The document discusses Vodafone's Telecoms Management - Managed (VTM-M) service. VTM-M provides businesses with complete control and visibility over their global telecommunications, including fixed, mobile, voice and data usage across multiple providers and countries. It offers centralized reporting and inventory management through an intelligent cloud-based platform. VTM-M comes with managed services like invoice management, exception analysis, and cost allocation. Additional optional managed services include contract management, dispute management, and mobility/fixed line ordering and provisioning. The service aims to simplify managing complex global communications environments and optimize businesses' telecom operations.

1. A Ready
Business
has complete
control of their
communications
Seamlessly manage your global
telecommunications in a secure environment

2. Vodafone Global Enterprise
VTM-Managed
2
We live in a world of rapid and unpredictable
change. Flexible and mobile working is becoming
the norm for many enterprises.
Converging fixed and mobile communications,
embracing mobility and moving into new
territories are all priorities for businesses.
As a result of these changes, enterprise
communications are becoming more
sophisticated, disparate and diverse.
The way we work
is changing
Maintaining visibility while seamlessly managing a
complex communications environment is challenging
Organisations are accumulating a growing global
range of telecoms assets and services that keep
their workforce communicating, but that are
increasingly complex to control.
Maintaining visibility and seamlessly managing
this new communications landscape is a
challenge that every business must face.
Vodafone Telecoms Management - Managed
(VTM-M) is a comprehensive toolkit of telecoms
services, designed to give you complete control
and visibility of your entire communications
estate including fixed, mobile, voice and data
usage and spend across multiple providers and
countries.
Built on an intelligent cloud-based platform, it
provides centralised and enhanced reporting
and insight multinational corporations
need to proactively manage their global
communications.
of MNCs experience
pressure from employees
for more mobile working
The Changing Role of the IT
Department in a Cloud-Based World
Vodafone, March 2014
75%

3. Vodafone Global Enterprise
VTM-Managed
3
Vodafone Telecoms
Management Managed
VTM Managed provides the visibility and control needed
to simplify the management of even the most complex
communications environment
With VTM-M, Vodafone will
host the platform, build and
maintain the inventory keeping
it up to date and load billing
data (invoices) into the VTM
application. This allows for
a greater depth of inventory
and further enhanced
reporting capabilities, as well
as removing the significant,
on-going burden of inventory
management.
We will also provide full
invoice management and, for
an additional cost, a range of
optional managed services that
can be added or removed as
business needs change.
VTM-M comes with a selection of managed
services as standard:
of MNC’s anticipate an
emphasis on greater
operational agility in the
next two to three years
Achieving Business Readiness
Vodafone, 2014
65% END USER COST
ALLOCATION
Vodafone builds and maintains
both cost centre allocation and
all customer charge back detail
MANAGED INVENTORY
EXCHANGE
Using feedback from the
customer and detail covering
locations, cost centres,
employees, business units,
activations and deactivation,
Vodafone builds standard
inventory maintenance within
the service platform
MANAGED INVENTORY
BUILD
Vodafone will extract service
attributes from electronic
and paper invoices and build
into the customer’s inventory
database to be input into
the customer’s inventory.
The inventory will then be
maintained, updated and
managed by Vodafone on an
on-going basis.
EXCEPTION ANALYSIS
Identify inventory that is being
billed in error or contains
inaccuracies with automated,
system-based exception rules
VENDOR AND MACD
RELATIONSHIP
MANAGEMENT
Vodafone communicates
with your carriers to ensure
inventory is kept as up to date
as possible as services are
moved, added, changed or
disconnected
SERVICE ATTRIBUTES
MAINTENANCE
Vodafone will manage all
chargeback and inventory
detail for each service line
including cost codes and
employee details
INVOICE MANAGEMENT
Comprehensive invoice
management including:
receiving and loading all
carrier data and invoices in a
consistent format, validating
total charges to ensure
accurate loading, managing
integrity through carrier billing
changes, managing carrier
invoices, invoice status updates
and invoice payment.

4. Vodafone Global Enterprise
VTM-Managed
4
Flexible managed services
as optional extras
Contract
Management
Vodafone’s access to carrier contractual data allows us
to identify the best rates, terms and conditions, and help
the customer utilize this information in the marketplace.
An on-going and regular service that occurs throughout
the duration of the contract, our contract management
services includes many components.
Dispute
Management
Vodafone will run exception analysis and reconciliation
reports to reconcile billing data against the customer’s
inventory, allowing bills to be paid correctly and any
disputes with the carrier or supplier to be resolved.
Dispute management helps identify incorrect or
inaccurate invoices.
Audit and Optimisation
Management
Comprehensive reviews and analyses of fixed and mobile
voice, data and mobility services, providing insight to
identify savings and efficiency opportunities, from
one-time repayments for carrier mis-billings to on-
going savings from tariff, contract optimization and fully
managed by Vodafone.
Mobility Ordering
and Provisioning
An online ‘shop’ where end users and administrators are
able to order devices centrally. Orders are provisioned and
fulfilled by local support teams, and the VTM inventory is
kept up to date as new devices and services are added or
disconnected. A detailed device and service catalogue is
managed and maintained centrally within VTM and may
vary by country and user profile/approvals.
hh
Fixed Line Ordering
and Provisioning
End User
Cost Visibility
An online ‘shop’ where administrators are able to order
fixed line assets centrally. Orders are provisioned and
fulfilled by the selected local carrier, and the VTM
inventory is kept up to date as new assets and services
are added or disconnected. A detailed device and service
catalogue is managed and maintained centrally
within VTM.
In order to help customers empower their end users to
manage telecoms spend, the VTM platform allows for
sophisticated cost visibility at end user level. End users
can access reporting on their individual monthly spend
through an online portal or regular e-Statements, and
their calls can also be allocated as business or personal in
order to facilitate more accurate expense approval.

5. Vodafone Global Enterprise
VTM-Managed
5
Improved
Efficiency
Gain complete visibility of your current
telecoms landscape, identify areas of
inefficiency and take steps to improve
processes and reduce costs across
your organisation, future-proofing your
technology decisions for a more efficient
and agile organisation.
Key Features
and Benefits
Proactive
Control
One single, centralised view of your telecoms
usage across multiple providers and countries,
with a clear view of spend and usage
associated with cost codes and service owners
right down to the end user. This level of
insight helps you manage budgets at a local
level while maintaining global control.
Flexible and
Scalable
The service can be scaled as required, with
upgrade options to a range of value-add
managed services. You benefit from a unique
end-to-end proposition and complete
flexibility, as and when you need it.
Greater
Visibility
Gain a deeper understanding of your
telecommunications landscape and capture
this detail with sophisticated reporting tools
with multiple options for customised analyses
into spend and usage.
Business
Optimization
With VTM Managed, Vodafone will load invoice
and inventory data and host and manage the
VTM platform – freeing up value resource so you
can focus and re-prioritize on business strategy
and the transformation of your communications
infrastructure.

6. Vodafone Global Enterprise
VTM-Managed
6
Why Vodafone
Telecoms Management
Managed?
Global reach and scale
• Over 100 countries in scope for telecoms
management delivery
• Trusted to deliver communication services by
many of the world’s leading companies
• Extensive network and hosting capability for
complete end-to-end service
Expertise and Experience
• Over 50% of our staff have 15+ years of
telecoms management expertise
• Billions of annual telecoms expenditure
managed for our customers
• Recognised as a market leader by analysts
Gartner and Forrester in areas including
telecoms managed mobility and
professional services
• Our services are built to adapt and scale as
telecoms evolve and complexity increases,
to support businesses through growth and
changing needs
• Carrier agnostic: able to work alongside your
current telecoms suppliers to provide an
end-to-end view of telecoms spend
Vodafone is dedicated to helping businesses achieve operational
agility. Our flexible service based approach provides consistency and
agility when your business needs it, and our managed services enable
a shift from complex communications management to business
innovation and transformation

7. Vodafone Group 2014. This document is issued by Vodafone in confidence and is not to be reproduced in whole or
in part without the prior written permission of Vodafone. Vodafone and the Vodafone logos are trademarks of the
Vodafone Group. Other product and company names mentioned herein may be the trademarks of their respective
owners. The information contained in this publication is correct at the time of going to print. Such information may
be subject to change, and services may be modified, supplemented or withdrawn by Vodafone without prior notice.
All services are subject to terms and conditions, copies of which may be obtained on request.
http://enterprise.vodafone.com/TEM
To discover more about how Vodafone
Telecoms Management Entry Level Service can
meet your business needs please contact your
Account Manager or get in touch at:
enterprise.vodafone.com/TEM