The document summarizes Gerald Mitchell Sarver Jr.'s experience and training. It details his military training at Fort McClellan where he participated in live nerve agent exposure training. It then outlines his subsequent jobs in technical support roles for various companies, including working on chemical operations in the military, IT help desks, and installing security and network equipment. It concludes by discussing his current studies in an Electrical Engineering program.

1. EXPERIENCE
PRESENTATION
BY
GERALD MITCHELL SARVER
JR.

2. I COMPLETED BASIC TRAINING AND AIT
(ADVANCED INDIVIDUAL TRAINING) AT FORT
MCCLELLAN, ALABAMA. MY CLASS WAS ONE OF
THE LAST TO GO THRU BEFORE FORT MCCLELLAN

3. THE CULMINATION OF ALL THE TRAINING
EXERCISES I PARTICIPATED IN WAS THE LIVE
NERVE AGENT CHAMBER. THE TRAINING
WAS CONDUCTED IN A CHAMBER EXPOSED
TO LIVE SARIN NERVE AGENT

4. IN THIS CHAMBER, WE TRAINED ON HOW TO DETECT
AND DECONTAMINATE A CHEMICAL AGENT IN A LIVE
SITUATION. THE NERVE AGENT CHAMBER ALSO PROVED
TO SOLDIER THAT THEIR PROTECTIVE SUITS ACTUALLY
WORKED.

5. US ARMY / ARMY NATIONAL GUARD WORLDWIDE
CHEMICAL OPERATIONS SPECIALIST
MAJOR DUTIES - THE CHEMICAL OPERATIONS
SPECIALIST OPERATES, PERFORMS OPERATOR
MAINTENANCE AND SUPERVISES THE USE OF NUCLEAR,
BIOLOGICAL AND CHEMICAL DETECTION AND
DECONTAMINATION EQUIPMENT, SMOKE GENERATORS,
AND ASSISTS IN THE ESTABLISHMENT,
ADMINISTRATION, TRAINING AND APPLICATION OF NBC
DEFENSE MEASURES.
THE NUCLEAR, BIOLOGICAL AND CHEMICAL
NONCOMMISSIONED OFFICER PROVIDES TRAINING,
ADVICE, AND SUPERVISION REGARDING THE PROPER
USE AND MAINTENANCE PROCEDURES FOR CHEMICAL
EQUIPMENT AND CHEMICAL OPERATIONS IN COMPANY
AND HIGHER LEVEL ORGANIZATIONS.

6. THE FIRST TECHNICAL POSITION I RECEIVED,
AFTER LEAVING THE MILITARY WAS AT CASINO
PAUMA, NEAR RIVERSIDE CA. I STARTED IN THE
SECURITY DEPARTMENT, AND I THEN MOVED TO
THE MIS DEPARTMENT.

7. MIS TECHNICIAN I
THIS POSITION WAS A COMBINATION BETWEEN A
HELP DESK AND A DESKTOP TECHNICIAN.
I WAS REQUIRED TO ANSWER INCOMING CALLS
AND
ENTER TICKETS INTO THEIR TRACKING SYSTEM
AND TO COMMUNICATE CLEARLY WHAT
PROBLEM THE USER WAS ENCOUNTERING.
ADDITIONALLY, I WAS EXPECTED TO HANDLE
FIRST LEVEL TROUBLESHOOTING AND SUPPORT
WHICH INCLUDED HARDWARE REPAIRS AND
INSTALLATION, SOFTWARE INSTALLATION AND
CONFIGURATION, PASSWORD RESETTING, AND

8. I LEFT CALIFORNIA AND MOVED TO ARIZONA. I SECURED A
POSITION AT RESOLUTIONSMSP, WHICH WAS THEN CALLED
SECURE RESOLUTIONS. IT WAS A SMALL START UP COMPANY
WITH VERY FEW EMPLOYEES. I SAW THIS A GREAT
OPPORTUNITY TO GROW WITH A VERY PROMISING COMPANY.

9. TECHNICAL SUPPORT
I PROVIDED ,OVER THE PHONE TECHNICAL
SUPPORT, TROUBLESHOOTING AND APPLICATION
MAINTENANCE FOR THEIR ANTI-CYBER
MALWARE PRODUCT
I WORKED WITH TEAM MEMBERS TO ENSURE
OPEN ISSUES WERE PROPERLY TRACKED, KEPT
CURRENT, AND TRANSITIONED DURING SHIFT
CHANGES
I ALSO ASSISTED WITH PRODUCT TESTING AND
QUALITY ASSURANCE

10. AFTER LEAVING RESOLUTIONSMSP, I SECURED A
POSISTION AT THE WELLS FARGO DATA CENTER
LOCATED IN TEMPE AZ. THIS WAS A
CONTRACTED POSISTION WITH A STAFFING

11. TECHNICAL SUPPORT
08/2008 – 09/2009
WELLS FARGO (THRU RANDSTAD) TEMPE, AZ
I provided troubleshooting for Digital Certificate
problems
I provided application maintenance and problem
resolution
Operational experience in an AS/400 and Microsoft
database computing environment.
In a team setting, work to ensure open issues are
properly track, data integrity is maintained, and
proper documentation of resolutions
Routinely handled multi-million dollar accounts

12. AFTER MY CONTRACTED ENDED WITH WELLS FARGO, I SECURED
A POSISTION AT THE AT&T DATA CENTER LOCATED IN MESA AZ.
THIS WAS A TEMPORARY TO HIRE POSISTION. I SECURED THIS
POSISTION THRU A STAFFING COMPANY CALLED ASAP. I
WORKED HERE UNTIL MOVING BACK TO CALIFORNIA.

13. TECHNICAL SUPPORT TIER 2
01/2010 – 09/2010
AT&T (THRU ASAP) MESA, AZ
TIER 2 TECHNICAL SUPPORT FOR AT&T U-VERSE PRODUCT
CONDUCTED DAILY TROUBLESHOOTING OF INTERNET PROTOCOL TV
(IPTV), VOICE OVER INTERNET PROTOCOL (VOIP), AND HIGH SPEED
INTERNET (HSIA), INCLUDING LAN/WAN SUPPORT VIA PHONE AND E-MAIL.
IN A TEAM SETTING, WORK TO ENSURE OPEN ISSUES ARE PROPERLY
TRACKED WHILE PROPER DOCUMENTATION OF TROUBLESHOOTING STEPS,
AND OF RESOLUTIONS.
TROUBLESHOOTING OF HARDWARE AND SOFTWARE ISSUES VIA PHONE,
REMOTE OPERATIONS, AND EMAIL
WORK WITH TEAM MEMBERS TO ENSURE OPEN ISSUES WERE PROPERLY
TRACKED, KEPT CURRENT, AND TRANSITIONED TO HIGHER SUPPORT, IF
NEEDED
I ALSO AM FAMILIAR WITH TROUBLESHOOTING 2WIRE EQUIPMENT.

14. AFTER MOVING BACK TO CALIFORNIA I DECIDED TO
CONTIUNE MY EDUCATION. I ATTENDED SCHOOL AT
THE ITT TECHNICAL INSTITUTE LOCATED IN LATHROP
CA., TO FINISH MY DEGREE IN COMPUTER AND
ELECTRONIC ENGINEERING TECHNOLOGY.

15. THE COMPUTER AND ELECTRONICS ENGINEERING TECHNOLOGY
PROGRAM (ASSOCIATES PROGRAM) IN THE SCHOOL OF
ELECTRONICS TECHNOLOGY TEACHES CERTAIN CIRCUITS,
SYSTEMS AND SPECIALIZED TECHNIQUES USED IN ELECTRONICS
AND COMPUTER TECHNOLOGY CAREER FIELDS. IT ALSO EXPOSES
STUDENTS TO A COMBINATION OF CLASSROOM THEORY AND

16. AFTER GRADUATION, I SECURED A POSISTION WITH
ADT. AFTER YEARS OF WORKING BEHIND A DESK AND
THEN SITTING IN A CLASSROOM, THE PROSPECT OF
GOING OUT EVERYDAY AND MEETING NEW PEOPLE IS
JUST WHAT I WAS LOOKING FOR. SINCE ADT HAS BEEN
IN BUISNESS SINCE 1874, I REALIZED THAT THIS WAS

17. RESIDENTIAL / COMMERCIAL INSTALLER
01/12/12 — 08/29/2014
ADT
INSTALLATION OF ALARM SYSTEMS IN PERSONAL
RESIDENCES AND SMALL BUSINESS
TROUBLESHOOTING OF PREEXISTING ALARM SYSTEMS
FREQUENT STOOPING, BENDING, SQUATTING, KNEELING
AND CRAWLING IN ATTICS OR CRAWL SPACES AS
REQUIRED TO INSTALL, SERVICE AND REPAIR
EQUIPMENT
RESPONSIBLE FOR MAINTAINING AN ASSIGNED
COMPANY VEHICLE AND KEEPING PERFECT VEHICLE

18. I LEFT ADT WHEN I SECURED THE POSISTION OF
ENGINEERING TECHNITION IV AT LAWRENCE
LIVERMORE NATIONAL LABORATORY THRU AKIMA.
SINCE LEAVING THE MILITARY, IT HAS BEEN A
DESIRE OF MINE TO SERVE MY COUNTRY AGAIN.

19. FIELD SUPPORT WAS AN ALL SERVICE SHOP FOR THE
LABORATORY, SUPPORTING THE NEEDS OF ANY BUILDING OR
DEPARTMENT LOCATED AT THE LABORATORY
MY DUTIES INCLUDED INSTALLING AND TERMINATING CABLING
(FIBER OPTICS, COAXIAL AND CAT 5E)
REPLACING AND INSTALL SENSORS AND ACCESS POINTS
AROUND THE FACILITY FOR THE CYBER SECURITY DIVISION
INSTALLING NEW INTERLOCK SYSTEMS FOR THE LASER
LABORATORIES AROUND LIVERMORE LABS

20. ELECTRICAL ENGINEERING AND COMMUNICATIONS TECHNOLOGY
I AM CURRENTLY IN MY SENIOR YEAR OF THE ELECTRICAL ENGINEERING
AND COMMUNICATIONS TECHNOLOGY PROGRAM IN THE SCHOOL OF
ELECTRONICS TECHNOLOGY AT ITT TECHNICAL INSTITUTE. THE
PROGRAM EXPOSES STUDENTS TO FUNDAMENTAL KNOWLEDGE AND
SKILLS UTILIZED IN ENTRY-LEVEL POSITIONS IN ELECTRICAL
ENGINEERING AND COMMUNICATIONS TECHNOLOGY. STUDENTS WILL
BE EXPOSED TO A VARIETY OF BASIC ELECTRONICS AND COMPUTER
PRINCIPLES AND TECHNICAL SKILLS IN BOTH THEORY AND PRACTICAL
APPLICATION IN A LABORATORY ENVIRONMENT. STUDENTS WILL
EXPLORE VARIOUS TOPICS IN ELECTRICAL CIRCUITRY, TESTING,
SYSTEMS ANALYSIS AND TESTING, SYSTEMS MAINTENANCE AND

21. THANK YOU