Valuepoint is a CMMI Level-5 organization offering managed services, including annual maintenance contracts (AMCs) and facility management services (FMS) to ensure system reliability and performance. They provide comprehensive IT support, asset management, and 24x7 service desk capabilities to reduce operational costs and enhance uptime. With over 26 years of experience and a diverse team of certified experts, Valuepoint serves more than 19,000 global clients across various sectors.

1. Valuepoint.co.in
MSO
Sanjay Yadav
Business Developer – Managed Services
MANAGED SERVICES
valuepoint.co.in | Since 1991
A CMMI Level-5 Organization

2. Valuepoint.co.in
OVERVIEW
A CMMI Level-5 Organization
0
Debt Fuelled Growth
13
Group
Companies
26
Years
2,500+
Employees
$77M
Group
Turnover
19,000+
Delighted
Customers
Worldwide
$4M
In
Investments
6 29
Countries Locations

3. Valuepoint.co.in
ANNUAL MAINTENANCE CONTRACTS (AMC)
A CMMI Level-5 Organization
Organizations cannot afford to have systems downtimes as it affects the business adversely. Annual
Maintenance Contracts or AMCs are critical for the maintenance and continuous performance of
systems. Valuepoint offers businesses regular check-ups to ensure that systems are in top-notch
condition and at peak performance through the year.
TYPES OF CONTRACTS:-
1. OEM (HP, DELL, CISCO etc.) & Multi Brand AMC’s
2. Multi Location / PAN India Support
3. Comprehensive / Labour AMC’s
4. Labour only Annual Service Contracts (ASC)
5. Labour + Spare Parts to a fixed amount / ON CALL
service
BENIFITS:-
1. Reduces unplanned expenses resulting from sudden and
unplanned repairs of the systems.
2. Assured 24/7 service from qualified technicians/engineers.
3. Planned services for your products.
4. Planned Preventive maintenance.
5. Genuine spare parts for your products ensure
performance reliability.

4. Valuepoint.co.in
FACILITY MANAGEMENT SERVICE (FMS)
A CMMI Level-5 Organization
Value point's IT Facilities Management Services ensures uninterrupted access and performance of your
IT infrastructure as per agreed SLAs (Service Level Agreements). Available 24/7 , Value point's Facility
Management Services team offers the requisite man power as well as specialized remote management
support required to keep your facilities ticking round the clock without a hitch.
Valuepoint manages your assets across IT vendors and captures all the service requests logged via mail,
telephone or the web.
SERVICES OFFERED:-
1. Call Management
2. Asset and Inventory Management
3. Vendor Management
4. End-User Services such as Desktop/Laptop Support,
LAN Management, Mail Management, etc.
BENEFITS:-
1. Reduce the total cost of operations
2. Client can focus on core business activities
3. Rationalize staffing costs
4. Optimize asset utilization
5. Facilitate service delivery
6. Improve uptime and system availability

5. Valuepoint.co.in
24X7 NOC SERVICES
Move from Reactive to Proactive to
Predictive
Introduce Hybrid Support by Optimizing
Onsite Resources
Access to Domain Experts from our NOC
Better Decisions with live Dashboards &
Smart Reporting
Expand to 24x7 Service window with
better ROI and SLA’s
Service Desk
 24X7 Service Desk
 First Call Resolution (FCR)
 Patch Management
 Incident / Problem / Change
Management
 Vendor Management
 CMDB
Endpoint Management
 Focus Based First Call
Resolution
 Asset Management
 Patch Management
 Policy Management
 End Point Security
 Anti-Virus Mgmt.
 Vendor Management
Data Center Management
 Proactive Monitoring
 Scheduled Backup &
Maintenance
 SOP based support
 OS/DB/Storage Mgmt.
 Middleware availability
monitoring
Network Management
 Network Monitoring &
Management
 Bandwidth Monitoring
 Performance Monitoring
 Network Security
 Fault Management
 Reports & Dashboards
24 Hours a day, 7 days a week, 365 days a year
A CMMI Level-5 Organization

6. Valuepoint.co.in
OUR DOMAIN EXPERTISE
We have built the Competency of below listed certified DOMAIN EXPERTS to support our NOC customers.
Domain Expertise available for support
1 Microsoft AD
2 Exchange Admin
3 O365 Administrator
4 Network Architect
5 Cloud and Virtualization
6 CITRIX
7 VMWare
8 IT Security
9 Linux
10 EMC Storage
11 HP Storage
12
13 Microsoft Hyper-V
14 Firewall Security
16 Microsoft SQL Database
17 MySQL
18 Oracle DBA
19 Microsoft Cluster
20 Cisco Certified
21 HP Certified Expert
22 Azure
23 AWS Support
24 GSuite
25 Automation (Scripting)
26 Microsoft SCCM
27 Microsoft SharePoint
28 Microsoft Server
29 Mailing Solutions – O365, Zimbra
30 Microsoft IIS, DNS, DHCP, FTP
31 ITIL – Foundation V3 / Intermediate
15 ITSM Tools 32 PMP & QA - Prince 2 / Six Sigma GB
A CMMI Level-5 Organization

7. Valuepoint.co.in
A CMMI Level-5 Organization
Powered by Rich & Trusted
Partner Eco System

8. Valuepoint.co.in
Network Infrastructure
A CMMI Level-5 Organization

9. Valuepoint.co.in
End Computing
A CMMI Level-5 Organization

10. Valuepoint.co.in
Infrastructure Consulting and Solutions
A CMMI Level-5 Organization

11. Valuepoint.co.in
OUR CREDENTIALS
A CMMI Level-5 Organization

12. Valuepoint.co.in
Awards and Milestone
A CMMI Level-5 Organization

13. Valuepoint.co.in
Thank you