The document discusses how the Internet of Things (IoT) will transform telecommunications by enabling all types of devices and objects to connect and communicate with each other and with people. As the number of connected devices increases dramatically, it will create a "magic roundabout" effect where interactions become highly complex. Businesses need to understand how customer behavior will change and develop strategies to leverage the large amounts of data generated to improve customer relationships and identify new opportunities. The document outlines the history of telecommunications technologies and innovations that have led to the IoT, and discusses challenges, risks, and strategies for businesses to effectively navigate the changes brought about by the IoT.
Where do telecom operators go from here?CM Research
Why have telecom operators performed so badly over the last decade and what strategy do they need to adopt in order to remain relevant in the Digital World?
Telcos’ have consistently underperformed analyst and market expectations … their stock market recoveries after the 2000 crash and the 2007 crash were weak relative to the rest of TMT.
Their core revenues – voice, messaging and internet access – are now in terminal decline (or at least moving towards terminal decline).
Their future is tied to over-the-top services such as internet TV, mobile payments and cloud services.
Telcos remain the most over-regulated part of the internet value chain, so any super-normal profits they attempt to make from new technology cycles risk being capped by the regulator.
In order to survive, Telcos need to latch on to one of the many emerging technology cycles mentioned on page 19.
But they also need to change their business models:
- By moving towards software services
- By restructuring their businesses such that their new products are not regulated
- By consolidating to eliminate excess competition
SK Telecom is an example of how the move to software can raise shareholder returns.
BT’s ring-fencing of its regulated activity into Openreach is an example of the type of internal restructuring that can raise shareholder returns
AT&T and Verizon are living proof that industry consolidation will raise shareholder returns.
This overview is a compilation of my own storytelling experiences over the past 9 years, first assisting clients designing M2M devices and helping them navigate the carrier certification process, then aligning with emerging Middleware/IOT Cloud platform providers early in 2011. Since then I've consulted and assisted companies across many IOT market verticals and have delivered keynotes to many audiences including enterprises, Tier 2 and Tier 3 service providers, MSO's and Utility companies on how to deploy a carrier grade IOT service delivery model for the creation of new MRR models across all market verticals. Whether you are attempting to enter the market by aligning with an existing IOT ECO-System provider like AWS or would like to create your own, I hope you find this thought provoking and informative as we carve our way into the wild, wild future of digital transformation.
ppt is about how big data helping current giants in telecom and
how useful it for market. How jio used big data for there call issue and how telecom can benefited by it.
2015 Global Trend Forecast (Technology, Media & Telecoms)CM Research
Global Trend Forecast Report: Technology, Media & Telecoms
by CM Research
This report is an extract from the fourth edition of our Global TMT Trend Forecast series, originally published on 16 July 2014. In it, we identify the major disruptive technologies that we will see in 2014/15 and predict how they will impact the world’s largest technology, media and telecom (TMT) companies.
Where do telecom operators go from here?CM Research
Why have telecom operators performed so badly over the last decade and what strategy do they need to adopt in order to remain relevant in the Digital World?
Telcos’ have consistently underperformed analyst and market expectations … their stock market recoveries after the 2000 crash and the 2007 crash were weak relative to the rest of TMT.
Their core revenues – voice, messaging and internet access – are now in terminal decline (or at least moving towards terminal decline).
Their future is tied to over-the-top services such as internet TV, mobile payments and cloud services.
Telcos remain the most over-regulated part of the internet value chain, so any super-normal profits they attempt to make from new technology cycles risk being capped by the regulator.
In order to survive, Telcos need to latch on to one of the many emerging technology cycles mentioned on page 19.
But they also need to change their business models:
- By moving towards software services
- By restructuring their businesses such that their new products are not regulated
- By consolidating to eliminate excess competition
SK Telecom is an example of how the move to software can raise shareholder returns.
BT’s ring-fencing of its regulated activity into Openreach is an example of the type of internal restructuring that can raise shareholder returns
AT&T and Verizon are living proof that industry consolidation will raise shareholder returns.
This overview is a compilation of my own storytelling experiences over the past 9 years, first assisting clients designing M2M devices and helping them navigate the carrier certification process, then aligning with emerging Middleware/IOT Cloud platform providers early in 2011. Since then I've consulted and assisted companies across many IOT market verticals and have delivered keynotes to many audiences including enterprises, Tier 2 and Tier 3 service providers, MSO's and Utility companies on how to deploy a carrier grade IOT service delivery model for the creation of new MRR models across all market verticals. Whether you are attempting to enter the market by aligning with an existing IOT ECO-System provider like AWS or would like to create your own, I hope you find this thought provoking and informative as we carve our way into the wild, wild future of digital transformation.
ppt is about how big data helping current giants in telecom and
how useful it for market. How jio used big data for there call issue and how telecom can benefited by it.
2015 Global Trend Forecast (Technology, Media & Telecoms)CM Research
Global Trend Forecast Report: Technology, Media & Telecoms
by CM Research
This report is an extract from the fourth edition of our Global TMT Trend Forecast series, originally published on 16 July 2014. In it, we identify the major disruptive technologies that we will see in 2014/15 and predict how they will impact the world’s largest technology, media and telecom (TMT) companies.
MTBiz is for you if you are looking for contemporary information on business, economy and especially on banking industry of Bangladesh. You would also find periodical information on Global Economy and Commodity Markets.
In this study I have tried to conduct a technology forecast for the mobile industry. In order to do this we have developed and followed a ten steps methodology as follows;
First we started by defining the industry and determining the exact sub industry definition. Second we studied the history of mobile phones with special focus on the important milestones to determine the important inflection technology events which took the technology to the second level, or helped in diffusing the technology, or created a new trend or resulted in a technology disruption. Third we gone through an industry analysis phases in which we studied the market growth rate, market share of different players, identifying leaders, followers. Followed by studying the market dynamics and main trends from both producers and consumers. Producers revenue pyramid, current and future strategies have been included. Fourth we composed the industry PEST analysis followed by industry overall analysis using porter five forces model. Fifth, a study for the major technological trends have been conducted, resulted in identifying main important industry trends. For each of the identified industry trend, we have identified the main technological challenges based on the consumer pull demand and the technology implication of each. Sixth, we constructed our technology future wheel based on all the previously mentioned types of analysis, resulted in identifying the main technology subcomponents. Seventh, we gone through a structural analysis followed by cross impact analysis for those subcomponents. Eights, a relevance tree for all those subcomponents including different technological alternative for each have been constructed. Followed by an analysis based on experts opinion about existing diffusion rate for each of those technology alternatives. Ninth, a road map for the forecasted technologies have been compiled, followed a wild card listing for alternative technologies which may exist in the near or far future, even technologies which in research and we believe that it is extremely wild have been included. Tenth, a conclusion of our forecasted short and terms technologies landscape have been composed and presented.
A brief introduction to Internet of Things (IoT) and SMAC (social, mobile, analytics and cloud), the concept that four technologies are currently driving innovation in business.
IoT and Communication Technologies for Smart CitiesSamerLahoud1
The developing telecommunication infrastructures are shaping future opportunities in Smart Cities. Such infrastructures are required to meet the unprecedented needs in terms of energy efficiency, security, scalability, and resiliency. In this talk, we will focus on Low-Power Wide Area Networks (LPWAN) and their role in enabling Smart Cities. LPWANs represent a novel wireless communication paradigm, which will complement traditional cellular and short-range wireless technologies in addressing diverse requirements of applications for Smart Cities. LPWANs are attracting a lot of attention primarily because of their ability to offer large coverage and long battery life operating devices. We will also provide a use case of deploying a wireless LoRa infrastructure that supports various indoor and outdoor services for the citizens of future Smart Cities.
The Internet of Things (IoT) is the network of physical objects or "things" embedded with electronics, software, sensors, and network connectivity, which enables these objects to collect and exchange data.
IoT allows objects to be sensed and controlled remotely across existing network infrastructure, creating opportunities for more direct integration between the physical world and computer-based systems, and resulting in improved efficiency, accuracy, and economic benefit.
Welcome “The Internet of Things” (IoT). If you have not been living in the forest last 5 years :), you might have heard this term. But if you decided to visit this DrupalCamp for the first time since you moved to the forest let’s dive into the world of IoT and at the same time look at where is Drupal in this world.
In a nutshell, the Internet of Things is the network of devices, applications, software, and many other things connected and used data to provide value to the end user.
In this session I am going to cover the following topics:
- What’s the Internet of Things?
- The Internet of Things market
- Drupal and the Internet of Things
- Examples of using the IoT in real projects
- The Future and what should we expect
In this session, I will share my experience and vision of where the IoT sphere is going and what place Drupal takes in the world of the Internet of things, and I will show you a real example of using IoT in conjunction with Drupal.
https://drupalcampkyiv.org/node/50
An Internet of Things blueprint for a smarter worldMarc Jadoul
Published October, 2015
This white paper discusses how to leverage machine-to-machine communications, big data analytics and the cloud to power a smarter world and monetize the Internet of Things.
Lesson IoT platforms - Master IoT UPC - 4th March 2019Marc Pous
During the lesson of the 4th of March 2019, Marc explained his experience on IoT and IoT platforms.
At the second part of the session, Marc gave a hands-on session about how to connect an Arduino MKRFox 1200 (Sigfox) available for the students to thethings.iO IoT Platform.
The Internet Of Things will have an increasing impact to all industries and health and fitness are no exception. This definitive guide provides a blue print for the things we all need to keep in mind as we adopt the IOT revolution.
Information Technology that drives growth in Telecommunications.pdfAnil
The relationship between IT and Telecom
Today, telecommunications has evolved to facilitate communication through computers, cloud-based technology, and similar other advanced IT technologies that were unimaginable even a decade ago. People no longer need to be in the office to connect with their teammates, VoIP systems can be integrated with an app to make connections quicker! Thus, enabling a tech-savvy ecosystem that facilitates improved employee experience and higher productivity for a business.
Role of IT in the Telecom Industry:
1. Cloud Computing
Cloud networking inherently simplifies and speeds up networking functionalities through the use of virtual routers, bridges, and adapters. Telecoms are leveraging this property of cloud computing to create Virtualized Radio Access Networks (vRAN) facilitating agility, flexibility, and efficiency in mobile networks.
2. Artificial Intelligence (AI) and Machine Learning (ML)
Three out of four business executives believe that AI will drive efficiency in the future says Harvard Business Review (HBR). Innovative and forward-facing providers are already pairing AI with ML and other emerging technologies to improve learning, optimize performance, and enhance consumer satisfaction. The role of IT-based services like data science and analytics, in the telecom industry, is what brings services like customized UX and predictive maintenance to end-users.
3. Natural Language Processing (NLP)
For every minute a customer waits to resolve their problem, the Consumer Service Index (CSI) takes a dive. Walmart resolved this issue with the help of NLP powered by telecom services. Their bot now resolves up to 90% of consumer queries.
MTBiz is for you if you are looking for contemporary information on business, economy and especially on banking industry of Bangladesh. You would also find periodical information on Global Economy and Commodity Markets.
In this study I have tried to conduct a technology forecast for the mobile industry. In order to do this we have developed and followed a ten steps methodology as follows;
First we started by defining the industry and determining the exact sub industry definition. Second we studied the history of mobile phones with special focus on the important milestones to determine the important inflection technology events which took the technology to the second level, or helped in diffusing the technology, or created a new trend or resulted in a technology disruption. Third we gone through an industry analysis phases in which we studied the market growth rate, market share of different players, identifying leaders, followers. Followed by studying the market dynamics and main trends from both producers and consumers. Producers revenue pyramid, current and future strategies have been included. Fourth we composed the industry PEST analysis followed by industry overall analysis using porter five forces model. Fifth, a study for the major technological trends have been conducted, resulted in identifying main important industry trends. For each of the identified industry trend, we have identified the main technological challenges based on the consumer pull demand and the technology implication of each. Sixth, we constructed our technology future wheel based on all the previously mentioned types of analysis, resulted in identifying the main technology subcomponents. Seventh, we gone through a structural analysis followed by cross impact analysis for those subcomponents. Eights, a relevance tree for all those subcomponents including different technological alternative for each have been constructed. Followed by an analysis based on experts opinion about existing diffusion rate for each of those technology alternatives. Ninth, a road map for the forecasted technologies have been compiled, followed a wild card listing for alternative technologies which may exist in the near or far future, even technologies which in research and we believe that it is extremely wild have been included. Tenth, a conclusion of our forecasted short and terms technologies landscape have been composed and presented.
A brief introduction to Internet of Things (IoT) and SMAC (social, mobile, analytics and cloud), the concept that four technologies are currently driving innovation in business.
IoT and Communication Technologies for Smart CitiesSamerLahoud1
The developing telecommunication infrastructures are shaping future opportunities in Smart Cities. Such infrastructures are required to meet the unprecedented needs in terms of energy efficiency, security, scalability, and resiliency. In this talk, we will focus on Low-Power Wide Area Networks (LPWAN) and their role in enabling Smart Cities. LPWANs represent a novel wireless communication paradigm, which will complement traditional cellular and short-range wireless technologies in addressing diverse requirements of applications for Smart Cities. LPWANs are attracting a lot of attention primarily because of their ability to offer large coverage and long battery life operating devices. We will also provide a use case of deploying a wireless LoRa infrastructure that supports various indoor and outdoor services for the citizens of future Smart Cities.
The Internet of Things (IoT) is the network of physical objects or "things" embedded with electronics, software, sensors, and network connectivity, which enables these objects to collect and exchange data.
IoT allows objects to be sensed and controlled remotely across existing network infrastructure, creating opportunities for more direct integration between the physical world and computer-based systems, and resulting in improved efficiency, accuracy, and economic benefit.
Welcome “The Internet of Things” (IoT). If you have not been living in the forest last 5 years :), you might have heard this term. But if you decided to visit this DrupalCamp for the first time since you moved to the forest let’s dive into the world of IoT and at the same time look at where is Drupal in this world.
In a nutshell, the Internet of Things is the network of devices, applications, software, and many other things connected and used data to provide value to the end user.
In this session I am going to cover the following topics:
- What’s the Internet of Things?
- The Internet of Things market
- Drupal and the Internet of Things
- Examples of using the IoT in real projects
- The Future and what should we expect
In this session, I will share my experience and vision of where the IoT sphere is going and what place Drupal takes in the world of the Internet of things, and I will show you a real example of using IoT in conjunction with Drupal.
https://drupalcampkyiv.org/node/50
An Internet of Things blueprint for a smarter worldMarc Jadoul
Published October, 2015
This white paper discusses how to leverage machine-to-machine communications, big data analytics and the cloud to power a smarter world and monetize the Internet of Things.
Lesson IoT platforms - Master IoT UPC - 4th March 2019Marc Pous
During the lesson of the 4th of March 2019, Marc explained his experience on IoT and IoT platforms.
At the second part of the session, Marc gave a hands-on session about how to connect an Arduino MKRFox 1200 (Sigfox) available for the students to thethings.iO IoT Platform.
The Internet Of Things will have an increasing impact to all industries and health and fitness are no exception. This definitive guide provides a blue print for the things we all need to keep in mind as we adopt the IOT revolution.
Information Technology that drives growth in Telecommunications.pdfAnil
The relationship between IT and Telecom
Today, telecommunications has evolved to facilitate communication through computers, cloud-based technology, and similar other advanced IT technologies that were unimaginable even a decade ago. People no longer need to be in the office to connect with their teammates, VoIP systems can be integrated with an app to make connections quicker! Thus, enabling a tech-savvy ecosystem that facilitates improved employee experience and higher productivity for a business.
Role of IT in the Telecom Industry:
1. Cloud Computing
Cloud networking inherently simplifies and speeds up networking functionalities through the use of virtual routers, bridges, and adapters. Telecoms are leveraging this property of cloud computing to create Virtualized Radio Access Networks (vRAN) facilitating agility, flexibility, and efficiency in mobile networks.
2. Artificial Intelligence (AI) and Machine Learning (ML)
Three out of four business executives believe that AI will drive efficiency in the future says Harvard Business Review (HBR). Innovative and forward-facing providers are already pairing AI with ML and other emerging technologies to improve learning, optimize performance, and enhance consumer satisfaction. The role of IT-based services like data science and analytics, in the telecom industry, is what brings services like customized UX and predictive maintenance to end-users.
3. Natural Language Processing (NLP)
For every minute a customer waits to resolve their problem, the Consumer Service Index (CSI) takes a dive. Walmart resolved this issue with the help of NLP powered by telecom services. Their bot now resolves up to 90% of consumer queries.
After reading the Top 14 IoT Trends to Emerge in 2023 article, you will learn about what the 14 IoT Trends will be happening.
What is IoT?
The Internet of Things (IoT) is a system of connected devices, digital machines, and users with unique identifiers and network transportability that eliminates the need for human-to-human or human-to-machine interaction.
IoT is an important part of the new generation of information technology. Unlike the Internet, the main application objects of IoT are some physical devices, such as vehicles, home appliances, buildings, etc.
By embedding electronic software, sensors and some network connection devices in these physical devices, the exchange of data between devices can be realized, thus establishing a set of interconnected networks.
According to statistics, more than 43 billion devices are currently expected to be connected to the IoT worldwide, which will generate, share, collect and help people use data in a variety of ways.
The 14 most important IoT trends
Here are the 14 most important IoT trends that will change the world in 2023.
The Internet of Things (IoT) is actively shaping both the industrial and consumer worlds. Smart tech finds its way to every business and consumer domain there is — from retail to healthcare, from finances to logistics — and a missed opportunity strategically employed by a competitor can easily qualify as a long-term failure for companies who don’t innovate.
Check out more articles at- https://insideaiml.com/articles
Information Technology that drives growth in Telecommunications.pdfAnil
Artificial Intelligence and Virtual Reality are no longer the realms of fiction. They are the present and the future. As we surge forward into a new decade, the telecom industry is experiencing unprecedented technology-driven growth and transformation.
About SIGFOX
SIGFOX is the first and only operator of a cellular network fully dedicated to low throughput communication for connected objects. Leveraging on its patented UNB technology SIGFOX brings a revolution to the M2M and Internet of Things world by enabling large-scale connection of objects. The network already connects tens of thousands of objects in France and international cities.
SIGFOX provides an end-to-end solution for your communication chain, from your objects through to your information system, with unprecedented pricing models and low energy consumption.
As a network operator SIGFOX operates fixed-location
transceivers enabling your objects to be connected “out of the box”. However contrary to the telecommunication networks, the SIGFOX transceivers and the entire SIGFOX connectivity solution has been developed, built and deployed to only serve the low throughput M2M and IoT applications. As an operated longrange network, SIGFOX provides connectivity without the need to deploy specific network infrastructures for each application.
Unlike other narrow band or white space solution providers we do not require our customers to invest in network equipment, the SIGFOX network is simply available to any object equipped with our certified connectivity solutions.
From an application point of view, the SIGFOX connectivity solution functions as follows:
• SIGFOX compatible modems are integrated within the physical objects by our certified partner network
• The objects instruct the modems to send messages whenever and wherever needed
• The transmitted data is picked up by the SIGFOX transceivers, and routed to our managed service
• The SIGFOX servers verify the data integrity and route the messages to the application’s IT system.
(...)
Sample use cases.
MAAF Assurances, one of the leading French insurance companies, anticipate the upcoming regulation that will impose by 2015 that each household be equipped with a smoke detector. The fire and/or intrusion alert service that will be using the SIGFOX network will enable MAAF insured customers to be warned directly through SMS, in case the intrusion or smoke detectors send alarms and allow MAAF and their customers to be alerted if there is an anomaly, such as low battery, with the
smoke detector.
Clear Channel Outdooroperates stations throughout France. In order to avoid constant manual inspection of the ad stations, a remote monitoring application has been deployed and the SIGFOX network is used to communicate status information from each ad station to the IT system.
For further info:
• contact@sigfox.com
• www.sigfox.com
The Internet of Things: P&C Carriers & the Power of DigitalCognizant
As P&C carriers struggle to achieve and maintain profitable growth, they must prepare for and stay in step with advancements in digital technologies. The Internet of Things (IoT) and its network of connected devices and objects makes it possible for carriers to transform how they communicate, collaborate, and operate, and strengthen their capabilities in a number of key areas.
BRIDGING THE GAP BETWEEN PHYSICAL AND DIGITAL REALITIES
The key role that connectivity plays in our personal and professional lives has never been more obvious than it is today. Thankfully, despite the sudden, dramatic changes in our behavior earlier this year, networks all around the world have proven to be highly resilient. At Ericsson, we’re committed to ensuring that the network platform continues to improve its ability to meet the full range of societal needs as well as supporting enterprises to stay competitive in the long term. We know that greater agility and speed will be essential.
This issue of our magazine includes several articles that explain Ericsson’s approach to future network development, including my annual technology trends article. The seven trends on this year’s list serve as a critical cornerstone in the development of a common Ericsson vision of what future networks will provide, and what sort of technology evolution will be required to get there.
ERIK EKUDDEN
Senior Vice President, Chief Technology Officer and Head of Group Function Technology
The Internet of Things (IoT) is actively shaping both the industrial and consumer worlds. Smart tech finds its way to every business and consumer domain there is-from retail to healthcare, from finances to logistics-and a missed opportunity strategically employed by a competitor can easily qualify as a long-term failure for companies who don't innovate. Check out our latest PPT for more details.
From artificial intelligence and augmented reality to multi-connected businesses and new mobility, the focus is on a wide variety of technology – but which trends have a lasting influence on digital transformation, in a post-COVID world? A Social Friendly Report.
Impact of covid 19 on sectors in India - Pinnacle DigitalAnuj Tanwar
Industry: Telecom and Technology
Impact: Low
Recovery Period: Short
Future : Promising
Telcom sector saw a huge spike in data traffic and consumption. The growth rate of traffic since mid March, 2020 is the highest in the last 12 months. Mobile data traffic, too, rebounded after declining for 10 straight months, the data showed.
The software development sector is constantly expanding, creating a plethora of opportunities for organizations, startups, and entrepreneurs. We provide valuable information that helps you in software development for your business.
1. THE MAGIC TELECOMMUNICATIONS ROUNDABOUT
How the Internet of Things will be the driving force behind every interaction, and
what you need to do now to plan your journey.
INTRODUCTION
The Magic Roundabout(1)
is a complex junction in the city of Swindon in the UK. It is a series of small
roundabouts feeding a larger roundabout guiding drivers to multiple locations on a daily basis. This
metaphor is a perfect visual reference to the complex interactions that will be created in
Telecommunications by the Internet of Things (IoT), and how this emerging technology (2)
will transform
the industry as we know it. Communication continues to be at the heart of the continued growth,
innovation and development of the human race. As of today GSMA’s(3)
live tracker estimates that there
are 7.8 billion mobile phones globally and there are now more gadgets than people. At present a
significant number of these devices only communicate with other devices, over the next few years this will
change.
The days are gone when communication was linear, devices now act as a conduit and applications allow
us to communicate with each other in a variety of ways. With an increasing number of devices
connected to the internet IoT(4)
was born and we can now not only communicate with each other but
also with physical things and they can in turn communicate with us. We outline how the evolution of
telecommunications has led to the internet of things, creating a new route map for businesses. Helping
them to understand customer behaviour and build more meaningful relationships with customers and
how focussing on them rather than technology solutions will help you navigate this magic roundabout
effectively. In turn helping you create new and exciting growth opportunities for your business.
Page 1
2. A BRIEF HISTORY OF TELECOMMUNICATIONS
To understand where are going we need to understand how telecommunications has evolved, this
timeline does just that. Looking at the various inventions, innovations and milestones that have led us to
where we are now and will influence where we are going.(5,6,7,8 & 9)
Page 2
MOBILE CELLULAR TECHNOLOGY
1973 Motorola test first mobile phone
1979 First commercial 1G network in
Japan
1991 2G launched on GSM in Finland
1998 Launch of first 3G network
2001 First GPS phone
2008 First 4G network launched
2015 Verizon make IoT core to strategy
2020 Expected date of 5G network
TELEGRAPH
1838 - Samuel Morse publicly
demonstrates electric telegraph
1862 Railroad aides expansion with the
coast-to-coast telegraph line
1866 Trans-Atlantic cable successfully
connects US to UK
TELEPHONE
1878 Alexander Graham Bell invents
first telephone
1915 First transcontinental call
1956 First transatlantic telephone
cable
1838
RADIO
1901 First radio
transmission by Marconi
1923 First mobile two-
way radio in Australian
police cars
1937 Hindenburg disaster
broadcast live on radio
1937 Hings creates the
first walkie-talkie
MOVING IMAGES
1896 First movie created by Lumiere Brothers
1920 First moving image transmitted by John
Logie Baird
1929 BBC begin to experiment with TV
broadcasts
1936 NBC run first TV broadcast
1954 First colour broadcast in US
1955 Gibbs toothpaste First ever TV advert in
UK
SATELLITE
1957 Sputnik becomes first
satellite with a radio transmitter
1958 US Project SCORE
transmits Christmas message
1960 TIROS 1 transmits first
TV images from space
1989 Motorola satellite
communications launched
NETWORKS
1962 MIT conceive “galactic
network” ARPAnet is born
1973 Xerox develop ethernet
technology device to device
communication
1974 Transmission Control
Protocol the forerunner to
Internet Protocol is conceived
1989 Tim Berners Lee invents
the World Wide Web
1995 First internet phone
2015 Bosch remakes company
around IoT
1900
1930
1960
1990
2020
1860
3. LAYING THE GROUNDWORK
Telecommunications is arguably at the hub of the IoT. The challenge is to meld older communications
technologies with new whilst also planning for the future. Making the transition as seamless as possible is
essential as the demand over the next few years is expected to explode. According to Business
Information Intelligence (BII) by 2019 revenues from devices, services and software will be $600
billion(10)
. The old business model of just supplying a phone system is a thing of the past. Businesses and
consumers expect excellent customer service, to be solutions focussed with the latest technology at an
affordable price(11)
. The potential growth opportunities for businesses are only limited by their
imagination. Whatever the application here are two big areas, out of many, where this disruptive force
of the IoT will impact the telecommunications industry.
1. Big Data Business Opportunities
Big data, a term used frequently but rarely understood.
Essentially it is the process behind big data that drives business
opportunity. Only 8% of businesses are using more than 25% of
their IoT data(12)
. In fact some only use 1% the data they have
access to when 34% is actually relevant to the business(13)
. By
collecting the right structured and unstructured data, both internal
and external, the IoT will generate new business opportunities for
Telecom companies in understanding customer behaviour and
helping deliver more effective campaign marketing and fraud
prevention. Data-driven product development also offers lucrative
opportunities ahead, as demonstrated by Google and
Facebook(14)
. To take this further, Telecom companies can also
help other businesses innovate and deliver disruptive solutions as
part of their value added networks. An example is how a large
wireless company worked with Deloitte to gather data from a
number of sources to achieve real time marketing effectiveness(15)
.
2. Customer Service
With smarter technology Customer Service will become more
efficient through online digital experiences, service automation
and processing of financial transactions. Companies will have
clear insight through the data gathered from the connected devices
and technology, providing more tailored and proactive customer service. Systems are being developed
that can monitor and manage connected devices and provide the user with the ability to troubleshoot
problems directly. Eliminating a layer of human intervention to save time and cost(20)
. Through self-
diagnostic devices contact centres will start to deliver more proactive outbound service as opposed to
reactive inbound service. The integrated system will automatically trigger outbound calls to the customer
that can alert issues often before the customer even realises(21)
. As such, Telecommunication companies
have a significant role to play as leaders in Customer Service: from sales, implementing solutions, and
providing a full 360-degree perspective of the customer journey and micro moments.
TAKING THE ROUGH WITH THE SMOOTH
Whilst the opportunities the IoT provides are wide and varied from increased connectivity to commercial
benefits there are a number of risks and threats associated with it. The rapid expansion brings with it
opportunities for increased fraudulent behaviour and puts customers and the devices connected to the
IoT at risk(22)
. However, by understanding the risks below you can create new opportunities.
• Security Cyber crime is on the rise and any device can be hacked
• Privacy , data and CSR Businesses have a duty of care to protect customer info and do the right thing
• Equality and fairness Not all countries have the same regulations and high speed access
• Digital Divide Certain content, apps and services are limited in certain countries(23)
• Piracy Intercepting user information without consent such as surveillance or monitoring phone
conversations and messages(24)
Page 3
$11 TRILLION
IMPACT OF IoT ON GLOBAL
ECONOMY BY 2020
75%
OF COMPANIES
WILL ADOPT IoT
BY 2020
$4.1 BILLION
SMART HOME
MARKET BY 2017
ANALYTICS
NO.1 TECHNOLOGY
PRIORITY FOR CIOs
ACCORDING TO GARTNER
(16,17,18,19)
4. PLANNING YOUR JOURNEY
To navigate the magic roundabout and understand which part of the IoT is right for your business you
need to have a strategy. Outlined below are five common issues faced by businesses with an overview
of strategies to to answer the problem.
Having a strategy is one thing but you need a plan to successfully implement one. It helps you
understand why, how and what you need to do. The plan needs to include a scheduled set of actions
over a defined period of time. Defining who your customers helps bring focus to every activity, and
identifying the security measures to protect them is essential. Using data insights tools to understand
what your customers do will increase advocacy and improve engagement with them and ultimately
increase sales. PwC have recently stated that telecommunications companies need to monetise and
digitise their infrastructure. This can be achieved by identifying ways to understand customer trends and
reduce over-the-top (OTT) players piggybacking on platforms for free (25)
. Whilst creating an action plan
is essential constant review and stress testing the plan helps create a more agile business model, using
risk to improve business performance (26)
.
CONCLUSION
The IoT is changing the way businesses
interact with its customers and driving
significant growth in revenue. The US telco
company Verizon puts the value at $495
million in the past year(27)
. The pace of
change means businesses are playing catch
up. By using big data they can make
informed data driven decisions, radically
changing the types of conversations and
relationships you have with customers.
Understanding the risks and applying an
agile plan businesses will be able to drive
forward rather than trying to catch up.
WHERE NOW?
If you want your business to move up a gear
and understand how to adopt the internet of
things we can help. Working with you and
your teams to create your own route map
and help put your strategy into action. To
find out how visit G42.COM.
Page 4
REFERENCES
1. https://en.wikipedia.org/wiki/Magic_Roundabout_(Swindon)
2. http://forbes.com/simple-explanation-internet-things-that-anyone-can-understand
3. https://gsmaintelligence.com/
4. http://statista.com/iot-number-of-connected-devices-worldwide/
5. http://tcomou.blogspot.fr/
6. http://m-stat.gr/the-evolution-of-telecommunications/
7. http://adweek.com/socialtimes/history-of-internet-milestones/491279
8. http://wsj.com/articles/bosch-ceo-remakes-company-around-internet-of-things
9. http://verizon.com/state-of-the-internet-of-things-market-report-2016.pdf
10. http://uk.businessinsider.com/four-elements-driving-iot-2014-10?r=US&IR=T
11. https://storage.googleapis.com/think/docs/forrester-moments-that-matter-
research-study.pdf
12. http://mediapost.com/8-of-businesses-tapping-internet-of-things-data.html
13. http://blog.wigzo.com/predictive-analytics-101
14. http://deloitte.com-realtimedata
15. https://storage.googleapis.com/think/docs/forrester-moments-that-matter-
research-study.pdf
16. http://businessinsider.com/iot-ecosystem-internet-of-things-forecasts-and-business-
opportunities-2016
17. http://techtimes.com/11-trillion-potential-economic-impact-of-internet-of-things-
by-2025.htm
18. http://siemens.com/innovation/en/home/internet-of-things-facts-and-forecasts.html
19. http://solutionsreview.com/gartner-bi-analytics-top-priority-for-cios-in-2016/
20. http://businessnewsdaily.com/4858-internet-of-things-will-change-work.html
21. http://strategyand.pwc.com/perspectives/2015-telecommunications-trends
22. http://internet-of-things-research.eu/pdf/
23. http://internetworldstats.com/links10.htm
24. http://www.crime.hku.hk/cybercrime.htm
25. http://strategyand.pwc.com/media/file/Strategyand_Benefiting-from-Big-Data_A-
New-Approach-for-the-Telecom-Industry.pdf
26. http://ey.com//Turning_risk_into_results/
27. http://www.prnewswire.com/news-releases/verizon-simplifies-internet-of-things-to-
accelerate-adoption-300167701.html
ICONS www.freepik.com; www.flaticon.com
CURRENT PROBLEM STRATEGY TO FILL THE GAP
Who are our customers? Define your customer profiles
How secure are we as a business? Are our customers
at risk?
Understand the security threats, and implement
processes and procedures to prevent them
Do we have the right processes and systems to support
staff and delight our customers?
Establish a business ecosystem to meet and exceed
customer expectations
Do we understand or know our customers that well? Implement the right tools to track and analyse
customer insights
Have we defined the goals, KPIs and targets that will
help achieve our objective?
Use big data insights to understand customer
behaviour and help inform business decisions
We created a strategy and focussed on a fixed 3-5
year plan - is it still relevant?
Develop an agile approach to business planning
using foresight to fail fast, learn and growGAP