1) The customer's account balance is $38.34 due by March 18, 2013. 2) Charter is changing the channel location of OWN and OWN HD and store hours are now Monday through Saturday from 9am to 6pm. 3) Consistent with federal law, franchise fees have changed this month and are adjusted annually to match amounts remitted to the community.

1. February 26, 2013
Account: 8351 10 066 0563202
Phone Number: (864) 855-4191
Security Code: 5155
Service At 109 BENTZ RD RM 113B
PIEDMONT SC 29673-1412 Charter News
Contact Us Important Information - Effective on or after April 2,
visit us at www.charter.com or call 2013, OWN and OWN HD will be available on the
1-888-GET-CHARTER (1-888-438-2427) Expanded Service tier and will no longer be offered on
Digital View, Digital View Plus or Charter TV Select
service tiers. The channel number for OWN will remain
Service from 03/06/13 through 04/05/13 the same. Please call 1-888-GET-CHARTER with any
Summary details on following pages
questions.
Previous Balance 89.02 _________________________
Payments Received -Thank You! -89.02 New Store Hours - Beginning Monday, January 28th we
Remaining Balance 0.00 are changing our store hours to better serve you, our
customer. Here are our new hours: Monday thru
Charter TV ® 31.98 Saturday - 9:00am to 6:00pm
Taxes, Fees and Charges 6.36 _________________________
Current Charges 38.34
Total Due by 03/18/13 $38.34
Thank you for choosing Charter.
We appreciate your prompt payment and value you as a
customer .
February 26, 2013
Wayne Baskin
Account: 8351 10 066 0563202
Phone Number: (864) 855-4191
Service at 109 BENTZ RD RM 113B
1265 JOHN Q HAMMONS 100 MADISON WI 53717-1936
PIEDMONT SC 29673-1412
8634 0130 NO RP 26 02272013 NNNNNNNN 01 998487
keep
WAYNE BASKIN Total Due by 03/18/13 $38.34
107 TANGLEWOOD DR
EASLEY SC 29642-3231
Amount you are enclosing $
CHARTER COMMUNICATIONS
PO BOX 742600
CINCINNATI OH 45274-2600

2. Page 2 of 4 February 26, 2013
Contact Us
Wayne Baskin visit us at www.charter.com or call
Account: 8351 10 066 0563202
1-888-GET-CHARTER (1-888-438-2427)
Security Code: 5155
8634 0130 NO RP 26 02272013 NNNNNNNN 01 998487
Franchise Fees - Charter is committed to keeping you informed about
Charge Details changes that impact your billing statement. Please note that consistent
Previous Balance 89.02 with federal law, your franchise fees have changed this month. Each year
Payment - Thank You 02/03 -44.51 franchise fees are adjusted to match the amount of fees remitted to your
community. Your statement this month reflects this adjustment. For
Payment - Thank You 02/10 -44.51
additional details, please go online to the Terms of Conditions under the
Remaining Balance $0.00
Services/Policies section located at http://www.charter.com.
Payments received after 02/26/13 will appear on your next bill. Past Due Fee / Late Fee Reminder - a late fee will be assessed for past
Service from 03/06/13 through 04/05/13 due Cable and Internet charges.
Charter TV ® Video Closed Captioning Issues - For closed captioning concerns, call
888 GET CHARTER (888-438-2427), or email
Basic TV Service 25.99 PriorityEscalationTeam@chartercom.com. Send written complaints via
Digital Receiver & 5.99 US Mail to Executive Escalation Manager, 2 Digital Place, Simpsonville,
Interactive Services; On Screen Guide & Pay-Per-View SC 29681.
$31.98
Insufficient Funds Payment Policy - Charter may charge an insufficient
funds processing fee for all returned checks and bankcard charge-backs.
Taxes Sales Tax 2.08
If your check, bankcard (debit or credit) charge, or other instrument or
Fees & Charges Broadcast TV Surcharge 2.15 electronic transfer transaction used to pay us is dishonored, refused or
FCC Admin Fee 0.08 returned for any reason, we may electronically debit your account for the
Franchise Fee 2.05 payment, plus an insufficient funds processing fee as set forth on your
$6.36 Video Services rate card (up to the amount allowable by law and any
applicable sales tax). Your bank account may be debited as early as the
Charter TV Total $38.34 same day payment is dishonored, refused or returned. If your bank
account is not debited, the returned check amount (plus fee) must be
Current Charges $38.34 replaced by cash, cashier's check or money order.
Total Due by 03/18/13 $38.34
Timely Payment - If your payment is not received by the next billing
statement, your account is subject to interruption of service. Addressable
equipment may be rendered non-functional prior to termination. You are
subject to an addressable change of service charge to reinstate your digital
channels and internet service when function is restored.
Tax and Fee Notice - This statement reflects the current taxes and fees
for your area; visit www.charter.com/taxesandfees for more information. Statements with Zero or Credit Balances - Customers with a zero or
For additional details, please see the standard terms and conditions for credit balance on their bill will not receive a paper statement.
our service located at www.charter.com.
Complaint Procedures - If you disagree with your charges, you have 30
days from the billing date to register a complaint. Charter will provide an
initial response within 3 days and a written response, if necessary, within
15 days. You will have 10 days to respond to our written response. During
the entire period, we will not terminate service provided you pay the
undisputed portion of your bill.
Franchise Authority: Anderson County SC
Local Charter Store: 520 Hwy 29 Bypass N, Anderson SC 29621 Store Hours: Mon thru Sat - 9:00am to 6:00pm
Simplify your life with Charter Auto Pay! Payment Options
Spend less time paying your bill Pay Online – Create or Login to MyAccount to pay or
and more time doing what you love. view your bill online at www.charter.com/myaccount.
Pay with your Mobile Device - Visit m.charter.com
It's Easy - No more checks, stamps or trips to the post office
Login to MyAccount from My Account & Bill Pay.
It's Secure - Powerful technology keeps your information safe
It's Flexible - Use your checking, savings, debit or credit card Pay by Mail – Detach payment coupon and enclose
It's FREE - And helps save time, postage and the environment with your check made payable to Charter. Please do not
include correspondences of any type with payments.
Set up easy, automatic bill payments with Charter Auto Pay!
For questions or concerns,
Visit: www.charter.com/myaccount
please call 1-888-438-2427.
(My Account login required)

3. Page 3 of 4 February 26, 2013
Contact Us
Wayne Baskin visit us at www.charter.com or call
Account: 8351 10 066 0563202
1-888-GET-CHARTER (1-888-438-2427)
Security Code: 5155 8634 0130 NO RP 26 02272013 NNNNNNNN 01 998487

4. Page 4 of 4 February 26, 2013
Contact Us
Wayne Baskin visit us at www.charter.com or call
Account: 8351 10 066 0563202
1-888-GET-CHARTER (1-888-438-2427)
Security Code: 5155 8634 0130 NO RP 26 02272013 NNNNNNNN 01 998487