The document discusses a webinar about the implications of Blackbaud's acquisition of Convio. It includes an agenda for the webinar which covers the current state of the CRM market and a discussion on the implications of the acquisition. It also lists protocols for the discussion session. The document then reviews trends in the nonprofit CRM market and the current software vendors used by large nonprofits. It provides a history of consolidation in the nonprofit software market since 2000. Finally, it offers some initial observations about the acquisition and recommendations for nonprofits selecting a CRM.

1. Impact of Blackbaud’s
Acquisition of Convio
Webinar facilitated by Barker & Scott Consulting and dotOrg Consulting

2. Agenda
— Current state of the CRM market
Barker & Scott, 15 min
— Discussion of implications
Session participants, 45 min
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3. Session Protocol
— Please use the Q&A feature at the top of the screen
to offer a comment or ask a question, which I will
then read to the group.
— For those who wish to offer a response to the
comment or question, please press *1 to be added to
the queue.
— This is an open session where anyone can listen, but
discussion is limited to individuals who are currently
working for nonprofits.
— If you would like to keep the conversation going,
please fill out the survey so we know what affinity
groups to establish.
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4. Nonprofit CRM Trends
— Convergence of donor management and
constituent relationship management.
— Movement away from on-premise solutions
to software as a service (SaaS).
— Integration of offline and online.
— Increasing demand for mobile.
— Integration of social media into fundraising
and programmatic activities.
— Growing demand for business intelligence.
— Forays into open source development.
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5. Current Software Market for the
Largest Nonprofits
Vendors we most often come across:
— Blackbaud Note: Our clients have also
— Convio / Blackbaud considered vendors more
traditionally focused on the
— Microsoft university space (e.g.,
— Oracle SunGard).
— ROISolutions
— roundCorner (emerging vendor)
— Salesforce
— SugarCRM (open source)
— TMA Resources
****This is not intended to be an exhaustive list****
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6. History of Nonprofit Software Market
Consolidation Since 2000
— 12
acquisitions
by Blackbaud
— 3
acquisitions
by Convio
— 13
acquisitions
by Kintera
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7. Initial Observations
— Acquisition of Convio by Blackbaud means
unclear roadmap for both.
— Blackbaud will almost certainly consolidate
products over time.
— Historically, Blackbaud sunsets products slowly.
(Patience is good).
— If you are selecting, learn and evaluate.
(Deliberation is good).
— Look for new vendors/products in response to
consolidation. (Innovation would be good).
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