Business process mapping is a visual technique used to depict business processes and procedures, providing a comprehensive view of tasks from start to finish. It utilizes various methods such as flowcharts, SIPOC, swimlane, and value stream mapping to enhance efficiency, employee satisfaction, and customer satisfaction. The benefits include improved efficiency, compliance, identification of improvement opportunities, and better overall process clarity.

1. What is Business Process Mapping?
Business Process Mapping is a technique that creates a visual depiction of business
processes and procedures and help us to give top-down/lateral view of the tasks, outlining
all the events that are involved from start to finish.
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This is usually done with the help of-
1.Flowcharts – This represents a workflow of the whole process which is easy to read and
understand.
2. SIPOC -Suppliers, inputs, process, outputs, customer, and the dependencies between
these to understand more complex processes by breaking them into much simpler process.
3. Swimlane – This map shows relationship between different processes which are
interrelated and shows the dependencies of each task. This process is especially useful for
teams that have job share where different people are involved and responsible for one
process.
4. Value Stream Mapping – This is a fairly complex process but is great for showing a lot of
information in a small space.
It helps businesses to understand the whole process including the minute details such as,
what are the tasks involved, when do these tasks occur, who is responsible for each task
and what is needed to achieve these tasks on time.
This also allows business to understand what the potential issues and pitfalls at each step
are and make decisions to correct these problems and make the process more efficient.

2. Benefits of Process Mapping:
No matter what business or industry you are in, Business Process Mapping (BPM) will
benefit your organisation by achieving both employee and customer satisfaction by
improving efficiency.
Some of the key benefits are –
1. Improve employee efficiency – Employee’s time is valuable, and BPM highlights the
tasks and activities that are repeated before they complete a process. It has been stated that
15% to 20% of employee’s time is wasted either due to lack of understanding of their
responsibilities or redoing the tasks that has been done wrong in the 1st place. When you
have clearly defined responsibilities and have a process defined that states every single step
to reach the outcome, employee will have better understanding of the expectations resulting
in improved efficiency and better company culture.
2. Improved customer satisfaction – Better defined process results in delivery of their
product and services in timely fashion resulting in happy customers.
3. Ensures Compliance – Creating process maps for risk management and quality control
processes enables you to quickly check work for compliance.
4. Identify improving opportunities – Process Mapping helps in evaluating how valuable
each step is and identify opportunities to reduce waste/inefficiencies and increase
production/efficiencies.
Benefits of Business Process Mapping are not only limited to above mentioned points, but
also there are many more benefits associated with it like supporting problem solving,
promotes autonomy, adds clarity.
If you need any guidance on starting Business Process Mapping for your organisation,
contact us today.
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