Canon Business Services surveyed 150 business leaders in the European financial services sector to understand their top information challenges related to customer-centric transformation. The survey found that chief concerns included providing analytics on customer data, ensuring information security, and enabling multi-channel communications. Canon offers solutions to help organizations unlock the value in customer information and improve customer satisfaction through tailored communications and interactions.

1. of information-centric
transformation
Canon Bu
the value
communi
customer
We surveyed*
150 business
leaders in the European
Financial Services sector –
a highly regulated industry that typifies the need to
securely communicate and process customer
information – to find out their top information
challenges when creating customer-centric
transformation programmes.
This is what they said:
At Canon Business Services we understand your information
challenges and we have the expertise and proven solutions
that can connect you seamlessly with your customers.
*Conducted by Coleman Parkes on behalf of Canon for the insight report
“Putting Customers First” published in June 2014
We provide management
information tailored to
clarify and make sense of
customer data.
We ensure consistent high
quality service across
end-to-end processes,
both locally and in
selected shared
service centres.
Main influencing party:
Chief Information Officers
with
50%of the vote
Main influencing party:
Chief Information Officers
with
83%of the vote
74%stated
Providing analytics
on customer data
56%stated
Providing a standard
service across
multiple division
Main influe
Customer
with
64
Main influe
Customer
with
56
Main influe
Customer
with
81%
transformation
We surveyed*
150 business
leaders in the European
Financial Services sector –
a highly regulated industry that typifies the need to
securely communicate and process customer
information – to find out their top information
challenges when creating customer-centric
transformation programmes.
This is what they said:
At Canon Business Services we understand your informat
challenges and we have the expertise and proven solutions
that can connect you seamlessly with your customers.
*Conducted by Coleman Parkes on behalf of Canon for the insight report
“Putting Customers First” published in June 2014
We provide management
information tailored to
clarify and make sense of
customer data.
We ensure consistent high
quality service across
end-to-end processes,
both locally and in
selected shared
service centres.
Main influencing party:
Chief Information Officers
with
50%of the vote
Main influencing party:
Chief Information Officers
with
83%of the vote
74%stated
Providing analytics
on customer data
56%stated
Providing a standard
service across
multiple division
ges
ic Canon Business Services can help you unlock
the value in your customer information – tailoring
communications and interactions for improved
customer satisfaction and retention.
ness
n
r –
eed to
mer
tion
c
d your information
roven solutions
customers.
nsight report
anagement
lored to
ke sense of
.
sistent high
across
ocesses,
d in
d
.
59%stated
Information Security
tated
analytics
er data
ated
a standard
ross
ivision
We ensure complete
operational compliancy
to various internationally
recognised standards
(ISO 9001, ISO 27001,
ISO 22301).
We deliver multi-channel
inbound and outbound
communication services
on a platform that maps
target customer’s
channel preferences.
Main influencing party:
Customer Care Officers
with
64%of the vote
Main influencing party:
Customer Care Officers
with
56%of the vote
Main influencing party:
Customer Care Officers
with
81%of the vote
74%stated
Multi-channel
communications
We are a flexible service provider
who can deliver services that
improve cost efficiency
and productivity.
51%stated
Automation / straight
through processing
ges
c Canon Business Services can help you unlock
the value in your customer information – tailoring
communications and interactions for improved
customer satisfaction and retention.
ess
r –
eed to
mer
on
your information
oven solutions
ustomers.
nsight report
nagement
ored to
e sense of
istent high
across
cesses,
in
59%stated
Information Security
ated
analytics
er data
ated
a standard
oss
vision
We ensure complete
operational compliancy
to various internationally
recognised standards
(ISO 9001, ISO 27001,
ISO 22301).
We deliver multi-channel
inbound and outbound
communication services
on a platform that maps
target customer’s
channel preferences.
Main influencing party:
Customer Care Officers
with
64%of the vote
Main influencing party:
Customer Care Officers
with
56%of the vote
Main influencing party:
Customer Care Officers
with
81%of the vote
74%stated
Multi-channel
communications
We are a flexible service provider
who can deliver services that
improve cost efficiency
and productivity.
51%stated
Automation / straight
through processing
Zarządzanie
informacją
w firmie:
Wyzwania
Canon Business Services docenia
znaczenie informacji o klientach.
Nasi eksperci pomogą Twojej organizacji
wykorzystać potencjał gromadzonych
danych, poprawiając poziom satysfakcji
i lojalność Twoich klientów.
Przeprowadziliśmy ankietę wśród 150 pracowników
wyższego szczebla z europejskich firm z sektora finansowego,
by dowiedzieć się, jakie są najważniejsze wyzwania związane
z zarządzaniem informacją.
Oto jakie odpowiedzi uzyskaliśmy
74% ankietowanych
wskazało Analizę danych
o klientach
59% ankietowanych
wskazało Bezpieczeństwo
Informacji
59% ankietowanych
wskazało Zautomatyzowane
przetwarzanie
Dostarczamy dostosowane
do indywiualnych potrzeb
rozwiązania umożliwiające
efektywne zarządzanie
danymi o klientach.
Zapewniamy bezpieczne
zarządzanie danymi,
zgodne z uznanymi normami
międzynarodowymi
(ISO 9001, ISO 27001,
ISO 22301).
Dostarczamy elastyczne
usługi. Zapewniamy
automatyzację
przetwarzania
dokumentów, obniżając
koszty i zwiększając
produktywność.
Tę odpowiedź
najczęściej
wskazywali
dyrektorzy
ds. IT
50%
wskazań
Tę odpowiedź
najczęściej
wskazywali
kierownicy
centrów
obsługi
klienta
56%
wskazań
Tę odpowiedź
najczęściej
wskazywali
kierownicy
centrów
obsługi
klienta
81%
wskazań
hallenges
-centric
n
Canon Business Services can help you unlock
the value in your customer information – tailoring
communications and interactions for improved
customer satisfaction and retention.
0 business
ropean
s sector –
typifies the need to
ocess customer
top information
omer-centric
e understand your information
pertise and proven solutions
y with your customers.
of Canon for the insight report
ne 2014
We provide management
nformation tailored to
clarify and make sense of
customer data.
We ensure consistent high
quality service across
end-to-end processes,
both locally and in
elected shared
ervice centres.
59%stated
Information Security
74%stated
Providing analytics
on customer data
56%stated
Providing a standard
service across
multiple division
We ensure complete
operational compliancy
to various internationally
recognised standards
(ISO 9001, ISO 27001,
ISO 22301).
We deliver multi-channel
inbound and outbound
communication services
on a platform that maps
target customer’s
channel preferences.
Main influencing party:
Customer Care Officers
with
64%of the vote
Main influencing party:
Customer Care Officers
with
56%of the vote
Main influencing party:
Customer Care Officers
with
81%of the vote
74%stated
Multi-channel
communications
We are a flexible service provider
who can deliver services that
improve cost efficiency
and productivity.
51%stated
Automation / straight
through processing
hallenges
n-centric
n
Canon Business Services can help you unlock
the value in your customer information – tailoring
communications and interactions for improved
customer satisfaction and retention.
0 business
uropean
es sector –
t typifies the need to
rocess customer
top information
stomer-centric
we understand your information
pertise and proven solutions
sly with your customers.
f of Canon for the insight report
une 2014
We provide management
information tailored to
clarify and make sense of
customer data.
We ensure consistent high
quality service across
end-to-end processes,
both locally and in
selected shared
service centres.
59%stated
Information Security
74%stated
Providing analytics
on customer data
56%stated
Providing a standard
service across
multiple division
We ensure complete
operational compliancy
to various internationally
recognised standards
(ISO 9001, ISO 27001,
ISO 22301).
We deliver multi-channel
inbound and outbound
communication services
on a platform that maps
target customer’s
channel preferences.
Main influencing party:
Customer Care Officers
with
64%of the vote
Main influencing party:
Customer Care Officers
with
56%of the vote
Main influencing party:
Customer Care Officers
with
81%of the vote
74%stated
Multi-channel
communications
We are a flexible service provider
who can deliver services that
improve cost efficiency
and productivity.
51%stated
Automation / straight
through processing