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Multiculturalism
& Managing
Diversity
By Hope Oishi
What is multiculturalism?
• Representing and respecting the cultural needs and
contributions of all groups in society (Wolfestone)
• Places special emphasis on groups who are historically
underrepesented
Benefits of multiculturalism in the workplace
• A diverse workforce contributes to overall knowledge, skills,
abilities, and experiences (McMahon, 2010)
• Sharing ideas and perspectives can lead to new innovations and
improve workplace relationships (Wolfestone)
• Globalization – helps companies meet the needs of an
increasingly global economy and customer base (Vercida)
• Greater success in marketing to both domestic and foreign ethnic
minority communities (Henry & Evans, 2007)
Problems with intolerance
• Prejudice & Discrimination
• Negative attitudes/behaviors harm workplace relationships,
damage morale, and decrease productivity (Green et al. 2002)
• Communication issues
• Language barriers, accents, and non-verbal cues like personal
space, eye contact, and gestures all vary across cultures (HULT)
Solutions to challenges
• Go beyond Equal Employment; establish company values
throughout entire organization (Green et al. 2002)
• Raise awareness of personal biases and be willing to change
(Green et al. 2002)
• Create a safe environment for employees to socialize and listen to
each other (Green et al. 2002)
• Promote respectful and honest communication
• Develop, implement, and maintain on-going training (Green et al.
2002)
• Companies can organize their own inclusion training or they can hire
consultants to come in
• Exercises, workshops, and even games can be used
• Diversity in the Workplace Role-Playing Game
Issues in the Workforce
• Only 3 CEOs of the Fortune 500 companies are Black (Fortune.com)
• A 2014 survey found that women make just 78.6% of men’s full-time
pay (U.S. Department of Labor)
• A 2017 survey found that 4 out of 10 women say they’ve experienced
gender discrimination at work (Pew Research Center)
References
• Green, K., Lopez, M., Wysocki, A., Kepner, K., Farnsworth, D., & Clark, J. L. (2002). Diversity in the
Workplace: Benefits, Challenges, and the Required Managerial Tools. Food and Resource
Economics Department, UF/IFAS Extension. Retrieved from http://edis.ifas.ufl.edu/
• Henry, O., & Evans, A. J. (2007). Critical review of literature on workforce diversity. African
Journal of Business Management. Retrieved from e http://www.academicjournals.org/ajbm
• McMahon, A. M. (2011). Does Workplace Diversity Matter? A Survey Of Empirical Studies On
Diversity And Firm Performance, 2000-09. Journal of Diversity Management (JDM), 5(2).
doi:10.19030/jdm.v5i2.808
• Development of Multiculturalism in the Workplace. (n.d.). Retrieved from
https://www.vercida.com/uk/articles/development-multiculturalism-workplace
• The Benefits of Multiculturalism in the Workplace. (2018, May 02). Retrieved from
https://www.wolfestone.co.uk/blog/benefits-multiculturalism-workplace/
• Video found on youtube at https://www.youtube.com/watch?v=BeTywB31HZU

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Work Problem - Managing Diversity

  • 2. What is multiculturalism? • Representing and respecting the cultural needs and contributions of all groups in society (Wolfestone) • Places special emphasis on groups who are historically underrepesented
  • 3. Benefits of multiculturalism in the workplace • A diverse workforce contributes to overall knowledge, skills, abilities, and experiences (McMahon, 2010) • Sharing ideas and perspectives can lead to new innovations and improve workplace relationships (Wolfestone) • Globalization – helps companies meet the needs of an increasingly global economy and customer base (Vercida) • Greater success in marketing to both domestic and foreign ethnic minority communities (Henry & Evans, 2007)
  • 4. Problems with intolerance • Prejudice & Discrimination • Negative attitudes/behaviors harm workplace relationships, damage morale, and decrease productivity (Green et al. 2002) • Communication issues • Language barriers, accents, and non-verbal cues like personal space, eye contact, and gestures all vary across cultures (HULT)
  • 5. Solutions to challenges • Go beyond Equal Employment; establish company values throughout entire organization (Green et al. 2002) • Raise awareness of personal biases and be willing to change (Green et al. 2002) • Create a safe environment for employees to socialize and listen to each other (Green et al. 2002) • Promote respectful and honest communication • Develop, implement, and maintain on-going training (Green et al. 2002) • Companies can organize their own inclusion training or they can hire consultants to come in • Exercises, workshops, and even games can be used • Diversity in the Workplace Role-Playing Game
  • 6. Issues in the Workforce • Only 3 CEOs of the Fortune 500 companies are Black (Fortune.com) • A 2014 survey found that women make just 78.6% of men’s full-time pay (U.S. Department of Labor) • A 2017 survey found that 4 out of 10 women say they’ve experienced gender discrimination at work (Pew Research Center)
  • 7. References • Green, K., Lopez, M., Wysocki, A., Kepner, K., Farnsworth, D., & Clark, J. L. (2002). Diversity in the Workplace: Benefits, Challenges, and the Required Managerial Tools. Food and Resource Economics Department, UF/IFAS Extension. Retrieved from http://edis.ifas.ufl.edu/ • Henry, O., & Evans, A. J. (2007). Critical review of literature on workforce diversity. African Journal of Business Management. Retrieved from e http://www.academicjournals.org/ajbm • McMahon, A. M. (2011). Does Workplace Diversity Matter? A Survey Of Empirical Studies On Diversity And Firm Performance, 2000-09. Journal of Diversity Management (JDM), 5(2). doi:10.19030/jdm.v5i2.808 • Development of Multiculturalism in the Workplace. (n.d.). Retrieved from https://www.vercida.com/uk/articles/development-multiculturalism-workplace • The Benefits of Multiculturalism in the Workplace. (2018, May 02). Retrieved from https://www.wolfestone.co.uk/blog/benefits-multiculturalism-workplace/ • Video found on youtube at https://www.youtube.com/watch?v=BeTywB31HZU