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You’re Live… Now What? How to Build a Support Infrastructure to Maximize your Investment in Evergreen Emily A. Almond PINES Software Development Manager Georgia Public Library Service
What’s Your Driver? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Roles & Responsibilities – Who Has the D? Using the  RAPID  method to determine who does what PINES TEAM EQUINOX ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Defining Scope ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communicating Scope Pulling together issues from emails, listserves, site visit logs, and existing docs and spreadsheets: ,[object Object],[object Object],[object Object]
Time to Build Support Infrastructure November 2008 March 2009 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Time for Testing Took release through it’s paces on the Test System:
Time for Testing Developed Report Card on Major Features / Fixes:
Tapping Existing Resources November 2008 March 2009 ,[object Object],[object Object],[object Object],[object Object],[object Object],Able to discern quickly that there was a break between understanding of software and following of process. Removed Cap on Holds Pull Lists & Implemented a HOLDS AMNESTY RESULTS: December 2008 – 4500 Unfilled Holds January 2009 –  890 Unfilled Holds March 2009 –  20 Unfilled Holds
Communicating to Stakeholders November 2008 March 2009 Site Toolkit Site Visit Logs : (see handouts) Resolution Tracker: all issues assigned to individuals on PINES team for resolution and/or follow-up 11.11.08 – Athens 11.12.08 – Southwest Georgia 11.13.08 – Dougherty 11.13.08 – Ohoopee 01.27.09 – Lee County 02.16.09 – Mountain Regional All issues either filed through Help Desk or on development spreadsheet. Several reported issues resolved in Release 1.4.
Communicating to Stakeholders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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You're Live, Now What?

  • 1. You’re Live… Now What? How to Build a Support Infrastructure to Maximize your Investment in Evergreen Emily A. Almond PINES Software Development Manager Georgia Public Library Service
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7. Time for Testing Took release through it’s paces on the Test System:
  • 8. Time for Testing Developed Report Card on Major Features / Fixes:
  • 9.
  • 10. Communicating to Stakeholders November 2008 March 2009 Site Toolkit Site Visit Logs : (see handouts) Resolution Tracker: all issues assigned to individuals on PINES team for resolution and/or follow-up 11.11.08 – Athens 11.12.08 – Southwest Georgia 11.13.08 – Dougherty 11.13.08 – Ohoopee 01.27.09 – Lee County 02.16.09 – Mountain Regional All issues either filed through Help Desk or on development spreadsheet. Several reported issues resolved in Release 1.4.
  • 11.