Week2Anaysis.AshleySnipes
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The survey for week 2 went well, with most customers very satisfied with the customer service received. For question 3 on wait time satisfaction, 64% gave an A grade while only 2% gave an F. Similarly for question 4 on overall satisfaction, 91% gave an A while only 0.3% gave an F. Some customers had difficulty with the letter grading scale and a few felt questions 4 and 5 were repetitive. The analyst recommends differentiating questions 3 and 4 more clearly and asking for more detail in question 5. Some proposed new questions address efficiency, expectations, wait times, and ratings of the department compared to other states.
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Your Name:
Name of Firm: T-Mobile
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Nothing because I am completely satisfied with their service
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I don’t think they need to improve anything because the employees always ask the customer if they need help or not as soon as they saw the customers.
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The interview will also be aimed at establishing the cause of the persistent headaches that the customer if facing together with sleeplessness because these may be symptoms of other problems that the client may not be in a manner to identify. The information collected from the client would help the counselor to structure a treatment plan for the client. The interview will also help the psychologist to assess the kind of issues that the client is going through.
The Structure of an Interview with a Client
An interview with a client requires one to be composed and needs to have a good structure that would lead to collecting enough information towards solving the client's problems. Effective communication will be essential during the interview process. The better that the counselor can communicate their skills and expertise, the more quality information can be collected from the client. The next thing in the interview structure would be the warm up section where the psychologist may be asked general questions out of the subject. This part will enable the client to familiarize with the interview environment (Connecticut, 2002).
The other part of the interview structure will be the information exchange which is the major part of the discussion. In this section, the client will be asked many questions and also will learn a lot from the counselor. The inquiries that the client will be asked at this point would lead to establishing the cause of her problems for an appropriate course of treatment. The final stage of the interview would be the wrap-up stage where the client will be given the opportunity to ask the counselor some questions. These items would include questions intended to clarify some of the concerns that the psychologist raised during the interview. It is at this stage where the interviewer may summarize the information that they collected and had the client add or elaborate some of the information that she may feel was not correctly recorded.
The structure of the interview would enable the client and the interviewer to have a common ground where every participant will be positive about the process. The structure will also give the customer confidence in the counselor. Similarly, the structure would ensure that all parts of the interview are covered ...
Aged Services Client Satisfaction
The Stonnington Aged Services annual client survey aims to determine the level of client satisfaction with Aged Services. This information will be used to ensure quality services continue to be delivered to the community. Where services are currently not meeting the needs and expectations of clients, this information will form a better understanding of how they can be improved through future planning.
National 5 PE - Section 2
This document provides guidance to students on answering questions for a National 5 Physical Education portfolio. It breaks down questions into key areas to understand the command word, theme, factor, and mark allocation. It then gives an example of how to answer a question asking to explain challenges of gathering reliable data. Several challenges are described, such as performing in front of others affecting physical and mental factors. The document also provides guidance on identifying data collection methods, describing how a method was used, and explaining its selection. Students are guided to answer questions in their own words while following the PEgI structure of Point, Example, Impact.
Customer service
This presentation discusses assessing customer satisfaction levels through various feedback methods like emails, surveys, interviews, and social media listening. It outlines advantages and disadvantages of each method. The presentation also recommends carrying out research on a business's customers to identify requirements and suggest improvements like hiring/training staff or improving food quality. Finally, it discusses delivering good customer service, its positive impacts on reputation and profits, and reviewing own performance to enhance teamwork and reduce nervousness.
Philosophy 101NameFall 2017Midterm #2Due in class.docx
Philosophy 101 Name:
Fall 2017
Midterm #2
Due in class: December 6 th 9:00 AM
No late papers accepted. No online submissions.
Answer each of the following questions to the best of your abilities. Be sure to answer completely and write your answers in complete sentences. Type and double space your answers.
1. What is the difference between rationalism and empiricism?
2. What was Descartes’ method? How did it work?
3. What was Hume’s theory of causation?
4. What was the implication of Hume’s theory of causation?
5. How did Kant respond to Hume?
6. Explain the way Kant’s response to Hume led to philosophers to begin focusing on the human subject in a new way.
Findings
Survey Results
The results of the Breeze Way Café surveys will provide a helpful data and information pertaining to the following subjects:
· Age. The average customer age
· Visits. We asked the customers how frequent you visit the Breeze way café.
· Menu. Asking the costumer for their understanding of the menu, what did they order and if they were pleased with the product(s) they ordered.
· Waiting Time. Survey participants were asked “How long did you wait for your food?” and were they happy with they waiting time.
· Amount of Money Spent.
· Café Criteria. Asking the customers to rate Breeze Way Café in seven different categories: (1) Quality of the products served, (2) taste, (3) atmosphere, (4) price of menu items, (5) cleanliness, (6) variety of options offered, (7) Customer service. These categories will give Breeze Way Café helpful feedback on which categories need to improvement.
Survey Results Analysis
We have collected 47 completed surveys and complied the results into graphs.
Age
We asked the customers on the surveys their age. The age range options were, age 18-24, 25-34, 35-49, 50-60, and 61 and over.
The two highest percentages of the Breeze Way Café customer are 32% were aged 35-49 and 26% aged 25-34. The middle 19% aged 50-60. The lowest are 11% aged 61 and over and 13% 18-24 aged. The results on age will be in figure 1.
Figure 1:
Visits
We asked the customers on the survey on how often they frequent visit Breeze Way Café. The options on the survey were, one or more times a week, a few times a month, a few times a year, and this is my first visit.
The results of the surveys will help Breeze Way Café whether the café is active or not.
The survey results were 51% visit one or more times a week, and 19% a few times a month. 17% customers first time visiting Breeze Way Café, leaving 13% visiting few times a year. Which means there are a good percentage those customers are visiting frequently. You can see the chart in figure 2.
Figure2:
Menu
On the survey a question were asked the customers if they understood the menu easily, and if they were pleased with their order.
It will help Breeze Way Café with their products that they are serving the customers, if they.
Interviewing tactics for healthcare leadership
Marc Cochran has extensive experience in healthcare recruiting and staffing. He discusses interview tactics for healthcare leadership positions. The document outlines the job search process including researching the employer, preparing resumes and social media, initial contact, interview best practices, following up after interviews, accepting an offer, and negotiating details. The goal is to increase competitiveness by highlighting relevant experiences and skills through specific examples in interviews.
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Week2Anaysis.AshleySnipes
- 1. June 8-12 WEEK 2 ANALYSIS 1 Week 2 The survey for week 2 went well. In this analysis I will be breaking down the questions and how the customers responded to these questions. At the end of the analysis, I will give my conclusion with the way the questions were answered and give by feedback on how the survey can be even better. Question 1 The first question was self explanatory. This question asks “How did you contact us?” (Department of Revenue)Since the majority of the interns were doing surveys via phone, the data concludes that 3,376 responded to this question and 3,236 (95.9%) of customer s took the survey via telephone call and 140 (4.1%) of customers tookthe survey via walk-in this week. Since this question was self explanatory our supervisors and trainers told us not to ask this question to the customers. Question 2 This question asks “What was the representative’s name or agent ID. With this question, only 2,930 customers answered the question while 487 did not however, some of the responses that were answered had N/A (no answer). Most of the callers answered this question with both the name and the agent ID, some answered with just the name, and some was with just the agent ID. Question 3 Question 3 of this survey asks “What letter grade would you give to rate your satisfaction with the wait time before speaking to a representative?” When I asked this 95.9% 4.1% How did you contact us? Telephone Walk-in
- 2. June 8-12 WEEK 2 ANALYSIS 2 question, I usually would tell the callers the grading scale from A-F with A being the best and F being the worst. For this question, there was 3,405 responses and 2,172 (64%) customers gave wait time an A, 663 (20%), gave a B, 342 (10%)gave a C, 145 (4%) gave a D and 83 (2%) gave an F. Below shows the percentage of the customer responses. Question 4 Question 4 asks, “What letter grade would you give to rate your overall satisfaction with the customer service you received?” With this question, I asked this the same way I did in question 3. This question had 3,401 responses and 3,109 (91%)customers gave wait time an A, 228 (7%) gave a B, 36 (1%) gave a C, 18 (0.5%)gave a D, and 10 (0.3%) gave an F. Question 5 Question 5 was the last question of the survey. This question asks “What is the main reason for how you rated your overall satisfaction?” The question is asking the reason for the caller’s grading. We had 3,338 responses and according to the data, the only negative thing I see was the wait time and automotive system being too long along with the wait time being from 30 minutes to an hour. Also a few customers (not many) thought that the representative was either rushing the call or was not in a positive mood during the survey call. But overall, the customers thought that the representative was very helpful, nice, friendly, and did a good job with the customer. A 64% B 20% C 10% D 4% F 2% Wait Time Satisfaction Grades
- 3. June 8-12 WEEK 2 ANALYSIS 3 Conclusion Most of the customers were very satisfied with the customer service that was received with the Department of Revenue in week 2. Question 3 and 4 a lot of customers had a hard time understanding the grading scale either because there was no E in the scale or they were use to being asked for numbers instead of letters. So we need to find a way to differentiate those two questions. Also, some of the customers felt that question 4 and 5 were the same question and gave the same response instead of giving more detail with question 5. New Questions For the new survey questions I have several questions that were based on the comments and facts from the customers. As I was giving the surveys, I noticed that some of our callers called from other states. One of the callers that I spoke to called from New York and had gave a complement for the Department of Revenue so one of my questions were, Compared with Department of Revenue in other states, how would you rate the NCDOR? (1-10 scale) Some other questions I came up with were; What are some things the DOR can work on? What are some things that the DOR did well? Any additional comments, concerns, or feedback? When calling the Department of Revenue, how well would you rate the efficiency of the representative or agent? (1-10 scale) Did the Department of Revenue meet your expectations after contacting them? Another question that I came up with was based off the response that some of the callers had about being transferred and calling more than once. How many times have you called or was transferred today? How long was your wait time today?