The document discusses the evolution of performance management and employee engagement from the 1940s to 2000s, highlighting dissatisfaction with traditional performance review processes. It emphasizes the importance of measuring engagement and performance effectively, while also noting that not all measurable factors are significant. The content suggests that user experience plays a crucial role in the effectiveness of performance management models.

1. 1© 2016 Kanjoya, Inc. All rights reserved.
Data Science for HR

2. 2© 2016 Kanjoya, Inc. All rights reserved.
Performance
Management &
Employee
Engagement

3. 3© 2016 Kanjoya, Inc. All rights reserved.
A Brief History of Performance Management
1940s 19501950s 1960s 1970s 1980s 1990s 2000s
5 point rating
scale developed
by OPM
1930s
Performance Rating
Act introduced to
identify the best and
weakest employees
and improve
supervisor-employee
relations
The term
“performance
management” is
coined by
Aubrey Daniels
Pay for
performance
introduced
SHRM survey
shows that only
5% of companies
are satisfied with
their performance
review process
Research begins
to show it’s just
not working

4. 4© 2016 Kanjoya, Inc. All rights reserved.

5. 5© 2016 Kanjoya, Inc. All rights reserved.
A Brief History of Employee Engagement
1980s 1990s 2000s1970s
Employee
Satisfaction
Employee
Commitment
First “Engagement”
study run by Kahn
Meta-analysis
(Gallup) studies
engagement
across 1,135
business units
More and more
companies start
to measure
engagement

6. 6© 2016 Kanjoya, Inc. All rights reserved.

7. 7© 2016 Kanjoya, Inc. All rights reserved.
Measure
what
matters

8. 8© 2016 Kanjoya, Inc. All rights reserved.

9. 9© 2016 Kanjoya, Inc. All rights reserved.
Not everything that can be counted counts, and
not everything that counts can be counted.

10. 10© 2016 Kanjoya, Inc. All rights reserved.

11. 11© 2016 Kanjoya, Inc. All rights reserved.
The best model is
only as good as the
user experience
allows it to be.

12. 12© 2016 Kanjoya, Inc. All rights reserved.

13. 13© 2016 Kanjoya, Inc. All rights reserved.

14. 14© 2016 Kanjoya, Inc. All rights reserved.

15. 15© 2016 Kanjoya, Inc. All rights reserved.

16. 16© 2016 Kanjoya, Inc. All rights reserved.
Measure
what
matters

17. 17© 2016 Kanjoya, Inc. All rights reserved.

18. 18© 2016 Kanjoya, Inc. All rights reserved.

19. 19© 2016 Kanjoya, Inc. All rights reserved.

20. 20© 2016 Kanjoya, Inc. All rights reserved.
Predicting attrition
only matters if you
can do something
about it.

21. Thank you.
moritz@kanjoya.com