Victoria Grendell has over 10 years of experience in administrative and coding roles in medical offices and health insurance companies. She has skills in ICD-9 and ICD-10 coding, registering patients, scheduling appointments, verifying insurance coverage, and supporting physicians. Currently she works as a Provider Data Services Analyst at Coventry Health Care, where she adds and maintains provider data, mentors new hires, and assists representatives. She has a background in ophthalmology coding, HIPAA compliance, and graduated with honors in Medical Billing and Coding from Colorado Technical Institute.

1. Victoria A. Grendell
5635 Regal Ave.
Dover Pa, 17315
Cell: 717-364-9900
Email:victoriagrendell@gmail.com
Professional Summary
Administrative AssistantwithICD-9andICD-10 codingexperience, registering
patients,schedulingappointments,verifyinginsurance coverage,record
reviews,recordingandfilingpatientmedical records,andsupportingphysicians
ina busymedical office.
Professional Highlights
Knowledgeof HMOsand Medicare
ICD-9 coding
CPT and HCPCScoding
Ophthalmologycoding
HIPAA Compliance
Strong workethic
Team player witha positive attitude
Professional Experience
McHenry-Eskridge Associates,P.C.
940 S.QueenStreet
York, Pa 17403
717-854-9543
Feb16, 2010-March 21 2013
Office Manager
Schedule patientappointments.
Confirmed patientinformationandcollectedcopaysandverifiedinsurance.
Preparedprescriptionrefill onbehalfof physician.
Directpatientflow duringpractice hourstominimize waittime.

2. Victoria A. Grendell
Keptfacilitystockedwithnecessary supplies,equipmentandinstruments.
Coventry Health Care/Aetna
3721 TecPort Drive
PO Box 67103
Harrisburg, PA 17106-7103
March, 24 2013 - Present
Phone: (800) 788-6445
PROVIDER DATA SERVICES ANALYST
Addand maintainproviderdatawithaccuracyand in a timelymanner
Mentor
Go to person for VA/MDreps
Professional Experience
Performedroutine testssuchasvisual acuitytestsas well asvisual fieldsand
OCT tests.
Recordand file patientdataandmedical records.
Carefullyreviewedmedical recordsforaccuracyand completionas requiredby
insurance companies.
Demonstratedknowledge of HIPAA byappropriatelyhandlingpatient
information.
Strictlyfollowedall federal andstate guidelinesforrelease of information.
Thoroughlyinvestigatedpatdue invoicesandminimizedthe number of unpaid
accounts.
Acquiredinsurance authorizationsforproceduresandtestsorderedbythe
physician.
Accuratelyenteredprocedure codes,diagnosescodes,andpatientinformation
intobillingsoftware.
Postedcharges,paymentsandadjustments.
Thoroughlyreviewedremittance codes fromExplanationof Benefits.

3. Victoria A. Grendell
File andsubmitclaims.
Handle denialsandappealsfordeniedclaims.
Crossfunctional inseveral healthplans
Functional inNavigator,CPD,Administep,PDSTracker,
Smart frontend,Dual entry, Dual Maintenance
Mentor newhires
Mentor currentemployeestocrosstrainplans
Go to personforVA/MD reps
Education and Training
2009-2011
ColoradoTechnical Institute/Online
ColoradoSprings,Colorado,UnitedStates
Medical BillingandCoding
Associatesof Science
Coursework in Anatomy, Physiology, Medical Terminology, Health Information
Technology,Psychology,ICD-9Coding,HCPCS
GraduatedwithHonorswitha 3.8 GPA