1. The document provides instructions for activating ResNet and using the residence television and telephone services at Dalhousie University. 2. It explains how to connect to ResNet by obtaining a cable from the front desk and plugging it into your computer. You then need to register online using your banner ID and net ID. 3. Information is given on the residence TV channels and guides. The telephone section outlines how to make calls, set up voicemail, and where to report any issues.

1. ResNet Residence Television
How to Activate ResNet Channel Station Channel Station
5 24 TLC
Global-Halifax
The steps to follow once you arrive are:
• During check in obtain your ResNet Cable from the residence front desk.
6 25 HGTV
ASN
• Plug the network cable into your Ethernet card located at the back of your computer (possibly on the side
if you have a laptop) and the other end into the network port located on the wall (usually beside where 7 26 Bravo
ATV
your telephone plugs into the wall).
8 27 Discovery
CBC
• Double click on your web browser (ie. Internet Explorer).
• Type the URL www.dal.ca and the ResNet page will then be displayed.
9 28 Slice
Dal Residence Stn.
• You will be prompted to complete the following:
1 Enter your Banner ID (B00...). 10 29 CPAC
ABC
2 Enter your Net ID (see *Note re Your Net ID, below).
3 Select your residence. 11 30 W Network
CBS
4 Click on Register System.
12 31 Vision
FOX
5 Clean Access - The first time you login to a Windows computer you must download and install the
Clean Access program. This is not required for Mac or Linux computers. When you login to Clean
13 32 TNN
NBC
Acess, your computer is scanned for vulnerabilities. The Clean Access program installed on
Windows computers checks that Windows critical updates and McAfee antivirus software are 14 33 Comedy
CNN
installed. You must login to Clean Acess once a week. Clean Access logins normally expire every
15 34 PBS
CBC Newsworld
Wednesday at 6am. They may expire earlier if a new threat makes it appropriate to have everyone
login and have their computers scanned.
16 35 Weather Network
TSN
6 The system will then register your computer in ResNet.
17 36 SRC
The Score
*Note re your Net ID:
18
Returning Students 37 TVA
Rogers Sportsnet
If you are a returning student your Net ID is the username you specified when logging on to my.dal.ca or any
19 38 TV5
Much Music
of the campus computer lab workstations last year. For example if your e-mail address was jsmith@dal.ca
your Net ID portion would be the information to the left of the @ sign.
20 40 BET
Much More Music
New Students 21 41 Teletoon
WGN
If you are new to Dalhousie you will need to obtain a Net ID before you can activate your ResNet connec-
tion. Registered students can obtain their Net ID by going to http://my.dal.ca and click on the New Users 22 42 Family
Showcase
tab. You may use the Computer Labs located in your residence or any other Academic Computer Lab to do
23 43 TBS
A&E
this.
ResNet Questions • Report cable troubles by completing an online Maintenance Request Form (MRF) at www.mrf.housing.dal.ca. A
HCAS staff member or Bell ExpressVu representative will contact you directly to investigate the problem. If you
• ResNet Office at 494.8036 (Mon to Fri 8:30am - 4:30pm) - email resnet@dal.ca
experience problems with the MRF process please contact your residence front desk.
• Computer Centre Help Desk (basement of the Killam Library) at 494-2376 (open 8am-9pm
• You can access Dalhousie’s Residence TV Guide on Channel 39.
weekdays, 9am-9pm weekends) - email helpdesk@dal.ca”
• If you require a TV cable you may obtain one from your Front Desk.
• Laptop computers can be brought to one of the Help Desks for assistance.
• If you equip your computer with a TV Tuner Card, you can watch TV using your computer monitor. To purchase a TV
Tuner Card, contact Dalhousie Hardware Services at 494.2216 or any computer store.
• Students are required to use a power bar for electrical equipment.
More details on all services available at www.dal.ca/rescomm
™Aliant is a trademark of Bell Aliant used under license.

2. Dalhousie Residence Telephone Service
Telephone Service - Check the phone port on the wall closest to your
Voice Messaging Service Long Distance
desk and bed for your room’s telephone number 344-xxxx.
How to Make Calls How to use your voice mail To place a long distance call from your room
Initializing Your Mailbox From your residence phone You MUST have a calling card or prepaid long distance card to make a long distance call
Inside Residence Calling Dial last 4 digits
• Dial 9.487.MAIL (6245)
• Your temporary password is your 7 digit Dial 9+0 and use one of the following:
Outside Residence Calling Must dial ‘9’ for outside line telephone number 344-xxxx • Calling card or prepaid long distance card from any long distance provider
• Follow prompts to change password & set up • Operator assisted collect call
greetings
University Issued Phone Features
From phone outside residence
Prepaid long distance cards are available in
• Dial 487-MAIL (6245)
Call Display Block (per call) *87 + number (include 9 for Howe, Shirreff, Fenwick, Gerard and Risley lobbies.
• Press # (number sign)
outside calls)
• Enter your 7 digit phone number
• Enter your 7 digit temporary password (your 7 digit
Call Forward Press *88 Following are the services that you cannot use from your residence phone
telephone number 344-xxxx)
Will hear broken dial tone
• Follow prompts to change your password and set • Direct dial long distance (9+1)
Enter phone number (4 digits
up greetings • All operator assisted calls (exception is placing a collect call)
internally ~ 9+7 digits externally).
Press GOODBYE or hang up. • Directory assistance (9+411 or 9+555-1212) - use www.canada411.com
Accessing Your Voice Mail From your residence phone (can’t use *99)
• Dial 9.487.MAIL (6245) • 900 calls (9+1+900)
Forwarding Your Calls to Press *88 • Enter your password • 1010 service
Voice Mail (calls not answered/busy Enter 9.487.MAIL (6245)
From another residence phone
Press GOODBYE or hang up.
will automatically forward to voicemail)
• Dial 9.487.MAIL (6245) If you do not have a long distance provider, Aliant offers long distance
• Press *
Call Forward Cancel Press *89 plans exclusive to students
• Enter your 7 digit phone number
• Enter your password
Call Waiting Press the FLASH button
$5/month
Calling card package
From an outside phone
No per call transaction fee
Return Calls from Callers List Edit the number in the list and • Dial your phone number
insert a ‘9’ (344-xxxx)
Plus
• Press 5 when your greeting starts to play 1 $.06/minute with $3.95 charge per month
Conference Call (3 Way) Dial 4-digit or 9+7 digit number Simply Your Way
• Enter your password Anywhere, anytime in US,UK and CAN
of 1st party.
2 $.10/minute with $1.95 charge per month
Password Resets Dial 9.494.8036 or submit an MRF through
Press “Flash” button.
Anywhere, anytime in US,UK and CAN
www.mrf.housing.dal.ca
Dial 4-digit or 9+7 digit number
Provide your Banner ID & Birthdate
of 2nd party. 3 $.15/minute
M-F 8:00 to 4:30 Password will be set back to your default telephone
Press “Flash” button. Anywhere, anytime in US,UK and CAN
number
Network charge of $5.95 applies to each option
Hot Keys Press the pre-programmed button
to make the call (these buttons Voice Mail Quick Tips Or $27/month, plus network charge of $5.95/month
cannot be changed) Simply Canada 1200*
From the Main 1200 minutes evening & weekend within Canada plus 200
Menu Press:
Function minutes of daytime calling within Canada
Phone Troubles
To delete a message quickly 3-3-7
Additional evening & weekend calls within Canada are
To save a message quickly 3-3-9
$.10/minute
To record/change your personal greeting 4-3-1-2-2
• Report phone troubles by completing an online Maintenance Request
To set up a standard busy greeting 4-3-1-1-1
Form (MRF) at www.mrf.housing.dal.ca Additional daytime calls within Canada and all calls to the US
To change your password 4-2-1-1
• A HCAS staff member will contact you directly to investigate the are $.15/minute
To reply to a message 8
problem.
* If you subscribe to any of Aliant’s Simply Canada plans you will receive
To forward a message 6
• If you experience difficulties with the MRF process please contact your Simply the World long distance plan that offers competitve per minute rates
To get envelope information 5
residence Front Desk. on overseas calling at no monthly charge.
More details on all services available
at www.dal.ca/rescomm
™Aliant is a trademark of Bell Aliant used under license.