Bernd Erk gives a presentation on working in and with open source communities. He discusses what communities are, how they are formed and built, how to work within a community as both a member and leader, how to maintain a community, and how to deal with failure. Some key points include: - Communities are social units that share common values and interests, and are controlled by their members rather than leaders. - The four stages of community building are pseudocommunity, chaos, emptiness, and true community. - As a member, be flexible and bring new people in. As a leader, maintain balance and don't be a control freak. - Tools for community maintenance include ticketing,

1. www.netways.de
Working in and with Open Source Communities
PGConf.DE 11/27/2015 | Bernd Erk

2. INTRODUCTION

3. We love Open Source
• Founded in 1977
• Open Source since “2007”
• CEO NETWAYS GmbH
• Co-founder Icinga
• Contact me via @gethash
Introduction Bernd Erk

4. We love Open Source
• Founded 1995
• Open Source since 1997
• 50 employees
• Open Source Datacenter Solutions
Introduction NETWAYS

5. WHAT IS A COMMUNITY?

6. We love Open Source
• Communities are social units of any size that
share common values and interests

7. We love Open Source
• Communities are controlled by the people not by
the leaders

8. We love Open Source
• Communities can look different from the inside
and the outside

9. SENSE OF COMMUNITY

10. We love Open Source
• Valuable Membership
• Real Influence
• Integration and fulfillment of needs
• Shared emotional connection

11. CREATION OF A COMMUNITY

12. We love Open Source

13. $ git init

14. $ git clone

16. COMMUNITY BUILDING

17. We love Open Source
• The four stages of community building
The Different Drum: Community-Making and Peace, Scott Peck

18. We love Open Source
• When a group comes together like on a first date
Pseudocommunity

19. We love Open Source
• Growing demands upon the facilitator
Chaos

20. We love Open Source
• Acknowledgment of the weakness
Emptiness

21. We love Open Source
• Respect and empathy
True community

22. WORK IN A COMMUNITY

23. WORK IN A COMMUNITY
As a member

24. We love Open Source
• Realize that everyone is a member

25. We love Open Source
• Disagree with ideas and not the people

26. We love Open Source
• Be as flexible as possible

27. We love Open Source
• Bring new members in your community

28. We love Open Source
• Take care of the next generation

29. WORK IN A COMMUNITY
As a lead

30. We love Open Source
• I know I said there is no control through leaders

31. We love Open Source
• Maintain balance between the strong and the weak

32. We love Open Source
• Take care of the internal culture

33. We love Open Source
• Don’t be a control freak

34. COMMUNITY MAINTENANCE

35. COMMUNITY MAINTENANCE
Methods

36. We love Open Source
• Talk, talk, talk and of course talk

37. We love Open Source
• Create a transparent community environment

38. We love Open Source
• Measure progress and note community members

39. We love Open Source
• Meet as much as you can (and can afford)

40. COMMUNITY MAINTENANCE
Tools

41. We love Open Source
• Ticketing System
• Communication Platform
• “Wiki“
• SCM – SaaS or On Premise
• Website (Blog or CMS)
• Authentication and Authorization

42. DEALING WITH FAILURE

43. We love Open Source
• People will complain about EVERYTHING!

44. We love Open Source
• Accepting Failure is Necessary

45. We love Open Source
• Culture of failure

46. We love Open Source
• Try to be nice as long as possible

47. We love Open Source
• Don‘t accept harassment

48. COMMUNITY RULES

49. Code of Conduct

50. We love Open Source

51. We love Open Source

52. We love Open Source
• Having a Code of Conduct is very important

53. We love Open Source
• But taking care is much more important

54. We love Open Source
• The world is not pink, nice, lovely and caring

55. But we can do
our very best!

56. QUESTIONS AND ANSWERS

57. THANK YOU
www.netways.de
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www.netways.org
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