br />
Howto train staff<br />Tiered Training<br />Level 1: Vendor provides training to Pat Beers, LIT, and Designated Trainer(s) on the general features of the text notices software.<br />Level 2: Designated Trainer(s) provides training to Tech Squad members and Designated Others on the JCL-customized features of the software.<br />Level 3: Tech Squad members and Designated Others provide training on the branch/departmental level. <br />
How to train staff<br />Other ways to disseminate text notice training:<br />System-wide CS, IS, and YS meetings (for refreshers and new staff)<br />Hand-outs<br />E-mails<br />Intranet<br />SDO Training classes<br />
Howto train patrons<br />Handouts<br />Tile on homepage <br />E-mail notices<br />Staff having short, informal talks with patrons at service points<br /> Link from Account Information on website<br /> Example: D.C. Public Library<br />Revised library card application which includes text option<br /> <br />
Whatto cover in training<br />How text notices work. What the text messages will look like, what info they’ll contain. What time of day they’ll be sent. If the patron will also receive an e-mail notice. If there will be a call-back number option in the text. <br />How patrons can opt in for text notices. New patrons will select texting on the new card application. Existing patrons will be offered the option when they interact with IS/YS and clerks. <br />
Whatto cover in training<br />Who to report problems that the patron experiences to –Scott Sime? Text Notices Task Force ?<br />What the limits are on troubleshooting problems with cell phones, service providers<br />What charges may apply. <br />Are kids allowed to receive text notices or are notices sent to parent/guardian?<br />