The document discusses the role of technology in improving customer service in the banking sector. It notes that technological advancements have enabled banks to gain a competitive advantage by delivering personalized insights in real-time. This allows banks to improve the customer experience and grow their business. The document identifies four key areas banks should focus on to improve the customer journey: improving the new account opening process, adopting user-friendly authentication, embracing chatbots, and implementing cross-selling strategies. It also discusses how COVID-19 has accelerated digital transformation in the banking sector.
Shaping the future of insurance with IBM WatsonJohn Root
IBM Watson can help transform customer experiences and interactions for insurance companies by answering questions in natural language, generating hypotheses with evidence from large amounts of structured and unstructured data, and continuously learning. Insurance companies can deploy Watson to allow customers to chat directly with it or to help customer service representatives quickly find relevant information to resolve customer issues. This can improve the customer experience, increase revenue, strengthen customer relationships, and reduce costs.
Delivering excellent customer services also means that satisfied customers can turn into brand ambassadors.
Studies show that customers return if they are given consistently good customer services. And that they tend to give up on a purchase due to poor service. Or even switch to a competitor.
Advanced call centre outsourcing services,inbound call centre have already raised the bar with consistent, swift, AI-powered support
Artificial intelligence role in customer service venkat k - mediumusmsystem
Customer experience should always be top-notch for any business. Keeping existing customers happy will result in better returns for businesses than constantly finding new customers. Continuous advances in technology are giving companies additional tools and resources to change customer service interactions, provide better response time, and increase the quality of the interaction.
SNS Bank integrated its various client information systems into a single client management system to give employees easy access to customer data. It then integrated this system with Verint Knowledge Management to provide a knowledge base for consistent answers to customer questions. This improved the quality of customer support and increased customer satisfaction significantly after only three weeks according to SNS Bank.
On-demand support is becoming increasingly important as customers expect seamless, immediate experiences. The document discusses three trends driving this: 1) the consumerization of IT where customers use their own devices for work, 2) the rise of interconnected ecosystems requiring aggregators to manage experiences, and 3) rising customer expectations of on-demand service. It argues that to provide on-demand support, companies must integrate customer-facing and internal systems, align business processes, and streamline channels to proactively resolve issues before customers encounter them.
This document discusses BRIDGEi2i, an analytics solutions company that helps businesses achieve accelerated outcomes through data-driven decisions. It outlines BRIDGEi2i's vision of transforming big data into meaningful business metrics and insights to realize sustainable business value. The document also describes BRIDGEi2i's core capabilities in areas like behavior modeling, segmentation, and forecasting using advanced analytics techniques. It provides examples of how these capabilities can be applied across various business functions such as marketing, sales, customer support, and operations.
How cognitive services can be used in various industriesSoftweb Solutions
We are gradually moving into the new era of app development, so in order to outperform your business competitors and have a thriving business you need to develop cognitive apps. These intelligent applications can interact with humans just like a human employee would do, understand natural language, identify hidden patterns and trends, learn from experiences and help you take evidence-based decisions.
For more details visit - http://www.softwebsolutions.com/resources/build-app-using-cognitive-service.html
The document discusses the role of technology in improving customer service in the banking sector. It notes that technological advancements have enabled banks to gain a competitive advantage by delivering personalized insights in real-time. This allows banks to improve the customer experience and grow their business. The document identifies four key areas banks should focus on to improve the customer journey: improving the new account opening process, adopting user-friendly authentication, embracing chatbots, and implementing cross-selling strategies. It also discusses how COVID-19 has accelerated digital transformation in the banking sector.
Shaping the future of insurance with IBM WatsonJohn Root
IBM Watson can help transform customer experiences and interactions for insurance companies by answering questions in natural language, generating hypotheses with evidence from large amounts of structured and unstructured data, and continuously learning. Insurance companies can deploy Watson to allow customers to chat directly with it or to help customer service representatives quickly find relevant information to resolve customer issues. This can improve the customer experience, increase revenue, strengthen customer relationships, and reduce costs.
Delivering excellent customer services also means that satisfied customers can turn into brand ambassadors.
Studies show that customers return if they are given consistently good customer services. And that they tend to give up on a purchase due to poor service. Or even switch to a competitor.
Advanced call centre outsourcing services,inbound call centre have already raised the bar with consistent, swift, AI-powered support
Artificial intelligence role in customer service venkat k - mediumusmsystem
Customer experience should always be top-notch for any business. Keeping existing customers happy will result in better returns for businesses than constantly finding new customers. Continuous advances in technology are giving companies additional tools and resources to change customer service interactions, provide better response time, and increase the quality of the interaction.
SNS Bank integrated its various client information systems into a single client management system to give employees easy access to customer data. It then integrated this system with Verint Knowledge Management to provide a knowledge base for consistent answers to customer questions. This improved the quality of customer support and increased customer satisfaction significantly after only three weeks according to SNS Bank.
On-demand support is becoming increasingly important as customers expect seamless, immediate experiences. The document discusses three trends driving this: 1) the consumerization of IT where customers use their own devices for work, 2) the rise of interconnected ecosystems requiring aggregators to manage experiences, and 3) rising customer expectations of on-demand service. It argues that to provide on-demand support, companies must integrate customer-facing and internal systems, align business processes, and streamline channels to proactively resolve issues before customers encounter them.
This document discusses BRIDGEi2i, an analytics solutions company that helps businesses achieve accelerated outcomes through data-driven decisions. It outlines BRIDGEi2i's vision of transforming big data into meaningful business metrics and insights to realize sustainable business value. The document also describes BRIDGEi2i's core capabilities in areas like behavior modeling, segmentation, and forecasting using advanced analytics techniques. It provides examples of how these capabilities can be applied across various business functions such as marketing, sales, customer support, and operations.
How cognitive services can be used in various industriesSoftweb Solutions
We are gradually moving into the new era of app development, so in order to outperform your business competitors and have a thriving business you need to develop cognitive apps. These intelligent applications can interact with humans just like a human employee would do, understand natural language, identify hidden patterns and trends, learn from experiences and help you take evidence-based decisions.
For more details visit - http://www.softwebsolutions.com/resources/build-app-using-cognitive-service.html
MioSales Banca is an AI sales platform for financial institutions, distributors, banks, and brokers for enabling next-gen sales, lead, marketing & engagement
Chatbots In Insurance : Your Friendly Virtual AgentsTarang Rai
Chatbots have a way of engaging customers in a friendly way. They can be used to position relevant insurance products as a part of their ongoing conversation. Since chatbots can potentially reach an unlimited number of customers in one go, this means of communication slash the marketing costs for insurance companies.
This document discusses how financial institutions can transition to a "Bank 2.0" model focused on customer experience. It summarizes that rising customer expectations require fundamentally improving digital channels. It advocates building a new "customer experience layer" on top of existing systems to provide a unified, seamless experience across channels from a personalized customer dashboard. This allows customers to be in control of their experience while empowering bank staff and businesses.
Case Study about Verint's Enterprise Feedback Management solution which provides a proven, feature-rich approach to engaging customers in feedback at scale.
Ibm watson in the cognitive era (watson summit) mjahrlIBM Sverige
Framtidens handel och hur företag drar nytta av kognitiv teknik/AI idag
Talare: Magnus Jahrl, Client Solution Professional & Watson Commerce, IBM
Presentationen hölls vid Watson Kista Summit 2018
Blueworx Whitepaper: The Journey of Contact Center Cloud MigrationBlueworx
The document provides 10 tips for successfully migrating a contact center to the cloud. It emphasizes assessing current technology and business objectives, reviewing automation capabilities, developing a migration roadmap, proving out concepts, and establishing ongoing support. The overall message is that migrating to a cloud solution with Blueworx can reduce costs while improving the customer experience and delivering ongoing business value through new features and control.
The document discusses a shift from the traditional 40-year-old paradigm of customer service centered around automatic call distribution (ACD) systems to a new paradigm enabled by technologies like mediated interaction matching (MIM). MIM uses customer and agent data to match them for personalized interactions. It implements analytics-assisted routing (AAR) and customer choice routing (CCR) to improve the customer experience. The new paradigm also moves beyond call centers to use field experts and mobile technologies to build local relationships through in-person interactions.
Internet banking has made best use of APIs and Cloud computing for keeping the banks more in touch with their customers in least time. They were able to educate their clients about their best offerings, features and benefits.
For this most of the credentials lies on the APIs working in the background at various level.
This post elaborates more about the APIs in Banking.
Customer experience is the sum of all interactions a customer has with a company over the relationship lifecycle and how those interactions make the customer feel. In 2014, companies will focus more on renovating voice of the customer programs, conducting customer journey mapping, integrating behavioral customer data, providing more anticipatory service, embedding customer experience into product development, and consolidating customer experience methodologies. There will also be a focus on transforming contact centers into relationship hubs, deepening the appreciation of employees, increasing the use of mobile technologies and personal health monitors, enhancing software as an experience, emphasizing company purpose and values, accelerating customer experience certification and education, and developing empathy for customers.
The future of banking and retail holds many possibilities but none are as inevitable as the widespread adoption of AI (Artificial Intelligence). Revenue would be expected to open up as new business horizons which haven’t been explored earlier will be open to business insights. Personalisation will follow, with businesses saving on operational costs by not having to invest in many resources for detailed follow-ups and interactions.
Engage and service customers through the channels of their choice with AI powered continuous service capabilities. Deliver speed and flexibility with minimum processing times, responsiveness, and needs-based service. Unify SMS, social media, live chat, email, messaging and chatbots into conversations with customers to give them what they need, when they need, delivered at their preferred channel.
[24]7 Combines Realtime Analytics with Web Chat[24]7 India
1) The analytics vendor [24]7 announced a new product called [24]7 Assist which combines its real-time analytics capabilities with proactive web chat.
2) [24]7 Assist allows companies to better understand customer needs and determine the most suitable time to initiate a web chat using existing customer data.
3) Ovum predicts that web chat will rapidly become one of the top choices for customer support alongside email and phone.
Eye tracking facilitates customer experience design a case study of DBS Bank ...jamesbreeze
This whitepaper showcases how DBS Bank in Conjunction with Objective Experience and National University of Singapore (NUS ISS) measured customers' attention on merchandising in their Bank Branches using eye trackers from Tobii.
AI Underwriting Case Study for Life Insurance company Artivatic.ai
AUSIS (AI Underwriting Platform) helped a Life Insurance Giant in India to improve their complex underwriting journey to be simple, automated & in real- time.
Life Insurance companies are regulated by IRDA in India and also life insurance companies uses old age legacy processes, systems, risk assessment models and rule based outcome.
To know more, write to contact@artivatic.ai or visit www.artivatic.ai
This document discusses how businesses can take a customer-first approach when implementing artificial intelligence (AI) technologies. It provides 7 guiding ideas on how to think about implementing a customer-first strategy in an AI context, covering board alignment, execution, technology, people, and organization. The key points are:
1) Have a customer-first mindset integrated into the mission and culture to guide decisions.
2) Leadership should ask the right questions, set a clear strategy, and educate/align the organization.
3) Integrate AI deeply into core business functions where expertise lies to increase impact and speed.
4) Set up the right processes to prioritize, experiment, measure outcomes, and iterate based
Text analytics opportunities in the Insurance domainbsamar99
This document provides an introduction to the insurance domain, including common areas like life and non-life insurance. It discusses problems in the industry like fraud and increasing rates of fraud. It proposes using data mining techniques like predictive modeling, outlier detection, and social network analysis to develop solutions to address fraud and other issues. Competitors in the text mining space for insurance are identified along with their product offerings and strategies. Target segments and potential use cases for text mining products in areas like agencies, renewals, marketing, and operations are outlined. Fraud detection using social network analysis and CRM for agents are identified as shortlisted use cases.
Slides presented by Forrester Research's senior analyst Brad Strothkamp in the Backbase webinar webinar: 'The Next Generation of Digital Finance: Banks Need To Be SUPER' held Wednesday, the 9th of November 2011.
Intersection ofeverything peter coffee presentationMassTLC
The document discusses how connecting devices is less important than connecting people. It argues that networks need to focus on where devices were located, exactly when they sent data, and how long data will remain useful. The document also stresses the importance of establishing trust in a connected world, especially with software and connected devices. It advocates creating new value by using connection to enable conversations between customers, employees, partners and products through connected experiences.
Data-enhanced customer experience: a recipe for happy and loyal customers. Perception defines quality, and it’s time to turn user data into a competitive advantage in enhancing the customer experience.
Big data in action - Watson in banking Wealth management IBM Thailand Co Ltd
Article on usecase of IBM Watson in Banking for Wealth Management by McNab, Dave (D.B.), Executive Consultant, Business Analytics and Strategy, Global Business Services - IBM Canada.
MioSales Banca is an AI sales platform for financial institutions, distributors, banks, and brokers for enabling next-gen sales, lead, marketing & engagement
Chatbots In Insurance : Your Friendly Virtual AgentsTarang Rai
Chatbots have a way of engaging customers in a friendly way. They can be used to position relevant insurance products as a part of their ongoing conversation. Since chatbots can potentially reach an unlimited number of customers in one go, this means of communication slash the marketing costs for insurance companies.
This document discusses how financial institutions can transition to a "Bank 2.0" model focused on customer experience. It summarizes that rising customer expectations require fundamentally improving digital channels. It advocates building a new "customer experience layer" on top of existing systems to provide a unified, seamless experience across channels from a personalized customer dashboard. This allows customers to be in control of their experience while empowering bank staff and businesses.
Case Study about Verint's Enterprise Feedback Management solution which provides a proven, feature-rich approach to engaging customers in feedback at scale.
Ibm watson in the cognitive era (watson summit) mjahrlIBM Sverige
Framtidens handel och hur företag drar nytta av kognitiv teknik/AI idag
Talare: Magnus Jahrl, Client Solution Professional & Watson Commerce, IBM
Presentationen hölls vid Watson Kista Summit 2018
Blueworx Whitepaper: The Journey of Contact Center Cloud MigrationBlueworx
The document provides 10 tips for successfully migrating a contact center to the cloud. It emphasizes assessing current technology and business objectives, reviewing automation capabilities, developing a migration roadmap, proving out concepts, and establishing ongoing support. The overall message is that migrating to a cloud solution with Blueworx can reduce costs while improving the customer experience and delivering ongoing business value through new features and control.
The document discusses a shift from the traditional 40-year-old paradigm of customer service centered around automatic call distribution (ACD) systems to a new paradigm enabled by technologies like mediated interaction matching (MIM). MIM uses customer and agent data to match them for personalized interactions. It implements analytics-assisted routing (AAR) and customer choice routing (CCR) to improve the customer experience. The new paradigm also moves beyond call centers to use field experts and mobile technologies to build local relationships through in-person interactions.
Internet banking has made best use of APIs and Cloud computing for keeping the banks more in touch with their customers in least time. They were able to educate their clients about their best offerings, features and benefits.
For this most of the credentials lies on the APIs working in the background at various level.
This post elaborates more about the APIs in Banking.
Customer experience is the sum of all interactions a customer has with a company over the relationship lifecycle and how those interactions make the customer feel. In 2014, companies will focus more on renovating voice of the customer programs, conducting customer journey mapping, integrating behavioral customer data, providing more anticipatory service, embedding customer experience into product development, and consolidating customer experience methodologies. There will also be a focus on transforming contact centers into relationship hubs, deepening the appreciation of employees, increasing the use of mobile technologies and personal health monitors, enhancing software as an experience, emphasizing company purpose and values, accelerating customer experience certification and education, and developing empathy for customers.
The future of banking and retail holds many possibilities but none are as inevitable as the widespread adoption of AI (Artificial Intelligence). Revenue would be expected to open up as new business horizons which haven’t been explored earlier will be open to business insights. Personalisation will follow, with businesses saving on operational costs by not having to invest in many resources for detailed follow-ups and interactions.
Engage and service customers through the channels of their choice with AI powered continuous service capabilities. Deliver speed and flexibility with minimum processing times, responsiveness, and needs-based service. Unify SMS, social media, live chat, email, messaging and chatbots into conversations with customers to give them what they need, when they need, delivered at their preferred channel.
[24]7 Combines Realtime Analytics with Web Chat[24]7 India
1) The analytics vendor [24]7 announced a new product called [24]7 Assist which combines its real-time analytics capabilities with proactive web chat.
2) [24]7 Assist allows companies to better understand customer needs and determine the most suitable time to initiate a web chat using existing customer data.
3) Ovum predicts that web chat will rapidly become one of the top choices for customer support alongside email and phone.
Eye tracking facilitates customer experience design a case study of DBS Bank ...jamesbreeze
This whitepaper showcases how DBS Bank in Conjunction with Objective Experience and National University of Singapore (NUS ISS) measured customers' attention on merchandising in their Bank Branches using eye trackers from Tobii.
AI Underwriting Case Study for Life Insurance company Artivatic.ai
AUSIS (AI Underwriting Platform) helped a Life Insurance Giant in India to improve their complex underwriting journey to be simple, automated & in real- time.
Life Insurance companies are regulated by IRDA in India and also life insurance companies uses old age legacy processes, systems, risk assessment models and rule based outcome.
To know more, write to contact@artivatic.ai or visit www.artivatic.ai
This document discusses how businesses can take a customer-first approach when implementing artificial intelligence (AI) technologies. It provides 7 guiding ideas on how to think about implementing a customer-first strategy in an AI context, covering board alignment, execution, technology, people, and organization. The key points are:
1) Have a customer-first mindset integrated into the mission and culture to guide decisions.
2) Leadership should ask the right questions, set a clear strategy, and educate/align the organization.
3) Integrate AI deeply into core business functions where expertise lies to increase impact and speed.
4) Set up the right processes to prioritize, experiment, measure outcomes, and iterate based
Text analytics opportunities in the Insurance domainbsamar99
This document provides an introduction to the insurance domain, including common areas like life and non-life insurance. It discusses problems in the industry like fraud and increasing rates of fraud. It proposes using data mining techniques like predictive modeling, outlier detection, and social network analysis to develop solutions to address fraud and other issues. Competitors in the text mining space for insurance are identified along with their product offerings and strategies. Target segments and potential use cases for text mining products in areas like agencies, renewals, marketing, and operations are outlined. Fraud detection using social network analysis and CRM for agents are identified as shortlisted use cases.
Slides presented by Forrester Research's senior analyst Brad Strothkamp in the Backbase webinar webinar: 'The Next Generation of Digital Finance: Banks Need To Be SUPER' held Wednesday, the 9th of November 2011.
Intersection ofeverything peter coffee presentationMassTLC
The document discusses how connecting devices is less important than connecting people. It argues that networks need to focus on where devices were located, exactly when they sent data, and how long data will remain useful. The document also stresses the importance of establishing trust in a connected world, especially with software and connected devices. It advocates creating new value by using connection to enable conversations between customers, employees, partners and products through connected experiences.
Data-enhanced customer experience: a recipe for happy and loyal customers. Perception defines quality, and it’s time to turn user data into a competitive advantage in enhancing the customer experience.
Big data in action - Watson in banking Wealth management IBM Thailand Co Ltd
Article on usecase of IBM Watson in Banking for Wealth Management by McNab, Dave (D.B.), Executive Consultant, Business Analytics and Strategy, Global Business Services - IBM Canada.
Presentation of IBM Watson, the components of Watson, how it works and examples of where Watson is being put to use, today. Finally links and information about, how you can get to work with Watson as a software developer.
Presentation given in te conference 'Driving IT' in Copenhagen, November 14, 2014
Transforming Business with Cognitive APIs: What Innovative Business Strategie...IBM Watson
Watch the on-demand replay of the webcast here: https://www.youtube.com/watch?v=hIN1RjxOFTk
AI, machine learning and over 50 technologies behind Watson cognitive computing are ushering in a new era of technology that will reshape our human-computer interactions in business and in science. Join this Executive Webcast Series to hear insights, guidance and vision from some of our Watson leaders on Why, What and How cognitive APIs are being applied for business value and transformation.
In this episode, gain insight from an exec in the industry on WHAT innovative business strategies are facilitated with cognitive APIs.
Here are the key ways cognitive computing can help commercial underwriters:
1. Cognitive systems can analyze vast amounts of structured and unstructured data from multiple sources (customer profiles, industry reports, news articles, social media, etc.) to develop a comprehensive risk assessment of each individual customer.
2. By understanding language and extracting insights from text, cognitive can analyze policy documents, claims histories, legal documents, and other unstructured data to identify specific risk factors for each customer.
3. Cognitive systems can develop sophisticated risk models that consider a wide range of dynamic factors to continuously monitor risk and adjust premiums accordingly over time. This helps ensure optimal risk-based pricing.
4. By automating more of the data analysis and
World of Watson 2016 - What is this thing called cognitiveKeith Redman
Coming to understand a painting or a symphony in an unfamiliar style, to recognize the work of an artist or school, to see or hear in new ways, is as cognitive an achievement as learning to read or write or add. – Nelson Goodman
In a nutshell Cognitive is about natural human interaction, and learning. IBM Watson is the first computing system that can relate to Human Beings naturally, and is capable of learning. Check out these sessions to see what Watson has already learned, what it’s learning now, and how it’s helping businesses and humanity address the most pressing needs.
IBM Watson Question-Answering System and Cognitive ComputingRakuten Group, Inc.
IBM's vision of cognitive computing has been steadily embraced across the industries since IBM's Watson question-answering system made a sensational debut at the US Jeopardy! television quiz show in 2011. As a core member of the Watson project, I would like to share the excitement of the project and the last five and a half year of its progress into the cognitive business. In this talk, I will also give a technical overview of Watson, major use cases, and perspectives on the future of cognitive computing.
https://tech.rakuten.co.jp/
This document discusses IBM's strategy for commercializing Watson, its cognitive computing system. Some key challenges in commercializing Watson include the high hardware costs, data security concerns with cloud deployment, and lack of developer ecosystem. IBM's strategies to overcome these challenges include strategic investments in analytics, strategic partnerships with industries like healthcare, deploying Watson on the cloud to reduce costs, and developing applications across multiple industries. The document provides several examples of how IBM is applying Watson in industries like healthcare, banking, retail, and government to analyze large unstructured data and provide personalized recommendations.
Deliver New Customer Experiences Through AI-enabled ChatbotsAmazon Web Services
Chatbots allow companies to mimic human conversations with their customers. Built upon artificial intelligence (AI) and machine learning (ML), they provide instantly available support that is adaptive to user needs and improves with use over time.
Learn how organizations are leveraging this new technology to improve customer engagement by better tailoring their marketing efforts, while at the same time reducing costs and overhead.
Deloitte Digital will showcase their conversational chatbot solution built on Amazon Web Services (AWS) and utilizing Amazon Lex. Discover how companies can rapidly build a proof of concept prior to integrating, launching, and rapidly scaling them to the market.
The Role Cognitive APIs Play in Transforming BusinessIBM Watson
Artificial intelligence (AI), machine learning, and over 50 technologies behind Watson cognitive computing are reshaping our human-computer interactions in business and in science. The application programming interface (API) economy has provided a means to access these new cognitive computing capabilities in highly flexible and consumable ways. Watson cognitive APIs are embedded into existing business systems and used in combinations to create lines of business once previously non-existent. Check out this upcoming webcast and join a Watson guru as he discusses how cognitive APIs are being applied for business value and transformation.
Featured Speaker
Rahul Singhal - Program Director for IBM Watson Developer Cloud
The document discusses how artificial intelligence and machine learning are becoming increasingly important in the financial services industry. It provides examples of how AI/ML can be used for applications like customer experience enhancement, credit decisioning, fraud detection, intelligent document processing, predictive analytics, and personalized recommendations. The document also summarizes some key AWS machine learning services that financial institutions can use to build impactful AI/ML solutions and accelerate their adoption of these technologies.
The document outlines an agenda for an IBM Watson Innovation Day event. The event aims to inspire partners by explaining how IBM Watson can help businesses, help shape cognitive applications, provide guidance on building Watson applications, and discuss the IBM partnership process. The agenda includes sessions on an overview of Watson and the ecosystem, how to evaluate business and technical fit with Watson, a partner's journey developing with Watson, and hands-on development sessions.
Watson innovation day purpose is helping you to understand how Watson can propel your business to a new level and give you a tangible feel of how IBM can partner with you.
IBM Watson Ecosystem roadshow - Chicago 4-2-14cheribergeron
IBM Watson is powering a new generation of cognitive applications. Learn how IBM is partnering with visionaries and entrepreneurs to bring innovative cognitive applications to market through the IBM Watson Ecosystem.
The cognitive era is just around the corner and IBM has opened the gate to new possibilities thanks to Watson. But what's cognitive? Cognitive is a partnership between the human and the machine. It combines the common sense, the morale of a human being with the accuracy, leverage and vast amounts of storage from the machine. See what Watson can do to expand your business, get to know your customers better and access a new way to interact with them.
Achieving strong and lasting customer relationships through increased agents proficiency and reliability with IBM Watson Explorer. Discover its benefits!
Similar to Watson cognitive computing future of financial services (20)
An accounting information system (AIS) refers to tools and systems designed for the collection and display of accounting information so accountants and executives can make informed decisions.
University of North Carolina at Charlotte degree offer diploma Transcripttscdzuip
办理美国UNCC毕业证书制作北卡大学夏洛特分校假文凭定制Q微168899991做UNCC留信网教留服认证海牙认证改UNCC成绩单GPA做UNCC假学位证假文凭高仿毕业证GRE代考如何申请北卡罗莱纳大学夏洛特分校University of North Carolina at Charlotte degree offer diploma Transcript
Economic Risk Factor Update: June 2024 [SlideShare]Commonwealth
May’s reports showed signs of continued economic growth, said Sam Millette, director, fixed income, in his latest Economic Risk Factor Update.
For more market updates, subscribe to The Independent Market Observer at https://blog.commonwealth.com/independent-market-observer.
In a tight labour market, job-seekers gain bargaining power and leverage it into greater job quality—at least, that’s the conventional wisdom.
Michael, LMIC Economist, presented findings that reveal a weakened relationship between labour market tightness and job quality indicators following the pandemic. Labour market tightness coincided with growth in real wages for only a portion of workers: those in low-wage jobs requiring little education. Several factors—including labour market composition, worker and employer behaviour, and labour market practices—have contributed to the absence of worker benefits. These will be investigated further in future work.
A toxic combination of 15 years of low growth, and four decades of high inequality, has left Britain poorer and falling behind its peers. Productivity growth is weak and public investment is low, while wages today are no higher than they were before the financial crisis. Britain needs a new economic strategy to lift itself out of stagnation.
Scotland is in many ways a microcosm of this challenge. It has become a hub for creative industries, is home to several world-class universities and a thriving community of businesses – strengths that need to be harness and leveraged. But it also has high levels of deprivation, with homelessness reaching a record high and nearly half a million people living in very deep poverty last year. Scotland won’t be truly thriving unless it finds ways to ensure that all its inhabitants benefit from growth and investment. This is the central challenge facing policy makers both in Holyrood and Westminster.
What should a new national economic strategy for Scotland include? What would the pursuit of stronger economic growth mean for local, national and UK-wide policy makers? How will economic change affect the jobs we do, the places we live and the businesses we work for? And what are the prospects for cities like Glasgow, and nations like Scotland, in rising to these challenges?
South Dakota State University degree offer diploma Transcriptynfqplhm
办理美国SDSU毕业证书制作南达科他州立大学假文凭定制Q微168899991做SDSU留信网教留服认证海牙认证改SDSU成绩单GPA做SDSU假学位证假文凭高仿毕业证GRE代考如何申请南达科他州立大学South Dakota State University degree offer diploma Transcript
Enhancing Asset Quality: Strategies for Financial Institutionsshruti1menon2
Ensuring robust asset quality is not just a mere aspect but a critical cornerstone for the stability and success of financial institutions worldwide. It serves as the bedrock upon which profitability is built and investor confidence is sustained. Therefore, in this presentation, we delve into a comprehensive exploration of strategies that can aid financial institutions in achieving and maintaining superior asset quality.
Vicinity Jobs’ data includes more than three million 2023 OJPs and thousands of skills. Most skills appear in less than 0.02% of job postings, so most postings rely on a small subset of commonly used terms, like teamwork.
Laura Adkins-Hackett, Economist, LMIC, and Sukriti Trehan, Data Scientist, LMIC, presented their research exploring trends in the skills listed in OJPs to develop a deeper understanding of in-demand skills. This research project uses pointwise mutual information and other methods to extract more information about common skills from the relationships between skills, occupations and regions.
OJP data from firms like Vicinity Jobs have emerged as a complement to traditional sources of labour demand data, such as the Job Vacancy and Wages Survey (JVWS). Ibrahim Abuallail, PhD Candidate, University of Ottawa, presented research relating to bias in OJPs and a proposed approach to effectively adjust OJP data to complement existing official data (such as from the JVWS) and improve the measurement of labour demand.
The Impact of Generative AI and 4th Industrial RevolutionPaolo Maresca
This infographic explores the transformative power of Generative AI, a key driver of the 4th Industrial Revolution. Discover how Generative AI is revolutionizing industries, accelerating innovation, and shaping the future of work.
2. ABSTRACT
Today’s information challenge is leading towards adapting to Cognitive
computing and AI since the unstructured data is growing way faster than
structured data which in coming 5 years will grow to 800%
The presentation hence proposes a plan to compete with the help of
Watson against Humans to demonstrate technology
It introduces the advantages and ways to introduce Watson to Financial
services targeting, Retail banking, Investment and retirement planning,
institutional trading and decision support
3. AGENDA
Current Scenario
Watson: Cognitive computing tool
Watson Infrastructure
Watson Virtual Agent & its key features
Watson Virtual Agent Components
Why Watson in Financial firms
Facts and Recent Implementations
Integration of Watson with Customer Applications
Examples of pattern in Banking
Take Aways
4. CURRENT SCENARIO
Need manual monitoring and Data analysis of complex information
spread across various industries including Financial firms.
Use of legacy systems preventing the Financial firms from providing
innovative products and meeting current customer expectations
Steep effort, time and cost of every implementation and strategy
No readily available structured data to be interpreted by machine
learning.
5. WATSON: COGNITIVE COMPUTING TOOL
Watson is an IBM supercomputer, a cognitive technology that
combines artificial intelligence (AI) and sophisticated analytical
software.
Watson can understand, interact, learn and reason.
Watson is available as a set of open APIs and SaaS products
Future lies in the hands of AI and thus Watson is a key source to
revolutionize a huge array of industries.
The question isn’t “What can Watson do?” It’s: “How will you put
Watson to work for you?”
6. WATSON INFRASTRUCTURE
Presentation Server
Avatar Interface to ask
questions and display answers
Business Logic Server
Compute node for analytics
Database Server
Information source repository
1. Acquire Hardware
2. Establish Networking
3. Install Linux and middleware
4. Download Information Sources
7. WATSON VIRTUAL AGENT-KEY FEATURES
It’s a new way to provide automated services to your customers. It offers a
cognitive, conversational self-service experience that can provide answers
and take action.
Pre-trained industry & domain knowledge
Personalized configuration
Engagement metrics dashboard
User friendly tooling
Self service delivered by bots
Deep analytic capabilities
Up and running in no time
8. WATSON VIRTUAL AGENT COMPONENTS
Conversation
Service
(Workspace)
Bot
(Configuration)Company WebsiteChat Window
Systems of
Record
1. The virtual agent chat interface, which customers use to converse with the bot. You can use the
provided chat widget, with or without customization, or you can use the client SDK to implement your
own chat widget.
2. Company website is where your customer-facing business application, which handles communication
with the Watson Virtual Agent bot and with your systems of record (such as customer databases or
billing systems).
3. The bot is trained to recognize user inquiries, the provided bot configuration tool enables you to
configure company-specific information that can be provided in response to user queries.
4. The Conversation service provides the artifacts for capabilities: the intents, entities, and dialog flow,
along with the underlying cognitive processing that power the chat bot's capabilities.
9. WHY WATSON IN FINANCIAL FIRMS?
Understands natural language of human speech resulting in faster and
precise resolution of customer query
Adapts and learns from human selections and responses which can help
firms to redirect selected products to targeted audience
Generates and evaluates hypothesis for better outcomes which can save
human efforts on analyzing the success of future projects and products
saving monetary loss
It is built on massively parallel probabilistic evidence-based architecture
which makes it highly efficient and accurate
11. FACTS AND RECENT IMPLEMENTATIONS
In September 2016, Condé Nast partnered with Influential to use IBM Watson to help build
informed social media campaigns for its brands. The software built by IBM and Influential, a
'data-first influencer platform' offers Condé Nast customers (such as the New Yorker and
Vogue) insight into who to target their campaigns towards and what celebrities would make
good brand ambassadors
In September 2016, IBM Watson signed a 10-year contract with Harrow Council to bring
Watson Care Manager to support individuals in the UK. This will allow individuals and
caregivers to quickly choose the most appropriate healthcare provider, determined by their
allocated personal budget.
Standard Bank uses IBM Watson to speed handling of customer queries, allowing it to
identify customers quickly so they can respond in faster time.
In April 2016, IBM Watson partnered with the American Cancer Society to create a virtual
adviser that uses machine learning to offer patients personalized information and relevant
advice to give, the advisor will look at the patient's type of cancer, its stage and their
previous treatments enabling patients to ask questions in natural language and receive
audio responses.
12. INTEGRATION OF WATSON WITH CUSTOMER
APPLICATIONS
Watson can “help analyze customer needs” agenda of putting the customers
first.
In the benefit of customers, with Watson, we can uncover the patterns that
reveal customer’s individual needs, preferences and intentions
We earn permission to become part of customer’s life and renew loyalty
We can have a 360 degree view that analytics can provide
Seize the opportunity as they arise by making the right offer at the right time
Process vast amounts of up-to-the-minute financial, economic, product and
client data
Provide rapid and personalized banking solutions
Its deep content-analytics, natural language processing and Evidence-based
learning with how the company interacts with customers to advance digital
banking
13. EXAMPLES OF PATTERN IN BANKING
Likelihood of overdrafts is high in the youth segment
Watson selects customer whose cash flow pattern raises likelihood of
overdraft
Watson engages with bank to help provide the customer with best
overdraft offer
With the help of Watson, bank adds value to the relationship by
suggesting tools like predictive alerts to help customer manage his
finances
All is done much more efficiently with cognitive computing reducing the
manual monitoring incredibly.
14. KEY TAKE AWAYS
Make Cognitive Computing our foremost strategy for upcoming releases
Leverage existing data - integrate with Watson and analyze the accuracy
of results
Open invite to all teams to try Watson