The Annual Global Fraud Survey, commissioned by Kroll and carried out by the Economist Intelligence Unit, reports that businesses lose nearly 1.6% of their revenue to fraud. While global banks are utilizing IT solutions to safeguard themselves from cyber and online phishing attacks, our webcast helps you understand an innovative and cutting edge technology which can help you to: * Stop revenue loss on fraud/identity thefts * ​Prevent customers from cyber attacks * ​Ensure 100% fail-proof customer authentication * Provide confidence to customers and improve CSAT * ​Protect banking information and customer data breach

1. WEBCAST

2. U n d e r s t a n d i n g F r a u d
( S a m p l e s c e n a r i o s )

3. SCENARIO I – CREDIT & DEBIT CARD TRANSACTIONS
Challenge:
 Credit card and debit card fraud resulted in
losses amounting to $11.27 billion (annual)
 Card issuers and merchants incurred 63% and
37% of those losses, respectively
Root cause:
 ATM cards can be skimmed
 PINs can be stolen
Source: Nilson Report, 2013

4. SCENARIO II – ONLINE TRANSACTIONS
Challenge:
 An average of over 37,000 phishing attacks
happens per month with the worldwide
attacks costing more than $1.5 billion
 Evolution of attack tactics facilitate sustained
increase every year
Root cause:
 Weak online passwords
 Vulnerable PC, laptops & smart phones
Source: Fraud Report by RSA (EMC), 2013

5. SCENARIO III – TELEPHONE BANKING
Challenge:
 Victims of a telephone banking scam have
been conned out of £650,000 within six
weeks
 Royal Bank of Scotland managed to recover
£120,000 and the rest had to be
reimbursed
Root cause:
 Fraudsters pose as bankers and
extract sensitive information
 TPIN & personal details, which can be
shared, suffice to make transactions
Source: BBC News, August 2014

6. SUMMARY - THE SECURITY CHALLENGE
• 75% of big companies globally have been affected by fraud in
the last 12 months
• 50% of organizations classify themselves as “highly vulnerable
to information and identity theft”
•The global cost of fraud and identify theft is now estimated to
be over $200 billion per year
How can your organization prepare to deal with these threats?

7. R o o t c a u s e o f F r a u d

8. ROOT CAUSE OF FRAUD
CARD FRAUD
IDENTITY FRAUD
INTERNET FRAUD
SPYWARE FRAUD
TELEPHONY FRAUD
VIRUSES
INVESTMENT FRAUD
CHEQUE FRAUD
KYC FRAUD
 Every 2 seconds, there’s a new identity fraud victim
 32% of identity theft victims discovered a family member or relative was responsible
for stealing their identity
 18% are victimized by a friend, neighbor or in-home employee

9. HOW BANKS ARE SOLVING THIS PROBLEM?
LIMITATIONS:
- Small pins are easily
stole, while large pins
are difficult to
remember
- PINs are often
shared with friends
and family
PIN LIMITATIONS:
- Callers have to waste
precious time waiting
to speak to an agent
and undergoing
interrogation
- Many answers can be
guessed by random
individuals
Personal
Questions
Organizations spending billions on solutions
• For example, contact centers spend $12.4 billion every year in caller verification
• Maximizing support services to avoid fraud
• Repaying huge amounts money to customers whose accounts were hacked
SOLUTION 1: SOLUTION 2:

10. SO, WHAT CAN WE DO ABOUT THIS?
How do Banks SIMULTANEOUSLY
1. enable robust security and protect against fraud
AND
2. create an a positive verification experience for the caller

11. H o w c a n B a n k s a v o i d I d e n t i t y
T h e f t ?

12. To understand how leading banks overcome these
challenges and defend against fraud, watch the full
webcast online here:
http://speechmobility.uniphore.com/banking-fraud-
prevention-Webinar
WEBCAST ONLINE

13. > Pioneer in Indian Language Speech Recognition and Voice Biometrics
solutions on a Cloud (with 2 Patent-pending innovations)
> India’s leading and only provider of commercially used Voice Biometrics
platform used for Banking and Payment Transactions.
> 7 years old with over 50 paying customers; 4.5 millions end users through our
enterprise customers
> Uniphore’s accolades so far include:
-Deloitte Technology Fast 50 (India) – 2014
-Featured in NASSCOM and F&S “Product Excellent Matrix” - 2014
-Gartner’s Cool Vendor Award – 2013
-Deloitte India’s Technology Fast 50) - 2012
-Frost & Sullivan’s Entrepreneurial Company of the Year - 2012
UNIPHORE

14. Q & A
For more information, contact us at info@uniphore.com