The document discusses shipping issues with World Headquarters (WHQ) and provides information about shipping timeframes and contents of packages sent by WHQ. It notes that new member kits take 5-10 business days to arrive in the US but 10-15 days to reach addresses in Mexico. Education awards typically take 14-21 days to reach addresses in Mexico. It provides contact information for the tracking department if materials do not arrive within 30 days and emphasizes the importance of providing a complete address to WHQ.

1. Shipping Issues with WHQ
Why don’t my manuals arrive?

2. Material Sent by WHQ

Charter Kit

Charter Certificates
New Member Kit
Magazine
Education Awards
Distinguished Club Ribbon
Officer’s Manuals

4. Shipping Timeframes

New Member Kit

English - USPS 1st Class 5-10 business days to Mexican Border 10 -15 business days to address

Spanish - USPS 1st Class 7-14 business days to Mexican Border 10 -15 business days to address

Education Awards – USPS 1st Class 14-21 business days to Mexican Border 10 -15 business days to address

5. Shipping Timeframes

Magazine- BWW – ISAL 30 days

Charter Kit-DHLP COURIER 3-5 days

Charter Certificates – USPS 1st Class 14-21 buisness days to the Mexican border 10-15 business days to District Govenor’s address

6. What’s in each package

New Member Kit
Competent Communication Manual
Competent Leadership Manual

What happened to the booklets included in the kit?
“Gestures: Your Body Speaks", “Effective Evaluation”
and “Your Speaking Voice” are available as digital
manuals.

7. What’s in each package?

Education Award
Personalized certificate
**Only the first CC includes 2 advanced communication manuals

Officer Manuals
At the end of the Toastmaster’s year, the outgoing president
receives the package with the 7 Officer Manuals
Distinguished Club Ribbon
The letter and ribbon are mailed to the past president

8. What if it doesn’t arrive?
If the requested material does not arrive in
30 days, the Tracking department can help.
Send and email with the following
information to tracking@toastmasters.org
Member Name and Numer
Club Name and number
Detail of Missing Package
Date Missing Package was requested
Verified shipping address

9. Where do I check my address?

10. www.toastmasters.org

11. Check your profile

12. The correct destination
Addresses should include all of the information

Line 1
Street name and number

Line 2
Residential Development o Residential section
Line OTHER
If the requested material is being shipped to a company,
specify the company name.

13. The Perfect Address

14. Why don’t my manuals arrive?
Shipping Issues with WHQ