Customer relationship management (CRM) software is essential for small to medium-sized businesses as it helps manage customer interactions, increase efficiency, and maintain customer satisfaction. It enables businesses to track customer history, preferences, and automate processes, ultimately leading to cost reductions and improved loyalty. Investing in quality CRM systems not only enhances operational effectiveness but also supports brand image and customer retention.

1. Why CRM Software?
SalesBabu
CRM For Small/Medium Size
Business & Startups
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2. Customer relationship is not just the
present trend or relevance, it is
throughout the history of business
where customer relationship has its
own importance and concern.
Many years back when the digital era was not so updated
there were struggles and mistakes which made things
much difficult to manage. Thanks to the development of the
technical world, today! We have such softwares which not
only makes our work easier but also faster. CRM
application helps you maintain each and every minute
detail about your customers as well as your managing reps
which is indeed a boon for your business. The only work you
need to do is, analyze which kind of CRM application is
essential for your industry. And also you need to keep a
track on the present trends and practices in order to
personalize the system according to your wants and needs
in the market.
M: +91 9611 171 345 Email: sales@salesbabu.com

3. Why CRM Software?
M: +91 9611 171 345 Email: sales@salesbabu.com
● In a recent research it was stated that
customers do not flip because of the change in
the prices of the product once they have been
an usual customer, but they flip to other
products when they get a poor customer
service. When you make efforts to reach their
expectations they will surely be satisfied and
the chances of flipping to other products
becomes less.
● According to a research for about 13% of the
clients will share their experience with at least
20 individuals. So, when you maintain a good
relationship with your customers they,
themselves will market your brand
unknowingly.
● The present vision of every business is to
maintain a good relationship with their
customers and satisfy them by reaching their
expectations. As there is huge competition in
the business world, every individual seeks for
customer service.
● When you are successful in maintaining a
good relationship with your customers, they
will also end up maintaining an aspect of
loyalty towards you. Which means they will
repurchase your products every
time.Retaining your present customers is
more affordable as well as beneficial because
all you need is these customers, in the long
run.

4. Why use CRM software?
M: +91 9611 171 345 Email: sales@salesbabu.com
● Explicite customer history
An online CRM software will help you by providing accurate details about your customers. When you
know your customers well, you can plan according to their expectations and also satisfy them according
to their needs and wants.
● Analyzation of data
The Online CRM software will not only give you information about the basic customer history but will
also provide all the data related to the previous purchases, likes and preferences etc. Thus, when you are
aware of these necessary information you can provide the right product to the right person at the right
time. And this indeed will also make your customer’s work easier.
● No manual recording
Don't worry about recording your tasks manually. You can always use the CRM application tools which is
basically a cloud CRM to make notes or remarks, set reminders, create follow-ups, work order
assignments, prepare reports, track the sales reps and many more to be listed.

5. M: +91 9611 171 345 Email: sales@salesbabu.com
● Reduces cost
CRM system is one of the most cost effective and user friendly software which reduces cost in every
possible form. You need not have to maintain any hard copies with papers, all you need to do is back-up
the data. Neither do you have to end up creating records at the end of the month. The records are already
at your fingertips with just a click. Thus, with these benefits your work gets easier and also reduces cost.
● Idea about Customer preferences
As mentioned above, Online CRM software which is basically a cloud CRM provides all the necessary
details regarding the customer’s preferences and likes. You can have an idea about their purchase
patterns, price, likes and needs etc. You will also have an idea about customizing the offers or deals
during festivals or anytime when the demand is high, for specific customers which in turn helps you to
create much better bonds with the customer.
● Acquire new customers
The CRM system helps you to follow up the leads which includes the customer interest penetrating to a
certain product or service. Thus, the lead management CRM system will help you to convert leads to sales
and acquire new customers.

6. M: +91 9611 171 345 Email: sales@salesbabu.com
● Time saving
Time is one of the most precious thing which once lost, cannot be gained back. All the data that you
require is customized on a single platform which can be easily accessed at any time and anywhere. It
makes your work much easier and faster with very little time to spent on them.
● Flourish brand image
Usage of the best CRM software will undoubtedly contribute in flourishing your brand image in the
market. The trust and loyalty you create among your customers is one of the best way to achieve success
in the long run.
● Satisfies your human resources
Your employees are the pillars of your organisation who work hard in order to fulfill the organisational
goals. It is very necessary to provide a good training, work experience and satisfaction to work at your
place etc for your employees. Online CRM that is basically a cloud CRM software not only makes your
work easier but also provides your employees the facility to complete their assigned work much easily.
When they are happy and satisfied with the management of the organisation, they will surely show
interest to work more better and will also contribute in achieving the organisational goals.

7. CRM App
M: +91 9611 171 345 Email: sales@salesbabu.com
The CRM app or the mobile CRM is one such added advantage to the
reps as it can be accessed from anywhere at any anytime.
Technologies have their own impact on us, these days. We all have
updated and upgraded ourselves. Most of us use smartphones for
our daily works, which has in turn made our works much easier and
faster. With your smartphone you can manage your business
activities from any corner of the world. The CRM app helps you to
access and update information and data easily. It is an user friendly
CRM app that helps you to track your sales team and also help you to
keep things up to date instead of updating informations through
calls or visits. Thus, it avoids much of manual errors or
miscommunications.

8. Why CRM software?
M: +91 9611 171 345 Email: sales@salesbabu.com
The only way to win the hearts of your customer is to reach their expectations. When you put efforts to satisfy
them, they will surely have a positive impact upon you. CRM will provide every facility to you and your
customers in order to maintain a good relationship with each other. You will never regret investing on a
quality CRM system which fulfills all your needs. Always remember that keeping your customers happy and
satisfied will not only improve your business revenue or profits but will also help you to maintain a good
brand image in today’s world. Work smarter and quicker!!!

9. M: +91 9611 171 345 Email: sales@salesbabu.com
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