Kiana Shahidi's supervisor at the W hotel in Los Angeles recommends her for acceptance into a graduate program. He says that Kiana is one of the strongest employees despite being one of the newest. She completes her tasks fully without reminders and can adapt to different situations. Kiana understands the importance of relating to and empathizing with customers in the hospitality industry. She works tirelessly without complaint to meet demanding needs and stressful situations. Kiana motivates those around her with her positive spirit and ability to work well with others. The supervisor believes Kiana would excel in the program due to her strong work ethic and take full advantage of the opportunity.

1. September 18, 2013
Attn: Office of Admissions
To Whom It May Concern,
My name is Joseph Vericella, a supervisor at W hotel Los Angeles where Kiana
Shahidi works as a Welcome Office Agent. It is an absolute honor to work with Kiana
and I am genuinely excited to recommend her acceptance into your graduate program.
As a manager who has worked closely with her on the majority of her shifts here at the
W Los Angeles, I am confident that she poses the necessary skills, and most
importantly passion, to succeed in your program as well as throughout her career.
Kiana is one of the newest agents, yet she is also one of the strongest. Not only
does she complete her tasks fully and without need of reminders, but she also
understands why they need to be completed and can therefore adapt to different
situations. Aside from thinking on the fly, Kiana understands the importance of relating
to and empathizing with customers in the hospitality industry. She works tirelessly and
without complaint to meet the sometimes demanding needs of guests as well as other
stressful situations. In conjunction with this, her overall positive spirit and her capacity
to seamlessly work well with others, Kiana motivates those around her and is a joy to
manage. With her business oriented mind, and creative skills, she is always offering
new suggestions to our department to better the hotel.
In summation, I believe Kiana Shahidi would excel in your graduate program
because of a certain quality which cannot be taught - her work ethic. She would take full
advantage of the opportunity and be able to represent your Marketing program at
Regents through a successful career. It is for these reasons that I recommend her
acceptance.
Sincerely,
Joseph Vericella
Welcome Office Supervisor
W Los Angeles – Westwood
930 Hilgard Avenue
Los Angeles, CA 90024
E joseph.vericella@whotels.com