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#agilitytour
Would  You  Lie  to  Your  
Physician?
Presented	
  by	
  Aurélie	
  Pols,	
  CVO	
  of	
  Mind	
  Your	
  Privacy	
  
#agilitytour
I  Do!  (Lie  to  My  Doctor)
When	
  it	
  applies	
  to	
  me!	
  
	
  
Not	
  for	
  what’s	
  most	
  dear…	
  
#agilitytour
Risk  Adverse  for  My  Children
Ø 	
  My	
  most	
  precious	
  assets	
  
Ø 	
  We	
  share	
  common	
  goals	
  
Ø 	
  And	
  speak	
  the	
  same	
  language	
  
	
  
Could	
  you	
  say	
  the	
  same	
  of	
  your	
  	
  
Legal	
  Council?	
  
#agilitytour
Consider  Before  Crucifying  the  Rule  of  Law
1.  The	
  specifics	
  of	
  data	
  as	
  an	
  Economic	
  Asset:	
  
² 	
  Data	
  in	
  infinitely	
  transferable	
  without	
  decay	
  
2.  OPen	
  forgoQen	
  LegislaRve	
  Challenges	
  
² 	
  Defining	
  and	
  recognising	
  Data	
  Harms	
  
3.  Related	
  to	
  evolving	
  Privacy	
  LegislaRon	
  
² 	
  Compliance	
  is	
  a	
  Risk	
  Exercise	
  
4.  Minimizing	
  Privacy	
  related	
  Risks	
  
² 	
  YOUR	
  liability	
  within	
  the	
  Data	
  Ecosystem	
  
#agilitytour
I’m  Not  Here  to  Define  Privacy
AnalyRcs	
  
	
  
Privacy	
  (&	
  Data	
  ProtecRon)	
  
#agilitytour
Fact  Remains:  RACI  Matrices
Ø Legal	
  council	
  will	
  be	
  
held	
  accountable	
  
Ø Legal	
  council	
  should	
  
be	
  consulted	
  
•  Responsible	
  
•  Who	
  is/will	
  be	
  doing	
  this	
  task?	
  
•  Who	
  is	
  assigned	
  to	
  work	
  on	
  this	
  task?	
  R	
  
•  Accountable	
  
•  Who’s	
  head	
  will	
  roll	
  if	
  this	
  goes	
  wrong?	
  
•  Who	
  has	
  the	
  authority?	
  to	
  take	
  decision?	
  A	
  
•  Consulted	
  
•  Anyone	
  who	
  can	
  tell	
  me	
  more	
  about	
  this	
  task?	
  
•  Any	
  stakeholders	
  already	
  idenRfied?	
  C	
  
•  Informed	
  
•  Anyone	
  whose	
  work	
  depends	
  on	
  this	
  task?	
  
•  Who	
  has	
  to	
  be	
  kept	
  updated	
  about	
  the	
  progress?	
  I	
  
#agilitytour
In  a  World  of  Dynamic  RegulaMon
Two	
  fundamental	
  Data	
  Privacy	
  quesRons:	
  
1.  How	
  far	
  is	
  too	
  far	
  (for	
  data	
  use	
  &	
  transparency)?	
  
2.  Who	
  will	
  decide	
  (what	
  is	
  acceptable)?	
  
#agilitytour
If  I  Had  1  £  for  Every  Time  I  Heard…
1.  Yes	
  but	
  we	
  don’t	
  collect	
  PII	
  
2.  InternaRonal	
  data	
  transfers?	
  Safe	
  Harbour!	
  
#agilitytour
So  What  to  Do?  1  Rules  Them  All
FIPPs:	
  Fair	
  informaRon	
  PracRce	
  Principles	
  
1.  Transparency	
  
•  NoRce/awareness	
  &	
  Purpose	
  =>	
  how	
  transparent?	
  
2.  Choice	
  
•  Consent	
  =>	
  opt-­‐in	
  or	
  opt-­‐out,	
  ex-­‐	
  or	
  implicit?	
  
3.  InformaRon	
  Review	
  &	
  CorrecRon	
  
•  Access	
  &	
  parRcipaRon	
  in	
  (data)	
  accuracy	
  
4.  InformaRon	
  ProtecRon	
  
•  Data	
  integrity	
  &	
  security	
  
5.  Accountability	
  
•  Enforcement	
  and	
  redress:	
  	
  
I.  Self-­‐regulaRon,	
  	
  
II.  Private	
  remedies	
  through	
  civil	
  acRons	
  (Germany)	
  
III.  Government	
  enforcement	
  (FTC,	
  European	
  Data	
  ProtecRon	
  Agencies,	
  …)	
  
Transparency
Choice
InformaMon  
review  &  
correcMon
InformaMon  
protecMon
Accountability
#agilitytour
There  Is  No  PII  NOC  List
#agilitytour
PII  vs.  Risk  Levels
DIGITAL	
  EXHAUST	
  
Low	
  Risk	
  
OBA	
  
Medium	
  Risk	
  
(profiling)	
  
HIPAA	
  
HEALTH	
  DATA	
  
High	
  Risk	
  
(sensiRve)	
  
Risk	
  Level	
  
Data	
  type	
  
InformaRon	
  Security	
  Measures	
  
Gehng	
  closer	
  to	
  uniquely	
  idenRfying	
  an	
  individual	
  	
  
FCRA	
  
CREDIT	
  SCORING	
  
Extremely	
  High	
  Risk	
  
(profiling	
  of	
  sensiRve	
  data)	
  
US:	
  if/then	
  exercises	
  
PII
#agilitytour
Where  to  Start?  
1.  Define	
  yourself	
  
•  Who	
  are	
  you	
  in	
  the	
  data	
  ecosystem?	
  
•  What	
  are	
  your	
  obligaRons?	
  
•  What	
  is	
  expected	
  of	
  you?	
  
•  (Who	
  can	
  find	
  out?)	
  
	
  
#agilitytour
Where  to  Start?
2.  Document	
  your	
  Digital	
  Entanglement	
  
High-­‐level	
  mock-­‐up	
  of	
  exisRng	
  client.	
  
Next	
  steps:	
  
ü Terms	
  &	
  sovereignRes	
  	
  
ü Data	
  points	
  &	
  access/sharing	
  
ü Purpose	
  &	
  Consent	
  
ü Data	
  retenRon	
  periods	
  
#agilitytour
Where  to  Start?
3.  Align	
  your	
  liabiliOes:	
  
Ø 	
  What	
  do	
  the	
  terms	
  allow?	
  
Ø 	
  Which	
  data	
  points	
  are	
  you	
  collecRng?	
  
Ø 	
  Which	
  clauses	
  are	
  being	
  used	
  	
  
(InternaRonal	
  data	
  transfer	
  
mechanisms:	
  SafeHarbour)?	
  
Ø 	
  Who	
  has	
  access?	
  Data	
  sharing	
  
Ø 	
  …	
  
#agilitytour
Where  to  Start?
Purpose	
   Consent	
  
4.  Don’t	
  drop	
  the	
  ball	
  on	
  Purpose	
  and	
  Consent!	
  
What	
  happens	
  if	
  opt-­‐out	
  of	
  email	
  list,	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  ?	
  
hQps://support.google.com/adwords/answer/
6276125?hl=en	
  	
  
UK:	
  OpRcal	
  Express	
  bought	
  “consented”	
  data	
  
from	
  Thomas	
  Cook	
  
See	
  ICO	
  PECR:	
  	
  
hQps://ico.org.uk/for-­‐organisaRons/guide-­‐to-­‐
pecr/introducRon/what-­‐are-­‐pecr/	
  z	
  
#agilitytour
Where  to  Start?
5.  Understand	
  your	
  risk	
  
Ø 	
  Of	
  legal	
  issues:	
  fines,	
  class	
  acRons	
  
Schleswig-­‐Holstein	
  DPA	
  considers	
  SafeHarbour	
  clauses	
  today	
  unacceptable	
  +	
  
can’t	
  be	
  replaced	
  by	
  model	
  clauses	
  either	
  =>	
  is	
  this	
  a	
  risk	
  for	
  your	
  company?	
  
Ø 	
  Of	
  customer	
  backlashes:	
  unexpected/creepy	
  	
  
data	
  uses	
  
Target:	
  using	
  shopping	
  behavior	
  to	
  define	
  	
  
pregnancy	
  state	
  (sensiRve	
  data)	
  =>	
  consent!	
  
#agilitytour
Where  to  Start?
6.  Document,	
  train	
  &	
  communicate	
  
•  If	
  asked,	
  be	
  able	
  to	
  show	
  	
  
you’ve	
  done	
  your	
  homework	
  
•  Define	
  accountability	
  	
  
(data	
  stewards)	
  &	
  escalaRon	
  	
  
procedures	
  
•  Explain	
  &	
  ask	
  for	
  help:	
  	
  
your	
  company	
  is	
  the	
  paOent!	
  	
  
#agilitytour
We  All  Hated  the  “Cookie  DirecMve”,  Right?
Thank	
  you	
  for	
  
listening!	
  
Gracias	
  por	
  su	
  
atención!	
  
aurelie@mindyourprivacy.com	
  	
  
#agilitytour
QUESTIONS?

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Would You Lie to Your Physician? Establishing Privacy Compliance within your Marketing Programs

  • 1. #agilitytour Would  You  Lie  to  Your   Physician? Presented  by  Aurélie  Pols,  CVO  of  Mind  Your  Privacy  
  • 2. #agilitytour I  Do!  (Lie  to  My  Doctor) When  it  applies  to  me!     Not  for  what’s  most  dear…  
  • 3. #agilitytour Risk  Adverse  for  My  Children Ø   My  most  precious  assets   Ø   We  share  common  goals   Ø   And  speak  the  same  language     Could  you  say  the  same  of  your     Legal  Council?  
  • 4. #agilitytour Consider  Before  Crucifying  the  Rule  of  Law 1.  The  specifics  of  data  as  an  Economic  Asset:   ²   Data  in  infinitely  transferable  without  decay   2.  OPen  forgoQen  LegislaRve  Challenges   ²   Defining  and  recognising  Data  Harms   3.  Related  to  evolving  Privacy  LegislaRon   ²   Compliance  is  a  Risk  Exercise   4.  Minimizing  Privacy  related  Risks   ²   YOUR  liability  within  the  Data  Ecosystem  
  • 5. #agilitytour I’m  Not  Here  to  Define  Privacy AnalyRcs     Privacy  (&  Data  ProtecRon)  
  • 6. #agilitytour Fact  Remains:  RACI  Matrices Ø Legal  council  will  be   held  accountable   Ø Legal  council  should   be  consulted   •  Responsible   •  Who  is/will  be  doing  this  task?   •  Who  is  assigned  to  work  on  this  task?  R   •  Accountable   •  Who’s  head  will  roll  if  this  goes  wrong?   •  Who  has  the  authority?  to  take  decision?  A   •  Consulted   •  Anyone  who  can  tell  me  more  about  this  task?   •  Any  stakeholders  already  idenRfied?  C   •  Informed   •  Anyone  whose  work  depends  on  this  task?   •  Who  has  to  be  kept  updated  about  the  progress?  I  
  • 7. #agilitytour In  a  World  of  Dynamic  RegulaMon Two  fundamental  Data  Privacy  quesRons:   1.  How  far  is  too  far  (for  data  use  &  transparency)?   2.  Who  will  decide  (what  is  acceptable)?  
  • 8. #agilitytour If  I  Had  1  £  for  Every  Time  I  Heard… 1.  Yes  but  we  don’t  collect  PII   2.  InternaRonal  data  transfers?  Safe  Harbour!  
  • 9. #agilitytour So  What  to  Do?  1  Rules  Them  All FIPPs:  Fair  informaRon  PracRce  Principles   1.  Transparency   •  NoRce/awareness  &  Purpose  =>  how  transparent?   2.  Choice   •  Consent  =>  opt-­‐in  or  opt-­‐out,  ex-­‐  or  implicit?   3.  InformaRon  Review  &  CorrecRon   •  Access  &  parRcipaRon  in  (data)  accuracy   4.  InformaRon  ProtecRon   •  Data  integrity  &  security   5.  Accountability   •  Enforcement  and  redress:     I.  Self-­‐regulaRon,     II.  Private  remedies  through  civil  acRons  (Germany)   III.  Government  enforcement  (FTC,  European  Data  ProtecRon  Agencies,  …)   Transparency Choice InformaMon   review  &   correcMon InformaMon   protecMon Accountability
  • 10. #agilitytour There  Is  No  PII  NOC  List
  • 11. #agilitytour PII  vs.  Risk  Levels DIGITAL  EXHAUST   Low  Risk   OBA   Medium  Risk   (profiling)   HIPAA   HEALTH  DATA   High  Risk   (sensiRve)   Risk  Level   Data  type   InformaRon  Security  Measures   Gehng  closer  to  uniquely  idenRfying  an  individual     FCRA   CREDIT  SCORING   Extremely  High  Risk   (profiling  of  sensiRve  data)   US:  if/then  exercises   PII
  • 12. #agilitytour Where  to  Start?   1.  Define  yourself   •  Who  are  you  in  the  data  ecosystem?   •  What  are  your  obligaRons?   •  What  is  expected  of  you?   •  (Who  can  find  out?)    
  • 13. #agilitytour Where  to  Start? 2.  Document  your  Digital  Entanglement   High-­‐level  mock-­‐up  of  exisRng  client.   Next  steps:   ü Terms  &  sovereignRes     ü Data  points  &  access/sharing   ü Purpose  &  Consent   ü Data  retenRon  periods  
  • 14. #agilitytour Where  to  Start? 3.  Align  your  liabiliOes:   Ø   What  do  the  terms  allow?   Ø   Which  data  points  are  you  collecRng?   Ø   Which  clauses  are  being  used     (InternaRonal  data  transfer   mechanisms:  SafeHarbour)?   Ø   Who  has  access?  Data  sharing   Ø   …  
  • 15. #agilitytour Where  to  Start? Purpose   Consent   4.  Don’t  drop  the  ball  on  Purpose  and  Consent!   What  happens  if  opt-­‐out  of  email  list,                                              ?   hQps://support.google.com/adwords/answer/ 6276125?hl=en     UK:  OpRcal  Express  bought  “consented”  data   from  Thomas  Cook   See  ICO  PECR:     hQps://ico.org.uk/for-­‐organisaRons/guide-­‐to-­‐ pecr/introducRon/what-­‐are-­‐pecr/  z  
  • 16. #agilitytour Where  to  Start? 5.  Understand  your  risk   Ø   Of  legal  issues:  fines,  class  acRons   Schleswig-­‐Holstein  DPA  considers  SafeHarbour  clauses  today  unacceptable  +   can’t  be  replaced  by  model  clauses  either  =>  is  this  a  risk  for  your  company?   Ø   Of  customer  backlashes:  unexpected/creepy     data  uses   Target:  using  shopping  behavior  to  define     pregnancy  state  (sensiRve  data)  =>  consent!  
  • 17. #agilitytour Where  to  Start? 6.  Document,  train  &  communicate   •  If  asked,  be  able  to  show     you’ve  done  your  homework   •  Define  accountability     (data  stewards)  &  escalaRon     procedures   •  Explain  &  ask  for  help:     your  company  is  the  paOent!    
  • 18. #agilitytour We  All  Hated  the  “Cookie  DirecMve”,  Right? Thank  you  for   listening!   Gracias  por  su   atención!   aurelie@mindyourprivacy.com