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WaterNZ Conference AWIO Presentation- draft 3 08-09
- 1. 2007/2008 Annual Performance Review - AucklandWater Industry Presenter: Priscilla Chung – AWG Project Manager Bassam Halabi – GHD Project Manager
- 2. Presentation Outline Part 1– Priscilla Chung • Introduction • Objectives • Project Management Structure • Programme • Benefits Part 2 – Bassam Halabi • Benchmarking • Selected results from the Auckland annual performance review
- 3. Part 1 Presented by PriscillaChung Manukau Water Limited AWG Project Manager
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- 5. • $667 millionturnover • 1.32 million people served • 141 million m³ of water produced • 145 million m³ of wastewater produced • 22,135 km of pipes • 870 full time employee • Over 1,000 contractors Auckland Water Industry
- 6. Purpose TRANSPARANCY IN PERFORMANCE Knowledge Exchange Reporting Facts toCustomers Celebrate Regional Achievements Benchmarking Accountability Continuous Improvement
- 7. Project Team AWG Sponsor Manukau WaterLimited Priscilla Chung Mark Reynolds Project Manager Design Manager Participating Organisations Lead persons appointed for data collation Data Collection, Analysis & Auditing GHD Design & Printing Consultant Inside Groups
- 8. Report Can be downloadedin the following link: http://www.manukauwater.co.nz/About%20Manukau%20Water/reports_and_publications.htm
- 9. Reported Measures Environmental • Beach/ Lagoon warning days • Separate / combined sewer overflow events • Environmental infringement notices or abatement notices Customer Service • Written complaints response • Average operator connect time • Customer satisfaction • Information languages • Iwi relationship Quality of Service • Lost time injury frequency rate • Water interruption frequency and duration • Sewer break and chokes • Habitable floor flooding complaints Cost and Value • Price of water, wastewater & stormwater • Non-revenue water • Leakage m3/km/day • Water loss litres/connection/day • Revenue and costs per property
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- 12. Benefits Transparency Accountability Better understanding Opportunitiesfor improvement Improved efficiency & effectiveness Pricing and cost Performanc e Value for money Environmental stewardship Service reliabilityWater demand
- 13. Part 2 Presented by BassamHalabi GHD Limtied Consultant Project Manager
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- 19. Price for Standard ResidentialUser (200m3/yr) Effective Weighted Average Costs for Standard Residential User $243 $250 $259 $261 $256 $268 $279 $354 $380 $392 $392 $383 $370 $378 $394 $420 $254$257 $597 $640 $624 $633 $662 $699$597 $609 $628 $645 $654 $668 $685 $708 $720 $653$651$630 5.59%4.52%1.50%-2.50%-2.0%0.3%3.3%5.5% $- $100 $200 $300 $400 $500 $600 $700 $800 1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08 Total Charge p.a. inc GST Water Charge Wastewater Charge % Annual nominal cost increase CPIadjusted costs from 1999/2000 % Annual nominal cost increase
- 20. Prices of Other Services/Residential Household $/annum Water$ 279 Wastewater $ 420 Telecommunications $ 1,502 Petrol $ 1,981
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- 22. Other Measures • Environmental– clean beaches, sewer overflows, infringements • Customer service – complaints, call centre, charter, satisfaction, stakeholders • Quality of service – lost of injury frequency rate, interruptions, flooding • Details are in the report
- 23. Final Notes • TheAuckland water industry led the way in New Zealand with its first publication six years ago • Benchmarking has helped the AWG to improve water services across the region • Water consumption in AK is one of the lowest in the Country • Transparency helps to demonstrate value for money • More work is required to balance cost vs revenue for stormwater service
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