The document introduces Opsgenie's DevOps playground, highlighting how attendees can engage during a webinar. It outlines the community, tools available, and two specific use cases related to incident management in modern IT environments. The content emphasizes the importance of chat tools, visibility, and optimizations in response and resolution processes.

1. Introduction to OpsGenie’s DevOps
Playground
December 7, 2017 | Emel Dogrusoz, Fazilet Ozer

2. How to interact today
If you have questions, raise your
virtual hand to ask them during the
webinar.
Questions panel– You can submit
questions and see answers from the
webinar organizers.
Type your question and click Send to
submit it to the organizer.

3. Today’s Agenda
● Introduce our Community
● Introduce our Playground
● Demonstrate how to access & interact with various tools in our
Playground
● Demonstrate two use cases in our Playground
● Q&A

4. OpsGenie Community

5. OpsGenie Playground

6. Changes in IT/Dev Environments
● Chat tools have become the favored method of communication.
● ChatOps practices are being heavily adopted.
● Visibility and traceability has become more and more important
○ Agile ticketing and service management solutions are being
deployed.
○ Service status pages bring visibility to various stakeholders.
● Optimizations are around fast response and resolution.

7. Modern IT Environment
+
IT/Dev Stack Monitoring Tools Operations Team
Ticketing Systems
Chat/ChatOps
Tools
Documentation
& Reporting

8. Modern Incident Management Use Cases
● Use Case 1: Creating an alert from an issue tracking system and synchronizing & resolving it with
collaboration, status page and alerting tools

9. Modern Incident Management Use Cases
● Use Case 2: Getting an alert from a monitoring tool and synchronizing & resolving it with
collaboration, ticketing and alerting tools

10. Contact Us Anytime
www.opsgenie.com
www.opsgenie.com/contact-us

11. Thank you!