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WebRTC and
Telecommunications
Will this be your phone in the near future?
Steve Youngblood, AVOXI (www.avoxi.com)
Ben Klang, Mojo Lingo (www.mojolingo.com)
What is WebRTC?
“WebRTC is a free, open project that provides
browsers and mobile applications with Real-Time
Communications (RTC) capabilities via simple
APIs.”
http://www.webrtc.org/
What is WebRTC?
● Released by Google in 2011 as an open source
project for browser based real-time communications
● Has been followed by IETF efforts to standardize
relevant protocols and W3C efforts to standardize
browser APIs
● SIP over Websockets is often used due to the
applicability of SIP in most communications
scenarios
Primary WebRTC Components
● getUserMedia, which allows a web browser to
access the camera and microphone and to
capture media
● RTCPeerConnection, which sets up
audio/video calls
● RTCDataChannel, which allow browsers to
share data via peer-to-peer
Why WebRTC?
● Enables audio, video and messaging between users
with no plugins
● Enables audio and messaging between browsers and
other commercial communications environments
● Utilizes greater security found in most of today’s
communications systems
● The most simple link to VOIP/SIP
● It’s here today
Who’s Doing It?
● Twilio’s WebRTC APIs
● Amazon with it’s Mayday video service
● American Express’ Live Video Chat
● Google Hangouts
● Snapchat for voice
● JITSI’s open source web collaboration
application
How could it be used?
● Browser based phone in a contact center
application
o zero setup
o access from any device
● Browser based phone in a PBX application
● Video/audio/chat apps in any device
Rise of Contextual Comms
● Embed voice/video into business processes
● Enable communication at the point of need
o Help with health insurance application
o Discuss complex project with home owner
o Create ad-hoc internal & external teams
WebRTC and Telephony

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WebRTC and Telecommunications

  • 1. WebRTC and Telecommunications Will this be your phone in the near future? Steve Youngblood, AVOXI (www.avoxi.com) Ben Klang, Mojo Lingo (www.mojolingo.com)
  • 2. What is WebRTC? “WebRTC is a free, open project that provides browsers and mobile applications with Real-Time Communications (RTC) capabilities via simple APIs.” http://www.webrtc.org/
  • 3. What is WebRTC? ● Released by Google in 2011 as an open source project for browser based real-time communications ● Has been followed by IETF efforts to standardize relevant protocols and W3C efforts to standardize browser APIs ● SIP over Websockets is often used due to the applicability of SIP in most communications scenarios
  • 4. Primary WebRTC Components ● getUserMedia, which allows a web browser to access the camera and microphone and to capture media ● RTCPeerConnection, which sets up audio/video calls ● RTCDataChannel, which allow browsers to share data via peer-to-peer
  • 5. Why WebRTC? ● Enables audio, video and messaging between users with no plugins ● Enables audio and messaging between browsers and other commercial communications environments ● Utilizes greater security found in most of today’s communications systems ● The most simple link to VOIP/SIP ● It’s here today
  • 6. Who’s Doing It? ● Twilio’s WebRTC APIs ● Amazon with it’s Mayday video service ● American Express’ Live Video Chat ● Google Hangouts ● Snapchat for voice ● JITSI’s open source web collaboration application
  • 7.
  • 8. How could it be used? ● Browser based phone in a contact center application o zero setup o access from any device ● Browser based phone in a PBX application ● Video/audio/chat apps in any device
  • 9. Rise of Contextual Comms ● Embed voice/video into business processes ● Enable communication at the point of need o Help with health insurance application o Discuss complex project with home owner o Create ad-hoc internal & external teams