Each day, over 100 billion messages are sent. Clearly, the lure of sending encrypted messages over the internet on WhatsApp is strong. Watch the pdf to get more information https://bit.ly/33gbE4x.

1. The E-Comms platform has soared in popularity
from its debut in 2011 to more than two billion
active monthly users (75 million of which reside
in the USA) ten years later. Each day, over 100
billion messages are sent – yes, that is a “B” as
in billion. Clearly, the lure of sending encrypted
messages over the internet on WhatsApp is
strong.
WHAT’S UP WITH
WHATSAPP?

2. USAGE OF
WHATSAPP
WhatsApp is the
undisputed e-
Communications
darling
usage of WhatsApp appears
to also be compelling to
financial firms.
Usage behavior by employees of JP Morgan
Chase bank has been described as “addicted”
and “hooked” given how pervasive
communication via the app was amongst the
executive team, brokers, and their clients.
WhatsApp extensively – on
their personal devices
From January 2018 to November 2020, JP Morgan
used WhatsApp extensively – on their personal
devices – to transact business. Even their
executives, who were tasked with compliance,
used the app to communicate about sensitive
financial matters.

3. WHATSAPP IS NOT
GOING AWAY ANY
TIME SOON
emerged as a bit of a “hot
potato”
although it’s clearly emerged as a bit of a “hot
potato” and is at the epicenter of numerous high-
profile cases around compliance. Financial and
data privacy challenges have the embattled app
butting heads with the law around the globe. So,
how does a firm protect itself from risk given the
ubiquitous usage of the app?
e-Communications are an
essential
e-Communications are an essential and now routine
part of our lives – and of all firm’s financial activities.
Ensuring that they are monitored, recorded, and
analyzed in a manner that is compliant with all laws is
non-negotiable. If your firm is not dialed into WhatsApp
and how it is being used internally, your business
continuity and profitability are at risk.