Process all training registrations and inquiries in a timely manner to ensure high utilization rates and quality customer service. Communicate regularly with regional administrators and training centers to facilitate smooth operations and escalate any issues to management for quick resolution. Perform administrative tasks like closing classes, sending certificates and rosters, creating training records, assigning credits, merging accounts, and activating units in the learning management system. Conduct weekly audits of three processes.

1.  Process all training registrations in a timely manner in order to fill classes and meet
utilization rates.
 Ensure that all email inquiries regarding learning paths, pricing, certification and the
schedule are handled according to process guideline
 Communicate with the Regional Administrators and TTC's to facilitate quality training and
ensure that all issues are immediately escalated to Management for a speedy resolution
 Closing all classes in 2 weeks after delivery
 Sending out e-certificates for all delegates once classes have been delivered
 Sending out Class Rosters to instructors for classes around the globe
 Assisting sales team by creating classes and Deep links for the Boot camps conducted by
them
 Creating shipment in SABA for the Video Instructor Led Trainings sold to internal/external
customers and partners
 Giving credits for the trainings to the students Internal/external manually in the system
(SABA v5.5)
 Merging PLL accounts of Internal/external customers.
 Activating the training units in the system for customers and partners (SABA)
 Carry out Audit work for three processes every week.