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Economic downturn may reduce
purchasing power. Unfavorable user
experience could lead to negative
reviews, impacting brand reputation
01.
Implementing loyalty programs to
retain customers. Leveraging customer
feedback for product improvement
enhances satisfaction and loyalty
02.
Expanding product range to meet
diverse needs. Utilizing social media
for positive brand engagement and
customer relationship building
Discovery Phase
Customers explore product offerings,
seeking information to understand
features and benefits before making
a purchase decision
Engagement Stage
After the purchase, customers actively
engage with the product, providing
feedback and forming a lasting
connection with the brand
Supply chain disruptions may impact
product delivery. Dependence on
a single supplier may result in
vulnerability to market fluctuations
01.
Implementing robust supply chain
management systems. Collaborating
with suppliers for innovative product
development and cost-effective solutions
02.
Expand suppliers for risk mitigation,
create transparent communication, and
foster partnerships for shared growth
and success
Onboarding Phase
Suppliers align with the company,
establishing communication channels and
grasping procurement processes to fulfill
product and service delivery needs
Performance Stage
Thriving suppliers achieve performance,
meeting quality standards, timelines,
fostering mutually beneficial long-term
relationships consistently
Job insecurity during economic
downturns. Lack of professional
development opportunities may lead
to disengagement and turnover
01.
Offering training programs for skill
enhancement. Recognizing and
rewarding employee contributions
enhances motivation
02.
Enhancing work-life balance through
flexible arrangements and nurturing
open communication for a collaborative
and positive workplace atmosphere
Onboarding Phase
New employees undergo onboarding,
where they learn about the company
culture, policies, and their roles within
the organization
Growth Stage
As employees gain experience,
they enter the growth stage, actively
contributing to projects, advancing
their careers
Regulatory changes may affect
investment strategies. Failure to
diversify investments increases
exposure to market risks
01.
Regularly updating investors on
company performance. Diversifying
investment portfolios to mitigate risks
and maximize returns
02.
Utilizing technology for instant market
analysis, while forming key alliances
and acquisitions to strengthen market
standing and shareholder value
Research Phase
Investors conduct thorough research on
the company's financial health, market
position, and growth potential before
making investment decisions
Monitoring Stage
Prior to investing, thorough research
is conducted by investors on the
company's financial health, market
position, and growth potential
PHASES
RISKS
OPPORTUNITIES
Customer Supplier
Employee Investor
STAKEHOLDER JOURNEY MAP A stakeholder journey map is a tool to visualize and understand how different stakeholders interact with your
offering, enabling you to enhance their experience and address any issues they may encounter along the way

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Stakeholder-Journey-Map.pdf How to Make a Stakeholder Map in Excel: 10 Stakeholder Map Templates

  • 1. Economic downturn may reduce purchasing power. Unfavorable user experience could lead to negative reviews, impacting brand reputation 01. Implementing loyalty programs to retain customers. Leveraging customer feedback for product improvement enhances satisfaction and loyalty 02. Expanding product range to meet diverse needs. Utilizing social media for positive brand engagement and customer relationship building Discovery Phase Customers explore product offerings, seeking information to understand features and benefits before making a purchase decision Engagement Stage After the purchase, customers actively engage with the product, providing feedback and forming a lasting connection with the brand Supply chain disruptions may impact product delivery. Dependence on a single supplier may result in vulnerability to market fluctuations 01. Implementing robust supply chain management systems. Collaborating with suppliers for innovative product development and cost-effective solutions 02. Expand suppliers for risk mitigation, create transparent communication, and foster partnerships for shared growth and success Onboarding Phase Suppliers align with the company, establishing communication channels and grasping procurement processes to fulfill product and service delivery needs Performance Stage Thriving suppliers achieve performance, meeting quality standards, timelines, fostering mutually beneficial long-term relationships consistently Job insecurity during economic downturns. Lack of professional development opportunities may lead to disengagement and turnover 01. Offering training programs for skill enhancement. Recognizing and rewarding employee contributions enhances motivation 02. Enhancing work-life balance through flexible arrangements and nurturing open communication for a collaborative and positive workplace atmosphere Onboarding Phase New employees undergo onboarding, where they learn about the company culture, policies, and their roles within the organization Growth Stage As employees gain experience, they enter the growth stage, actively contributing to projects, advancing their careers Regulatory changes may affect investment strategies. Failure to diversify investments increases exposure to market risks 01. Regularly updating investors on company performance. Diversifying investment portfolios to mitigate risks and maximize returns 02. Utilizing technology for instant market analysis, while forming key alliances and acquisitions to strengthen market standing and shareholder value Research Phase Investors conduct thorough research on the company's financial health, market position, and growth potential before making investment decisions Monitoring Stage Prior to investing, thorough research is conducted by investors on the company's financial health, market position, and growth potential PHASES RISKS OPPORTUNITIES Customer Supplier Employee Investor STAKEHOLDER JOURNEY MAP A stakeholder journey map is a tool to visualize and understand how different stakeholders interact with your offering, enabling you to enhance their experience and address any issues they may encounter along the way