Mapping the customer experience: innovate using customer experience journey mapsJoyce Hostyn
Do you know what your organization looks like from your customer’s perspective? In the digital age, silos and organizational bureaucracy manifest themselves through your digital presence. You can bridge these silos and overcome a bureaucratic inside-out mindset by visualizing the customer (learner, elder, citizen, patient, employee) experience through a customer experience journey map that captures both actual and emotional aspects of the customer experience. Then, map in hand, you can use it to design great outside-in customer experiences for your organization.
Communicating your BRAND today is best done by stories. An effective way for people to understand your uniqueness thru VISUAL Stories. From why stories to using "PAR" as a way to communicate.
Seen differently, best practices are a race to an average. Maybe it's time to rethink your email strategy and challenge the status quo. Because, innovation happens when you try new things.
Customer Experience - The New Rules for Accelerating GrowthBill Nussey
The battlefront for customers and growth has expanded beyond features and price - the best companies in the world are winning by creating amazing customer experiences.
I was invited by the Technology Association of Georgia to talk about Customer Experience as part of their Accelerating Growth speaker series.
The fact is that Customer Experience really matters. And, in our hyper-connected world, customer experiences, both good and bad, are shared quickly and widely. This presentation covers the three key tenants of Customer Experience and wraps up with a few ideas on how organizations can easily get started.
Is striving for best practices enough? If everyone is following best practices, isn't that average or the benchmark? Bulldog's own Chief Creative Officer, Brian Maschler, provides his suggestion on how to achieve above average results and shares some of Bulldog's key strategies to make your outbound efforts more effective and more relevant to your customer.
Competing for the inbox is tough. That's why, we're constantly evolving our process to challenge the perception of best practices. To move beyond what the experts say, you'll have to embrace the creative and the tech.
PRCA Covid-19 Taskforce: Building a Survival Strategy for your PR AgencyRichard Houghton
Developing business strategies that will allow your agency to not only survive lock-down and a world without a vaccine for Covid-19 but to differentiate itself and grow income.
Succeeding With Multi-Channel Marketing: And How to Do It in Today's EconomyinterlinkONE
interlinkONE's VP of Sales Karen DeWolfe delivered this presentation at the 2012 MFSA Southwest Conference.
The content was specifically tailored during mailing and fulfillment service providers.
Karen covered items such as:
- Challenges Faced by Service Providers in Today’s World of Marketing and Communications
- Selling Multi-Channel Marketing Solutions
- Best Practices for Managing, Executing, and Measuring Marketing Campaigns
- Emerging Technologies and Getting Ready for What’s Next
Why cx matters to fs customers part of the 2015 lexden masterclass series i...Christopher Brooks
Tom Kerr FMRS, Head of Insight at Lexden, Customer Experience Consultants delivers a fabulous presentation on why customer experience matters to financial services consumers and how to connect with them to create preferential consideration.Held at the ABI, London October 2015. Video available from Lexdengroup.com
Bob London Master Class - Aligning voice of your customer with voice of your ...Chief Listening Officers
HOW TO GROW BY TEARING DOWN THE VENDOR-CUSTOMER WALL
A master class on aligning the voice of your customer with the voice of your company
In this two-part master class, "B2B marketing Jedi" (per Forbes.com) and customer discovery expert Bob London will deliver actionable tips for how to
Uncover your customers' Elevator Rant - what they're really saying when vendors aren't around; and
Craft an authentic, customer-first messaging strategy that will increase your marketing and sales traction.
Bob has conducted over 2,300 conversations with his clients' customers and used the resulting insights to develop their go-to-market messaging - as well as build a compelling Strategic Narrative that creates excitement and buy-in from employees, customers and investors alike.
Session I: Uncovering Your Customer's Elevator Rant
Bob's disruptive customer discovery questions that yield candid responses
How to frame conversations, ask questions and follow up
Tips on "listening between the lines" to maximize insights
Session II: (to follow) Crafting a Customer-First Messaging Strategy
Positioning your company in the marketplace
Developing a crisp, winning value proposition
Creating sales messages that start with the customer
These sessions are designed to give Founders, business owners and senior B2B executives - CEOs, CMOs, Chief Revenue Officers and Chief Customer Officers - immediate and actionable takeaways.
How to create a Lead Engagement Strategy? Sudip Samaddar
Marketing is passing all the lead to you. There after sales leaders have to take these lead ahead till the closure. At every stage there is different engagement strategy. What are the some of the best practices?
B2B decision-maker preferences and behaviors have shifted dramatically since the onset of COVID. The GTM revolution is here and B2B sales is forever changed.
B2B decision-maker preferences and behaviors have shifted dramatically since the onset of COVID. The GTM revolution is here and B2B sales is forever changed.
Mapping the customer experience: innovate using customer experience journey mapsJoyce Hostyn
Do you know what your organization looks like from your customer’s perspective? In the digital age, silos and organizational bureaucracy manifest themselves through your digital presence. You can bridge these silos and overcome a bureaucratic inside-out mindset by visualizing the customer (learner, elder, citizen, patient, employee) experience through a customer experience journey map that captures both actual and emotional aspects of the customer experience. Then, map in hand, you can use it to design great outside-in customer experiences for your organization.
Communicating your BRAND today is best done by stories. An effective way for people to understand your uniqueness thru VISUAL Stories. From why stories to using "PAR" as a way to communicate.
Seen differently, best practices are a race to an average. Maybe it's time to rethink your email strategy and challenge the status quo. Because, innovation happens when you try new things.
Customer Experience - The New Rules for Accelerating GrowthBill Nussey
The battlefront for customers and growth has expanded beyond features and price - the best companies in the world are winning by creating amazing customer experiences.
I was invited by the Technology Association of Georgia to talk about Customer Experience as part of their Accelerating Growth speaker series.
The fact is that Customer Experience really matters. And, in our hyper-connected world, customer experiences, both good and bad, are shared quickly and widely. This presentation covers the three key tenants of Customer Experience and wraps up with a few ideas on how organizations can easily get started.
Is striving for best practices enough? If everyone is following best practices, isn't that average or the benchmark? Bulldog's own Chief Creative Officer, Brian Maschler, provides his suggestion on how to achieve above average results and shares some of Bulldog's key strategies to make your outbound efforts more effective and more relevant to your customer.
Competing for the inbox is tough. That's why, we're constantly evolving our process to challenge the perception of best practices. To move beyond what the experts say, you'll have to embrace the creative and the tech.
PRCA Covid-19 Taskforce: Building a Survival Strategy for your PR AgencyRichard Houghton
Developing business strategies that will allow your agency to not only survive lock-down and a world without a vaccine for Covid-19 but to differentiate itself and grow income.
Succeeding With Multi-Channel Marketing: And How to Do It in Today's EconomyinterlinkONE
interlinkONE's VP of Sales Karen DeWolfe delivered this presentation at the 2012 MFSA Southwest Conference.
The content was specifically tailored during mailing and fulfillment service providers.
Karen covered items such as:
- Challenges Faced by Service Providers in Today’s World of Marketing and Communications
- Selling Multi-Channel Marketing Solutions
- Best Practices for Managing, Executing, and Measuring Marketing Campaigns
- Emerging Technologies and Getting Ready for What’s Next
Why cx matters to fs customers part of the 2015 lexden masterclass series i...Christopher Brooks
Tom Kerr FMRS, Head of Insight at Lexden, Customer Experience Consultants delivers a fabulous presentation on why customer experience matters to financial services consumers and how to connect with them to create preferential consideration.Held at the ABI, London October 2015. Video available from Lexdengroup.com
Bob London Master Class - Aligning voice of your customer with voice of your ...Chief Listening Officers
HOW TO GROW BY TEARING DOWN THE VENDOR-CUSTOMER WALL
A master class on aligning the voice of your customer with the voice of your company
In this two-part master class, "B2B marketing Jedi" (per Forbes.com) and customer discovery expert Bob London will deliver actionable tips for how to
Uncover your customers' Elevator Rant - what they're really saying when vendors aren't around; and
Craft an authentic, customer-first messaging strategy that will increase your marketing and sales traction.
Bob has conducted over 2,300 conversations with his clients' customers and used the resulting insights to develop their go-to-market messaging - as well as build a compelling Strategic Narrative that creates excitement and buy-in from employees, customers and investors alike.
Session I: Uncovering Your Customer's Elevator Rant
Bob's disruptive customer discovery questions that yield candid responses
How to frame conversations, ask questions and follow up
Tips on "listening between the lines" to maximize insights
Session II: (to follow) Crafting a Customer-First Messaging Strategy
Positioning your company in the marketplace
Developing a crisp, winning value proposition
Creating sales messages that start with the customer
These sessions are designed to give Founders, business owners and senior B2B executives - CEOs, CMOs, Chief Revenue Officers and Chief Customer Officers - immediate and actionable takeaways.
How to create a Lead Engagement Strategy? Sudip Samaddar
Marketing is passing all the lead to you. There after sales leaders have to take these lead ahead till the closure. At every stage there is different engagement strategy. What are the some of the best practices?
B2B decision-maker preferences and behaviors have shifted dramatically since the onset of COVID. The GTM revolution is here and B2B sales is forever changed.
B2B decision-maker preferences and behaviors have shifted dramatically since the onset of COVID. The GTM revolution is here and B2B sales is forever changed.
B2B decision-maker preferences and behaviors have shifted dramatically since the onset of COVID. The GTM revolution is here and B2B sales is forever changed.
B2B decision-maker preferences and behaviors have shifted dramatically since the onset of COVID. The GTM revolution is here and B2B sales is forever changed.
B2B decision-maker preferences and behaviors have shifted dramatically since the onset of COVID. The GTM revolution is here and B2B sales is forever changed.
B2B decision-maker preferences and behaviors have shifted dramatically since the onset of COVID. The GTM revolution is here and B2B sales is forever changed.
B2B decision-maker preferences and behaviors have shifted dramatically since the onset of COVID. The GTM revolution is here and B2B sales is forever changed.
B2B decision-maker preferences and behaviors have shifted dramatically since the onset of COVID. The GTM revolution is here and B2B sales is forever changed.
B2B decision-maker preferences and behaviors have shifted dramatically since the onset of COVID. The GTM revolution is here and B2B sales is forever changed.
B2B decision-maker preferences and behaviors have shifted dramatically since the onset of COVID. The GTM revolution is here and B2B sales is forever changed.
B2B decision-maker preferences and behaviors have shifted dramatically since the onset of COVID. The GTM revolution is here and B2B sales is forever changed.
B2B decision-maker preferences and behaviors have shifted dramatically since the onset of COVID. The GTM revolution is here and B2B sales is forever changed.
Rant: It's About Time for Real-Time TV MeasurementSteve West
We get it—your audience is a tough bunch. They’re multi-channel, tech-savvy consumers who have complete control of their experience with your brand.
Your need to understand their demands and behaviors is immediate, and TV hasn’t been up to the challenge—until now.
Go ahead… read our rant. Real-time TV measurement is here and we need to tell you about it.
Rant: It's About Time for Real-Time TV MeasurementiQ Media
We get it—your audience is a tough bunch. They’re multi-channel, tech-savvy consumers who have complete control of their experience with your brand.
Your need to understand their demands and behaviors is immediate, and TV hasn’t been up to the challenge—until now.
Go ahead… read our rant. Real-time TV measurement is here and we need to tell you about it.
B2B decision-maker preferences and behaviors have shifted dramatically since the onset of COVID. The GTM revolution is here and B2B sales is forever changed.
B2B decision-maker preferences and behaviors have shifted dramatically since the onset of COVID. The GTM revolution is here and B2B sales is forever changed.
SaaS (Software as a Service) has singlehandedly emerged as the single largest disruption in business model in the last decade. SaaS companies suddenly made available enterprise quality technology to people (and businesses) across the world. SaaS public companies made ~$70Bn (at a ~70% gross profit) while adding ~$700Bn in MCap on the Nasdaq.
But there is one thing that sets SaaS apart. A 70% gross profit means that the every $1 of revenue can add $0.70 to your profits & $9.5 to your enterprise value. Which makes for – Pricing, the single largest needle spinner (after the product and service, of course) in a SaaS companies life. Looking for that one small thing that makes a big change? Start here.
Disclaimer: Please note that these are our views are based on our experience in being advisors and working hands-on with various organizations. They are for the limited purpose of educating the leaders of a company. The rationale and the procedure to be followed can vary significantly based on the context, stage, exact nature & size of the business.
Similar to Week 7 - Maximising Value and Removing Waste in Media (20)
It's another new era of digital and marketers are faced with making big bets on their digital strategy. If you are looking at modernizing your tech stack to support your digital evolution, there are a few can't miss (often overlooked) areas that should be part of every conversation. We'll cover setting your vision, avoiding siloes, adding a democratized approach to data strategy, localization, creating critical governance requirements and more. Attendees will walk away with actions they can take into initiatives they are running today and consider for the future.
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
Most small businesses struggle to see marketing results. In this session, we will eliminate any confusion about what to do next, solving your marketing problems so your business can thrive. You’ll learn how to create a foundational marketing OS (operating system) based on neuroscience and backed by real-world results. You’ll be taught how to develop deep customer connections, and how to have your CRM dynamically segment and sell at any stage in the customer’s journey. By the end of the session, you’ll remove confusion and chaos and replace it with clarity and confidence for long-term marketing success.
Key Takeaways:
• Uncover the power of a foundational marketing system that dynamically communicates with prospects and customers on autopilot.
• Harness neuroscience and Tribal Alignment to transform your communication strategies, turning potential clients into fans and those fans into loyal customers.
• Discover the art of automated segmentation, pinpointing your most lucrative customers and identifying the optimal moments for successful conversions.
• Streamline your business with a content production plan that eliminates guesswork, wasted time, and money.
Digital Money Maker Club – von Gunnar Kessler digital.focsh890
Title One is a comprehensive examination of the impact of digital technologies on
modern society. In a world where technology continues to advance rapidly, this article delves into the nuances and complexities of the digital age, exploring Its implications across various sectors and aspects of life.
In this presentation, Danny Leibrandt explains the impact of AI on SEO and what Google has been doing about it. Learn how to take your SEO game to the next level and win over Google with his new strategy anyone can use. Get actionable steps to rank your name, your business, and your clients on Google - the right way.
Key Takeaways:
1. Real content is king
2. Find ways to show EEAT
3. Repurpose across all platforms
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
For too many years marketing and sales have operated in silos...while in some forward thinking companies, the two organizations work together to drive new opportunity development and revenue. This session will explore the lessons learned in that beautiful dance that can occur when marketing and sales work together...to drive new opportunity development, account expansion and customer satisfaction.
No, this is not a conversation about MQLs and SQLs. Instead we will focus on a framework that allows the two organizations to drive company success together.
Search Engine Marketing - Competitor and Keyword researchETMARK ACADEMY
Over 2 Trillion searches are made per day in Google search, which means there are more than 2 Trillion visits happening across the websites of the world wide web.
People search various questions, phrases or words. But some words and phrases are searched
more often than others.
For example, the words, ‘running shoes’ are searched more often than ‘best road running
shoes for men’
These words or phrases which people use to search on Google are called Keywords.
Some keywords are searched more often than others. Number of times a keyword is searched
for in a month is called keyword volume.
Some keywords have more relevant results than others. For the phrase “running shoes” we
get more than 80M relevant results, whereas for “best road running shoes for men” we get
only 8.
The former keyword ‘running shoes’ has way more competition from popular websites to
new and small blogs, whereas the latter keyword doesn’t have that much competition. This
search competition for a keyword is called search difficulty of a keyword or keyword
difficulty.
In other words, if the keyword difficulty is ‘low’ or ‘easy’, there won’t be any competition
and if you target such keywords on your site, you can easily rank on the front page of Google.
Some keywords are searched for, just to know or to learn some information about something,
that’s their search intention. For example, “What shoe size should I choose?” or “How to pick
the right shoe size?”
These keywords which are searched just to know about stuff are called informational
keywords. Typically people who are searching this type of keywords are top of a Conversion
funnel.
Conversion funnel is the journey that search visitors go through on their way to an email
subscription or a premium subscription to the services you offer or a purchase of products
you sell or recommend using your referral link.
For some buyers, research is the most important part when they have to buy a product.
Depending on that, their journey either widens or narrows down. These types of buyers are
Researchers and they spend more time with informational keywords.
Conversion is the action you want from your search visitors. Number of conversions that you
get for every 100 search visitors is called Conversion rate.
People who are at different stages of a conversion funnel use different types of keywords.
Videos are more engaging, more memorable, and more popular than any other type of content out there. That’s why it’s estimated that 82% of consumer traffic will come from videos by 2025.
And with videos evolving from landscape to portrait and experts promoting shorter clips, one thing remains constant – our brains LOVE videos.
So is there science behind what makes people absolutely irresistible on camera?
The answer: definitely yes.
In this jam-packed session with Stephanie Garcia, you’ll get your hands on a steal-worthy guide that uncovers the art and science to being irresistible on camera. From body language to words that convert, she’ll show you how to captivate on command so that viewers are excited and ready to take action.
10 Video Ideas Any Business Can Make RIGHT NOW!
You'll never draw a blank again on what kind of video to make for your business. Go beyond the basic categories and truly reimagine a brand new advanced way to brainstorm video content creation. During this masterclass you'll be challenged to think creatively and outside of the box and view your videos through lenses you may have never thought of previously. It's guaranteed that you'll leave with more than 10 video ideas, but I like to under-promise and over-deliver. Don't miss this session.
Key Takeaways:
How to use the Video Matrix
How to use additional "Lenses"
Where to source original video ideas
When most people in the industry talk about online or digital reputation management, what they're really saying is Google search and PPC. And it's usually reactive, left dealing with the aftermath of negative information published somewhere online. That's outdated. It leaves executives, organizations and other high-profile individuals at a high risk of a digital reputation attack that spans channels and tactics. But the tools needed to safeguard against an attack are more cybersecurity-oriented than most marketing and communications professionals can manage. Business leaders Leaders grasp the importance; 83% of executives place reputation in their top five areas of risk, yet only 23% are confident in their ability to address it. To succeed in 2024 and beyond, you need to turn online reputation on its axis and think like an attacker.\
Key Takeaways:
- New framework for examining and safeguarding an online reputation
- Tools and techniques to keep you a step ahead
- Practical examples that demonstrate when to act, how to act and how to recover
How to Run Landing Page Tests On and Off Paid Social PlatformsVWO
Join us for an exclusive webinar featuring Mariate, Alexandra and Nima where we will unveil a comprehensive blueprint for crafting a successful paid media strategy focused on landing page testing.With escalating costs in paid advertising, understanding how to maximize each visitor’s experience is crucial for retention and conversion.
This session will dive into the methodologies for executing and analyzing landing page tests within paid social channels, offering a blend of theoretical knowledge and practical insights.
The Pearmill team will guide you through the nuances of setting up and managing landing page experiments on paid social platforms. You will learn about the critical rules to follow, the structure of effective tests, optimal conversion duration and budget allocation.
The session will also cover data analysis techniques and criteria for graduating landing pages.
In the second part of the webinar, Pearmill will explore the use of A/B testing platforms. Discover common pitfalls to avoid in A/B testing and gain insights into analyzing A/B tests results effectively.
How to Run Landing Page Tests On and Off Paid Social Platforms
Week 7 - Maximising Value and Removing Waste in Media
1. Hello & welcome.
We will be starting the session at 12:30 EST
There is no sound at the moment
All participants will be muted throughout the session, so
please use the chat function in the bottom of the screen to
communicate – private and public messaging is available
We will do our best to respond to questions in the session,
but please feel free to email
onestepahead@cheproximity.com.au for any additional
information afterwards
ONE STEP AHEAD
2. A P R I L 2 0 2 0C H E P R O X I M I T Y
M E D I A P R O D UC T F U N D A M E N T A L S
13. Media has a lot of ancillary
elements that feel to me to
be a lot like vitamins.
14. Maybe they work. Maybe
they don’t. But right now
there’s not much evidence,
or appetite for evidence,
that they do.
15. The big question: If you took
the $150 a year someone
spent on vitamins and spent
it on exercise, fresh produce
or other activities … would
there be a larger increase in
positive health effects?
31. Client: “It’s definitely in my best
interests for my programmatic
activity to be completely
complicated with numerous
middlemen, and for me to have no
way to access any data from it.”
37. Contrbution components
Cost of the inventory - $45,000
Cost of production - $25,000
Cost of implementation - $30,000
= Real Cost ($100,000)
38. Real cost in context
Let’s say the real cost is $100,000
This doesn’t mean if the activity generates
$100,001 in sales it’s cash positive.
It needs to generate more than $100,000 in
revenue after costs.
39. It’s up to us to understand
likely contribution.
1/ Is it reasonable to assume this investment will
yield a return?
2/ Is there a better way to invest this money
40. Cost of the inventory - $45,000
1+ reach = 200,000 (all people)
1+ reach = 150,000 (25-39 target)
Cost of production - $25,000
Concept + 5 units + custom elements
Cost of implementation - $30,000
Strategy, planning, negotiations, commercials,
optimization, finance, invoicing, payment
= Real Cost ($100,000)
41. Ecom retailer
Data suggests 1% of people in TA go to website
within 2 day window
Of those, 4% purchase, on average basket size of
$80.00
Margin = 20%. Revenue after cost = $16
$16 x 80 = $1,280
42. Ecom retailer – scenario 2
Data suggests 1% of people in TA go to website
within 2 day window
Of those, 35% sign up to loyalty list.
The value assigned to a loyalty list sign up is
$100.00
$100 x 700 = $70,000
43. Data is another area to look
closer at:
Data can be valuable but it requires significant
scrutiny, due to:
- Intangible
- Source quality
- Lack of scarcity
44. Data scenario
Assume you’ve run activity targeting audience
M25-39 income 100k+ and it costs $8 CPM.
Along comes vendor X and says ‘we have a great
in-market segment, it costs $4.
Now the inventory has gone from $8 to $12.
This means the performance needs to increase
by a min. of 50% to justify the investment
46. When mobile advertising first
emerged in 2007 – a tiny 30px by
100px banner on a 3G phone
often cost $80CPM
47. The idea was that it was ‘mobile’,
therefore deserved a 4-5x
premium.
48. There was no backing to this …
and this mentality meant mobile
took 6-8 years longer than it
should have to emerge.
49. Same unit, same audience, different method of
distribution
TV advertising has been consistently priced for a
long time.
However, TV via connected devices always
seems to cost 2-3x what the same ad costs via a
linear connection.
What changes due to the way the signal is
distributed that adds 100-200% more value?
50. Am I paying a $35 premium because it’s
transmitted via IP?
64. These cumulatively add up to significant cost.
Advertiser Agency DSP + Data Verification SSP Channel
20%
9%
10%
2% 6% ~53%
65. Costs across the waterfall
Advertiser Agency DSP Verification Ad Server Channel
$100 $$ $$ $$ $$ $$
SSP
$$
66. The more you spend here – the less you have
to reach the ultimate customer
Advertiser Agency DSP Verification Ad Server Channel
$100 $$ $$ $$ $$ $$
SSP
$$
67. Remember, every new layer of intermediary
either a/ increases the end cost; or b/ reduces
the amount that can be spent on exposure to
customers.
68. Can you, simply and concisely, explain what all
of these layers do and do you always outline
the costs incurred with each as well as other
options you’ve explored?
69. For instance – third party data.
When you’re buying ‘new car intenders’ from
vendor XYZ, do you have any concept of how
they arrived at that assertion. What qualifies
as a new car intender? Who else they’re selling
it to? How frequently the data is refreshed?
Where it is sourced from?
70. Let’s ensure clients understand each layer, as
well as the benefits of each layer, at the
campaign level. An informed client is a more
engaged, more trusting one.
71. The complexity of the indirect method of
distribution is getting more and more intricate
and harder to understand.
Make sure if you add significant resource, cost
and complication to your activity it is worth it
for the advertiser.
72. #3: Removal of blanket rules
that have no basis in
effectiveness.
73. Norms are always worth
challenging.
If you don’t know why something is done, it’s
reasonable to want to know.
82. Premium content is better than
platforms.
There’s not much science behind this blanket
statement … context is important but it’s
contributor to ROI is low.
83. The greatest
contributor to
effectiveness is
the marriage of
message and medium.
Creative
47%
Context 2%
Targeting 9%
Recency 5%
Reach
22%
Brand
15%
Source: Nielsen Catalina, 2018
84. Collectively, these can swallow
up the majority of a campaign
budget and leave it destined to
fail.
85. Our job is all about getting the
right outcome for the client.
There’s no better focus point to
build a career on.