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Savings in your wallet, Transparency in your Vet cost
Petsavvy
Week 11 | Common Ground | Nov. 14th, 2020
We arecommonground
Corey Rossi Jiyeon Park Dewen Zhang
OurMission
“To provide opportunities by ensuring that people gain the skills, and knowledge,
that will empower companionships. ”
Messaging, Marketing, Brand & Sale Technology & Distribution Finance, Investor relations, Operations
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 1
Problem
1st 2nd 3rd
Lack of transparency in
veterinary prices
Vet costs are always more
expensive than expected
Current systems do not prepare pet
owners with enough information
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 2
CurrentStatusQuo
$23,000
“Doeverything”
1/ 3
Average lifetime cost of
owning a dog can be around
$23,000
The perceived social pressure to “do
everything” for a pet can guilt people
into spending high cost options
1 / 3 animals require
emergency veterinary
care each year
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 3
Problemvalidation
100%
● “ I am willing to pay for the vet cost
regardless of the price.”
● “ I did not know about the existence, do
not trust, or feels unnecessary about the
pet insurance ”
100%
● “ I receive the invoice at the end of the
process and the bills are always higher than
expected”
● “ I have an experience of the vet not
finding the right treatment for their
pet.”
60%
Wehaveinterviewed15currentpetowners
100%
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 4
Introducing,Petsavvy
Parker realizes something
is wrong is Mr.Pickles
Parker enters Pet Savvy, compares and contrast
the vet prices and get expected vet cost based
on the Mr. Pickle’s symptoms
Parker feels more relieved
with knowing what to expect
Parker Jay
Mr. Pickles
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 5
MAINFEATURES
More specific reviews +
Filter options
Get cost range + vet
based on symptoms
Prediction of costs for
inconsistent vet costs
Understanding the vet
procedures
Expected Cost RangeCompare / Contrast
Search by Symptom Vet procedures
Petsavvy
Petsavvy
APPBASED
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 6
VALUEPROPOSITION
01
Parker can compare the price
range of the local vet clinics
Parker now feels more prepared
with the expected vet costs for
Mr.Pickle’s symptom
Parker can understand the
terminology and procedures
for Mr. Pickle
02 03
Expected Cost Range
Compare / Contrast Vet procedures
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 7
Businessstructure
Revenuemodel Deliverychannel
Freemium / Advertising Online - App Service
Relationships
C2C - Customer to Customer
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 8
Share of Market
Marketsize:veterinaryCareMarket
$140million
$600K
Householdswithpetsinus Millennials(agegroup) Estimatedmarketsharein 3years
● 85 million households have pets in the US.
● If we charge a $5/mo subscription fee, 85
million * $5 *12 = $5.1 billion
● Pet owners (Age range of 25-39) = 27%
of the total pet owners.
● Charging $5/mo subscription fee (10%
user subscribe) = $140 million
● Assuming 100K users, 10K subscribed users
● $100 thousand from advertising + $5/mo
subscription fee = $700 thousand
Total Available Market Serviceable Available Market
$5.1billion
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 9
Coststructure
Estimated cost structure of Pet Savvy within
a year ( 3-6 months revenue )
● Rent (Wework) = $14,400 / yr
● Subscriptions = $1883.48 / yr
● Apple developer License = $99 / yr
● Insurance (Hiscox) = $350 / yr
● Engineer (3-5 experience) = $100K / yr
Equipment / Utilities total: $116, 732
● Research = $20,000 / yr
● Advertisement / Marketing
○ Social Media Ads = $538
○ Flyers = $7.5
○ Total = $8,080 / yr
Marketing / Advertising total: $28, 080
Burn Rate
Revenue (3-6 months)
Total Cost Expenses
$14,000
$144,812
$130,812
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 10
Comparativeresearch Service / care
platform
Profession-drivenCommunity-driven
Petsavvy
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 11
“ Niche Player “
Conceptvalidation
● “6 out of 10 people shared their
vet visit experiences with us”
● We have collected data from 10
previous interviewees and 60%
answered which is the exact
right amount for what we’ve
expected (60%) within a week.
● Why is this good?
○ We are confident pet
owners will leave reviews
on our app.
WebelievethatCommunity-members are
motivatedenoughtocreatereviews
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 12
Nextstepsofconceptvalidation
● We will test to see if pet owners around
willing to provide and share the cost range of
the vet costs from their previous vet visit
● We’ve sent out the google survey form to
community groups and instagram account
● We expect to receive 60% of answers
● Start Date: Nov.15th → End Date: Nov. 20th
Webelievethatpetowners arewilling
tosharethecostofpreviousvetvisit
01 02
Webelievethatthestructuredcost
rangecanpreparepetowners
● We will test to see if the expected cost
range of a vet clinic would help pet owners
feel more relieved about vet costs
● We will send out the google form survey to
the same participant groups for a week
● We expect to receive 70% of participants
answering “Feels more prepared”
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 13
Acquisitionplanforpetsavvy
We will run an acquisition experiment to validate our
ability to get customers to sign up for Pet Savvy's mailing
list. We believe that after people see what we have to
offer they will want to join the Pet Savvy Community. To
validate our acquisition plan, we've set up a landing page
for our product, Pet Savvy, with a sign up form for the
users to stay updated with the progress of our service.
We've included the key features and problems to address
in detail.
“Getpeopletosign-upforourmailinglist”
Start Date: Nov. 15th, 2020 ; End Date: Nov. 21th, 2020
Whatwe’lltrack(date andtools)
● Outreach by Channel (Reddit, Facebook groups,
Discord, Direct SEO)
● Inbound visits to MVP site (Wix visitors analytics /
Click tracking)
○ https://parkjiyeon3.wixsite.com/commongro
und
● Number of forms completed (Embedded google
form on the landing page, Wix)
● Number of thanks sent (Email)
● Number of sign-ups completed (Sign-up form, Wix)
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 14
Acquisitionplan
Acquisition
Activation
retention
Revenue
referral
SEO, Clickable Ads on
social networks
Landing Page
Emails / blog content
updates
Freemium / Advertisement
Sharing sites on other social
networks / Word of mouth
Clickable Ads / Google
search
Visit Landing page
View Key concepts
Sign up for beta / info
Onboarding
Sharing their experience with
the community
Marketingtosalesfunnel Acquisitionfunnel
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 15
Acquisitionplanforpetsavvy
● We have reached out to
people with the link of
our landing page and
have created instagram
account for our product,
Pet Savvy
● Using bit.ly to track
click-through rate of the
email campaign and
another for instagram
Reachedouttopeoplethrough
faculties andinstagram accounts
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 16
THANKyou!
Website: parkjiyeon3.wixsite.com/commonground
Instagram: @petsavvy.common
Team:
commong20nd@gmail.com
park.jiyeon@cca.edu
dewen@cca.edu
corey@cca.edu
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 17
Do you have any questions? Feel free to reach out!
00
Appendix
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 18
Nextsteps
01 02 03 04
Keep testing out our MVP
+ Acquisition Plan
Define our progress in
3-6 months
Refine our Burn Rate +
Run Rate
Start building our
product
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 19
WeeklyCustomerdevelopment
Week
Type of
Contact
# of
Interviewees
Week 3 Week 4 Week 5 Week 6 Week 7
24
Zoom
Meeting
Interview
Zoom
Meeting
Interview
Written
Response /
Interview
5 2
Google
form
Updated and
finalized the
Business and
market
informations
Week 9
MVP
development
and
experiment
Week 11
Reached out to
faculty/ Kate +
Instagram
account set up
for MVP and
acquisition Plan
Week 10
MVP
development /
Acquisition
Plan
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 20
01
Moleculeupdates
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 21
Molecule:9/20/20
People looking to
adopting a pet.
Solution
Not sure if they can
provide the right care for
the pet
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 22
Molecule:9/27/20
Current Pet owners
Solution
unexpected medical
conditions revealed, vet
visit becomes very costly
Changes = Changes Made
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 23
Molecule:10/18/20
Current Pet owners
Solution
Lack of transparency in
veterinary prices and
services limits their
access to provide the
proper care
Changes = Changes Made
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 24
Molecule:11/1/20
Current Pet owners
Community driven app,
that compares
information &
experiences about vet
offices
Lack of transparency in
veterinary prices and
services limits their
access to provide the
proper care
Changes = Changes Made
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 25
02
Leancanvasupdates
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 26
Leancanvasfirstdraft:9/27/20
Problem
In Progress
Existing Alternatives
Customer Segments
Early Adopters
1. Vet prices aren’t explained thoroughly
2. The costs of certain vet services are
unpredictable
3. Can’t remember to do check ups for animals
1. pet insurance companies provide different
cost rates
2. Petdesk allows users to receive
notifications about check-ups
3. airvet provides a way to do check ups
easily over the phone.
1. Pet owners trying to save money / time
2. Pet owners needing affordable & reliable
care for their pets
Pet Owners
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 27
Leancanvasdraft:10/4/20
Problem
In Progress
Existing Alternatives
Customer Segments
Early Adopters
1. Vet prices aren’t explained thoroughly
2. The costs of certain vet services are
unpredictable
3. Can’t remember to do check ups for animals
1. pet insurance companies provide different
cost rates
2. Petdesk allows users to receive
notifications about check-ups
3. airvet provides a way to do check ups
easily over the phone.
1. Pet owners trying to save money / time
2. Pet owners needing affordable & reliable
care for their pets
Pet Owners
Channels
1. App Service
2. Web Service
Changes = Changes Made
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 28
Leancanvasdraft:10/10/20
1.Pet loving IXD designers
2.We are lifetime pet owners
3.We have team members that are
passionately looking to adopt.
4. The audience we want to reach is
represented by our team
Problem
Existing Alternatives
Customer Segments
Early Adopters
1. Vet prices aren’t explained
thoroughly
2. The costs of certain vet services are
unpredictable
3. Can’t remember to do check ups
for animals
1. pet insurance companies provide
different cost rates
2. Petdesk allows users to receive
notifications about check-ups
3. airvet provides a way to do check
ups easily over the phone.
1. Pet owners trying to save money / time
2. Pet owners needing affordable & reliable
care for their pets
Pet Owners
Channels
1. App Service
2. Web Service
Unfair Advantage
1. Alleviating pet owners’ fears of the vet due
to unexpected prices or rates.
2.Taking care of your pet with confidence
3.Taking out the guess work in your vet bills.
4.Giving the best care you can to your pet
Changes = Changes Made
Unique Value Proposition
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 29
Leancanvasdraft:11/1/20
1. We optimize our product with a specific
focus
2. Filtering out the search based on the pet's
symptoms, cost of vet, distance of vet, etc.
3. The audience we want to reach is
represented by our team of IXD designers
Problem
Existing Alternatives
Customer Segments
Early Adopters
1. Vet prices aren’t explained
thoroughly
2. The costs of certain vet services are
unpredictable
3. Can’t remember to do check ups
for animals
1. pet insurance companies provide
different cost rates
2. Petdesk allows users to receive
notifications about check-ups
3. airvet provides a way to do check
ups easily over the phone.
1. Pet owners trying to save money / time
2. Pet owners needing affordable & reliable
care for their pets
Pet Owners
Channels
1. App Service
2. Web Service
Unfair Advantage
1. Alleviating pet owners’ fears of the vet due
to unexpected prices or rates.
2.Taking care of your pet with confidence
3. Connect and share the vet + pet
information with other pet owners
4. Creating awareness of vet cost + Pet Health
Changes = Changes Made
Unique Value Proposition
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 30
Leancanvasdraft:11/8/20
Problem
Existing Alternatives
Customer Segments
Early Adopters
Cost Structure
Channels
Unique Value Proposition
Revenue Stream
Unfair Advantage
High Level Concept
Solution
Key Metrics
1. Vet prices aren’t explained
thoroughly
2. The costs of certain vet services
are unpredictable
3. Can’t remember to do check ups
for animals
1. Alleviating pet owners’ fears of the vet
due to unexpected prices or rates.
2.Taking care of your pet with confidence
3. Connect and share the vet + pet
information with other pet owners
4. Creating awareness of vet cost + Pet
Health
Pet Owners
1. Pet owners trying to save money / time
2. Pet owners needing affordable & reliable
care for their pets
1. App Service
2. Web Service
1. We optimize our product
with a specific focus
2. Filtering out the search
based on the pet's symptoms,
cost of vet, distance of vet, etc.
3. The audience we want to
reach is represented by our
team of IXD designers
1. App-based
community (Pet
Savvy) driven by pet
owners for pet
owners.
2. Compare
experiences as pet
owners.
1. Create Reviews
2. See/ filter out
reviews on vet offices
from other patients
3. Find easy to
understand
definitions of
procedures/ tests
1. pet insurance companies provide
different cost rates
2. Petdesk allows users to receive
notifications about check-ups
3. airvet provides a way to do check
ups easily over the phone.
WIP
WIP WIP
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 31
Leancanvasdraft:11/14/20
Problem
Existing Alternatives
Customer Segments
Early Adopters
Cost Structure
Channels
Unique Value Proposition
Revenue Stream
Unfair Advantage
High Level Concept
Solution
Key Metrics
1. Vet prices aren’t explained
thoroughly
2. The costs of certain vet services
are unpredictable
3. Can’t remember to do check ups
for animals
1. Alleviating pet owners’ fears of the vet
due to unexpected prices or rates.
2.Taking care of your pet with confidence
3. Connect and share the vet + pet
information with other pet owners
4. Creating awareness of vet cost + Pet
Health
Pet Owners
1. Pet owners trying to save money / time
2. Pet owners needing affordable & reliable
care for their pets
1. App Service
2. Web Service
1. We optimize our product
with a specific focus
2. Filtering out the search
based on the pet's symptoms,
cost of vet, distance of vet, etc.
3. The audience we want to
reach is represented by our
team of IXD designers
1. App-based
community (Pet
Savvy) driven by pet
owners for pet
owners.
2. Compare
experiences as pet
owners.
1. Create Reviews
2. See/ filter out
reviews on vet offices
from other patients
3. Find easy to
understand
definitions of
procedures/ tests
1. pet insurance companies provide
different cost rates
2. Petdesk allows users to receive
notifications about check-ups
3. airvet provides a way to do check
ups easily over the phone.
WIP
1. Payroll + tax = $100k / yr
2. Rent / Utilities = $14,400 / yr
3. Research = $2k / yr
Freemium
Clickable Advertising
4. Insurance = $350 / yr
5. Equipments = $1883.48 / yr
6. Advertising / Marketing = $8,080 / yr
7. License / permits = $99 / yr
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 32
Coststructure
1. Payroll + tax: Engineer x1 (3-5 year experience) = $100k per year
2. Rent / Utilities: Wework (office rental) = $1200 / month = $14,400 per year
3. Research: 50 interview* $20(incentives) = $1k + 15 interview* $50 (Usertesting.com) = $750 = $2,000 per year
4. Insurance: Hiscox = $29.17 / month * 12 = $350 per year
5. Equipment / supplies: Total of $1883.48 per year
a. Zoom: $149.90 per month x 3 x 12 = $599.6 per year
b. Wix: $27 per month x 12 = $324 per year
c. Adobe: $79.99 per month x 3 x 12 = $959.88 per year
6. Advertising / Marketing: Budget of $538 of social media ads + 500 flyers for $30 x 3 = $8,080 per Year
7. License / Permits: Apple developer license = $99 per year
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 33
CoststructureWorkscited
1. Payroll + Tax : https://www.glassdoor.com/Salaries/san-francisco-software-engineer-salary-SRCH_IL.0,13_IM759_KO14,31.htm
2. Rent / Utilities: wework.com
3. Research: https://startupnation.com/grow-your-business/goes-market-research-much-cost/
4. Insurance: hiscox.com
5. Equipment / supplies:
a. Zoom: https://zoom.us/pricing
b. Wix: https://www.wix.com/store/plans?siteGuid=01c211ae-de0c-4a7e-8626-ac8ed8a2fd4c
c. Adobe: https://www.adobe.com/creativecloud/business/teams/plans.html
6. Advertising / Marketing:
a. https://www.falcon.io/insights-hub/topics/social-media-roi/how-much-do-ads-cost-on-facebook-instagram-twitter-a
nd-linkedin-in-2018/
7. License / Permits: https://developer.apple.com/support/purchase-activation/
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 34
03
Marketresearchupdates
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 35
Marketdata firstdraft:9/20/20
TAM - Total Market Size:
- Pet adoption Market (Approximately 100 million)
SAM -Serviceable Available Market:
- The Adoption Market, The pet matching adoption market
SOM - Serviceable (or segmented) Obtainable Market :
- Provide a pet matching adoption service into the Pet Adoption Market
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 36
Marketresearch:veterinarycaremarket-9/27/20
SOM
5% market share in dog and cat veterinary
care market in the Bay Area. Market size is
about $27 million.
TAM
U.S. veterinary care is a nearly $20 billion
market in 2019, with an estimated growth
rate of 5% per year.
SAM
Veterinary care for pet dogs and cats in
the Bay Area: $531 million
Changes = Changes Made
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 37
Marketresearch:veterinarymarketing andmanagement-10/28/20
SOM
Marketing budget for a typical veterinarian clinic
is around 3% of its total budget. Multiply that
with our obtainable vet care market we get $27
million * 3% = $81 k
TAM
The total veterinary marketing market in US
is around $20 billion * 3% = $600 million
SAM
In the Bay Area, veterinary marketing cost
totals up to $531 million * 3% = $15 million
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 38
Marketsize:veterinarymarketing andmanagement-11/08/20
$600million
$20 billion * 3%
$15million $81K
$531 million * 3% $27 million * 3%
U.S.Vetmarketingmarket Bay area vetmarketing
The total veterinary marketing market in US is
around $20 billion * 3% = $600 million
In the Bay Area, veterinary marketing cost totals up
to $531 million * 3% = $15 million
Marketingbudget
Marketing budget for a typical veterinarian
clinic is around 3% of its total budget
Total Available Market Serviceable Available Market Share of Market
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 39
Marketsize:veterinaryCareMarket-11/08/20
Growth rate of 5% / yr
$531million $27million
U.S.veterinarycare Marketinthebay area Marketshare
U.S. veterinary care is a nearly $20 billion market in
2019, with an estimated growth rate of 5% per year.
Veterinary care for pet dogs and cats in the Bay
Area: $531 million
5% market share in dog and cat veterinary
care market in the Bay Area.
Total Available Market Serviceable Available Market Share of Market
$20billion
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 40
04
Marketinfoupdates
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 41
Markettype
Resegment an existing
market as a niche player
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 10/18/20 | 10
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 42
Businessstructure:10/18/20
Structure Revenue Model
Relationships Delivery Channels
B2C - Business to Customer
Marketplace
Online
In Progress
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 43
Comparativeresearch:9/27/20 High Cost
ServiceProduct
Low Cost
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 44
Comparativeresearch:10/4/20 High Cost
ServiceProduct
Low Cost
= Changes Made
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 45
Comparativeresearch:11/1/20 Full service
Self service
Professional-drivenCommunity-driven
Changes = Changes Made
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 46
Ourproduct
Competition-11/01/20 Service / Care
platform
Profession-drivenCommunity-driven
Petsavvy
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 47
Competition-11/8/20 Service / care
platform
Profession-drivenCommunity-driven
Petsavvy
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 48
Communitymarket-11/08/20
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 10/18/20 | 10
Community-driven platforms providing
general group discussions and connection
with local community
Community-driven services
providing general reviews of local
businesses
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 49
Community-servicemarket-11/08/20
● Yelp & Google Maps are for choosing
between businesses
● Pet savvy explores different solutions,
which may include a clinic - with more
diverse review + filter options for vet
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 50
05
Mvp+ acquisitionplan
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 51
MvpHypothesis
● We believe that pet owners would benefit from having better ways to
address the lack of transparency in veterinary prices and services
that limit their access to provide proper pet care, and are willing to
pay for a community driven app that compares information &
experiences about vet offices for clarity.
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 52
Keyuses
Brainstorming
as a team
Top Pick
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 53
Featureset
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 54
Keyusage/features
● 1. The key use in words
○ With Pet Savvy: compare experiences with other pet owners, and
make the right decision based on the shared info about the vet.
● 2. The three features you identified for your MVP
○ Creating Detailed review of the vet experiences - Share with others
○ Viewing/ filtering out reviews shared by other pet owners based on
the pet’s symptoms, costs, and distance of vet offices
○ Searching for definitions of procedures/ tests
● MVP For Pet Savvy
○ We will run an MVP experiment to validate the following hypothesis:
We believe that Community-members are motivated enough to
create reviews of vet visits.
○ To validate this, we set up a Google form
(https://forms.gle/BtPoKbpVqirrrBqt8) “Welcome to Pet Savvy - Vet
visit experience” for people to write about their last vet visit. We sent
out this Google form to a group of people in the form of a link that
they click to access. Once they have submitted the form they receive
an on-screen thank you message.
● Goal: 60% of participants submit a response
● Start date: Sat Oct 31; End date: Wed Nov 4
● What we’ll track (data and tool)
○ Outreach by channel (discord, email
invites of the previous interviewees)
○ Inbound visits of Landing page (Wix
/ analytics for total visitors)
○ Number of forms completed
(google form / responses)
○ Details and quality of the form
completed (google form /
responses)
○ Number of completed optional
answers (google form / responses)
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 55
Metricsworkshop
01 Create Reviews
View / filter out reviews on vet
offices from other patients
Definitions of procedures/
tests
02 03
Number of reviews
collected per day in a week
Percentage of people who find
the reviews helped them make a
decision per week over a month
Percentage of people who find the
definitions helped them make a
decision regarding the care of their
pet each week over a month
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 56
06
Othersources
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 57
Landingpage
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 58
Explainervideo
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 59
Landingpage+ExplainerVideoLinks
● Landing Page:
○ https://parkjiyeon3.wixsite.com/commonground
● Explainer Video:
○ https://drive.google.com/file/d/15SLoJlhLr7gPzA4fQkYBvU--gOB4B5_Z/view?usp=s
haring
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 60
MarketresearchReference
○ Basic expense structure of a veterinarian clinic: Payroll, Sales and Marketing and Other Expenses, Depreciation, Leased
Equipment, Utilities, Insurance, Rent, Payroll Taxes. https://www.bplans.com/veterinary-clinic-business-plan/financial-plan/
○ Report on Telemedicine https://www.avma.org/sites/default/files/resources/Telemedicine-Report-2016.pdf
○ $8-13k for marketing/management to open a Veterinary Clinic, about 10%
https://howtostartanllc.com/business-ideas/veterinary
○ iVET360 says you should consider spending around 2 to 3% of your revenue on marketing if you really want to increase your
new client growth and keep your foundational marketing best practices, like your website, functioning properly
https://ivet360.com/five-tips-for-creating-marketing-plan/#:~:text=iVET360%20says%20you%20should%20consider,like%20y
our%20website%2C%20functioning%20properly.
○ Veterinarian care providers that focus on wellness have the highest gross revenue ratio over 25% (26)
https://www.avma.org/sites/default/files/resources/2018-econ-rpt3-veterinary-services.pdf
○ Article about unnecessary veterinarian treatment and cost
https://www.dailymail.co.uk/news/article-1232217/Why-Im-ashamed-vet-shocking-expose-profession-puts-pets-painful-unnecessary-treatme
nts-fleece-trusting-owners.html
○ The truth is: Your veterinarian may not actually know the procedure costs
https://www.healthline.com/health/expensive-pet-care#The-truth-is:-Your-veterinarian-may-not-actually-know-the-procedure-costs
○ “Some Veterinarians Sell Unnecessary Shots, Tests to Make Extra Money, Says Former Vet”
https://abcnews.go.com/US/veterinarians-sell-unnecessary-shots-tests-make-extra-money/story?id=20967672
○ “Veterinary Costs: Where Does Your Money Go?”
http://www.veterinarybusinessmatters.com/2018/09/07/veterinary-costs-where-does-your-money-go/
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 61
Comparativeresearch
○ https://www.airvet.com/faq
○ https://www.ask.vet/
○ https://www.petcoach.co/about/
○ https://vitusvet.com/solution-home
○ https://pawtocol.com/whitepaper/
○ https://www.petmd.com/dog/conditions
○ Other Companies: https://docs.google.com/spreadsheets/d/1hNrBPUjKqvpReF0Hle_bQNjEfb8iOoj0KUaR5MhJUyQ/edit?usp=sharing
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 62

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Week 11 common ground pitch deck

  • 1. Savings in your wallet, Transparency in your Vet cost Petsavvy Week 11 | Common Ground | Nov. 14th, 2020
  • 2. We arecommonground Corey Rossi Jiyeon Park Dewen Zhang OurMission “To provide opportunities by ensuring that people gain the skills, and knowledge, that will empower companionships. ” Messaging, Marketing, Brand & Sale Technology & Distribution Finance, Investor relations, Operations Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 1
  • 3. Problem 1st 2nd 3rd Lack of transparency in veterinary prices Vet costs are always more expensive than expected Current systems do not prepare pet owners with enough information Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 2
  • 4. CurrentStatusQuo $23,000 “Doeverything” 1/ 3 Average lifetime cost of owning a dog can be around $23,000 The perceived social pressure to “do everything” for a pet can guilt people into spending high cost options 1 / 3 animals require emergency veterinary care each year Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 3
  • 5. Problemvalidation 100% ● “ I am willing to pay for the vet cost regardless of the price.” ● “ I did not know about the existence, do not trust, or feels unnecessary about the pet insurance ” 100% ● “ I receive the invoice at the end of the process and the bills are always higher than expected” ● “ I have an experience of the vet not finding the right treatment for their pet.” 60% Wehaveinterviewed15currentpetowners 100% Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 4
  • 6. Introducing,Petsavvy Parker realizes something is wrong is Mr.Pickles Parker enters Pet Savvy, compares and contrast the vet prices and get expected vet cost based on the Mr. Pickle’s symptoms Parker feels more relieved with knowing what to expect Parker Jay Mr. Pickles Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 5
  • 7. MAINFEATURES More specific reviews + Filter options Get cost range + vet based on symptoms Prediction of costs for inconsistent vet costs Understanding the vet procedures Expected Cost RangeCompare / Contrast Search by Symptom Vet procedures Petsavvy Petsavvy APPBASED Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 6
  • 8. VALUEPROPOSITION 01 Parker can compare the price range of the local vet clinics Parker now feels more prepared with the expected vet costs for Mr.Pickle’s symptom Parker can understand the terminology and procedures for Mr. Pickle 02 03 Expected Cost Range Compare / Contrast Vet procedures Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 7
  • 9. Businessstructure Revenuemodel Deliverychannel Freemium / Advertising Online - App Service Relationships C2C - Customer to Customer Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 8
  • 10. Share of Market Marketsize:veterinaryCareMarket $140million $600K Householdswithpetsinus Millennials(agegroup) Estimatedmarketsharein 3years ● 85 million households have pets in the US. ● If we charge a $5/mo subscription fee, 85 million * $5 *12 = $5.1 billion ● Pet owners (Age range of 25-39) = 27% of the total pet owners. ● Charging $5/mo subscription fee (10% user subscribe) = $140 million ● Assuming 100K users, 10K subscribed users ● $100 thousand from advertising + $5/mo subscription fee = $700 thousand Total Available Market Serviceable Available Market $5.1billion Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 9
  • 11. Coststructure Estimated cost structure of Pet Savvy within a year ( 3-6 months revenue ) ● Rent (Wework) = $14,400 / yr ● Subscriptions = $1883.48 / yr ● Apple developer License = $99 / yr ● Insurance (Hiscox) = $350 / yr ● Engineer (3-5 experience) = $100K / yr Equipment / Utilities total: $116, 732 ● Research = $20,000 / yr ● Advertisement / Marketing ○ Social Media Ads = $538 ○ Flyers = $7.5 ○ Total = $8,080 / yr Marketing / Advertising total: $28, 080 Burn Rate Revenue (3-6 months) Total Cost Expenses $14,000 $144,812 $130,812 Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 10
  • 12. Comparativeresearch Service / care platform Profession-drivenCommunity-driven Petsavvy Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 11 “ Niche Player “
  • 13. Conceptvalidation ● “6 out of 10 people shared their vet visit experiences with us” ● We have collected data from 10 previous interviewees and 60% answered which is the exact right amount for what we’ve expected (60%) within a week. ● Why is this good? ○ We are confident pet owners will leave reviews on our app. WebelievethatCommunity-members are motivatedenoughtocreatereviews Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 12
  • 14. Nextstepsofconceptvalidation ● We will test to see if pet owners around willing to provide and share the cost range of the vet costs from their previous vet visit ● We’ve sent out the google survey form to community groups and instagram account ● We expect to receive 60% of answers ● Start Date: Nov.15th → End Date: Nov. 20th Webelievethatpetowners arewilling tosharethecostofpreviousvetvisit 01 02 Webelievethatthestructuredcost rangecanpreparepetowners ● We will test to see if the expected cost range of a vet clinic would help pet owners feel more relieved about vet costs ● We will send out the google form survey to the same participant groups for a week ● We expect to receive 70% of participants answering “Feels more prepared” Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 13
  • 15. Acquisitionplanforpetsavvy We will run an acquisition experiment to validate our ability to get customers to sign up for Pet Savvy's mailing list. We believe that after people see what we have to offer they will want to join the Pet Savvy Community. To validate our acquisition plan, we've set up a landing page for our product, Pet Savvy, with a sign up form for the users to stay updated with the progress of our service. We've included the key features and problems to address in detail. “Getpeopletosign-upforourmailinglist” Start Date: Nov. 15th, 2020 ; End Date: Nov. 21th, 2020 Whatwe’lltrack(date andtools) ● Outreach by Channel (Reddit, Facebook groups, Discord, Direct SEO) ● Inbound visits to MVP site (Wix visitors analytics / Click tracking) ○ https://parkjiyeon3.wixsite.com/commongro und ● Number of forms completed (Embedded google form on the landing page, Wix) ● Number of thanks sent (Email) ● Number of sign-ups completed (Sign-up form, Wix) Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 14
  • 16. Acquisitionplan Acquisition Activation retention Revenue referral SEO, Clickable Ads on social networks Landing Page Emails / blog content updates Freemium / Advertisement Sharing sites on other social networks / Word of mouth Clickable Ads / Google search Visit Landing page View Key concepts Sign up for beta / info Onboarding Sharing their experience with the community Marketingtosalesfunnel Acquisitionfunnel Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 15
  • 17. Acquisitionplanforpetsavvy ● We have reached out to people with the link of our landing page and have created instagram account for our product, Pet Savvy ● Using bit.ly to track click-through rate of the email campaign and another for instagram Reachedouttopeoplethrough faculties andinstagram accounts Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 16
  • 18. THANKyou! Website: parkjiyeon3.wixsite.com/commonground Instagram: @petsavvy.common Team: commong20nd@gmail.com park.jiyeon@cca.edu dewen@cca.edu corey@cca.edu Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 17 Do you have any questions? Feel free to reach out!
  • 19. 00 Appendix Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 18
  • 20. Nextsteps 01 02 03 04 Keep testing out our MVP + Acquisition Plan Define our progress in 3-6 months Refine our Burn Rate + Run Rate Start building our product Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 19
  • 21. WeeklyCustomerdevelopment Week Type of Contact # of Interviewees Week 3 Week 4 Week 5 Week 6 Week 7 24 Zoom Meeting Interview Zoom Meeting Interview Written Response / Interview 5 2 Google form Updated and finalized the Business and market informations Week 9 MVP development and experiment Week 11 Reached out to faculty/ Kate + Instagram account set up for MVP and acquisition Plan Week 10 MVP development / Acquisition Plan Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 20
  • 22. 01 Moleculeupdates Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 21
  • 23. Molecule:9/20/20 People looking to adopting a pet. Solution Not sure if they can provide the right care for the pet Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 22
  • 24. Molecule:9/27/20 Current Pet owners Solution unexpected medical conditions revealed, vet visit becomes very costly Changes = Changes Made Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 23
  • 25. Molecule:10/18/20 Current Pet owners Solution Lack of transparency in veterinary prices and services limits their access to provide the proper care Changes = Changes Made Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 24
  • 26. Molecule:11/1/20 Current Pet owners Community driven app, that compares information & experiences about vet offices Lack of transparency in veterinary prices and services limits their access to provide the proper care Changes = Changes Made Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 25
  • 27. 02 Leancanvasupdates Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 26
  • 28. Leancanvasfirstdraft:9/27/20 Problem In Progress Existing Alternatives Customer Segments Early Adopters 1. Vet prices aren’t explained thoroughly 2. The costs of certain vet services are unpredictable 3. Can’t remember to do check ups for animals 1. pet insurance companies provide different cost rates 2. Petdesk allows users to receive notifications about check-ups 3. airvet provides a way to do check ups easily over the phone. 1. Pet owners trying to save money / time 2. Pet owners needing affordable & reliable care for their pets Pet Owners Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 27
  • 29. Leancanvasdraft:10/4/20 Problem In Progress Existing Alternatives Customer Segments Early Adopters 1. Vet prices aren’t explained thoroughly 2. The costs of certain vet services are unpredictable 3. Can’t remember to do check ups for animals 1. pet insurance companies provide different cost rates 2. Petdesk allows users to receive notifications about check-ups 3. airvet provides a way to do check ups easily over the phone. 1. Pet owners trying to save money / time 2. Pet owners needing affordable & reliable care for their pets Pet Owners Channels 1. App Service 2. Web Service Changes = Changes Made Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 28
  • 30. Leancanvasdraft:10/10/20 1.Pet loving IXD designers 2.We are lifetime pet owners 3.We have team members that are passionately looking to adopt. 4. The audience we want to reach is represented by our team Problem Existing Alternatives Customer Segments Early Adopters 1. Vet prices aren’t explained thoroughly 2. The costs of certain vet services are unpredictable 3. Can’t remember to do check ups for animals 1. pet insurance companies provide different cost rates 2. Petdesk allows users to receive notifications about check-ups 3. airvet provides a way to do check ups easily over the phone. 1. Pet owners trying to save money / time 2. Pet owners needing affordable & reliable care for their pets Pet Owners Channels 1. App Service 2. Web Service Unfair Advantage 1. Alleviating pet owners’ fears of the vet due to unexpected prices or rates. 2.Taking care of your pet with confidence 3.Taking out the guess work in your vet bills. 4.Giving the best care you can to your pet Changes = Changes Made Unique Value Proposition Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 29
  • 31. Leancanvasdraft:11/1/20 1. We optimize our product with a specific focus 2. Filtering out the search based on the pet's symptoms, cost of vet, distance of vet, etc. 3. The audience we want to reach is represented by our team of IXD designers Problem Existing Alternatives Customer Segments Early Adopters 1. Vet prices aren’t explained thoroughly 2. The costs of certain vet services are unpredictable 3. Can’t remember to do check ups for animals 1. pet insurance companies provide different cost rates 2. Petdesk allows users to receive notifications about check-ups 3. airvet provides a way to do check ups easily over the phone. 1. Pet owners trying to save money / time 2. Pet owners needing affordable & reliable care for their pets Pet Owners Channels 1. App Service 2. Web Service Unfair Advantage 1. Alleviating pet owners’ fears of the vet due to unexpected prices or rates. 2.Taking care of your pet with confidence 3. Connect and share the vet + pet information with other pet owners 4. Creating awareness of vet cost + Pet Health Changes = Changes Made Unique Value Proposition Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 30
  • 32. Leancanvasdraft:11/8/20 Problem Existing Alternatives Customer Segments Early Adopters Cost Structure Channels Unique Value Proposition Revenue Stream Unfair Advantage High Level Concept Solution Key Metrics 1. Vet prices aren’t explained thoroughly 2. The costs of certain vet services are unpredictable 3. Can’t remember to do check ups for animals 1. Alleviating pet owners’ fears of the vet due to unexpected prices or rates. 2.Taking care of your pet with confidence 3. Connect and share the vet + pet information with other pet owners 4. Creating awareness of vet cost + Pet Health Pet Owners 1. Pet owners trying to save money / time 2. Pet owners needing affordable & reliable care for their pets 1. App Service 2. Web Service 1. We optimize our product with a specific focus 2. Filtering out the search based on the pet's symptoms, cost of vet, distance of vet, etc. 3. The audience we want to reach is represented by our team of IXD designers 1. App-based community (Pet Savvy) driven by pet owners for pet owners. 2. Compare experiences as pet owners. 1. Create Reviews 2. See/ filter out reviews on vet offices from other patients 3. Find easy to understand definitions of procedures/ tests 1. pet insurance companies provide different cost rates 2. Petdesk allows users to receive notifications about check-ups 3. airvet provides a way to do check ups easily over the phone. WIP WIP WIP Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 31
  • 33. Leancanvasdraft:11/14/20 Problem Existing Alternatives Customer Segments Early Adopters Cost Structure Channels Unique Value Proposition Revenue Stream Unfair Advantage High Level Concept Solution Key Metrics 1. Vet prices aren’t explained thoroughly 2. The costs of certain vet services are unpredictable 3. Can’t remember to do check ups for animals 1. Alleviating pet owners’ fears of the vet due to unexpected prices or rates. 2.Taking care of your pet with confidence 3. Connect and share the vet + pet information with other pet owners 4. Creating awareness of vet cost + Pet Health Pet Owners 1. Pet owners trying to save money / time 2. Pet owners needing affordable & reliable care for their pets 1. App Service 2. Web Service 1. We optimize our product with a specific focus 2. Filtering out the search based on the pet's symptoms, cost of vet, distance of vet, etc. 3. The audience we want to reach is represented by our team of IXD designers 1. App-based community (Pet Savvy) driven by pet owners for pet owners. 2. Compare experiences as pet owners. 1. Create Reviews 2. See/ filter out reviews on vet offices from other patients 3. Find easy to understand definitions of procedures/ tests 1. pet insurance companies provide different cost rates 2. Petdesk allows users to receive notifications about check-ups 3. airvet provides a way to do check ups easily over the phone. WIP 1. Payroll + tax = $100k / yr 2. Rent / Utilities = $14,400 / yr 3. Research = $2k / yr Freemium Clickable Advertising 4. Insurance = $350 / yr 5. Equipments = $1883.48 / yr 6. Advertising / Marketing = $8,080 / yr 7. License / permits = $99 / yr Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 32
  • 34. Coststructure 1. Payroll + tax: Engineer x1 (3-5 year experience) = $100k per year 2. Rent / Utilities: Wework (office rental) = $1200 / month = $14,400 per year 3. Research: 50 interview* $20(incentives) = $1k + 15 interview* $50 (Usertesting.com) = $750 = $2,000 per year 4. Insurance: Hiscox = $29.17 / month * 12 = $350 per year 5. Equipment / supplies: Total of $1883.48 per year a. Zoom: $149.90 per month x 3 x 12 = $599.6 per year b. Wix: $27 per month x 12 = $324 per year c. Adobe: $79.99 per month x 3 x 12 = $959.88 per year 6. Advertising / Marketing: Budget of $538 of social media ads + 500 flyers for $30 x 3 = $8,080 per Year 7. License / Permits: Apple developer license = $99 per year Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 33
  • 35. CoststructureWorkscited 1. Payroll + Tax : https://www.glassdoor.com/Salaries/san-francisco-software-engineer-salary-SRCH_IL.0,13_IM759_KO14,31.htm 2. Rent / Utilities: wework.com 3. Research: https://startupnation.com/grow-your-business/goes-market-research-much-cost/ 4. Insurance: hiscox.com 5. Equipment / supplies: a. Zoom: https://zoom.us/pricing b. Wix: https://www.wix.com/store/plans?siteGuid=01c211ae-de0c-4a7e-8626-ac8ed8a2fd4c c. Adobe: https://www.adobe.com/creativecloud/business/teams/plans.html 6. Advertising / Marketing: a. https://www.falcon.io/insights-hub/topics/social-media-roi/how-much-do-ads-cost-on-facebook-instagram-twitter-a nd-linkedin-in-2018/ 7. License / Permits: https://developer.apple.com/support/purchase-activation/ Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 34
  • 36. 03 Marketresearchupdates Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 35
  • 37. Marketdata firstdraft:9/20/20 TAM - Total Market Size: - Pet adoption Market (Approximately 100 million) SAM -Serviceable Available Market: - The Adoption Market, The pet matching adoption market SOM - Serviceable (or segmented) Obtainable Market : - Provide a pet matching adoption service into the Pet Adoption Market Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 36
  • 38. Marketresearch:veterinarycaremarket-9/27/20 SOM 5% market share in dog and cat veterinary care market in the Bay Area. Market size is about $27 million. TAM U.S. veterinary care is a nearly $20 billion market in 2019, with an estimated growth rate of 5% per year. SAM Veterinary care for pet dogs and cats in the Bay Area: $531 million Changes = Changes Made Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 37
  • 39. Marketresearch:veterinarymarketing andmanagement-10/28/20 SOM Marketing budget for a typical veterinarian clinic is around 3% of its total budget. Multiply that with our obtainable vet care market we get $27 million * 3% = $81 k TAM The total veterinary marketing market in US is around $20 billion * 3% = $600 million SAM In the Bay Area, veterinary marketing cost totals up to $531 million * 3% = $15 million Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 38
  • 40. Marketsize:veterinarymarketing andmanagement-11/08/20 $600million $20 billion * 3% $15million $81K $531 million * 3% $27 million * 3% U.S.Vetmarketingmarket Bay area vetmarketing The total veterinary marketing market in US is around $20 billion * 3% = $600 million In the Bay Area, veterinary marketing cost totals up to $531 million * 3% = $15 million Marketingbudget Marketing budget for a typical veterinarian clinic is around 3% of its total budget Total Available Market Serviceable Available Market Share of Market Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 39
  • 41. Marketsize:veterinaryCareMarket-11/08/20 Growth rate of 5% / yr $531million $27million U.S.veterinarycare Marketinthebay area Marketshare U.S. veterinary care is a nearly $20 billion market in 2019, with an estimated growth rate of 5% per year. Veterinary care for pet dogs and cats in the Bay Area: $531 million 5% market share in dog and cat veterinary care market in the Bay Area. Total Available Market Serviceable Available Market Share of Market $20billion Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 40
  • 42. 04 Marketinfoupdates Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 41
  • 43. Markettype Resegment an existing market as a niche player Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 10/18/20 | 10 Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 42
  • 44. Businessstructure:10/18/20 Structure Revenue Model Relationships Delivery Channels B2C - Business to Customer Marketplace Online In Progress Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 43
  • 45. Comparativeresearch:9/27/20 High Cost ServiceProduct Low Cost Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 44
  • 46. Comparativeresearch:10/4/20 High Cost ServiceProduct Low Cost = Changes Made Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 45
  • 47. Comparativeresearch:11/1/20 Full service Self service Professional-drivenCommunity-driven Changes = Changes Made Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 46
  • 48. Ourproduct Competition-11/01/20 Service / Care platform Profession-drivenCommunity-driven Petsavvy Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 47
  • 49. Competition-11/8/20 Service / care platform Profession-drivenCommunity-driven Petsavvy Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 48
  • 50. Communitymarket-11/08/20 Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 10/18/20 | 10 Community-driven platforms providing general group discussions and connection with local community Community-driven services providing general reviews of local businesses Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 49
  • 51. Community-servicemarket-11/08/20 ● Yelp & Google Maps are for choosing between businesses ● Pet savvy explores different solutions, which may include a clinic - with more diverse review + filter options for vet Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 50
  • 52. 05 Mvp+ acquisitionplan Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 51
  • 53. MvpHypothesis ● We believe that pet owners would benefit from having better ways to address the lack of transparency in veterinary prices and services that limit their access to provide proper pet care, and are willing to pay for a community driven app that compares information & experiences about vet offices for clarity. Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 52
  • 54. Keyuses Brainstorming as a team Top Pick Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 53
  • 55. Featureset Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 54
  • 56. Keyusage/features ● 1. The key use in words ○ With Pet Savvy: compare experiences with other pet owners, and make the right decision based on the shared info about the vet. ● 2. The three features you identified for your MVP ○ Creating Detailed review of the vet experiences - Share with others ○ Viewing/ filtering out reviews shared by other pet owners based on the pet’s symptoms, costs, and distance of vet offices ○ Searching for definitions of procedures/ tests ● MVP For Pet Savvy ○ We will run an MVP experiment to validate the following hypothesis: We believe that Community-members are motivated enough to create reviews of vet visits. ○ To validate this, we set up a Google form (https://forms.gle/BtPoKbpVqirrrBqt8) “Welcome to Pet Savvy - Vet visit experience” for people to write about their last vet visit. We sent out this Google form to a group of people in the form of a link that they click to access. Once they have submitted the form they receive an on-screen thank you message. ● Goal: 60% of participants submit a response ● Start date: Sat Oct 31; End date: Wed Nov 4 ● What we’ll track (data and tool) ○ Outreach by channel (discord, email invites of the previous interviewees) ○ Inbound visits of Landing page (Wix / analytics for total visitors) ○ Number of forms completed (google form / responses) ○ Details and quality of the form completed (google form / responses) ○ Number of completed optional answers (google form / responses) Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 55
  • 57. Metricsworkshop 01 Create Reviews View / filter out reviews on vet offices from other patients Definitions of procedures/ tests 02 03 Number of reviews collected per day in a week Percentage of people who find the reviews helped them make a decision per week over a month Percentage of people who find the definitions helped them make a decision regarding the care of their pet each week over a month Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 56
  • 58. 06 Othersources Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 57
  • 59. Landingpage Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 58
  • 60. Explainervideo Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 59
  • 61. Landingpage+ExplainerVideoLinks ● Landing Page: ○ https://parkjiyeon3.wixsite.com/commonground ● Explainer Video: ○ https://drive.google.com/file/d/15SLoJlhLr7gPzA4fQkYBvU--gOB4B5_Z/view?usp=s haring Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 60
  • 62. MarketresearchReference ○ Basic expense structure of a veterinarian clinic: Payroll, Sales and Marketing and Other Expenses, Depreciation, Leased Equipment, Utilities, Insurance, Rent, Payroll Taxes. https://www.bplans.com/veterinary-clinic-business-plan/financial-plan/ ○ Report on Telemedicine https://www.avma.org/sites/default/files/resources/Telemedicine-Report-2016.pdf ○ $8-13k for marketing/management to open a Veterinary Clinic, about 10% https://howtostartanllc.com/business-ideas/veterinary ○ iVET360 says you should consider spending around 2 to 3% of your revenue on marketing if you really want to increase your new client growth and keep your foundational marketing best practices, like your website, functioning properly https://ivet360.com/five-tips-for-creating-marketing-plan/#:~:text=iVET360%20says%20you%20should%20consider,like%20y our%20website%2C%20functioning%20properly. ○ Veterinarian care providers that focus on wellness have the highest gross revenue ratio over 25% (26) https://www.avma.org/sites/default/files/resources/2018-econ-rpt3-veterinary-services.pdf ○ Article about unnecessary veterinarian treatment and cost https://www.dailymail.co.uk/news/article-1232217/Why-Im-ashamed-vet-shocking-expose-profession-puts-pets-painful-unnecessary-treatme nts-fleece-trusting-owners.html ○ The truth is: Your veterinarian may not actually know the procedure costs https://www.healthline.com/health/expensive-pet-care#The-truth-is:-Your-veterinarian-may-not-actually-know-the-procedure-costs ○ “Some Veterinarians Sell Unnecessary Shots, Tests to Make Extra Money, Says Former Vet” https://abcnews.go.com/US/veterinarians-sell-unnecessary-shots-tests-make-extra-money/story?id=20967672 ○ “Veterinary Costs: Where Does Your Money Go?” http://www.veterinarybusinessmatters.com/2018/09/07/veterinary-costs-where-does-your-money-go/ Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/15/20| 61
  • 63. Comparativeresearch ○ https://www.airvet.com/faq ○ https://www.ask.vet/ ○ https://www.petcoach.co/about/ ○ https://vitusvet.com/solution-home ○ https://pawtocol.com/whitepaper/ ○ https://www.petmd.com/dog/conditions ○ Other Companies: https://docs.google.com/spreadsheets/d/1hNrBPUjKqvpReF0Hle_bQNjEfb8iOoj0KUaR5MhJUyQ/edit?usp=sharing Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 62