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Leading an Open Source Community

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Leading an Open Source Community

  1. 1. Leading an Open- Source Project Developer Advocate for Joomla! @tessamero
  2. 2. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 My name is Tessa. Hi!!!  College Instructor. Curriculum Developer. Web Developer. Snowboarder. Love to Speak – Educate - Inspire 3
  3. 3. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Open Source Enthusiast • Joomla contributor for 4 years • Joomla Leadership for 2 years • My roles in Joomla • Organizer of Joomla User Group Seattle & Seattle PHP User Group • Organizer of PNWPHP Conference (with Jeremy Lindblom, SHOUT OUT!) 3
  4. 4. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Summary • What is Joomla! • Community & Communication • Management/Representation • Behavior • Hiring/Firing Effectively • Encouragement • Dealing with Change • Preventing Burnout • Steps to Becoming a Leader 3
  5. 5. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 JOOMLA! • Fork of Mambo CMS in 2005 • Swahili for “All Together” (Jumla) • Free and Open Source Software • Created by over a dozen co-founders • No paid staff • 100% volunteers • 35 Million+ Downloads • Approx 9,500 Extensions for latest version • 65+ Teams in Organization 3
  6. 6. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Current Joomla! Structure 3
  7. 7. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Community & Communication Demonstrate leadership with communication and listening to your community 2
  8. 8. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Getting There (User to Leader) • User • Participation • Contributor • Leader (multiple meanings) • Being in an official leadership team • Leading a Team / Leading a Sub Team • Assisting with leading a team • Being a great example of a good community member 3
  9. 9. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Documentation & Transparency • Documentation of Processes • Transparency • Team Reports • Keep things as open as possible (no contract signing!) • Make it easy for newcomers to begin and grow! 3
  10. 10. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Communications • TRUST • Community Feedback • It’s OK to disagree! • Learn to compromise • Accept outside advice (3rd party) • Have Decision Making Processes • Ideas floating around endlessly – NOTY • Voting • Don’t shoot down ideas quickly • Give people a chance to speak 3
  11. 11. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Assume people mean well until proven otherwise. 3
  12. 12. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Mentoring • Help create future leaders • Train them • Delegate your work to others • Don’t make 1 person a single point of failure, train multiple people for the same roles • Encourage and be thankful. Empower people. (more on this later) 3
  13. 13. Why should we train and mentor contributors?
  14. 14. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 The Importance of Follow Through • Respect • Reputation • Trust • Help teammates follow through by staying organized and following up Wait, let me explain the next slide….don’t judge too quickly! =P 3
  15. 15. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Management/Representing The correct way to manage people and representing your community 2
  16. 16. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Representing Open Source • Be a good representative by exhibiting positive and good behavior internally and externally (social media) • Speak highly of others (and other Open Source) and don’t put down other people • Make newcomers feel welcome • Don’t wait for things to happen (maybe they are waiting on you?) • Have fallback plans on changes (if…then..) 3
  17. 17. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Invest in being motivated, not miserable 3
  18. 18. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Behavior Let’s be grown-ups! Oh, look, an ice-cream shop! 2
  19. 19. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Code of Conducts • My initial views on it back in 2012 • Why is it important? • Sense of safety for all • Increases diversity • Keep the COC simple • Representatives outside of Project • Why is it important? Code of conduct allows you to agree that you will be respectful and to cooperate with each other, and make others feel welcomed 3
  20. 20. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Dealing with Conflict • Try resolving 1 on 1 (don’t humiliate them in public) • Try using a mediator to resolve conflict • Let people know if they are making you feel uncomfortable or if they hurt you • DON’T HOLD GRUDGES (hardest one of all, since I have some…) • Don’t Blame OTHERS! • Accept fault and accept being wrong. It’s OK! 3
  21. 21. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Why can’t we all just get along?!!!??? How hard is it? 3
  22. 22. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Toxic Volunteers & Negativity • Stop the Gossip Train! • Don’t talk about people negatively • Get actual information before talking! • A great contributor/leader will NOT tolerate toxicity 3
  23. 23. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 What to do? • Don’t contribute to toxic behavior. That’s what they want. • First try to understand. Compromise • Listen – Reasons why people are upset • Alleviate situations – Don’t instigate! • Still doesn’t work? Document extremely bad behavior (insults, harassment, threats, etc) • Create a Ban process for different parts of the project if COC is violated 3
  24. 24. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Hiring and Firing Effectively We all know this is the toughest part of leadership! 2
  25. 25. Effectively finding the right people
  26. 26. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Interview Process • Call for Volunteers • Interview (Or Rejection Letter) • Hiring • Look for someone who is motivated and excited to get started • Willing to read documentation • Not afraid to ask questions • Training 3
  27. 27. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Firing Process • “Firing” is too strong… the real term is “Let them Step Down”. (unless there is a term) • Remind them they haven’t contributed in awhile • Give them a chance to continue their contributions (let them know it’s ok for breaks) • Let them know there is someone (or someone’s) willing to take over their role. • (It’s not a big deal. It’s OK to step down!! Please do if you don’t have the time! Please!) 3
  28. 28. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Encouragement Good job, want a cookie?????? 2
  29. 29. Remind people on how awesome they are. Your minute of time can make a positive impact.
  30. 30. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Positivity • Stay positive, even in extremely stressful situations • Helps make wiser decisions • Prevents you from immature behavior 3
  31. 31. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Team Building • May not always be “productive”. • The best thing out of team building? • Effective communication • See “emotions” in person • Collaborating more positively • Creating “New” things (like friendships, ideas, processes, etc) • Understanding each other better 3
  32. 32. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Dealing With Change Isn’t it easier if we keep everything the same? 2
  33. 33. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 And How? • Have things well planned out • Implement In SMALL STEPS! • Prevents community outrage • Prevents resignations from people that disagree with the change 3
  34. 34. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 My Response Timeline on Major Change Day 1: “WHAT? SERIOUSLY????” Day 5: “You’ve got to be kidding me. I can’t believe we are doing this” Week 2: “Okay, maybe we can do this. I’m feeling confident about it” Month 3: “Wow, this is amazing. Why didn’t we do this a long time ago?” 3
  35. 35. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Preventing Burn-out Careful, don’t jump into the hot flames! 2
  36. 36. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Make your priorities • Don’t choose open source over family • Focus on work. Then open source. It’s really easy to forget what your priorities are in life when open source is SO amazing  3
  37. 37. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 “Yes, yes, and yes!” • Don’t say “yes” to everything. This is how you overwhelm yourself with work. If you don’t have the time, be honest about it • Don’t start too many projects and leave it unfinished. Make priorities and focus on it • Learn to Delegate work  • Don’t be afraid to step back or ask for help 3
  38. 38. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Steps to Becoming a Leader So you want to be a leader? Follow me!!!!!! 2
  39. 39. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 2015 Traits of Leaders • Demonstrating Confidence • Listening to the community • Making and Enforcing unpopular decisions • Real leaders listen. Gather information, wait for timely opening, and demand action • Keep a good reputation • Mentor people. Bring in new people • Demonstrate positivity everywhere (influencial) 3
  40. 40. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 20153 Leadership is not a popularity contest. It’s okay for people to disagree and not like you.
  41. 41. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 20153 Create a Culture where people respect each other
  42. 42. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 20153 What does it mean to be a leader in an open source project?
  43. 43. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 20153 “Honesty - people want to work with people they trust. They want someone with high values morals and integrity” -JessicaDunbar
  44. 44. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 20153 “It’s an opportunity explore ideas, solve your own problems at scale, and learn how little you know about some subjects” -KeithCasey
  45. 45. LEADING AN OPEN-SOURCE PROJECT – TESSA MERO - php[world] 20153 “Work with the community. When it fails, don't get disgusted at the failure; get involved and help solve the problem.” -CalEvans
  46. 46. Thank you! Contact: @tessamero http://tessamero.com tessa.mero@joomla.org

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