The document outlines different workflows for filing support tickets in Zendesk depending on whether the user is logged in or out and if they have a free or PRO account. Logged out users are prompted to provide account details when filing tickets, while logged in users have tickets pre-populated with their information. The PRO dashboard provides additional options for PRO users to file different types of support tickets tailored to their paid account.

1. Zendesk

2. Filing A Ticket
PRO plans page
3 Zendesk (Only Logged in
User)
PRO Dashboard (Only Logged in
Logged Out Logged In PRO User)
Contact Sales Contact Support
Free PRO
Blank SS Asks for a SS
Sales account
Ticket File ticket File ticket
PRO Billing
PRO Inquiry Problem
Contact Sales Contact Support
PRO
upgrade
Pre Populated SS Inquiry
Pre Populated SS
Sales Ticket Support Ticket Support Problem
Support
Problem

3. Through PRO Plans Page Logged Out User Scenario 1
On Clicking Contact sales a
logged out user sees this page

4. Through PRO Plans Page Logged Out Scenario 2
On clicking contact support this box opens up

5. Through PRO Plans Page Logged In User Scenario 1
A logged in User on clicking Contact sales views
a prepopulated sales ticket.

6. A logged in User on clicking contact support
sees a prepopulated support ticket.

7. Through PRO Dashboard
On the PRO Dashboard
Contact PRO Support
Prepopulated SS Support
Ticket

8. Through Zendesk Free User
Loggedin User
Clicking on Help &
Support
Help Ticket opens
Free User

9. Through Zendesk PRO User
Loggedin User
Clicking on Help &
Support
Help Ticket opens
PRO User