What is ACC and Why Should You Care?
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A year on, learn about Amcom’s journey with HCS Amcom Cloud Collaboration (Cisco HCS) has hit the market and built a solid customer base within a short period of time. Join us as we share some of our insights and hear what our customers have to say about the Amcom Cloud Collaboration platform and why it is delivering benefits for them from Day 1.
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What is ACC and Why Should You Care?
- 1. What is Amcom Cloud Collaboration (ACC) and why should I care? Brett Looney – THETA 2015
- 3. 3
- 4. But what is HCS 4
- 5. Cisco reference design for multi-tenant Unified Communications Uses the standard UC platform One instance per customer Multi-tenant self-care portals -End User -Administrator Consumption based licensing 5
- 6. 6 So What! Why is ACC different?
- 7. 7 Onboarding & project Mgmt Not so Secret Online training videos Flexible network options Redundant Data Centres Additional self service options Additionalproductivity tools
- 8. 8 But I like my on premise solution
- 9. 9 Cloud is better than On Premise • No Upgrade cost • No Hardware cost • No Data Centre cost But you still get: Redundancy Including on premise options Flexibility Architecture is the sameas on premise UC suite And you canscale up& down
- 10. 10 Frequently Asked Questions Can I keep my existing equipment? Will you force me to upgrade?
- 11. 11 But I don’t want to lose control
- 12. 12 Are There Hidden Costs? We bill per users, per month • Four different licenses • Remember – scale up & down • Upgrade or downgrade user licenses at will Onboarding &equipment costs • Can be CAPEX if you like • Or can be rolled into theper month bill • Flexibility is key
- 13. 13 TCO Example On-Premise Hardware / Licensing Pay for what you use
- 16. 16 Government IT Manager I lost 10 kilograms
- 18. But really… What are customers saying 18
- 19. 19 We really like ACC as it’s been a great fit for what we want to do, and we really like the integration with our Contact Centre.
- 20. 20 The introduction of ACC has given us greater flexibility, particularly extension mobility. The management of our contact centre is also so much easier. Department of Finance Government of Western Australia
- 21. 21 We see this as the next generation of communication tools that are ideally suited to our customer base.
- 22. 22 ACC gives us the ability to run our programs across a massive regional footprint, regardless of device, very cost- effectively whilst being future-proofed.
- 23. 23
- 24. 24 9 months of planning 13,000 endpoints 6 week cutover Integration with on prem systems
- 25. 25 Services provided to the highest common denominator Be the experts in the use of technology, not in the support of it Exorcise the must- do-it-ourselves culture The less differentiation provided by IT the more it should be externally sourced
- 26. 26 Questions?