x - Solving Business Puzzles
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The document discusses solving business puzzles by focusing on problematic areas one piece at a time through collaboration. It describes representing a business as a puzzle and using process mapping to understand how elements fit together. It recommends beginning with identified "pain points" and taking a long-term approach to continuous improvement by empowering teams to solve problems where work occurs without needing major investments.
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x - Solving Business Puzzles
- 1. Solving Business Puzzles A business entity is comprised of many parts, most of them moving parts (unlike a puzzle). However, just like a puzzle, you can select the areas where you wish to (need to) focus. 1 Collaborating with teams to solve business puzzles – one piece at a time. TM
- 2. 2 Collaborating with teams to solve business puzzles – one piece at a time. TM Your Business Enterprise The circle represents your business . . . o Communication o Transactions o Processes & activity Information and material flow in and out Where do we start ?
- 3. 3 Collaborating with teams to solve business puzzles – one piece at a time. TM There are many elements, and they all fit together o Directly or indirectly Process mapping will show exactly how things flow Begin with the “pain points” o Our shipping dock is chaotic o We can’t complete jobs o Our fulfillment rate is declining o Etc. Within Your Business . . .
- 4. Continuous Improvement • Is a long-term commitment o Not a quarterly ‘next idea’ program • Requires top-down support o But lets your teams solve the problems • Takes place where the work is done o Not in conference rooms • Can be started anywhere in the business • Does not require high-tech tools or large $$ investments Collaborating with teams to solve business puzzles – one piece at a time. TM 4
- 5. Closing Please see the other slides in my portfolio for summaries of results obtained with this approach. 5 Collaborating with teams to solve business puzzles – one piece at a time. TM