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Impact of Blackbaud’s
Acquisition of Convio
Webinar facilitated by Barker & Scott Consulting and dotOrg Consulting
Page | 2
Agenda
—  Current state of the CRM market
Barker & Scott, 15 min
—  Discussion of implications
Session participants, 45 min
Page | 3
Session Protocol
—  Please use the Q&A feature at the top of the screen
to offer a comment or ask a question, which I will
then read to the group.
—  For those who wish to offer a response to the
comment or question, please press *1 to be added to
the queue.
—  This is an open session where anyone can listen, but
discussion is limited to individuals who are currently
working for nonprofits.
—  If you would like to keep the conversation going,
please fill out the survey so we know what affinity
groups to establish.
Page | 4
Nonprofit CRM Trends
—  Convergence of donor management and
constituent relationship management.
—  Movement away from on-premise solutions
to software as a service (SaaS).
—  Integration of offline and online.
—  Increasing demand for mobile.
—  Integration of social media into fundraising
and programmatic activities.
—  Growing demand for business intelligence.
—  Forays into open source development.
Page | 5
Current Software Market for the
Largest Nonprofits
Vendors we most often come across:
—  Blackbaud
—  Convio / Blackbaud
—  Microsoft
—  Oracle
—  ROISolutions
—  roundCorner (emerging vendor)
—  Salesforce
—  SugarCRM (open source)
—  TMA Resources
****This is not intended to be an exhaustive list****
Note: Our clients have also
considered vendors more
traditionally focused on the
university space (e.g.,
SunGard).
Page | 6
History of Nonprofit Software Market
Consolidation Since 2000
—  12 acquisitions
by Blackbaud
—  3 acquisitions
by Convio
—  13 acquisitions
by Kintera
Page | 7
Initial Observations
—  Acquisition of Convio by Blackbaud means
unclear roadmap for both.
—  Blackbaud will almost certainly consolidate
products over time.
—  Historically, Blackbaud sunsets products slowly.
(Patience is good).
—  If you are selecting, learn and evaluate.
(Deliberation is good).
—  Look for new vendors/products in response to
consolidation. (Innovation would be good).

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Webinar

  • 1. Impact of Blackbaud’s Acquisition of Convio Webinar facilitated by Barker & Scott Consulting and dotOrg Consulting
  • 2. Page | 2 Agenda —  Current state of the CRM market Barker & Scott, 15 min —  Discussion of implications Session participants, 45 min
  • 3. Page | 3 Session Protocol —  Please use the Q&A feature at the top of the screen to offer a comment or ask a question, which I will then read to the group. —  For those who wish to offer a response to the comment or question, please press *1 to be added to the queue. —  This is an open session where anyone can listen, but discussion is limited to individuals who are currently working for nonprofits. —  If you would like to keep the conversation going, please fill out the survey so we know what affinity groups to establish.
  • 4. Page | 4 Nonprofit CRM Trends —  Convergence of donor management and constituent relationship management. —  Movement away from on-premise solutions to software as a service (SaaS). —  Integration of offline and online. —  Increasing demand for mobile. —  Integration of social media into fundraising and programmatic activities. —  Growing demand for business intelligence. —  Forays into open source development.
  • 5. Page | 5 Current Software Market for the Largest Nonprofits Vendors we most often come across: —  Blackbaud —  Convio / Blackbaud —  Microsoft —  Oracle —  ROISolutions —  roundCorner (emerging vendor) —  Salesforce —  SugarCRM (open source) —  TMA Resources ****This is not intended to be an exhaustive list**** Note: Our clients have also considered vendors more traditionally focused on the university space (e.g., SunGard).
  • 6. Page | 6 History of Nonprofit Software Market Consolidation Since 2000 —  12 acquisitions by Blackbaud —  3 acquisitions by Convio —  13 acquisitions by Kintera
  • 7. Page | 7 Initial Observations —  Acquisition of Convio by Blackbaud means unclear roadmap for both. —  Blackbaud will almost certainly consolidate products over time. —  Historically, Blackbaud sunsets products slowly. (Patience is good). —  If you are selecting, learn and evaluate. (Deliberation is good). —  Look for new vendors/products in response to consolidation. (Innovation would be good).