English Language Learning Goes Virtual

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ELL
Teacher’s Guide
English Language Learning with
Virtual Reality

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ELL Teacher’s Guide
English Language Learning with Virtual Reality
Copyright © 2019 DEC Publishing
All rights reserved. This book or any portion thereof may not be reproduced or used
in any manner whatsoever without the express written permission of the publisher
except for the use of brief quotations in a book review.
DEC Publishing
Higashiomi, Shiga, Japan
Cornwall, Ontario, Canada
Author: Dave Dolan

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Contents
Background 3
ELL Series User Guide 8
Series Editor Biography 19
List of Conversations 20
Course Map 22
Transcripts 23
Short Sentences 73

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In an effort to find new and innovative ways to teach English as a second (or foreign) language, many
are coming upon AR (augmented reality) and VR (virtual reality) to supplement language education.
As we found with the introduction of computers, and then the wave of tablets (iPads and the like), if
there is not a compelling reason to incorporate these devices, and if content is not available to
support learning, then time and money can soon be wasted. To that end, let’s look at need and
efficacy, as we discuss the big question… Why is VR needed for language study?
Virtual reality offers up some compelling reasons as to why it is a technology uniquely suited to both
classrooms and self-study at home.
Speaking practice
Language teachers are not always available, and one-on-one time
with students is limited
Student affect
Attending to student emotional well-being with regards to
anxiety, risk-taking, motivation and so on
Self-directed, self-paced learning
Need to have more opportunities for student agency and control
over their own learning, and pacing
Effective scene-setting
Learners need to “get out of the classroom” and into a different
scene, even virtually
More instances
Whether through reading, writing, listening or other means, we
need to increase exposure to language
Build confidence
There is a need to experience certain situations to increase
confidence for future interactions
I hear, I forget. I see, I remember. I do, I understand.
Confucius, Chinese philosopher and reformer (551 BC to 479 BC)

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Allows for focused concentration,
deeper thinking
Distraction-free
Work at your pace, on what
interests you
Agency
Voice recognition allows for
more speaking
Speaking practice
Build confidence in a safe,
judgement-free environment
Judgement-free
This creates an open and engaged
learner, exactly what we want
Enjoyment
Textual, aural, spatial and visual
resources in one
Multimodal
Total immersion allows for a sense
of time & place
Experience
Be connected with your instructor
through reports
Data & analytics
https://www.youtube.com/watch?v=_l9E7872V9g
“Sometimes, the initial hook into something makes all the
difference, and virtual reality is a really great hook.”
Washington University researcher Don M. McMahon
https://www.youtube.com/watch?v=tKMmXdJkyus

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The Veative ELL Series was designed in such a way as to leverage each of the key elements described
on the previous pages. It is true that any VR learning app will “wow” students, engage them, and
take them to another world. These are the basics which can be gained through VR. However, that
cannot be enough.
This series was built on a few, key precepts:
 Speaking practice is important, and a skill that students cannot typically work on alone
 Leveling is important, both for continuous engagement and efficacy
 Rich content for a variety of students and levels (plenty to do)
 Remove distractors to allow for concentrated focus on the target language
 Create a judgement-free zone to allow for free expression and risk taking
 Work from the phoneme, to key words, to sentence, to conversation
 Consistent variety (different voices and accents, different places and vocabulary)
Why device matters
This series was built for the Veative EduPro VR headset, for a number of reasons. The EduPro was
built for education, and not as a consumer/gaming product repurposed for education. This is a key
distinction. The EduPro offers the largest storage space of any mobile VR on the market, in a
controlled environment made for the classroom, and learning.
There are a number of very nice devices on the market, and all of them work or play in a similar
fashion. However, the key question which needs to be asked is this… “Am I looking for the latest
device that everyone is talking about, or am I looking for the best and most
effective content in which to engage my learners?”

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Who is this for?
The target user is a 2nd language (English) learner between the ages of 15-24. This is not
meant as a foundational course, and this better serves learners with some English ability,
looking for opportunities to expand their vocabulary, work on sound production and
encounter model dialogues spoken by native speakers.
As the target audience is comprised of learners with some ability in English, the bulk of the
lessons are geared toward intermediate level students, who are ready to take on a more
active, speaking role. The VR allows for this, utilizing speech recognition even when offline!
Among the four skills most associated with language learning, speaking is the most
problematic to learn on one’s own, because of the need for help from an instructor, or a
native speaker. The VR allows a unique opportunity to work on this skill in a judgement-free
environment, away from prying eyes and ears. Students are placed in realistic scenes,
allowing for repetitive work using voice recognition. Here are some key elements:
 An environment free from judgement (a truly personal experience)
 Immediate access to a variety of scenes and settings
 Voice recognition allows for vocalization and speech practice
 Learner agency and a sense of presence
 Instant feedback on pronunciation and speech
 Virtual scenarios which allow for confidence building (practice till you’ve got it!)
 4 levels, from Fundamental to Advanced
 Reading, writing and listening can be studied in isolation, but speaking practice
cannot… until now
How to use this series
This was intentionally made as a self-study tool, to work on speaking skills, vocabulary
development, and confidence. Because there is speaking practice which uses a mic, it is best
to have some space between students. This is best used for in Language Labs, English circles
or clubs, libraries (in a separate room), after-school use and so on. An average school would
purchase 5-10 devices and allow students to sign them out and practice. Usage is tracked via
analytics, ensuring that these are used for the right purpose.

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Introduction
This VR English Language Learning series was developed to provide learners with speaking
practice, vocabulary exposure and confidence while enjoyably experiencing a number of
scenarios in which communication is required.
Some basic features of this series include the following:
 104 conversations (approximately 10,000 words)
 110 short sentences
 1,000 words as keywords and phrases
 48 pronunciation items
 400 vocabulary terms
 Quiz feature (assessment)
 Large variety of voices, characters, and ages
4 levels
 Fundamental (8 lessons)
 Basic (24 lessons)
 Intermediate (48 lessons)
 Advanced (24 lessons)
8 basic sections
 Daily Life
 Work & Study
 Traffic and Accommodations
 Recreation and Tourism
 Food and Drink
 Going Shopping
 Social Activities
 Healthy Life
Gender Caucasian Latino Asian African Total
Male 7 2 3 2 14
Female 6 4 2 1 13
Total 13 6 5 3 27
Age 18-22 23-30 31-40 41-50 51 & up
Male 4 4 3 1 2
Female 3 6 3 1 0
Total 7 10 6 2 2

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The VR Study Room
There are four major functions which may be found in the study room. From left to right,
these consist of:
• Word Practice
• Short Sentences for Daily Use
• Courses/Lessons (including conversation practice)
• Dialogue Quiz
In the study room, you will meet Monica, who will act as your personal assistant. Monica will
show the functions and help to guide you.

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Word Practice
Starting from the left is Word Practice. This lets you get to know some of the key words that
will be used in the exercises, and practice saying them.
To begin, click the bookcase, or Word Practice.
You will be given two choices.
Conversation Words, shown here, are key
words. You click the word and it will be
spoken by Monica. You will then say the
word.
Automatically, Monica will say the word
again, and this will be followed by the word
you said, which has been recorded.
This allows you to hear what you sound like.
You can then listen again, re-record, or go
on to the next word.

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Conversation Words differ in that an image
is shown with the word, to contextualize
that vocabulary item.
You click the word and it will be spoken by
Monica. You will then say the word.
Automatically, Monica will say the word
again, and this will be followed by the word
you said, which has been recorded.
This allows you to hear what you sound like. You can then listen again, re-record, or go on to
the next word.
Sentence Practice
You will get a chance to practice some short sentences which are often used in daily life.
There are five sentences for you to practice.
Click Sentence Practice, as shown below
The sentences will be presented to you, spoken and then you will repeat. Monica will then
let you know if your pronunciation and intonation were correct. If so, there is instant
feedback (Perfect!).
If it is not a good sentence, you will get a chance to Try Again.
There are 5 sentences presented each time (from a bank of 110 sentences).

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Lessons (with Conversation)
This exercise allows for conversation practice with voice recognition. Click on the blue book
(Lessons/Courses) to proceed.
You will get the following choices.
Choose Conversation to continue.
(Selecting Phonetic Symbol will provide pronunciation practice. See the section on
Pronunciation to learn more about that process.)

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From within this screen, you will find a menu of categories on the left.
Select one category and there are a variety of scenarios to choose from.
(Notice the level of the dialogue on the top-left corner of each scenario.)
Pro Tip:
The conversations are leveled. The tags at the top-left of each conversation box indicate
the level. Start with Fundamental, then Basic, Intermediate, and then challenge yourself
with Advanced level conversations. Each higher level is longer, and has more difficult
words and grammar.

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Select the scene and then click the PLAY button (center) to start the dialogue.
In each lesson, the dialogue will be modeled. Listen and pay attention to the characters.
Pro Tip:
Use the left and right arrows to the side of the boxes to find more
scenarios based around that category topic.

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When the conversation ends, you will be given a choice to play either character. You will
then embody that person and read their part of the dialogue shown on the screen.
Click here to Play Amanda
Now you will speak directly with Doris. When there is a MIC icon on the screen, it is your
turn to talk (you do not need to click that icon or any button… just speak).
You will be given feedback on your reply
Pro Tip:
Speak clearly and ONE TIME only. The mic will record your voice and then
compare again a native speaker. All of that happens in 1-2 seconds (unless it is
a long passage). Just say once, and then be quiet.

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When you are finished, you will see how
many of the tasks you have done. You
will need to do this a few times to get all
5 stars. To get those, you will need to
play each of the characters, do their role
perfectly and so on.
Repetition is a very good thing, and this
series encourages a lot of repetition,
which leads to fluency.
Experiment with these options, in the
box, to turn on and off the text on the
screen, and so on.
We are always looking for ways for you
to challenge yourself when learning
English!
When finished with this section, click the BACK button on the controller to return to the
category page, or keep clicking the BACK button to get back to the Study Room (with
Monica).

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Quiz
The Quiz is a listening/speaking
test, which you will find by clicking
on the paper & pencil.
There are a series of 5 questions
(random questions) which will be
spoken. After each question, you
will then be given a multiple
choice of 4 answers, from which
you will need to SPEAK your
answer.
There is an immediate score after
each question.

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Listen to the question carefully…
Choose the best answer, and SAY the answer.
If correct, it will be shown in green.
If not, it will be shown in red.
Your performance will be scored. 5/5 is perfect,
but 4/5 is still excellent!
Click the arrow to try another quiz.
Click the door to return to the Study Room (with
Monica).
Pro Tip:
When you see the MIC, you need
to speak. You do NOT need to
click/hold the button or icon, just
say it once, and then be quiet (as
the VR records your voice and
checks your answer).

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Dr. Andy Curtis, Ph.D.
From 2007 to 2011, Dr. Andy Curtis was the Director of the
English Language Teaching Unit at the Chinese University of
Hong Kong and a professor in the Faculty of Education there.
Prior to 2007, he was the Executive Director of the School of
English at Queen’s University in Canada, and a professor at
the School for International Training in the USA. He is
currently teaching online within the Graduate School of
Education at Anaheim University, based in California, USA.
From 2015 to 2016, he served as the 50th President of
TESOL International Association. In 2016, he received one of
the Association’s 50-at-50 Awards, when he was voted one
of the Fifty Most Influential Figures in the Field, over the last
50 years. He has published more than 100 articles, book
chapters and books, including Learning About Language Assessment: Dilemmas, Decisions,
and Directions (2015, National Geographic/Cengage Learning), co-authored with Kathi
Bailey. He is the editor of a nine-book TESOL Press series ELT In Context (2015-2017), and
also the editor of a five-book series, Applied Linguistics for the Language Classroom (2017,
Palgrave Macmillan). The ALLC series includes his book on Language Teaching Methods and
Methodologies. Recently, he has been identified as a ‘pioneer’ in the new field of Peace
Linguistics.

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Title Description
Greet a friend Ruby and Andy meet at a grocery store.
Have a friend visiting Jennifer has Sarah over for coffee.
Talk about family background Jennifer explains to Sarah about her family.
Chat abouot weather Sarah and John talk about the rainy weather.
Make plans for the weekend John tells Jennifer about his weekend plans.
Plan to celebrate birthday Tim and Andy talk about Emma's birthday.
Rent an apartment Andrew discusses what he is looking for with a real estate agent.
Move to a new apartment Vanessa and Andrew talk about furnishing their new apartment.
Protect the environment Vanessa and Andrew talk about recycling and saving the planet.
Go for a new hairstyle Doris tells Amanda about her new hairstyle.
Send a package at the post office Jennifer speaks with a post office clerk about sending a package.
Open an account in a bank Sarah gets help from a teller to open a bank account.
Pick up the laundry Mason collects Jessica's laundry for dry cleaning.
Ask about one's job Joseph and Jeffrey meet for the first time and talk about their jobs.
Meet a new classmate Andy gets to know his new classmate Tim.
Talk about learning English Andy talks to Tim about his English, and that he wants to improve.
Discuss the topic of the report Tim talks to Andy about a food report he will do.
Have a part-time job at the coffee shop Eric starts a conversation with Rita, who is serving him coffee.
Attend a job interview Joseph is interviewing Sarah for a job at his company.
Describe the job Katie tells Sarah about the job that she has been hired for.
Be late for work Sarah apologies to Michael for being late for work.
Have a computer problem Jeffrey helps Vanessa with a computer problem.
Pick up a guest at the airport Katie greets Steven Lin at the airport.
Discuss work schedule Vanessa and Jeffrey discuss a work proposal.
Install an anti-virus program Katie helps Sarah with a computer problem.
Prepare for a trade fair Jeffrey and Vanessa prepare for a trade fair in Shanghai.
Buy bus tickets A traveller buys a bus ticket from a ticketing agent.
Have a spontaneous stay at the hotel A traveller speaks with a receptionist about a room at a hotel.
Check in at a hotel A receptionist helps Mr. Andreson check in at a hotel.
Complain about the room Emily has an air conditioning problem at a hotel.
Extend one's stay at the hotel Luke wants to stay at a hotel for two more days.
Check out of a hotel A receptionist helps Mr. Andreson check out of the hotel.
Check in at the airport Kevin gets help to check in for his flight.
Ask about a delayed flight An airline agent helps Mr. Andreson deal with a delayed flight.
Declare lost baggage An airline agent helps Kevin with a lost bag.
Wait for a connecting flight Kevin and Mr. Anderson wait for their next flight together.
Take the Airport Express Train A traveller gets help from the Information Desk about getting into town.
Take the airport bus Kevin gets help from the Inforation Desk about an airport bus.
Rend a car Luke rents a car from a car rental agent.
Talk about the trip Jessica and Luke talk about a trip.
Ask for directions A traveller asks a stranger for directions to a post office.
Take a bus Kevin asks another passenger for the way to the Transportation Center.
Consult the tourist Information Center Kevin gets help from a Tourist Information clerk about city tours.
Take the tour bus A tour bus driver helps Kevin with some of his questions.
Let's do some water activities Robert and Emily talk about water sports.
Discuss the schedule for the next day of the trip Robert and Emily talk about what they will do tomorrow.
Talk about the exhibits at the museum Robert and Emily talk an Egyptian exhibit at a museum.
Inquire about the exhibition Robert gets help from a museum guide.
Use a GPS map Amanda and Joseph use a GPS map to find a friend's house.
Do extreme sports Robert and Emily talk about extreme sports such as bungee jumping and skydiving.
Plan to attend a concert Emma tells Tim about here plans to attend a concert in Japan.
Buy postcards A tourist center clerk helps Kevin get some postcards.
Order the steak A waitress helps a customer with their order.
Invite someone for dinner Katie invites Sarah out to an Italian restaurant.
Order the meals A waitress helps a customer with their order, and suggests a good dessert.
Comment on the meals Katie and Sarah talk about their meals at an Italian restaurant.
Treat a friend to dinner Katie treats Sarah to dinner.
Use apps to find a place for dinner Tim and Emma look for a place to eat, using an app.
Order food at a hotdog stand Henry orders food at a food stand.

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Have afternoon tea Emma and Ruby take an afternoon tea break.
Order coffee Amanda orders coffee from a coffee shop barista.
Dislike vegetables Eric talks about the vegetables that he does not like.
Talk about cuisine Sarah and Jennifer talk about different foods that they like.
Try a new recipe Vanessa and Andrew prepare baked fish at home.
Talk about local cuisine Andy and Ruby talk about the food in Shanghai, and their favourite dishes.
Buy a shirt Jessica talks to a sales clerk about buying a shirt.
Make a shopping list John and Jennifer make a list of food they need to buy.
Shop at a supermarket John and Jennifer buy the food from their shopping list.
Consult the information desk in a department store Jessica gets some help from a department store Information Desk.
Shop for a necktie A store clerk helps Ken find a tie.
Shop at an electronics and computer store Chris gets help from an electronics store clerk, to find a tablet.
Exchange a product A customer needs to exchange a cell phone they recently bought.
Complain about a product Chris needs to return a tablet that is not working properly.
Claim value-added tax refund Luke wants to get a VAT refund from a customer service clerk.
Spend money on clothes Amy and Doris discuss clothing items they wish to buy.
Bargain over the price Amy tried to get a cheaper price on jewelry from a street vendor.
Find an end table in a garage sale Vanessa and Andrew looks for bargains at a garage sale.
Shop online Luke and Jessica talk about things they like to buy online.
Meet a guest at the airport Katie meets Steven Lin at the airport.
Meet a neighbor for the first time Jennifer meets her new neighbour, Sarah, who is from China.
Share ways to contact each other Eric and Rita share contact information.
Chat with a friend Chris and Henry have a short, casual conversation.
Arrange a trip Rita and Eric decide to take a trip together.
Make a date to see a movie Tim and Emma make a plan to go see a movie.
Discuss dress codes for parties Jeffrey and Vanessa talk about what he should wear for a cocktail party.
Have a barbecue Joseph and Amanda prepare for a barbecue party that they will be hosting.
Share dating experience Ruby and Emma talk about guys they have recently gone on a date with.
Meet Internet friends Meeting people online that you are playing games with.
Have a quarrel with his girlfriend Tim tells Andy about the problems he is having with his girlfriend.
Split up with her boyfriend Emma tells Ruby about Tim, the guy she just broke up with.
Comfort a heartbroken friend Andy helps Tim get over his breakup with Emma.
Ask about one's physcial state Robert asks Emily if she is feeling alright.
Don't feel well Katie is feeling sick, and tells Daniel about how she is doing.
Go to see a doctor Katie is quite sick, so she goes to see a doctor.
Have a physical examination Dr. Jones advises Daniel about his health.
Go jogging Daniel is worried about his health, so tells Jeffrey that he will start jogging.
Apply for membership at a sports center Daniel talks to a clerk at a sports center about joining a gym.
Chat about workouts Katie and Jeffrey talk about their workouts at the gym.
Sign up for an exercise course Katie wants to sign up for a Cardio Sculpt class at a gym.
Let's eat healthy food Daniel and Katie decide to try to eat healthier food.
Be under pressure at work Jeffrey tells Andrew about the pressures he is under at work.
Relieve stress Andrew advises Vanessa about how she can reduce stress in her life.
Enjoy music Doris and Amanda talk about the kinds of music they like.
Discuss the air pollution problem Rita and Eric talk about air pollution.

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Fundamental
Basic
Intermediate
Advanced
Daily Life
Greet a friend
Host a friend
Family
background
Talk about
weather
Plans for the
weekend
Birthday party
Rent an
apartment
Move to a new
apartment
Protect the
environment
Get a new
hairstyle
Send a package
Open a bank
account
Pick up laundry
Work and Study
Ask about one's
job
Meet a new
classmate
Talk about
learning English
Discuss report
topics
Coffee shop part
time work
A job interview Describe your job
Late for work
Computer
problems
Pick up a guest at
the airport
Discuss work
schedule
Install anti-virus
program
Prepare for a
trade fair
Traffic and Accommodation
Buy a bus ticket
Spontaneous
hotel stay
Hotel check in
Complain about a
room
Extend a hotel
stay
Hotel checkout
Check in at the
airport
Ask about a
delayed flight
Declare lost
baggage
Wait for a
connecting flight
Airport express
train
Take an airport
bus
Rent a car
Recreation and Tourism
Talk about a trip
Ask for directions Take a bus
Tourist info
centre
Take a bus tour Water activities
Schedule the
next day of trip
Museum exhibits
Inquire about an
exhibition
Use a GPS map
Do extreme
sports
Plan to attend a
concert
Buy postcards
Food and Drink
Order a steak
Invite someone
for dinner
Ordering meals
Comment on
meal
Treat a friend to
dinner
Use app to find a
restaurant
Ordering at a
hotdog stand
Afternoon tea Order coffee
Vegetables you
don’t like
Talk about cuisine Try a new recipe
Talk about local
cuisine
Going Shopping
Buy a shirt
Make a shopping
list
Shop at a
supermarket
Department store
information
Shop for a
necktie
Shop at a
computer store
Exchange a
product
Complain about a
product
Claim a VAT tax
refund
Spend money on
clothes
Bargain over
prices
Find an end table
at a garage sale
Shop online
Social Activities
Meet a guest at
the airport
First time to
meet a neighbour
Share ways to
contact
Chat with a
friend
Arrange a trip
Make a date to
see a movie
Discuss dress
options for party
Have a barbecue
Share dating
experiences
Meet internet
friends
Quarrel with a
girlfriend
Split up with
boyfriend
Heartbroken
friend
Healthy Life
Ask about one’s
physical state
Not feeling well See a doctor
Get a physical
exam
Go jogging
Sports centre
membership
Chat about
workouts
Sign up for an
exercise course
Eating healthy
food
Being under
pressure at work
Relieving stress Enjoying music
Discuss air
pollution

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AE1 - Greet a friend (Fundamental)
Ruby Adams Hi, Andy. How have you been?
Andy Chen All right. And you?
Ruby Adams Just keeping busy.
Andy Chen What are you busy with?
Ruby Adams I am working on my report.
Andy Chen I see. Good luck.
A01 - Have a friend visiting (Int)
Jennifer Morris It's really nice to have you here, Sarah. Just make yourself at home.
Sarah Yang Thanks for inviting me. Your home's beautiful and comfortable, Jenny.
Jennifer Morris Thank you, Sarah. Have some coffee, and help yourself to the
cheesecake.
Sarah Yang Thanks. They're my favorites.
Jennifer Morris I bought the cake from the bakery this morning.
Sarah Yang Is it the bakery around the corner?
Jennifer Morris Yes, it is. Their cheesecake is perfect with coffee, and their cookies are
amazing, too.
Sarah Yang I haven't been to that bakery yet. Actually, I am still not very familiar
with this area.
Jennifer Morris I can show you around the neighbourhood later this afternoon if you
like.
Sarah Yang Wow, that'd be awesome. It's so kind of you to say so. Thanks a million.
Jennifer Morris No trouble at all. I'm glad I can help.

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A02 - Talk about family background (Int)
Sarah Yang Is this your family?
Jennifer Morris Yes. These are my parents-in-law, and this is John's brother. They are
twins.
Sarah Yang No wonder they look so much alike. And who is this beautiful lady?
Jennifer Morris Oh, that's John's older sister, Laura. Actually, she's working in Shanghai
now.
Sarah Yang Really? What does she do?
Jennifer Morris She's a financial analyst. She works for a local bank there.
Sarah Yang I see. Have you been there to see her?
Jennifer Morris Not yet, but we are planning to go soon. We'd also like to stop in your
hometown, Suzhou.
Sarah Yang You absolutely have to visit there. I can ask my little brother to show you
the sights. He's a travel agent.
Jennifer Morris That'd be great! I'll tell you before we go.
Sarah Yang Okay, great!
A03 - Chat about weather (Basic)
Sarah Yang Good afternoon, Mr. Morris.
John Morris Hi, Sarah. Sheesh! It's raining cats and dogs!
Sarah Yang Yup, it sure is! Is it always like this in this season?
John Morris Not really. It usually doesn't rains so hard. Do you get a lot of rain in your
hometown?
Sarah Yang Uh-huh, we have a rainy season in the beginning of summer.
John Morris Does it rain as hard as this?
Sarah Yang Yeah, sometimes. During summer and early fall, we have typhoons, too.
John Morris Do they cause serious damage?
Sarah Yang Only sometimes. But overall the weather is pretty nice all year round.
John Morris That's great. In winter we have snowstorms, and now we have rain storms
like this.

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A04 - Make plans for the weekend (Int)
John Morris Jenny, do we have any plans this weekend?
Jennifer Morris Not that I know of. What's up?
John Morris Mr. Bennet invited us to his wife's art exhibit. Would you like to go with
me?
Jennifer Morris Sure. He's your boss, so I had better show up. And I like Mrs. Bennet a
lot.
John Morris Is Saturday afternoon ok with you?
Jennifer Morris Oh, I forgot I'd promised Sarah I'd visit her home this Saturday
afternoon. How about Saturday morning?
John Morris I'm going to play baseball with the guys at work from nine to eleven.
Jennifer Morris So that leaves Sunday.
John Morris Sunday's good. I'm free all day.
Jennifer Morris Me, too. Then I can do the laundry at home on Saturday morning.
A05 - Plan to Celebrate a Birthday (Basic)
Tim Davis Hey, Andy. Do you know this Friday is Emma's birthday?
Andy Chen Nope, I didn't know. Have you got any plans?
Tim Davis Not yet. What about if I give her a surprise party?
Andy Chen I don't think she's the kind of girls who love getting surprised.
Tim Davis How do you usually celebrate your birthdays here?
Andy Chen We just get together with family or friends, and eat and have fun.
Tim Davis Well, at least I should find a nice birthday gift for Emma.
Andy Chen Uh-huh, that'd be good for your relationship.
Tim Davis Can you go to the mall with me after class? I need your opinion.
Andy Chen Sure. No problem.

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A06 - Rent an apartment (Int)
Andrew Moore I'm looking for a two-bedroom apartment with a balcony.
Letting Agent Let's see… I think this is what you are looking for. It's on Green Avenue.
Andrew Moore Is that in a quiet neighborhood? My wife doesn't like noise.
Letting Agent Yes, it is quiet and safe. The apartment's on the 10th floor.
Andrew Moore Sounds good! How much is the rent?
Letting Agent It's fourteen hundred dollars a month, including utilities and
maintenance fees.
Andrew Moore How much of a security deposit do I have to pay?
Letting Agent The security deposit is two-month's rent. We also require the first
month's rent up front.
Andrew Moore Okay. Hmm… are pets allowed in this building?
Letting Agent Yes, but pets aren't allowed to disturb neighbors.
Andrew Moore That'd be fine. Our cat won't cause a nuisance. So may I see the place
first?
Letting Agent Definitely. Let me get the key.
A07 - Move to a new apartment (Int)
Vanessa Moore Andrew, don't you think the end table's kind of in the way?
Andrew Moore Yeah, a little bit. Maybe we could just move the sofa to make room for
it.
Vanessa Moore Then the sofa will be too close to the wall.
Andrew Moore Hmm…why don't we place the end table up against the wall?
Vanessa Moore That sounds pretty good. There's a socket on the wall. We can get a
trendy lamp for the table.
Andrew Moore That's great. With a lamp, it'd become a cozy corner for reading.
Vanessa Moore We need some cushions for the sofa, too.
Andrew Moore I'd like to put a round dining table by the windows.
Vanessa Moore That's a lovely idea. Just imagine the sunshine pouring in while we're
having breakfast.
Andrew Moore Would you like to shop online or in person?
Vanessa Moore I prefer visiting a furniture store to see what I can find.

27
A08 - Protect the environment (Adv)
Vanessa Moore Andrew, can you help me clean up the kitchen?
Andrew Moore Sure! I'll take out the trash.
Vanessa Moore But don't throw those two containers away. I'll reuse them for pepper
and cinnamon.
Andrew Moore Okay. How about these glass jars?
Vanessa Moore They can be recycled, but leave two for me. I'll turn them into planters
for the herbs.
Andrew Moore You're really concerned about the environment, aren't you, Vanessa.
Vanessa Moore Well, just look at climate change and energy crisis. You've got to do
something!
Andrew Moore You're right. We can't keep wasting our natural resources.
Vanessa Moore That's for sure, so from now on, remember to turn the faucet off when
you brush your teeth or shave.
Andrew Moore Yes, ma'am, I won't forget next time!
A09 - Go for a new hairstyle (Adv)
Doris Amanda, your apartment's got a beautiful view.
Amanda Morgan Thanks. Have you just been to the hair salon, Doris?
Doris Yeah, I went to get a haircut yesterday afternoon.
Amanda Morgan I like your new hairstyle. It makes you look youthful and energetic, and it
fits the shape of your face.
Doris Really? Thanks! I was going to get a perm, but the hairstylist convinced
me to just get a layered cut.
Amanda Morgan The layers give your hair body without perming. Did you have your hair
dyed?
Doris I only got some red highlights. What do you think of it?
Amanda Morgan I love the color. It's brilliant but not too bright. You've got a really good
hairdresser.
Doris Yup, I've been with her for five years. Sometimes I'm afraid she'll move
somewhere else.
Amanda Morgan Ha, no wonder people say a woman's relationship with her hairdresser is
unique.

28
A10 - Send a package at the post office (Adv)
Jennifer Morris Hi, I'd like to send a package to China, please.
Post Office Clerk You need to fill out this customs form. Please list the contents in detail.
Jennifer Morris Sure. Is there a weight limit for a parcel to China?
Post Office Clerk Yes, the total weight of your package may not exceed 66 pounds. Let's
see... your package is only 9 pounds.
Jennifer Morris Good! How long will it take to get to Shanghai if I send it by Priority Mail
International?
Post Office Clerk Normally, it takes from 6 to 10 days.
Jennifer Morris All right, Priority Mail International, please.
Post Office Clerk The content's value of your package is $500. Do you want to buy
additional insurance coverage?
Jennifer Morris Yes, I do, and I'd like to get the return receipt, too.
Post Office Clerk Sure. That'll be 90 dollars and 20 cents.
Jennifer Morris Ok, here you go.
Post Office Clerk Here's your receipt.
A11 - Open an account in a bank (Int)
Sarah Yang Hello, I'd like to open a bank account.
Teller What type of account would you like to open?
Sarah Yang Both a checking and a savings account.
Teller Sure. To open these accounts, you'll need to make an initial deposit of at
least $50.
Sarah Yang I'll be depositing $500 today. I'd like to put $250 in each account.
Teller Ok. I'll set up your accounts right now. May I see your ID, please?
Sarah Yang Can I use my passport?
Teller Absolutely. How do you pay your bills? By mail or online?
Sarah Yang Actually, I have no idea. I've just moved here. Which would you recommend?
Teller Most customers are paying bills online. We recommend it, too. Less paper.
Sarah Yang I see. Set this up with my new account, please.
Teller Sure. Ok, here's your debit card.

29
A12 - Pick up the laundry (Basic)
Jessica Thanks for coming to collect my laundry, Mason.
Mason No problem.
Jessica Only the blazer needs dry cleaning.
Mason Do you want these shirts pressed?
Jessica Yes, please.
Mason All right. Anything else?
Jessica I'd like this sweater hand washed in cold water, so it won't shrink.
Mason Absolutely. Could you sign the laundry slip?
Jessica Sure. Here you are. When will it be done?
Mason The day after tomorrow.
Jessica Okay. Thanks.
BE1 - Ask about one's job (Fundamental)
Joseph Morgan My name's Joseph, and you?
Jeffrey Taylor I'm Jeffrey. Nice to meet you.
Joseph Morgan I'm pleased to meet you, too.
Jeffrey Taylor Joseph, what do you do?
Joseph Morgan I work for a trading company. What about you?
Jeffrey Taylor I own a small company.
B01 - Meet a new classmate (Basic)
Andy Chen Hello, I'm Andy Chen. And you?
Tim Davis Hi, I am Tim Davis. Nice to meet you, Andy.
Andy Chen I'm pleased to meet you, too. Where are you from, Tim?
Tim Davis I'm from New York. I came here to learn Chinese and study the culture.
Andy Chen Do you speak Mandarin?
Tim Davis Not very well, but I can understand Mandarin. My grandmother is Chinese.
Andy Chen Great! So are you taking this course?
Tim Davis Uh-huh, I want to know more about Chinese history, but I'm afraid it'll be too
difficult for me.
Andy Chen If you have any questions, feel free to ask me.
Tim Davis Thanks! That's really nice of you.

30
B02 - Talk about learning English (Int)
Tim Davis Hey, Andy, what are you up to?
Andy Chen I'm looking for some English courses online.
Tim Davis How come? Are you going to take some?
Andy Chen Yup, I plan to study abroad after graduation. I need to polish up my English.
Tim Davis I think you speak English fluently enough.
Andy Chen If I want to go to graduate school in the States, my English has to be really
good.
Tim Davis So, what kind of English courses do you need?
Andy Chen Some vocabulary and grammar courses for the TOEFL exam. I also need
someone to take a look at my English composition.
Tim Davis I'll do that for you if you like. Or maybe, in exchange, you can teach me how
to read Chinese.
Andy Chen That's a great idea! I really need an English tutor.
Tim Davis And I need someone to help me with my Chinese.
B03 - Discuss the topic of the report (Adv)
Andy Chen Tim, have you thought of any topic for the group report?
Tim Davis No, not yet. I'm having trouble keeping up with reading the textbooks and
handouts.
Andy Chen Professor Lin said we can do a comparative research. Why don't we compare
Chinese and American cultures?
Tim Davis That's a good idea. I can handle the American part. That'd be easier for me.
Andy Chen Sounds good. But which part of the culture should we focus on? Difference in
family values?
Tim Davis No, it's too common. How about the historical development of food customs
in US and China?
Andy Chen That sounds interesting! It's a good topic for us since we're both foodies.
Tim Davis Exactly. Okay, so let's start gathering information about this topic first.
Andy Chen Okay! Next time we meet, we can organize what we've found.
Tim Davis The English materials should also be translated into Chinese. We can do it
together.
Andy Chen And then I'll put together the PowerPoint presentation.
Tim Davis I'll help you with that, too.

31
B04 - Have a part-time job at the coffee shop (Basic)
Rita Wang Here's your cappuccino, sir.
Eric Gordon Thanks! Say, are you new here? I don't think I've seen you before.
Rita Wang Yes, I am. I started this part-time job this Monday.
Eric Gordon So are you still a student?
Rita Wang Yes, I am a freshman at the university.
Eric Gordon What are you majoring in?
Rita Wang English. That's why I am working here. I can practice my English with foreign
customers.
Eric Gordon I see. We'll be seeing a lot of each other, then, since I'm a regular here. By
the way, my name is Eric Gordon.
Rita Wang I'm Rita Wang. Would you like some cookies with your coffee, Mr. Gordon?
Eric Gordon Sure. I'll have two, please.
B05 - Attend a job interview (Adv)
Joseph Morgan From the CV, we see that you graduated from Nanjing University with a
degree in English. Have you taken any business courses?
Sarah Yang Yes, I minored in business. I took some courses in the Business
Administration Department.
Joseph Morgan That's good! Have you had any experience of this type of job?
Sarah Yang Yes, I was the personal assistant to the COO of Shanghai Toys Company
for 3 years.
Joseph Morgan Do you enjoy the work as a PA?
Sarah Yang Yes, I do. I like to make arrangements, including scheduling meetings or
planning business travel.
Joseph Morgan Great! And how are your computer skills? What programs are you
familiar with?
Sarah Yang I am proficient in Word, Excel, and PowerPoint. And I can type 60 words
per minute.
Joseph Morgan Excellent! Please tell me your strengths and how they would make you
suited for this job.
Sarah Yang I am very organized. I can manage and file data efficiently. This is an
important quality for a PA.
Joseph Morgan And would you mind working overtime sometimes?
Sarah Yang Not at all. My husband always says I'm a workaholic. That wouldn't be a
problem at all.

32
B06 - Describe your Job (Adv)
Katie Miller Hi, Sarah. I'm Katie Miller, Michael's executive assistant. Welcome to our
company.
Sarah Yang Thank you! It's a pleasure to meet you, Katie.
Katie Miller This is your badge. Remember to clock in and out every day.
Sarah Yang I will, thanks! What does my daily routine involve?
Katie Miller Your job is to deal with incoming emails, make appointments, and prepare
documents for meetings.
Sarah Yang Do I need to attend meetings and take minutes?
Katie Miller Nope. I'll do it, but sometimes you'll arrange travel and accommodation for
Michael.
Sarah Yang Ok, I see. Is there anything else I should pay attention to on the job?
Katie Miller No, not that I can think of. Don't worry. Michael is a nice boss.
Sarah Yang Thanks a lot, Katie. I'm looking forward to working with you.
Katie Miller Me, too. If there's anything I can help with, just let me know.
B07 - Be late for work (Basic)
Sarah Yang Michael, I'm sorry I'm late. I got stuck in traffic.
Michael Anderson Don't worry about it.
Sarah Yang It'll never happen again, I promise.
Michael Anderson That's all right. Do I have any meetings today?
Sarah Yang No, you don't, but you've got a conference call tomorrow afternoon.
Michael Anderson Have you emailed me the agenda?
Sarah Yang Yes, I sent it to you yesterday evening before I left the office.
Michael Anderson Ok, thanks!

33
B08 - Have a computer problem (Int)
Vanessa Moore Jeffrey, could you give me a hand? I need you to look at my computer.
Jeffrey Taylor Sure. What's up with your computer?
Vanessa Moore A Word document I've been working on has just disappeared.
Jeffrey Taylor Have you tried opening the file again?
Vanessa Moore Yup, but I can't open it, and the error message says "there are problems
with the contents."
Jeffrey Taylor Did you save the file while you were working?
Vanessa Moore Doesn't Word automatically save your documents?
Jeffrey Taylor It only saves the files at certain intervals. You may lose the stuff you've
just keyed in.
Vanessa Moore Really!? Oh, no! I'd just finished this huge statistical table.
Jeffrey Taylor You might not have lost too much data, but first of all we have to recover
the file.
Vanessa Moore You bet! I need to send it to a client by tomorrow.
B09 - Pick up a guest at the airport (Int)
Katie Miller Welcome to Boston, Mr. Lin. I'm Katie Miller, Michael's Executive Assistant.
Steven Lin It's nice to meet you, Ms. Miller.
Katie Miller How was the flight?
Steven Lin Pretty good. There was a bit of turbulence, but it wasn't too bad.
Katie Miller After sixteen hours in an airplane seat, it must feel great to be on the ground
again.
Steven Lin You can say that again. I'm glad to be out of that plane and walking around.
Katie Miller We've booked you a room. I'll take you to the hotel, so you can take a rest
and freshen up.
Steven Lin Perfect, thank you for all the arrangements.
Katie Miller My car's in the parking lot. Come this way, please. Let me carry your bag for
you, Mr. Lin.
Steven Lin Oh, that's all right! It's not very heavy.

34
B10 - Discuss work schedule (Adv)
Vanessa Moore I sent you a proposal for the launch party yesterday. Have you had a
chance to look at it?
Jeffrey Taylor Yes, it looks fine. Will we meet the deadline?
Vanessa Moore Actually, we're about a week late.
Jeffrey Taylor I know your workload's heavy since David's taking annual leave and
Sophia's off on maternity leave.
Vanessa Moore That's all right. I can handle most of the work.
Jeffrey Taylor Great, thanks! Have we got the patent approval on the new product?
Vanessa Moore Not yet. I'll write them an email to inquire about the status later.
Jeffrey Taylor Good. If the schedule is tight, we can outsource the editing and
translation of the user's manual.
Vanessa Moore Okay. I was just going to mention that.
Jeffrey Taylor No sweat. Let's do it. I'll help arrange the launch party, too.
Vanessa Moore Thanks! We're going to knock 'em dead!
B11 - Install an anti-virus program (Int)
Sarah Yang Sorry to bother you, Katie. There's something wrong with my computer.
Katie Uh-oh, what's wrong?
Sarah Yang I clicked on the attachment of a letter from one of our clients, and my
computer totally crashed.
Katie What kind of file is the attachment? An exe file?
Sarah Yang Well, I'm not quite sure. It didn't seem to be an exe. Do you think my
computer has a virus?
Katie It's fairly unlikely. All the computers in our office have an anti-virus program
installed.
Sarah Yang Yeah, I remember we have an anti-spyware program and a firewall, too.
Katie That's right. So I don't think your computer's got a virus.
Sarah Yang That's a relief! I'll try to reboot the computer.
Katie If that doesn't work, just call the MIS department. They'll send someone to
help you.
Sarah Yang Ok, I'll do that. Thanks!

35
B12 - Prepare for a trade fair (Int)
Jeffrey Taylor How's the preparation for the exhibition in Shanghai going?
Vanessa Moore I've got in touch with the event organizers and made sure we'll have a
booth.
Jeffrey Taylor Good! Will they provide any promotional activities?
Vanessa Moore Yes, but only two. I've signed up for one.
Jeffrey Taylor Great! It'll be a good chance to promote our latest products on the
global market.
Vanessa Moore I'll prepare several crates of leaflets, catalogues and brochures.
Jeffrey Taylor How about the design of the booth? It's important to make our exhibit
booth stand out.
Vanessa Moore Well, that's what I need to discuss with you.
Jeffrey Taylor Any problems?
Vanessa Moore They said we need to find a local designer by ourselves. Should we send
someone there to handle this?
Jeffrey Taylor Yes, let's talk about it in the meeting this afternoon and see who can
take care of this task.
CE1 - Buy bus tickets (Fundamental)
Traveler Is there a bus to the City Hall?
Ticket Agent Yes, you can take No. 10.
Traveler Okay, two tickets to the City Hall, please.
Ticket Agent That'll be 20 dollars.
Traveler Here you are.
Ticket Agent Here are your tickets. Have a nice trip.

36
C01 - Have a spontaneous stay at the hotel (Basic)
Traveler Hi, I’d like a single room.
Receptionist Let me check... Yes, we have one single room available.
Traveler How much is this single room?
Receptionist That'd be a hundred and twenty dollars for a one night stay.
Traveler Okay, I’ll take it for one night.
Receptionist Will that be cash or charge?
Traveler I'll charge it.
Receptionist Okay. Here’s your key. Checkout time is 12pm.
C02 - Check in at a hotel (Int)
Mr. Anderson: Good afternoon, I'd like to check in. I have a reservation.
Receptionist: May I have your name, please?
Mr. Anderson: Michael Anderson. Here's my passport.
Receptionist: Let me see... We have your reservation for two nights starting today. Please
fill out this form.
Mr. Anderson: Sure. By the way, I’m wondering if I can use the Internet in my room?
Receptionist: Certainly. We have Wi-Fi connections in each room and in the lobby as well.
Mr. Anderson: That’s great. Can I have the password? I’d like to use it right here.
Receptionist: No problem. Here’s the password. Your room number is 507. Here's your
room key.
Mr. Anderson: Okay, great. Thanks a lot.
Receptionist: You’re welcome. If there's anything you need, please call the front desk. Enjoy
your stay.

37
C03 - Complain about the room (Int)
Room Attendant Ma'am, here are the skirt hangers you asked for.
Emily Thank you! And I just found the air conditioner doesn't work well.
Room Attendant What exactly is the problem, Ma'am?
Emily It's not cold enough. I've turned it up full blast, but it doesn't work.
Room Attendant We are sorry about that. I will report this to Engineering right away. Any
other problems, Ma'am?
Emily Oh, could you tell me where the iron is?
Room Attendant It is in the upper drawer of the wardrobe.
Emily Thanks a lot for your help.
Room Attendant Is there anything I can do for you, Ma'am?
Emily No, that's all I need. Thanks!
Room Attendant It's my pleasure. We really apologize for your inconvenience.
C04 - Extend one's stay at the hotel (Basic)
Receptionist Good morning, sir. What can I do for you today?
Luke Laurence I'd like to stay another two days.
Receptionist Could I have your name and room number?
Luke Laurence Luke Laurence in Room 807.
Receptionist I'm sorry, Mr. Laurence. Room 807 has been reserved for the following
two days.
Luke Laurence Then could you reserve another room for me?
Receptionist Certainly. A double room with a king-size bed?
Luke Laurence Yes, just the same.
Receptionist Mr. Laurence, you'll transfer to Room 810 and that'll be from May 6th
to
May 8th
.
Luke Laurence Okay, great. Thank you!
Receptionist It's my pleasure.

38
C05 - Check out of a hotel (Int)
Receptionist: Good morning, sir. What can I do for you?
Michael Anderson Yes, I'd like to check out. Here's my room key.
Receptionist: Okay, let me figure out your bill. Thank you for waiting. That's a total of
two hundred fifty-eight dollars.
Michael Anderson Are you kidding? Would you mind letting me have a look at it?
Receptionist: Not at all, sir. Here you are.
Michael Anderson Excuse me. What are these charges?
Receptionist: Oh, these are the phone charges and these are for something from the
bar.
Michael Anderson Thanks... Well, it seems to be right. I'll charge it.
Receptionist: Just a moment, please…Could we have your signature in the blank
below?
Michael Anderson OK. I'd like to have a receipt, please.
Receptionist: Here it is. We're pleased to serve you. Come again soon!
C06 - Check in at the airport (Adv)
Check-in Clerk Good morning, sir. Where're you flying to today?
Kevin Lee I'm flying to LA, and then I have a connecting flight to New York.
Check-in Clerk Okay, how many bags are you checking in?
Kevin Lee Just one. And I have one carry-on.
Check-in Clerk Could you put your check-in baggage on the scale?
Kevin Lee Sure. Can you check my bag through to New York?
Check-in Clerk No, I can't. You need to pick it up in LA and go through customs there.
Kevin Lee Is a four-hour layover long enough to go through customs?
Check-in Clerk Yes, it'll be more than enough. Let's see... Mr. Lee, would you like a
window or an aisle seat?
Kevin Lee A window seat, please.
Check-in Clerk Okay, great, you're in seat 14A. Here's your boarding pass. Your flight
leaves from Gate 12. Boarding begins at 10:30. Have a great trip!
Kevin Lee Sure! Thank you very much.

39
C07 - Ask about a delayed flight (Adv)
Michael Anderson Excuse me! Has Flight 182 to LA been delayed?
Airline Agent B Yes, sir. All flights are rescheduled due to bad weather conditions. The
new departure time will be announced later.
Michael Anderson Will it be a long delay? I'm afraid I'll miss my connecting flight to Boston
at eight tonight.
Airline Agent B That's really hard to say. It'll depend on when the fog lifts.
Michael Anderson So do you think I need to change the connecting flight now?
Airline Agent B You don't need to, if your connecting flight is on the same ticket.
Michael Anderson Yup, both flights are on one ticket.
Airline Agent B Then we'll book you onto a later flight in case you miss it.
Michael Anderson But what if you don't have another flight to Boston when I arrive.
Airline Agent B We'll find you a flight on another airline if we can't accommodate you.
Michael Anderson That's great. I have an important meeting tomorrow morning.
C08 - Declare lost baggage (Adv)
Airline Agent A Good afternoon, sir. How can I help you?
Kevin Lee I've just arrived from Beijing, and my baggage seems to be missing.
What should I do?
Airline Agent A No worries, sir. Can I have your boarding pass and baggage claim tag?
Kevin Lee Sure, here you are.
Airline Agent A Did you have a layover in Los Angeles, Mr. Lee?
Kevin Lee Yes, I did, and I went through Customs with my baggage.
Airline Agent A The tracking system shows your baggage is on the next flight.
Kevin Lee So when can I get my baggage back?
Airline Agent A Around nine o'clock tonight. Please fill in this lost baggage form. We'll
deliver it to your hotel as soon as it arrives.
Kevin Lee Okay… Here you go.
Airline Agent A Mr. Lee, we're truly sorry for this problem.
Kevin Lee It's ok. Thanks for your help.

40
C09 - Wait for a connecting flight (Int)
Kevin Lee Excuse me. Do you happen to know the way to Terminal Six?
Michael Anderson Yes, I'm on my way there now. Just follow me.
Kevin Lee Thanks! There's a shuttle bus to Terminal Six, isn't there?
Michael Anderson Yeah, but I prefer walking there through the airside connector.
Kevin Lee How long will it take to Terminal Six via the airside connections?
Michael Anderson Around 15 minutes. What time's your connecting flight going to depart?
Kevin Lee In an hour and a half, at Gate 60.
Michael Anderson You've got plenty of time, no need to rush.
Kevin Lee Thank you very much for your help. It's the first time I've come to the
States by myself.
Michael Anderson No problem. Are you here on business or vacation?
Kevin Lee On vacation. I'm going to stay in New York for ten days.
Michael Anderson Great. I hope you have a good time.
C10 - Take the Airport Express Train (Basic)
Traveller Excuse me, what's the best way to get downtown?
Airport Information Clerk Where exactly would you like to go in the city?
Traveller 8th Avenue in Midtown.
Airport Information Clerk Then you can take either the subway or a shuttle bus.
Traveller Do I need to transfer?
Airport Information Clerk If you take the airport bus, that'll take you directly to Midtown.
Traveller Okay, I'll take a bus. Where do you buy tickets?
Airport Information Clerk You can get a ticket at the ground transportation counter or
from ticket agents.
Traveller Where's the counter, please?
Airport Information Clerk It's over there, on the right side of the lobby.
Traveller Thanks a lot for your help.
Airport Information Clerk You're welcome.

41
C11 - Take the airport bus (Int)
Kevin Lee Excuse me, what's the most convenient way to get downtown?
Airport Information Clerk The fastest way is to take the Airport Express Train.
Kevin Lee Where do you get on the train?
Airport Information Clerk You can go to the platform. It's on the upper level.
Kevin Lee Where do you get tickets?
Airport Information Clerk You can buy a ticket at one of the automatic ticket machines.
Kevin Lee Okay, thanks. Oh, by the way, where can I get a MetroCard?
Airport Information Clerk You can get one either at the ticket machine or at the kiosk
across from the machine.
Kevin Lee Can I buy a one-week subway pass at the same time?
Airport Information Clerk Certainly. You can do that on the machine, too.
C12 - Rent a car (Int)
Luke Laurence I'd like to rent a car.
Rental Agent What kind of car would you like? We have sedans, vans, SUVs, and RVs.
Luke Laurence I'd like a sedan, please.
Rental Agent All right, here's a catalog of our cars.
Luke Laurence Well, let me see. I like this one. Can I get a silver one?
Rental Agent Certainly! How long do you want to rend it for?
Luke Laurence Four days. What's your daily rate?
Rental Agent It's $50 a day with unlimited mileage. That includes insurance.
Luke Laurence Do I have to fill up the tank when I return it?
Rental Agent Yes, gas isn't included. May I have your driver's license, passport, and
credit card, please?
Luke Laurence Sure! Here you are. Do I need to show you my international driving
permit?
Rental Agent Yes, you do, if you don't have a local driver's license.

42
DE1 - Talk about the trip (Fundamental)
Jessica Luke, how was your trip?
Luke Laurence It's awesome.
Jessica Was the food good?
Luke Laurence It was wonderful, too.
Jessica How were the people there?
Luke Laurence They were really friendly.
D01 - Ask for directions (Int)
Traveller Excuse me. I'm sorry to bother you, but could you tell me how to get to the
nearest post office?
Passers-by Sure, no problem. There's a post office branch not too far from here.
Traveller How long does it take to get there?
Passers-by It's about a 5 minute walk. See the convenience store by the corner?
Traveller Yeah, on the right side, right?
Passers-by Yeah, that's it. Just go past the convenience store and take the first right.
Traveller Okay, take a right after the convenience store?
Passers-by Uh-huh, then go straight to the next block and the post office will be on your
left.
Traveller Thanks a lot for your help!
Passers-by No problem. Have a nice day.
D02 - Take a bus (Basic)
Kevin Lee Excuse me. Could you tell me which bus goes to the Transportation Center?
Passenger Well, you can take the B10.
Kevin Lee How long does it take to get there?
Passenger About 20 minutes.
Kevin Lee Do you know how often a B10 comes by?
Passenger Maybe once every 10 minutes. You can check the timetable over there.
Kevin Lee Okay. And how much is the fare?
Passenger 60 cents. They don't make change on the bus.
Kevin Lee I think I have enough. Thanks a lot.
Passenger Sure thing.

43
D03 - Consult the tourist Information Center (Adv)
Tourist info clerk Good morning, Sir. What can I do for you?
Kevin Lee Good morning. I am thinking about taking a tour of the city. Do you
have any recommendations?
Tourist info clerk We have 3 tour routes for you to choose from. First, could you tell me
how long you'll be here?
Kevin Lee Two days. I'll leave for next stop tomorrow evening.
Tourist info clerk Okay, we've got one route that goes to a theme park and a ranch outside
the city. It'll take you a whole day.
Kevin Lee Hmm, I'm not into theme parks. I prefer beautiful scenery or interesting
cultural heritage.
Tourist info clerk Then, Sir, you can choose route 2. That'll take you to the museum and
Cultural Memorial Park.
Kevin Lee Good, that's more my style. Where is the park?
Tourist info clerk It's located on a hill on the north side of the city. You've got a great view
of the whole city from up there.
Kevin Lee That sounds like just what I want. Thanks for your help.
Tourist info clerk It's my pleasure, Sir. Hope you have a nice trip.
D04 - Take the tour bus (Int)
Kevin Lee Excuse me! Is this the City Tour Bus Route 2?
Tour Bus Driver Yes, it is. This is the route to the Museum and Cultural Memorial Park.
Kevin Lee Thanks! Can I get off at any stop along the route?
Tour Bus Driver Sure. With the one-day ticket, you can hop in and off the bus as many
times as you like.
Kevin Lee Awesome! And where can I get the bus schedule?
Tour Bus Driver It is posted at each stop. You can also download the tour bus app to
view the route map.
Kevin Lee Will the app tell me the arrival time of the next bus?
Tour Bus Driver Yes, it will. Click a stop, and you can also find an introduction to the
must-see sites nearby.
Kevin Lee Wow, that's really convenient. Thanks for your information.
Tour Bus Driver Don't mention it!

44
D05 - Let's do some water activities (Int)
Robert It's a beautiful day out. Would you like to go to the beach early today?
Emily Sure, what would you like to do?
Robert How about going snorkeling?
Emily Sounds good, but don't you want to go surfing?
Robert No, not today. The waves aren't big enough. It's a good day for snorkeling and
diving.
Emily I've heard the coral reefs are beautiful here.
Robert Yup, and you can see tropical fish along the coral reefs, too.
Emily Then, scuba diving might be a better choice.
Robert Hmm... you're right. I can get some shots with my underwater camera.
Emily Okay, I am ready. Let's go have fun.
D06 - Discuss the schedule for the next day of the trip (Adv)
Emily Robert, what are our plans for tomorrow?
Robert If you like, we can do some more sports.
Emily Like what? We've just been swimming and diving all day.
Robert Would you like to try bungee jumping? It'd be awesome to jump down right next
to the waterfall.
Emily The idea of bungee jumping is too scary for me. I'd rather just sunbathe on the
sand.
Robert Okay, let's do it this way. I'll go bungee jumping in the morning, and you can just
kick back on the beach.
Emily Well, ok. And in the afternoon we can visit the museum together.
Robert Yes, that's it. We can't miss the Historical Museum.
Emily The travel guide says the exhibitions there are worth seeing.
Robert While we're at it, we can buy some souvenirs in the shops around the museum.
Emily Yeah, that's a good idea.

45
D07 - Talk about the exhibits at the museum (Adv)
Robert The ancient Egyptian artifacts are so amazing!
Emily Really! It's been thousands of years, and they look brand new. That's incredible.
Robert I've found some of the paintings on the artifacts are mythical.
Emily I guess they just reflect some religious beliefs of the ancient Egyptians.
Robert Yeah, the relics give us an idea of how they lived four thousand years ago.
Emily The whole exhibition's really impressive.
Robert We're lucky. Most of the artifacts are borrowed from the British Museum.
Emily I'm glad we decided to visit the museum. What do you want to see next?
Robert How about the Mayan Culture Exhibition? They have a large collection of Mayan
antiquities.
Emily Sounds great. Let's go. But which room is the exhibition in?
Robert Just wait here. I'll go ask the museum guide over there.
D08 - Inquire about the exhibition (Basic)
Robert Excuse me. Could you tell me which way to the Mayan Culture
Exhibition?
Museum Guide Certainly, sir. It's on the third floor.
Robert Do you offer guided tours in English for this exhibition?
Museum Guide Yes, we do. The next guided tour will begin in an hour.
Robert Hmm, we can't wait till then. Can we rent an audio guide player?
Museum Guide Of course. The audio tour information desk is right at the entrance.
Robert What's the cost for each rental?
Museum Guide It's free, and you can get the booklet, too.
Robert Thanks a lot.
Museum Guide You're welcome. Enjoy your visit.

46
D09 - Use a GPS map (Int)
Amanda Morgan Honey, are you sure we're at the right place?
Joseph Morgan Nope, actually not. I've never been in the west side of the city before.
Amanda Morgan I guess we're lost. We'd better check the map.
Joseph Morgan Alright. Let me see... Oops, we're going in the wrong direction.
Amanda Morgan What does the map say? How far are we from Oliver's house?
Joseph Morgan The GPS map says we still have a couple of blocks to go.
Amanda Morgan Does it say how long it'll take to walk there?
Joseph Morgan About 20 minutes.
Amanda Morgan Aren't there any shortcuts?
Joseph Morgan Nope. We can take a taxi if you're tired.
Amanda Morgan Never mind, I enjoy walking.
D10 - Do extreme sports (Int)
Robert Bungee jumping was an unforgettable experience. You should really give it a try.
Emily Weren't you scared when you jumped off the bridge?
Robert Nope, not at all. It's amazing to watch the waterfall rushing down so close up.
Emily I just can't understand why you guys take all these risks doing extreme sports.
Robert It's not so dangerous as you think. The organizers have lots of safety procedures.
Emily All right. What will you try next?
Robert I'd like to try skydiving.
Emily Oh, I'm afraid of the heights. I'd rather go diving in the sea.
Robert If you prefer water, you can try white water rafting.
Emily White water rafting? Okay, this is more my style.
Robert Great, let's go shoot some rapids next time.

47
D11 - Plan to attend a concert (Basic)
Emma Chang How do you like the movie's theme song?
Tim Davis Not bad, but it's not my type of music.
Emma Chang Oh, it's not? But it's sung by my favorite band.
Tim Davis Really! I didn't know that.
Emma Chang Actually, I'm planning to go to their concert in Japan.
Tim Davis No kidding! Go all the way to Japan just for a concert?
Emma Chang I'm serious. It's the first time they're going on an Asian Tour.
Tim Davis Go for it, then. It's a rare chance.
Emma Chang You bet. I'm a big fan, so I can't miss it, and I can take a trip while I'm at it.
Tim Davis That'll be a lot of fun.
D12 - Buy postcards (Int)
Kevin Lee Do you have any postcards?
Tourist info clerk Yes, we have some scenery postcards of this city.
Kevin Lee Great. That's exactly what I want.
Tourist info clerk They're free gifts exclusively for our guests.
Kevin Lee Really? Can I have one of each?
Tourist info clerk Certainly. You can take as many as you like.
Kevin Lee I like to send postcards to my friends when I travel.
Tourist info clerk Me, too, and I love to receive postcards from friends who're traveling
abroad.
Kevin Lee Yeah, it's always heartwarming to hear from a friend far away.
Tourist info clerk Exactly. I usually mail myself a postcard from abroad, too.
Kevin Lee That sounds great. Maybe I should send one to myself this time.

48
EE1 - Order a steak (Fundamental)
Waitress How would you like your steak, sir?
Diner I'd like my steak medium-well.
Waitress What side dishes would you like?
Diner Caesar salad, please.
Waitress Would you like anything to drink?
Diner I'd like red wine.
E01 - Invite someone for dinner (Basic)
Katie Miller Hey, Sarah. Are you doing anything tonight?
Sarah Yang Nothing much. Why?
Katie Miller Why don't we have dinner together after work?
Sarah Yang Sure. I'd love to. Thanks for asking me.
Katie Miller What are you in the mood for?
Sarah Yang I don't know. Any suggestions?
Katie Miller Do you like pizza? There's a great Italian restaurant nearby. They're famous
for their pizza.
Sarah Yang Hm... I am not much of a pizza eater.
Katie Miller How about pasta? This restaurant is also well-known for its pasta.
Sarah Yang I am crazy about spaghetti. A total pasta lover.
Katie Miller Great. Then we'll do that.

49
E02 - Ordering Meals (Int)
Waitress: Good evening, sir. Are you ready to order?
Diner: Yes. I'll have the chef's salad as a starter.
Waitress: OK, what would you like for the main course?
Diner: I'd like to have the baked salmon with green olive sauce.
Waitress: Would you like some French fries or mashed potatoes on the side?
Diner: I'll have some French fries, please.
Waitress: No problem. Would you like anything to drink?
Diner: Tonic water, please. And I'd like to have some dessert. Any suggestions?
Waitress: Well, I personally like the chocolate sundae the best.
Diner: Sounds delicious. Please bring me one, then.
Waitress: Sure. Your order will be served soon.
E03 - Comment on the meals (Basic)
Katie Miller Sarah, how do you like the spaghetti?
Sarah Yang It couldn't be better. I love it.
Katie Miller How about the sauce? The white wine sauce is their specialty.
Sarah Yang Yes, you can taste the wine in it. Very tasty!
Katie Miller I'm glad you like it.
Sarah Yang I really enjoy the meal! I'll be sure and come again.
Katie Miller We can come together every now and then.
Sarah Yang Sure, that's a lovely idea.
E04 - Treat a friend to dinner (Int)
Sarah Yang Everything is delicious. Even the dessert is surprising.
Katie Miller Yes, the tiramisu is so good that I finished it all. I'm totally stuffed.
Sarah Yang I can't eat another bite, either. It's pretty late. Shall we leave now?
Katie Miller Yeah, we'd better. I'll have an early meeting with Michael tomorrow morning.
Let's take a look at the check.
Sarah Yang How much should I pay?
Katie Miller Oh, Sarah, put your purse away. This is on me.
Sarah Yang No, Katie, let's split it. You already treated me to lunch yesterday.
Katie Miller Let me pick up the tab tonight. I've been thinking about giving you a welcome
party.
Sarah Yang Oh, Katie, you are so kind to me.
Katie Miller I'm really happy to have you here to share my work.
Sarah Yang All right, but let's go Dutch next time.

50
E05 - Use apps to find a place for dinner (Adv)
Tim Davis That was a good movie. How did you like it?
Emma Chang The plot was original, and I love the acting. Uh-oh, it's almost seven o'clock.
Tim Davis No wonder I'm hungry. Let's get something to eat. Do you know of any good
restaurants around here?
Emma Chang Nope. Actually, I don't hang out around here often, just maybe once in a blue
moon.
Tim Davis Well, let's see if we can find a nice place for dinner on this restaurant guide
app.
Emma Chang Yeah, this app's easy to use, and their restaurant reviews are reliable. Let me
see…
Tim Davis Does it recommend any places we can go?
Emma Chang Uh-huh, there's a Thai food restaurant near here. They rate it 4.3 out of 5
stars.
Tim Davis I love Thai food, but I remember you don't care for spicy food.
Emma Chang I'm in the mood for something hot and sour today. It's getting cold these
days.
Tim Davis Okay, let's go get some spicy Thai coconut soup.
E06 - Order food at a hotdog stand (Basic)
Stand Owner Good morning. What'll it be today?
Henry I'll have a combo no. 3, please.
Stand Owner Do you want any toppings on your hot dog?
Henry Cheese and onions. Could you give me more onions?
Stand Owner No problem. How about the sauce? Ketchup, chili, or mustard?
Henry I'd like ketchup and mustard, please.
Stand Owner And drinks? Coke or Sprite?
Henry Please give me Coke.
Stand Owner Okay, here you are. Hot dog, fries, and a coke. That'll be four bucks.
Henry Here you go, thanks!

51
E07 - Have afternoon tea (Int)
Emma Chang Would you like some sugar and milk for your coffee?
Ruby Adams No, thanks. I prefer black coffee, and it goes well with chocolate.
Emma Chang How is the brownie? Their brownies are very popular with girls.
Ruby Adams It's superb. I like its rich flavor of chocolate, and it's not too sweet. Want to
try some?
Emma Chang Thanks. But I'd better pass. I'm watching my weight now.
Ruby Adams Come on. You're in great shape. And the lemon mousse cake is high in
calories, too.
Emma Chang The mousse cake's low-sugar and low-calorie.
Ruby Adams Really? And how does it taste?
Emma Chang It's absolutely yummy. It tastes slightly sweet and sour, and the mousse's
smooth.
Ruby Adams I may order one next time, but I am a chocoholic.
Emma Chang That's for sure! I've never heard of you turning down chocolate!
E08 - Order coffee (Int)
Barista Good morning! What can I get you?
Amanda Morgan I'd like a grande skinny cappuccino and a double shot latte.
Barista What size would you like for the latte?
Amanda Morgan A grande, too. Oh, I'd also like a venti Americano with room for milk.
Barista Sure. Anything else besides the coffee?
Amanda Morgan No, thanks, that's all. Make that to go, please.
Barista Okay. That'll be $12.30 all total.
Amanda Morgan Here you go.
Barista Thanks. Just a moment. We'll call you when your order's ready.
Amanda Morgan Great. Thank you.

52
E09 - Dislike vegetables (Int)
Rita Wang Eric, you don't like carrots, do you?
Eric Gordon Ha, you got me. I don't like how they taste.
Rita Wang Carrots are good for your eyes.
Eric Gordon I know, but I just can't stand their taste.
Rita Wang I noticed you didn't touch broccoli or peas, either. Don't you care for
vegetables?
Eric Gordon Yes, I eat vegetables, but I'm not a big fan. Actually, I prefer cauliflower to
broccoli.
Rita Wang Aren't they quite similar?
Eric Gordon No, they aren't. They only look similar. Broccoli has a stronger and greener
flavour.
Rita Wang Well, what other vegetables do you like?
Eric Gordon Hmm….Ok, I have to say I'm more a meat eater than a veggie eater.
E10 - Talk about cuisine (int)
Sarah Yang Do you cook very often, Jenny?
Jennifer Morris Nope, not very often, but I like to cook. How about you?
Sarah Yang I love cooking. It's wonderful to put together all sorts of ingredients to
make a dish.
Jennifer Morris What kind of dishes do you usually cook? Chinese food?
Sarah Yang Yeah, Chinese food, of course, but I enjoy making Italian food, too.
Jennifer Morris Oh, yes, I know you like pasta. So do you cook it by yourself?
Sarah Yang Sure! Spaghetti's really easy to make, and I sometimes make lasagna.
Jennifer Morris Really? I tried to make it once, but I messed it up.
Sarah Yang Maybe we can make it together some time.
Jennifer Morris Definitely. I'd like to make Chinese food, too. Could you teach me how
to do that?
Sarah Yang No problem, anytime.

53
E11 - Try a new recipe (Adv)
Vanessa Moore We haven't had dinner at home for a while. Let's cook something for
dinner tonight.
Andrew Moore Sure, what do you want to make?
Vanessa Moore Baked fish with sesame seeds. I found this new recipe on the net.
Andrew Moore Baked fish? That sounds good. What do we need to make the dish?
Vanessa Moore The recipe calls for fish, onions, sesame seeds, garlic, lemon juice, and
red pepper.
Andrew Moore Do we have enough lemon juice? The recipe says we need ten
tablespoons.
Vanessa Moore Yes, I bought a bottle of lemon juice yesterday. Okay, I'll cook the onions
and make the sauce with sesame seeds.
Andrew Moore What should I do? Sprinkle the baking dish with breadcrumbs and
parsley?
Vanessa Moore Uh-huh, then we put the fish in the dish and pour the sauce over it.
Andrew Moore Finally, cook the fish in the oven for twenty-five minutes. That sounds
fairly simple.
Vanessa Moore Yeah, it's quite easy to make. Let's get started with it.
E12 - Talk about local cuisine (Adv)
Andy Chen How do you like the food in Shanghai, Ruby?
Ruby Adams It's a lot different from American food, but I'm getting used to the food here.
Andy Chen Have you found any local cuisine you like?
Ruby Adams Yeah, I like the spare ribs with rice cake a lot.
Andy Chen That's a typical Shanghai dish. Do you like the rice cake?
Ruby Adams Yes, I love it. It's tasty and chewy, and the spare ribs gravy is rich and
appetizing.
Andy Chen Great, some of my foreign friends don't like rice cake. Have you eaten
steamed soup dumplings?
Ruby Adams Oh, yes, they're my favorite. The broth inside the dumplings is delicious.
Andy Chen Steamed soup dumplings are popular with foreign tourists. If you like them,
you can try pot stickers, too.
Ruby Adams What's the difference between them?
Andy Chen The bottom of a pot sticker is crispy since it's pan-fried.
Ruby Adams That sounds good. I'll definitely try that someday.

54
FE1 - Buy a shirt (Fundamental)
Jessica Do you have this shirt in blue?
Sales Yes, what size do you take?
Jessica I'm a medium.
Sales Please wait here for a moment, ma'am.
Jessica And can I try on this skirt first?
Sales Certainly! The fitting rooms are over there.
F01 - Make a shopping list (Adv)
John Morris Jenny, there's nothing in the fridge but veggies.
Jennifer Morris Do we have any eggs? I am going to make cheese and mushroom
omelet tonight.
John Morris Nope, we don't have any eggs. We should go to the supermarket. Let's
make a shopping list first, so we won't forget anything.
Jennifer Morris I need some carrots, onions and mushrooms. Remember to jot that
down.
John Morris We are running out of toilet paper and shampoo, too.
Jennifer Morris And no coffee, either. Is that on your list?
John Morris Uh-huh, I've got that. Here's the list. Is there anything I've forgotten?
Jennifer Morris Uh-oh, you forgot the eggs! And maybe some beef and pork chops.
Umm… and a carton of milk. Do you want anything else?
John Morris Yeah, I need ice cream. It's boiling hot today.
Jennifer Morris Ok, two tubs of ice cream. I guess that's everything. Oh, John, don't
forget the wallet and the car keys.
John Morris I've got them. Let's go.

55
F02 - Shop at a supermarket (Adv)
John Morris Jenny, I've got the toilet paper and shampoo.
Jennifer Morris I can't decide which variety of mushrooms I should buy, button
mushrooms or oyster mushrooms?
John Morris I prefer oyster mushrooms. Are they good in omelet?
Jennifer Morris Yes, they are. So oyster mushrooms it is. Can you grab me a packet of
purple onions?
John Morris Sure. Here you are. Do we have everything?
Jennifer Morris Well, let me check. Hmm, I don't see any coffee and ice cream in the
shopping cart.
John Morris I'll get them, but where is the beverage section? They keep changing
everything around.
Jennifer Morris It's on aisle 6, next to the aisle where they've got cookies.
John Morris Okay, gotcha. And what flavor ice cream would you like?
Jennifer Morris Vanilla. Oh, and John, get me two cans of chocolate wafer roll. I have a
buy one get one free coupon for that.
John Morris Okay. See you at the checkout counter.
F03 - Consult the information desk in a department store (Basic)
Information desk clerk Good evening, Ma'am. How can I help you?
Jessica Yeah, where are the jeans?
Information desk clerk Jeans? That'd be in women's casual.
Jessica And which floor is it on, please?
Information desk clerk It's on the third floor, right next to the elevators.
Jessica Thanks! Oh, and women's shoes?
Information desk clerk On the second floor. Take the escalator, and you'll see it right there.
Jessica By the way, how late are you open today?
Information desk clerk Until nine o'clock.
Jessica Thanks a lot.
Information desk clerk My pleasure. Enjoy your shopping.

56
F04 - Shop for a necktie (Basic)
Sales: Good afternoon, sir! May I help you?
Ken Moore Yes, I'm looking for a tie.
Sales: All our ties are in this section. How do you like this one? It's made of silk.
Ken Moore Hmm, it looks nice, but I'd like something not so formal.
Sales: Maybe you'd like a different style. How about this narrow one?
Ken Moore It's pretty cool. I'll take this one. How much is it?
Sales: Let's see. It's sixty-nine dollars plus tax.
Ken Moore Can I get it gift wrapped? It's for my brother.
Sales: Certainly. Is there anything else I can get you, sir?
Ken Moore No, that's all for today. Thank you.
F05 - Shop at an electronics and computer store (Adv)
Saleswoman Sir, are you looking for anything in particular?
Chris Yes, I'm looking for a tablet, but I'm not sure which one is best. Can you
recommend me any?
Saleswoman Would you prefer a stand-alone or a convertible tablet?
Chris What's the difference between these two types?
Saleswoman A convertible tablet comes with a detachable keyboard. You can use it as a
laptop replacement.
Chris Well, I'll use it just for surfing the web and watching films. I don't need a
high-end tablet.
Saleswoman Then, how about this one? It's the latest model.
Chris It's kind of heavy. I'd like one that's easy to use with one hand. Do you have
any smaller models?
Saleswoman Sure! This one is super-compact and powerful. It's the lightest model, and
it's on sale this week.
Chris Looks good to me. Does it come with a guarantee?
Saleswoman Yes, it has a one-year parts and labor guarantee.
Chris Good. I'll take this one.

57
F06 - Exchange a product (Basic)
Saleswoman Good afternoon. How may I help you?
Customer I'd like to exchange an item.
Saleswoman What do you want to exchange?
Customer I bought a cellphone in your store three days ago, but now it doesn't work.
Saleswoman May I ask what's wrong with it?
Customer I don't know why the phone always turns off by itself.
Saleswoman I see. Do you have your receipt with you?
Customer Sure, here it is.
Saleswoman I’m very sorry about that. We'll give you a new one.
Customer Thank you very much.
F07 - Complain about a product (Int)
Chris I bought this tablet last month, but I'm having a problem with it.
Saleswoman What's wrong with it?
Chris The low battery warning kept popping up yesterday.
Saleswoman Did you keep the tablet on for a long time?
Chris Less than an hour. The battery had just been fully charged. May I return it?
Saleswoman I'm really sorry, but after more than a month, we can't refund your money.
Chris But I think it was already defective when I bought it. I didn't drop it or
anything.
Saleswoman You can send it back to the company and ask them to replace it.
Chris What should I do if I really want to return it?
Saleswoman Maybe you can contact the company and demand a refund from them.
Chris Okay, I'll try that. Thanks!

58
F08 - Claim value-added tax refund (Int)
Luke Laurence Excuse me. Can I claim my VAT refund here?
Customer Service Clerk Yes, you can. Please show me the goods you bought.
Luke Laurence Here they are.
Customer Service Clerk And your passport and the receipts, please.
Luke Laurence Sure, here you go. Should I fill in a tax-free form?
Customer Service Clerk Yes, here's the form. Please make sure to fill in your departure date.
Luke Laurence Okay….I think I've got everything. Here you are.
Customer Service Clerk How would you like to receive the refund, in cash or to credit card?
Luke Laurence Send it to my credit card, please.
Customer Service Clerk Here are your documents. Please remember to get them stamped
at Customs, sir.
Luke Laurence Ok, gotcha. Thanks a lot.
F09 - Spend money on clothes (Int)
Amy What do you think of these jeans? Do they look good on me?
Doris Sure, they're just the right size. I think they're a perfect fit.
Amy OK, I'll take these. Have you seen anything you like?
Doris I'm thinking about buying this crewneck sweater. I like the knitting pattern.
Amy It looks too big for you. You can ask for a smaller one.
Doris All right, but this turtleneck is beautiful, too. What do you think of it?
Amy It's flattering and doesn't look bulky.
Doris I still prefer that light green crewneck.
Amy I'm going to take these jeans and the turtleneck.
Doris I'd like to get this chiffon dress, too. It's on sale. But I don't have enough cash on
me.
Amy Don't worry. They take credit cards.

59
F10 - Bargain over the price (Int)
Street Vender These accessories are all handmade, and their styles are all the latest fashion.
Amy What's this necklace made of?
Street Vender It's made of sterling silver. It goes well with your blouse.
Amy How much does it cost?
Street Vender Those're $45 each.
Amy Ooh, that's a bit high for me. Can you give me a lower price?
Street Vender It's a little expensive, but the agate pendant is a unique design you won't find
anywhere else.
Amy I like it, but it's over my budget. What if I take it and this cuff bangle
together?
Street Vender The bangles cost $40 each, but okay… they're yours for $80.
Amy I'd take them for $75.
Street Vender You really drive a hard bargain, but okay, it's a deal.
F11 - Find an end table in a garage sale (Int)
Vanessa Moore Honey, have you seen the new end table in the living room?
Andrew Moore Yeah, it's elegant. Where did you get it?
Vanessa Moore I found it in a garage sale down the street this afternoon. It cost only
$25.
Andrew Moore What a good buy! It looks brand new. What else did you pick up?
Vanessa Moore Only the end table, but I want to buy a bookshelf for our study, too.
They have some cases.
Andrew Moore It sounds like a big sale. How long does it last?
Vanessa Moore It's a community garage sale and lasts for a week. Why don't we go take
a look tomorrow?
Andrew Moore Sure. I'd like to look for a microwave oven, too. Ours doesn't always
work well.
Vanessa Moore It's not a good idea to buy a used kitchen appliance. It might not be any
good even if it looks new.
Andrew Moore All right. Let's go look for a nice bookshelf.

60
F12 - Shop online (Int)
Luke Laurence Look at the price of the detergents. You can get them a lot cheaper
online.
Jessica Uh-huh, a lot of prices are lower online.
Luke Laurence Then why don't you order groceries and stuff online and have them
delivered to your door?
Jessica Well, for food, I still enjoy shopping at a supermarket because I can feel
and select what I like.
Luke Laurence So you don't do much shopping online?
Jessica Yeah, I do. I usually buy electronics and books online.
Luke Laurence How about clothes and shoes?
Jessica Nap, I prefer going to clothing stores and trying things on to see how
they look on me.
Luke Laurence I buy almost everything I need on the net. That way, I can save time and
money.
Jessica Don't you think you'd miss the fun of going shopping?
Luke Laurence Nope, not at all. I really enjoy shopping online.
GE1 - Meet a guest at the airport (Fundamental)
Katie Miller Excuse me! Are you Mr. Lin?
Steven Lin Yes, that's right.
Katie Miller How do you do, Mr. Lin? I'm Katie Miller.
Steven Lin How do you do, Ms. Miller!
Katie Miller How was your trip?
Steven Lin Very good.

61
G01 - Meet a neighbour for the first time (Basic)
Sarah Yang Hello, my name is Sarah Yang. I'm new here.
Jennifer Morris It's pleasure to meet you, Ms. Yang. I'm Jennifer Morris.
Sarah Yang Nice to meet you, too. But please call me Sarah.
Jennifer Morris And just call me Jenny. So, where are you from, Sarah?
Sarah Yang I am from China.
Jennifer Morris Which city in China?
Sarah Yang Suzhou, a very beautiful city near Shanghai.
Jennifer Morris Maybe I should visit there sometime.
Sarah Yang Sure, that'd be wonderful.
G02 - Share ways to contact each other (Int)
Eric Gordon Hi, Rita. Are you on your lunch break?
Rita Wang That's right. Eric, what are you drinking, the usual?
Eric Gordon You got it, a cappuccino. What're you up to?
Rita Wang Just surfing the net, and reading messages from my friends.
Eric Gordon Which social network do you use most often?
Rita Wang I post photos to both Instagram and WeChat, but when I chill with friends, it's
usually WeChat.
Eric Gordon Rita, is it okay if I send you a friend request on WeChat?
Rita Wang Of course, let me see. Here is my WeChat account.
Eric Gordon I got it. Thanks! Okay, now we are friends on WeChat. Wow, these pictures
are fantastic.
Rita Wang I enjoy taking selfies when I travel around.
Eric Gordon I like taking pictures and traveling, too. Maybe we can take a trip somewhere
together sometime.
Rita Wang Sounds like a good idea.

62
G03 - Chat with a friend (Basic)
Henry Hey, Chris, what's up?
Chris Not much! How about you?
Henry Not so good! I just dropped my phone.
Chris Oh, no! How did that happen?
Henry I was walking up the stairs swiping my phone, and it just slipped out of my hand.
Chris Does it still work?
Henry Yeah, it's okay, but the screen is a little scratched.
Chris You're really lucky. From now on, keep your eyes on where you're going, not on
your cell phone!
Henry I got you, man. I won't do that again! I may not be so lucky next time.
G04 - Arrange a trip (Int)
Rita Wang Eric, I've got a day off next weekend. How'd you like to take a trip together?
Eric Gordon Sure. But where should we go this time?
Rita Wang How about the West Lake in Hangzhou?
Eric Gordon I've heard the scenery there is fantastic.
Rita Wang Yes, it is famous for natural beauty and historical relics.
Eric Gordon We can take a train to Hangzhou, and then catch a bus to the lake, right?
Rita Wang Yes, you're right. The train trip isn't very long, but the scenery along the way
is really nice.
Eric Gordon What is there to do in Hangzhou?
Rita Wang We can rent a bike and cycle around the lake. Then we can try some local
delicacies.
Eric Gordon Oh, sounds like fun! I can't wait to go.

63
G05 - Make a date to see a movie (Int)
Tim Davis Emma, do you feel like going to the movies this afternoon?
Emma Chang Sure, I don't have any other classes today. Is there anything good playing?
Tim Davis There's a new horror movie about vampires.
Emma Chang You've got to be kidding. I can't take scary movies. I'll be up all night.
Tim Davis Okay, I'll see what else is playing. Hmm…which would you prefer: a sci-fi film
or a comedy?
Emma Chang I'm in the mood for a laugh. The midterm exams tired me out.
Tim Davis Then, how about this one starring Nicholas Hoult? It looks really funny.
Emma Chang Do you mean the one that was nominated for Best Comedy or Musical this
year?
Tim Davis Exactly. It's a box office hit, too. The plot sounds kind of weird and silly.
Emma Chang All right, that works for me. What time is it playing?
Tim Davis Let's go to the three o’clock show.
G06 - Discuss dress codes for parties (Basic)
Jeffrey Taylor I've been invited to a cocktail party of the art gallery this afternoon.
Vanessa Moore Which art gallery?
Jeffrey Taylor The one we have just started business with.
Vanessa Moore Oh, the new gallery on Main Street.
Jeffrey Taylor Right, that's the one. They said the party's semiformal.
Vanessa Moore Semiformal? So you're not supposed to wear jeans or sneakers.
Jeffrey Taylor Yup, that's why I'm wearing a suit today, but I guess I don't need to wear
a tie.
Vanessa Moore Well, for a cocktail party, you'd better have one on hand.
Jeffrey Taylor Don't worry! I always keep a tie at the office for emergencies.
Vanessa Moore That's wise of you!

64
G07 - Have a barbecue (Adv)
Joseph Morgan Honey, did you buy enough meat? We have some guests coming.
Amanda Morgan Well, I've got pork ribs, drumsticks, Buffalo wings, and some sausages.
Joseph Morgan Do we have beef and lamb? Michael is a beef-lover, and I remember
Katie like lamb.
Amanda Morgan Yes, I've got some chuck eye steaks and lamb breast.
Joseph Morgan I guess we have enough meat. How are we fixed for vegetables?
Amanda Morgan We're all set. I've got some sweet peppers and mushrooms.
Joseph Morgan I remember there are some onions and corn in the fridge. Can't have a
barbecue without those.
Amanda Morgan Right, and we have some asparagus, too.
Joseph Morgan Great, I love barbecued asparagus. Uh, leave the vegetables in the fridge
for the time being.
Amanda Morgan I'll get the ketchup and the barbecue sauce. You go turn on the gas grill
and let it heat up.
G08 - Share dating experience (Int)
Ruby Adams Emma, how's everything going with you and Tim?
Emma Chang Everything's going fine. He's a very nice guy.
Ruby Adams That's great news. You look really good together.
Emma Chang Thanks! How did it go between you and Ryan?
Ruby Adams It didn't go anywhere.
Emma Chang I thought he had a crush on you. Didn't he ask you out last Saturday?
Ruby Adams Yup, we went to a movie and had dinner together.
Emma Chang So how was your date with him?
Ruby Adams Quite nice, actually. The movie was a lot of fun, and the dinner was excellent,
too.
Emma Chang Then what did you think of Ryan?
Ruby Adams He's smart and he has a great sense of humor, but he's not my type.

65
G09 - Meet Internet friends (Int)
Chris Hello, I'm Chris, and what's your name?
Mia Hi, I'm Mia. What's your ID in the game?
Chris It's Sparkle. I always play as a warrior. How about you?
Mia I like to play as a cleric. My nickname in the game is Meko.
Chris Oh, so you're the one who often healed me in the quests. I didn't expect that I'd
have a chance to meet you.
Mia Are you surprised to learn that I'm a girl?
Chris Nope, not at all. Girls usually like to be healers in role-playing games.
Mia It's the first time I've ever met any of my internet friends. I'm a little nervous.
Chris Take it easy. They're all nice guys, and we've been talking and playing together
online for two years.
Mia Yeah, I know. I'm glad to meet you guys finally in real life.
G10 - Have a quarrel with his girlfriend (Adv)
Tim Davis I had a quarrel with Emma again last night.
Andy Chen What was it about?
Tim Davis She just came back from Japan, and she's going to go to Singapore for
another concert next month.
Andy Chen So did you get mad at her about it?
Tim Davis No, I didn't. I just tried to talk her out of spending so much money on
concerts.
Andy Chen But that's her money, and she really enjoys listening to pop music.
Tim Davis That's exactly what she said to me, but she got all sulky about it.
Andy Chen Maybe, if you're her boyfriend, you'd better not try to change her way of life.
Tim Davis I know, but I just couldn't help it, and I meant well.
Andy Chen You may mean well, but suggestions like that only cause arguments, and can
destroy a relationship.
Tim Davis You're right about that. We've been quarrelling over trifles a lot.
Andy Chen To make up, you ought to apologize to her first.

66
G11 - Split up with her boyfriend (Int)
Ruby Adams You look down today. What's up?
Emma Chang Tim and I broke up last week.
Ruby Adams How come? You said he was a really nice guy.
Emma Chang Yeah, he is, but we have a lot of differences.
Ruby Adams No two people are exactly the same. There's really no such thing as a match
made in heaven.
Emma Chang He's a down-to-earth guy and cares a lot about the future, but I prefer to
enjoy the present while I can.
Ruby Adams I see. So you've each got a different take on life.
Emma Chang We kept fighting a lot, and I got tired of that.
Ruby Adams Is there any chance of you two getting back together?
Emma Chang It's hard to tell now, but we've decided to remain friends.
Ruby Adams It's no one's fault, but this might take time.
G12 - Comfort a heartbroken friend (Int)
Andy Chen Ruby said you and Emma split up. Is that true?
Tim Davis That's true. I'm done with Emma.
Andy Chen I'm sorry to hear that. I thought things had gotten better.
Tim Davis No such luck. Actually, it was Emma who wanted to end our relationship.
Andy Chen Oh, I'm sorry! I don't know what to say.
Tim Davis Never mind. I know I was dumped.
Andy Chen I can only imagine what you're going through, but I'm always here for you.
Tim Davis Thanks, dude! I really need someone to talk to today.
Andy Chen Let's have a drink. Today sucks, but tomorrow will be better.
Tim Davis Yeah, time heals all wounds.

67
HE1 - Ask about one's physical state (Fundamental)
Robert Emily, are you okay?
Emily I am a little dizzy.
Robert You must be tired.
Emily Maybe. Could we take a rest for a while?
Robert Sure, I'll get you some water.
Emily Thanks, Robert.
H01 - Don't feel well (Int)
Daniel Miller Katie, you look tired. Are you ok?
Katie Miller (cough) I don't feel so good. I've got a headache and a sore throat.
Daniel Miller I guess you've caught a cold. Have you checked your temperature?
Katie Miller Not yet. Could you go get me the thermometer?
Daniel Miller Here it is. Let me take your temperature.
Katie Miller So what does it say?
Daniel Miller Oh my gosh, you are running a high fever.
Katie Miller No wonder I am shivering a little bit.
Daniel Miller You should take a sick day and see a doctor.
Katie Miller Ok, I will. Don't worry.
H02 - Go to see a doctor (Int)
Doctor Ms. Miller. Your throat is infected.
Katie Miller No wonder, it's really sore. I also have a terrible headache and feel dizzy.
Doctor Do you have any other symptoms?
Katie Miller Yes, I have a runny nose and my whole body aches.
Doctor When did you begin to feel sick?
Katie Miller I was fine yesterday, but woke up with a sore throat this morning. Have I got
a cold?
Doctor I think you have the flu. That's why you suddenly started running a high fever
and feel so sore.
Katie Miller So what should I do?
Doctor Just drink lots of water and take plenty of rest. I'm going to write you a
prescription. Are you allergic to any medication?
Katie Miller No. Not that I can think of.

68
H03 - Have a physical examination (Adv)
Dr. Jones Mr. Miller, let's take a look at your health report. First, you've gained some
weight this year and reached a BMI of 29.
Daniel Miller Yes, I know. I had more business dinners this past year, and couldn't find time
to get much exercise.
Dr. Jones A high BMI will lead to some weight-related diseases, especially
cardiovascular disease.
Daniel Miller I understand what you're talking about. I will keep an eye on that.
Dr. Jones Ok. Let's see. Your pressure blood is 118 over 73 and your heart rate is 80.
All at a healthy level.
Daniel Miller How did the blood test turn out? I'm worried about my blood sugar level.
Dr. Jones Ok. Blood test? Blood sugar, white blood cell count, and cholesterol are all
within the normal range.
Daniel Miller I'm glad to hear that. That's a relief.
Dr. Jones The urinalysis, the chest X-ray and the abdominal ultrasound reports show
that all is well.
Daniel Miller Is there anything in particular I should pay attention to?
Dr. Jones Be more careful about your diet and get regular exercise. And don't forget to
have your annual physical at the same time next year.
Daniel Miller Good enough. Thanks a lot, Dr. Jones.
H04 - Go jogging (Int)
Daniel Miller Good morning, Jeffrey. How are you doing?
Jeffrey Taylor Hey, Daniel! It's only 6:30. Do you always get up so early?
Daniel Miller No, not really. I'm going to start jogging regularly.
Jeffrey Taylor How come you suddenly want to jog?
Daniel Miller I just had my annual physical, and my doctor told me to lose some weight.
Jeffrey Taylor No kidding. You don’t look out of shape.
Daniel Miller Well, I am. The body fat scale says I am overweight.
Jeffrey Taylor All right. I guess I should join you. I need to burn some calories, too.
Daniel Miller Absolutely. If I have someone to jog with, I should be able to keep it up.
Jeffrey Taylor Ok, I'll give you a call tomorrow around 6:30 and we can go jogging together.
Daniel Miller Great. See you then.

69
H05 - Apply for membership at a sports center (Int)
Desk Clerk Good morning, sir. May I help you?
Jeffrey Taylor I'm thinking about doing some workouts to keep fit. Do you offer any training
classes?
Desk Clerk Yes, you can take strength training classes.
Jeffrey Taylor I heard you adapt classes to meet different level of fitness.
Desk Clerk That's right. We'll assess your physical fitness and tailor a work-out plan for
you.
Jeffrey Taylor So can I start working out with a personal trainer?
Desk Clerk Yes, when you become a member, you can begin your personal training.
Jeffrey Taylor What're the membership fees?
Desk Clerk We offer membership for one month, half a year and one year, with different
pay plans for each.
Jeffrey Taylor I'm afraid one year's too long for me.
Desk Clerk You can try one-month membership first. It's only $99.
Daniel Miller Okay, I'll sign up this.
H06 - Chat about workouts (Adv)
Katie Miller Hello, Jeffrey. I didn't know you are working out here.
Jeffrey Taylor Hi, Katie. What brings you here? Are you working out, too?
Katie Miller Not yet, but I'm planning to take exercise courses. Don't you go jogging with
Daniel every morning?
Jeffrey Taylor Yeah, I used to, but I've given it up. It's too hot even in the early morning. I'd
rather run on a treadmill.
Katie Miller I see what you mean. That's the same with me. I don't like to jog in the
street, either.
Jeffrey Taylor What courses did you have in mind?
Katie Miller Maybe some aerobics first. How about you?
Jeffrey Taylor I'm doing workouts with a trainer. He arranged a one-month workout plan for
me.
Katie Miller That sounds pretty efficient. What are you doing exactly?
Jeffrey Taylor I start with barbell curls, leg presses, and some lat pulldowns.
Katie Miller Wow, I can't wait to see what you achieve in a month.
Jeffrey Taylor Me, too. I hope I can get in better shape.

70
H07 - Sign up for an exercise course (Basic)
Desk Clerk Good evening, what can I do for you?
Katie Miller Hi, I'm interested in some exercise courses.
Desk Clerk Here's the schedule for this term. We have lots of fitness programs.
Katie Miller I'd like to do some aerobics first.
Desk Clerk If you like high intensity workouts, you can try kickboxing.
Katie Miller Kickboxing might be too much for me.
Desk Clerk Maybe you can start with our body sculpting class. It's not so rough.
Katie Miller Is it a cardio workout?
Desk Clerk Nope, it's non-cardio. If you prefer a cardio workout, you can take a Cardio
Sculpt.
Katie Miller That sounds better to me. I'll take this.
H08 - Let's eat healthy food (Adv)
Katie Miller Dan, you're pigging out on beer and chips again.
Daniel Miller Actually, this is the first time in a week. But I know these're junk food.
Katie Miller You just had fried chicken yesterday. I'm concerned about your health.
Daniel Miller Don't worry. I remember what Dr. Jones advised me to do. I'll watch my diet.
Katie Miller I understand those chips are really addictive. It's not easy to break that habit.
Daniel Miller I'll try to snack on fruit and vegetables instead.
Katie Miller We need to try to avoid fatty foods and high-calorie stuff, too.
Daniel Miller Well, I guess the best way is to cook at home. The food served in restaurants
is usually too salty and greasy.
Katie Miller Okay, let's cook a healthy meal together at least twice a week.
Daniel Miller That's a good idea. We can start this Saturday.

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