This document proposes targeting Baby Boomers over 50 years old to expand the market for Ducati Scrambler motorcycles. It recommends appealing to nostalgia for the past through imagery of older couples enjoying motorcycles. The communication plan includes TV ads on home improvement and Hallmark channels, print ads in magazines for older audiences, social media, and events targeting AARP members to increase Scrambler sales and maintain brand awareness among loyal customers.
How do you keep your current customers happy? This presentation is from our monthly Geek Meets where we share 20 minutes of marketing tips, 20 minutes of marketing tools, 20 minutes of Q & A. Free webinars the last Friday of each month. Register at http://inboundtrain.com/geek-meets
BlogWell Seattle Social Media Case Study: Starbucks, presented by Alex WheelerSocialMedia.org
In her BlogWell Seattle case study, "Powering Product Launches, Building a Sense of Community, and More," Starbucks' Director of Digital Strategy, Alex Wheeler, shares some of the recent work they have done in social media.
Alex explains how customer insights led to the the launch of the However-You-Want-It Frappuccino, which invited participation through Facebook, Twitter, and Frappuccino.com.
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BlogWell is the only conference where social media executives from big brands come together to share their case studies, offer practical how-to advice, and answer your questions.
To learn more about BlogWell, visit gaspedal.com/blogwell/
BlogWell is produced by GasPedal and the Social Media Business Council.
Learn More: gaspedal.com and socialmedia.org
Relationship marketing for the travel & tourism industry
How to use social media to enhance your relationship with your audience, connect with your communities and extend the experience.
Presentation to TGC Conference
Presented by:
Alicia Whalen (A Couple of Chicks) and Judi Samuels (Judi Samuels, Consulting)
(Niagara-on-the-Lake, October 11, 2013)
How do you keep your current customers happy? This presentation is from our monthly Geek Meets where we share 20 minutes of marketing tips, 20 minutes of marketing tools, 20 minutes of Q & A. Free webinars the last Friday of each month. Register at http://inboundtrain.com/geek-meets
BlogWell Seattle Social Media Case Study: Starbucks, presented by Alex WheelerSocialMedia.org
In her BlogWell Seattle case study, "Powering Product Launches, Building a Sense of Community, and More," Starbucks' Director of Digital Strategy, Alex Wheeler, shares some of the recent work they have done in social media.
Alex explains how customer insights led to the the launch of the However-You-Want-It Frappuccino, which invited participation through Facebook, Twitter, and Frappuccino.com.
---
BlogWell is the only conference where social media executives from big brands come together to share their case studies, offer practical how-to advice, and answer your questions.
To learn more about BlogWell, visit gaspedal.com/blogwell/
BlogWell is produced by GasPedal and the Social Media Business Council.
Learn More: gaspedal.com and socialmedia.org
Relationship marketing for the travel & tourism industry
How to use social media to enhance your relationship with your audience, connect with your communities and extend the experience.
Presentation to TGC Conference
Presented by:
Alicia Whalen (A Couple of Chicks) and Judi Samuels (Judi Samuels, Consulting)
(Niagara-on-the-Lake, October 11, 2013)
Social Media is not about whoever has the most fans/followers, wins. It’s not even about being the centre of attention with clever viral campaigns.
The true power of social media lies in connecting with your audience on the deepest level: making their lives richer with meaning, happiness and purpose, solving their problems and literally making them fall in love with your brand – in a true relationship of the living breathing kind.
The secret to building social capital isn’t about capturing attention, but giving the audience yours to build trust, loyalty and advocates.
Susan Sullivan started her tourism communications career in the same year as the chicken dance took over World Expo in Brisbane in 1988. She has headed PR activities for tourism products including Hamilton Island, Aspen Skiing Company (Australia and NZ), Mantra Group and Dreamworld among others as well as sitting on the board of Tourism Whitsundays.
Susan has held lecturing and tutoring roles at Griffith and Bond Universities and is currently an adjunct Senior Teaching Fellow at Bond University. She is the creator of the Social Media Tactics subject within the school of Communications & Media and is a PhD candidate researching social media.
Her social media addiction is surpassed only by her love-affair with boutique hotels and obsession for gob-smacking travel experiences.
Every prospect you engage with has an online community of at least hundreds. What if you could "tap into that world" and extend the reach of your direct response campaigns, collecting large quantities of opt-ins and building quality relationships that lead to sales.
The Brands-Only Summit keynote presentation by Tyra BanksSocialMedia.org
In her Brands-Only Summit keynote presentation, Tyra Banks chats with SocialMedia.org VP of Community Kurt Vanderah about the intersection of social media, traditional media, and product marketing -- and how brands can thrive in this evolving environment.
ULTIMATE EXPERIENCE COMMERCE: EXPLORING THE CRITICAL
RELATIONSHIP BETWEEN VIDEO-RICH CONTENT AND SOCIAL MEDIA
ACTIVATION IN THE BEAUTY INDUSTRY
Just over a decade ago, online commerce was simply a digital version
of print. Mainly due to bandwidth constraints, the online experience
wasn’t much more than a slightly cleaner catalogue. Now much of that
has changed, with the emergence of digital video as a way of providing
a much richer, deeper online shopping experience for beauty and
cosmetics customers.
Today “experience commerce,” a fusion of brand marketing and product
merchandising that enables visitors to access an entertaining online
social shopping experience, serves as a portal to products they might
like to buy, and is fundamentally changing the way people shop and
experience cosmetics brands online.
But that’s only half the picture. To ensure the potency of an experience
commerce initiative, social media activation must be employed. In a
workshop seminar designed to actively engage attendees on the issues
and possibilities related to building beauty brands through video-rich
experience commerce via social media activation, Glick will helm a
session that includes dynamic audience involvement and covers:
• Developing and delivering timely and engaging video content to
your cosmetics customers
• Activating existing online beauty campaigns in a cost and time
efficient manner
• Reaching even broader media for your business and creating brand
awareness through video content
• Effectively using video to demonstrate beauty products through
the three main highways of social media activation – what we like
to call the ‘triad of digital distribution’ - .com, Social and Mobile
Marketing to Millennials and the Significant ROI They Can Bring Your FirmLarry Bodine
Marketing to the Millennials doesn't have to be mysterious. Law firms can no longer afford to overlook or avoid marketing to this often-misunderstood generation. There's real ROI tied to knowing this audience – and now you can discover how to understand and reach them.
Millennials surpassed Baby Boomers as America's largest generation in 2016. The easiest way for a law firm to fail is to NOT understand Millennials, NOT find ways to be relevant or engage to them, and NOT to adapt to their new expectations. They are the largest spending cohort in the US, and they are retaining attorneys.
"Law firms and marketers need to shift and adapt to this reality, instead of waiting for one that won't come true,” says Katie Elfering, a CEB Iconoculture consumer strategist and Forbes' resident expert on Millennials.
What you will discover
- How Millennials search for attorneys.
- How to appeal to this generation, now in their mid-30s and buying cars, homes and insurance.
- What Millennials care about.
- Creating brand messaging to appeal to Digital Natives.
- How today's generation makes purchase decisions.
Our Millennial Presenters from Network Affiliates:
- Emily Frickey, Director of Digital Operations
- Alex Dodge, Account Director
- Kate Stromberg, Marketing Director
Behavioral Storytelling Method: Listen, Invite, Reward, CelebrateMichael Leis
A perspective on a reusable method for developing content and campaign strategy for social media. You'll see not only innovative ways of doing social research on an audience, but how to organize tactics against a storytelling structure to make sure that everyone in your network can participate and become a part of your brand community. This method has built social brands like Taco Bell, Discover, KFC, Tombstone Pizza, and numerous other brands across industries.
Social Media is not about whoever has the most fans/followers, wins. It’s not even about being the centre of attention with clever viral campaigns.
The true power of social media lies in connecting with your audience on the deepest level: making their lives richer with meaning, happiness and purpose, solving their problems and literally making them fall in love with your brand – in a true relationship of the living breathing kind.
The secret to building social capital isn’t about capturing attention, but giving the audience yours to build trust, loyalty and advocates.
Susan Sullivan started her tourism communications career in the same year as the chicken dance took over World Expo in Brisbane in 1988. She has headed PR activities for tourism products including Hamilton Island, Aspen Skiing Company (Australia and NZ), Mantra Group and Dreamworld among others as well as sitting on the board of Tourism Whitsundays.
Susan has held lecturing and tutoring roles at Griffith and Bond Universities and is currently an adjunct Senior Teaching Fellow at Bond University. She is the creator of the Social Media Tactics subject within the school of Communications & Media and is a PhD candidate researching social media.
Her social media addiction is surpassed only by her love-affair with boutique hotels and obsession for gob-smacking travel experiences.
Every prospect you engage with has an online community of at least hundreds. What if you could "tap into that world" and extend the reach of your direct response campaigns, collecting large quantities of opt-ins and building quality relationships that lead to sales.
The Brands-Only Summit keynote presentation by Tyra BanksSocialMedia.org
In her Brands-Only Summit keynote presentation, Tyra Banks chats with SocialMedia.org VP of Community Kurt Vanderah about the intersection of social media, traditional media, and product marketing -- and how brands can thrive in this evolving environment.
ULTIMATE EXPERIENCE COMMERCE: EXPLORING THE CRITICAL
RELATIONSHIP BETWEEN VIDEO-RICH CONTENT AND SOCIAL MEDIA
ACTIVATION IN THE BEAUTY INDUSTRY
Just over a decade ago, online commerce was simply a digital version
of print. Mainly due to bandwidth constraints, the online experience
wasn’t much more than a slightly cleaner catalogue. Now much of that
has changed, with the emergence of digital video as a way of providing
a much richer, deeper online shopping experience for beauty and
cosmetics customers.
Today “experience commerce,” a fusion of brand marketing and product
merchandising that enables visitors to access an entertaining online
social shopping experience, serves as a portal to products they might
like to buy, and is fundamentally changing the way people shop and
experience cosmetics brands online.
But that’s only half the picture. To ensure the potency of an experience
commerce initiative, social media activation must be employed. In a
workshop seminar designed to actively engage attendees on the issues
and possibilities related to building beauty brands through video-rich
experience commerce via social media activation, Glick will helm a
session that includes dynamic audience involvement and covers:
• Developing and delivering timely and engaging video content to
your cosmetics customers
• Activating existing online beauty campaigns in a cost and time
efficient manner
• Reaching even broader media for your business and creating brand
awareness through video content
• Effectively using video to demonstrate beauty products through
the three main highways of social media activation – what we like
to call the ‘triad of digital distribution’ - .com, Social and Mobile
Marketing to Millennials and the Significant ROI They Can Bring Your FirmLarry Bodine
Marketing to the Millennials doesn't have to be mysterious. Law firms can no longer afford to overlook or avoid marketing to this often-misunderstood generation. There's real ROI tied to knowing this audience – and now you can discover how to understand and reach them.
Millennials surpassed Baby Boomers as America's largest generation in 2016. The easiest way for a law firm to fail is to NOT understand Millennials, NOT find ways to be relevant or engage to them, and NOT to adapt to their new expectations. They are the largest spending cohort in the US, and they are retaining attorneys.
"Law firms and marketers need to shift and adapt to this reality, instead of waiting for one that won't come true,” says Katie Elfering, a CEB Iconoculture consumer strategist and Forbes' resident expert on Millennials.
What you will discover
- How Millennials search for attorneys.
- How to appeal to this generation, now in their mid-30s and buying cars, homes and insurance.
- What Millennials care about.
- Creating brand messaging to appeal to Digital Natives.
- How today's generation makes purchase decisions.
Our Millennial Presenters from Network Affiliates:
- Emily Frickey, Director of Digital Operations
- Alex Dodge, Account Director
- Kate Stromberg, Marketing Director
Behavioral Storytelling Method: Listen, Invite, Reward, CelebrateMichael Leis
A perspective on a reusable method for developing content and campaign strategy for social media. You'll see not only innovative ways of doing social research on an audience, but how to organize tactics against a storytelling structure to make sure that everyone in your network can participate and become a part of your brand community. This method has built social brands like Taco Bell, Discover, KFC, Tombstone Pizza, and numerous other brands across industries.
Case Study: Defending and Strengthening the Iconic Brand Online
Presented by: Chris Preuss, Vice President, Global Communications, General Motors Company
GM, one of the world’s largest companies, employing more than 235,000 people in 140 countries, is poised to thrive after one of the most difficult economic times in the organization’s history. Chris will share lessons learned from how GM embraced customers, automotive enthusiasts, suppliers and the media through social media and online channels during the turbulence of 2009. By engaging through multiple online channels transparently, GM was able to protect its reputation by having an honest dialogue with constituents while positioning itself for growth. Connecting through social media and online channels is now part of the fabric of GM’s overall communications strategy.
www.bdionline.com
3. • Coverage: How well do the different communications reach the target market and
do they reach the same or different consumers in that market?
• Contribution: How much does the communication affect consumer awareness of
the brand, elicit a response, and induce sales?
• Commonality: Are common associations produced across communications
options? How easily do consumers recall brand association?
• Complementarity: How well are different associations linked across
communications options?
• Versatility: Does the communication effectively communicate to consumers who
have seen other communications as well as consumers who have not?
• Cost: Is the communications program effective and efficient enough to justify the
cost?
Source: Kotler, P., & Keller, K. (2012). Marketing Management (14th ed.). NewYork, NY:
Pearson
Criteria of an Effective IMC Plan
4. Current: (Scribd, 2016)
• 25-35 year olds
• Performance sport bike enthusiasts
• Women who prefer the weight and ride height over competitors
• Wide variety of individuals with different tastes
Recommendation:
• Continue marketing to loyal customer base
• Expand marketing to target Baby Boomers over the age of 50
Target Audience
5. • Increase sales of the Scrambler
model by directing marketing to
persons over 50 years of age by
addressing feelings of nostalgia for
“the good old days”
• Keep loyal customer base by
maintaining strength of brand
awareness
Objectives
6. Message strategy
• Appeal to the consumer’s feelings
of nostalgia for events and places
in their past.
Creative strategy
• Use a transformational appeal to
stir up emotion for the past
Message source
• Use imagery of the past and a
conservative married couple in
their 50s
The Communication
7. • Television advertising on home
improvement networks and the
Hallmark channel
• Print advertising in magazines
geared toward the Baby Boomer
generation
• Social media: Facebook,Twitter,
Instagram,Youtube
• Special events: AARP conventions,
travel shows, financial security
shows
• Direct marketing
Communication Channels
9. Conservative white
couple in their 50s
sitting on porch
A young couple races
by on a Ducati
Scrambler; hear
motor & laughter
Pan in on older man
who is deep in
thought
Flash back to man as a
youngster riding a
motorcycle with his
father; hear motor
and laughter
You hear the sound of
motorcycle as they
ride off onto a country
dirt road at sunset.
Show man turn and
smile and nod at his
wife.
Pan out and see man
sit on a Scrambler
with his wife already
seated also wearing
Scrambler attire. She
is smiling at her
husband. They are
parked on the
shoulder of a road in
the country.
Return to present
focused on the older
man smiling, putting
on his Ducati
Scramber helmet and
wearing Scrambler
apparel.
As couple rides off
show phrase “The
land of joy!”,
Scrambler logo, and
website URL.
Fade out and end.
Storyboard for video ad
10. Brand New (2008, November). Ducati paves a new road. Retrieved from
http://www.underconsideration.com/brandnew/archives/ducati_paves_a_ne
w_road.php#.Vq1rBbIrLiw
Ducati (2016). Who we are. Retrieved from
http://www.ducati.com/company/profile/index.do
Kotler, P., & Keller, K. (2012). Marketing Management (14th ed.). NewYork,
NY: Pearson.
Scribd (2016). Ducati case study. Retrieved from
http://www.scribd.com/doc/54238318/Ducati-Case-Study#scribd
Ultimate Motorcycling (2016). Ducati revamps American retail identity.
Retrieved from https://ultimatemotorcycling.com/2012/01/23/2012ducati-
revamps-american-retail-identity/
Wikipedia (2016, January). Ducati. Retrieved from
https://en.wikipedia.org/wiki/Ducati
References
Editor's Notes
An integrated marketing communication plan creates a uniform brand message across all marketing platforms so the customer receives the same message no matter where or how they interact with the brand. The marketer’s goal is to create brand equity by making sure the message is clear, consistent, and reaches the target market at the right time in the right place (Kotler & Keller, 2012).
Ducati dominates the sport bike market but falls short in the cruising and touring markets. Harley-Davidson dominates the cruising market and has a strong brand following. Ducati might be able to tap into the cruising market by marketing its Scrambler model to the Baby Boomer population. The Scrambler was designed based on the original Ducati motorcycle. So the retro look and clean simple features of the bike might appeal to the older generation. By targeting this audience Ducati can increase its sales.
Under the hierarchy-of-effects model there are four possible objectives in communications; category need, brand awareness, brand attitude, and brand purchase intention (Kotler & Keller, 2012). In this particular case, the objectives will be for brand awareness and brand attitude. Brand awareness will be strong with loyal customers being able to recall the brand outside the store with existing and new customers being able to recognize the brand in the store.
Three components of the communication are message strategy, creative strategy, and message source (Kotler & Keller, 2012). The message strategy describes what will be said in the communication. The marketer uses appeals, themes, or ideas to tie in the brand position and differentiate the product from others. The creative strategy will determine how it will be said. The message can be informational or transformational. An informational message appeals to a consumer’s rational reasoning. A transformational message appeals on a more emotional level. The message source should be credible. Credibility is determined by the source’s expertise, trustworthiness, and likability.
There are personal and nonpersonal channels of communication (Kolter & Keller, 2012). Personal communication is face-to-face and word-of-mouth while nonpersonal communication is directed to more than one person. Through integration of these channels of communication the marketer will be more effective at reaching the target audience.
This print ad could be ran in the AARP, Westways, or other publications directed toward Baby Boomers. The yellow color and the Scrambler logo will be recognized across all forms of communication. This bike and similar scene will be found in the video ad to maintain continuity between communications. “The land of joy” phrase is already in use with the Scrambler brand so it will be familiar to existing customers and a reminder to older consumers of when they were young.
This storyboard would be use to produce a video that could be broadcast on TV channels popularly viewed by Baby Boomers. It would also be uploaded to Youtube and shared on social media sites.