Kiana Shahidi's supervisor at the W hotel in Los Angeles recommends her for acceptance into a graduate program. He says that Kiana is one of the strongest employees despite being one of the newest. She completes her tasks fully without reminders and can adapt to different situations. Kiana understands the importance of relating to and empathizing with customers in the hospitality industry. She works tirelessly without complaint to meet demanding needs and stressful situations. Kiana motivates those around her with her positive spirit and ability to work well with others. The supervisor believes Kiana would excel in the program due to her strong work ethic and take full advantage of the opportunity.