Veronica Vargas is a senior business consultant analyst with over 12 years of experience at Booz Allen Hamilton providing management and technology consulting services. She has a track record of improving processes, building client relationships, and managing budgets and personnel. Vargas has received numerous awards for her customer service, team support, and contract contributions. She is bilingual in English and Spanish.

1. ♦ VVeerroonniiccaa VVaarrggaass ♦
703.470.4088 Vargas_Veronica@outlook.com
10814 Oldfield Drive, Reston, VA 20191 www.linkedin.com/in/vargasveronica1220
Senior Business Consultant Analyst ♦ Client Relations
Data Analysis and Reporting ♦ PPrrooppoossaall AAnnaallyyssiiss ♦ Marketing and Project Coordinator ♦ Client Relations
Award-winning Data Analyst valued for numerous process improvements, managerial initiative, and winning over
difficult clients. Display high level of customer service, team loyalty, and personal accountability for results. Known as
fun to work with. Bilingual English – Spanish; understand Portuguese.
Professional Experience
Booz Allen Hamilton, McLean, VA, and Herndon, VA September 2002 to May 2014
Management and technology consulting services. Revenue $5.48 billion; ~23,000 employees in FY 2014.
Sr. Consultant, RFP Service Business Analyst, Client Relations September 2011 to May 2014
Prior: Consultant / RFP Analyst, Outreach / Marketing Coordinator, Consultant, Researcher, Executive Assistant.
Financial Achievements
♦ Contract Win: Contributed to winning majority of bids under
$12.2 billion Encore II (Defense Information Systems Agency
Contract Vehicle) by leveraging positive relationship with Program
Management Office.
♦ Sales Increase: Assisted with expanding Mission Oriented Business
Integrated Services (MOBIS) program total sales from $191.4
billion in FY 2008 to $381.9 billion in FY 2013 by assisting client
staff in finding place for end client to submit requests to broader
audience, coaching Government Contracting Officers.
♦ Cost Saving: Discovered and recovered estimated $1.5 million in
unutilized funds from abandoned bids.
♦ Revenue: Managed highest earning GSA Contract Vehicle
providing consulting services.
Relationship Achievements
♦ Contract Rescue: Turned around Contracting Officer’s negative opinion of employer.
♦ Customer Service Management: Filled role of Program Manager and Deputy Program manager in absence
of primaries, delivering service ranked in top 10 of all Air Force contracts.
♦ Diversity: Recognized for forging strong ties that led superiors and reports to embrace diversity.
♦ Team Building: Planned and coordinated team building events, including meeting ice-breakers, team
challenge games, happy hours, and sports or spa outings.
Operations Achievements
♦ Operations Management: Reached out to management for more responsibilities and leadership training and
was assigned duties as Deputy Routing Lead.
♦ Marketing Management: Served as RFP Services West Coast, ENCORE, HR, Logworld, CFMS and MOBIS
Lead, contributing to several marketing efforts in support of revised team mission.
♦ Marketing Collateral: Launched firmwide virtual communications vehicles such as newsletters and direct
emailings.
♦ Publication Development: Co-developed and updated Standard Operating Procedures with Business Rules
and Marketing Routing Guide, as well as other procedures, metrics, and reports.
Testimonial
Veronica’s accountability for results is
appreciated and respected. Her clients
appreciate her hard work and eagerness to
go the extra mile, supporting her core
contracts and helping other teams in need.
Veronica leads her team in system
enhancement ideas and has proven she not
only wants to excel but wants to help out
her team.”
Senior Associate
Booz Allen Hamilton

2. VVeerroonniiccaa VVaarrggaass ♦ PPaaggee 22 ooff 33
Professional Experience (continued)
Technical Achievements
♦ Business Intelligence Solution Development: Developed solutions which included analysis, integration, and
reporting of data according to Microsoft OTIS CRM template to add value to business solution.
♦ Problem Solving: Identified duplication of records issue and solution ultimately implemented by senior
leadership.
♦ Opportunity Reconciliation: Decreased number of errors and increased accuracy for proposal teams and
pricing, by assisting Pricing Lead and San Antonio office in tracking and reconciling all business opportunities.
Resulted in positive, trusting working relationships with clients.
♦ Search Field Implementation: Took lead in implementation of process improvements to provide accurate
information more efficiently with Database Governing Team which implemented suggestion to create search
field.
♦ Business Efficiency: Contributed functional expertise toward creation of IT account for Program Business
Services, allowing department to streamline approach in conducting business.
♦ Routing and Reporting: Became SME and identified areas of improvement in integrity of routing and
reporting system. Discovered and assisted with repair of system glitches.
♦ Training: Developed Standard Operating Procedures to train staff and Government Contracting Officers to
manage submittals and responses. Cross-trained members and new hires on online procedures. Served as
mentor across team and other departments regarding proposal process.
♦ Online Expertise: Serve as SME for multitude of Government Portals.
♦ Research: Turned around client claim by discovering client error through research and requesting time to re-bid
project.
♦ Technical Proficiency: Extensive experience and deep expertise with Microsoft Office. Utilized Microsoft OTIS
CRM as business intelligence visualization tool to produce charts and graphs from raw data. Taught senior
leadership to use reporting capabilities to choose item of interest and produce PowerPoint presentation slides.
Duties and Responsibilities
♦ Priority: Supported client staff in proposal wins by providing information that guides data driven decision
making.
◊ Client Communication: Participated in team discussions regarding marketing methods and best
practices used to promote interest in Microsoft OTIS CRM tool. Provided nontechnical charts and
graphs to senior management.
◊ Business Intelligence Solutions: Engaged clients in services by developing and maintaining business
intelligence solutions to monitor organization-specific key performance indicators.
◊ Queries and Analysis: Pulled and analyzed query results; provided recommendations to clients based
on needs of their client.
◊ Question Development: Led marketing brainstorming team to replicate client experience. As a result,
created polls regarding most useful tools and services.
◊ Project Scope: Pulled data to support bid decision, content, due date, contract length, and turnaround.
◊ Data Architecture: Modified reporting of data to fit client requirements.
♦ Budget Management: Oversaw budgets of < $100,000 for conferences and outings as well as obtaining best
price available for client.
♦ Personnel Management: Managed and contributed to annual performance assessment for 3 direct reports.
Developed talent through candid feedback, mentoring, and coaching. Utilized team member’s diverse skills to
provide client support through strong working relationships.
Professional Experience (continued)

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♦ Marketing: Acquire, retain, reactivate, upgrade, and promote loyalty of clients by contacting clients directly to
determine needs and level of satisfaction.
♦ Promotions: Held internal trade show, promoted vice president’s town hall meeting, and shared information on
winning proposals by word of mouth.
♦ Presentations: Delivered reports to senior management, demonstrating product capabilities.
♦ Invoicing: Assisted client staff with invoicing problems; guided new staff on system and process.
♦ Communication with Nontechnical Audiences: Produced reports that integrated pie charts and graphs to
explain trends to client management.
♦ Modifications: Built and / or scoped modifications to relational data schemas within Microsoft OTIS CRM
reporting tool to track and report on client relationships among departments.
♦ Statistical Methods: Used probability measures to forecast bid success, rolling metrics as comparisons of
samples to compare month-to-month activity, and regression analysis to determine progress of bids.
Recognition
♦ Thank You Award, for contributing to successful development and implementation of Booz Allen Hamilton
Opportunity Tracking Information System (OTIS).
♦ Employee of the Month Award, for going above and beyond call of duty to support team with conflict resolution
and analysis, July 2011.
♦ 4 Performance / Team Awards, in recognition of outstanding client service and support for 2 teams, March
2004, June 2009, March 2010 and March 2011.
♦ Madison Who’s Who, for contributions to business community, 2007-2008, 2009-2010.
♦ Team Appreciation Award, for efforts toward contract success, March 2006.
♦ 3 High 5 Awards, for developing Investment Analysis Tool, April 2003; stepping in as Deputy Manager, August
2006; and exemplary client support, March 2007.
Education and Certification
Information Technology, Visual Communication Program, University of Phoenix, 2003 to 2006
Criminal Justice, 15 credits, California Coast University, Santa Ana, CA, 2007 to 2013
Microsoft SharePoint Administration and Customization Certification, Washington, D.C., July 2006
Many leadership development courses through Booz Allen Hamilton, full list available upon request
Memberships
National Association of Professional Women, Fairfax County, VA, Chapter, August 2014 to present
National Geographic Society, May 2010 to present - Support this nonprofit scientific and educational organization
chartered in 1888 for diffusing geographic knowledge and promoting research and exploration.