People learn more deeply from multimedia messages when words are spoken by a friendly human voice rather than a machine voice. Researchers found that people tend to treat computers like real people and try harder to understand communications from computers. According to Mayer and Reeves and Nass, using a human voice leads to better understanding than a machine voice.

1. VOICE
Capinig, Jessica Ilene S.
Guting, Jesa Y.
principles

2. - Mayer
People learn more deeply when
the words in a
multimedia message are
spoken by a friendly human
voice than by a machine voice.

3. People “treat computers like
real people.” Part of treating
computers like real people is
to try harder to understand
their communications.”
Reeves and Nass