Rajesh Rampal deposited a cheque for Rs. 30,000 into his Zerodha trading account over a month ago on February 16th, 2017 but the funds were not credited to his account until March 14th, 2017. He has complained to Zerodha multiple times about the delay in crediting the funds and is dissatisfied with their explanations. Zerodha claims they did not receive details of the cheque deposit from the bank and can take up to 5 days to credit funds, but Rajesh insists they acknowledged receipt of his deposit email on the same day and is considering taking further action due to the long delay and lack of a satisfactory response from Zerodha.

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Ticket #284266
Ticket
Status:
Open
Department: Incoming
Create Date: 14/03/2017 9:51 am
Name: Rajesh Rampal
Email: rampalrajesh@hotmail.com
Phone:
Subject:Fw: Deposit Rs 30,000 in HDFC for credit of Rajesh
Rampal ZR6470
Ticket Thread
14/03/2017 9:51 am
Please refer to my email of 16th February 2017 below regarding deposit of cheque 370287 drawn on PNB for Rs
credit to account no CA 05230340001348 of zerodha in Bangalore -However I find the credit is still not there in
account.
Due to the sad demise of my mother on 17th february 2017 I could inform you earlier of this matter. Please che
end and inform me.
Best regards
Rajesh Rampal
From: RajeshRampal <rampalrajesh@hotmail.com>
Sent: Thursday,February16, 2017 8:42 PM
To: support@zerodha.com
Subject:DepositRs 30,000 inHDFC for creditof RajeshRampal ZR6470

2. I deposited Cheque no 370287 dated 16th February 2017 drawn on PNB for Rs 30,000 favouring Zerodha for cre
account no. CA 05230340001348 Richmond Road Bangalore.
Regards
Rajesh Rampal
ZR6470
IMG_2339[1].JPG(1.9 mb)
14/03/2017 6:05 pm PrashanthR R
Greetings from Zerodha!!
We hereby inform to you that an amount which you had transferred through Cheque to your trading account has
received.
Backoffice updation will take place by end of the day.
14/03/2017 7:20 pm
Thank you. And why after nearly a month? Any reason
14/03/2017 7:20 pm Rajesh Rampal
Is it not strange that it akes more than a month for Zerodha to give credit to a client for payments received. I ho
have a good reason for this lapse.
Rajesh Rampal
From: ZerodhaSupport<support@zerodha.com>
Sent: Tuesday,March 14, 2017 6:05 PM
To: rampalrajesh@hotmail.com
Subject:Re: Fw:DepositRs 30,000 inHDFC for creditof RajeshRampal ZR6470
15/03/2017 9:39 am PrashanthR R
Greetings from Zerodha!!
We consider, we receive only the cheque number and amount from the bank end. So once you transfer through ch
cheque get cleared in 3 days,So please send us a mail or call our support desk. To update your limits in 3 working
15/03/2017 9:49 am
My Dear SIR, STOP FOOLING ME ELSE I SHALL BE FORCED TO REPORT THIS TO SEBI AND NSE. I s
following mail on 16th February 2017 to you and you acknowledged it also - SEE MY MAIL OF 16th February
check your s too - I am 61 and CA....... When you were informed on 16th February of this deposit HOW DID YO
A MONTH TO Credit this to my account - give me an ANSWER that is to my complete satisfaction From: Rajes
Sent: Thursday, February 16, 2017 8:42 PM To: support@zerodha.com Subject: Deposit Rs 30,000 in HDFC for
Rajesh Rampal ZR6470 I deposited Cheque no 370287 dated 16th February 2017 drawn on PNB for Rs 30,000 f

3. Zerodha for credit to account no. CA 05230340001348 Richmond Road Bangalore. Regards Rajesh Rampal ZR6
15/03/2017 3:39 pm Prajna CP
Greetings from Zerodha!!
Cheques currently we receive no details from the bank end hence we request client to send us the cheque detail o
deposit in the bank. until and unless if client does not inform us about the cheque deposit , we don't get to know t
detail . Hence there was an delay in updation of funds .
16/03/2017 5:27 am
You acknowledged my email of 16th February 2017 on the same day itself and promised it will be credited within
but took 30 days and that also when I reminded you. Can you be trusted? If my money gets lost in your account f
please answer how you you will take care of greater sums or even shares in demat form. I insist on an answer wit
and in writing. In case I do not have a reply by 25th March 2017 I shall take further action. It pains me to state m
broker also tried to con me and he repents it now. Here is your confirmation of 16th February 2017. From: Zerod
Sent: Thursday, February 16, 2017 8:56 PM To: rampalrajesh@hotmail.com Subject: Re: Deposit Rs 30,000 in H
credit of Rajesh Rampal ZR6470 Zerodha Dear Rajesh Rampal, Greetings from Zerodha! We have made a note o
cheque number, we have not received any credit for the said cheque number. Please note that cheque transfers ca
4-5 working days for clearance to take place. Once the funds show up on our account we will transfer it to your t
account. Regards, Ashwath SG
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